Although the staff who answered the phone were polite and professional, I was disappointed to learn…read morethat Gotelli Plumbing charges $120 just to come out and provide a bid on a large commercial project for a general contractor. I understand that sending estimators out costs money and that not every bid results in a job, but charging simply to provide an estimate is not something I expect from a commercial contractor. We were able to obtain a bid from another reputable Marin County plumbing company at no charge and ultimately awarded them the project. While everyone has the right to run their business as they see fit, this pricing policy was disappointing and was enough for us to look elsewhere.

I cannot speak to their quality of work or pricing, because I ended up not hiring them…read more I reached out back in mid-June 2026 (it's now over a month later) because one of the sinks at the rental property I own and manage needed to be replaced. They responded immediately but then insisted, after confirming that I'm the homeowner, a "decision maker" be onsite. I verified that, as the homeowner, I AM the decision maker. They stopped responding after that. I ran into something similar with Elevated Comfort, where the dispatcher said over the phone "We'll talk to your husband, since he's the decision maker" and I needed to state that he's not in any way, shape or form involved as he's not on the deed nor financially responsible. They eventually provided an estimate. Gotelli opted to not continue the conversation. I feel this was a related situation. Solo women homeowners are NOT rare so I don't know what the hesitation is. I did end up hiring someone else for the same job and it worked out beautifully.

Our chrome p-trap failed and I attempted to replace it myself. There were further signs of…read morecorrosion in some other pipes and still a small drip, so I wanted to have a professional take the next steps. I was given an accurate 2 hour arrival window and got a text when Noah was dispatched, about 15 minutes before he arrived, which was helpful. Noah was great! He gave me a quote up front and there were no surprises. He showed me the additional issues that were not fixed by my simple replacement, and when I asked questions he offered to teach me how to do the larger replacement myself. He was patient and walked me through all of the steps including a thorough check. He showed me where there was still moisture after his initial install, walked me through his troubleshooting, made an adjustement, and ran another thorough check. The whole thing took about 30 minutes, and I am now confident I would be able to do more if not all of the replacement on my own. I did not expect the whole thing to be fixed so quickly, and have never been invited to learn what to do! I am so appreciative of Noah's friendly patience and efficient work. I will definitely use this company again.

I scheduled an appointment through Yelp and no one showed up. It turns out they use an automated AI…read moreto schedule appointments. I took the morning off from work to meet the technician only to learn that the appointment has not actually been scheduled because I did not answer the question, "are you the home owner." I took the morning off and wasted my time because of this automation. I'm sure they're a great plumbing service if you can actually get hold of a real person, but I'm so angry that my time was wasted. ***UPDATED SAME DAY*** This company reached out to me to let me know they just started using Yelp's AI messaging service. My issue is with this service and not with the company necessarily, so I updated my review and increased my rating from 1 star to 3 stars. I appreciate that a real person found me and reached out by phone and text. I am waiting until our actual appointment in 2 days to speak to a real person before I add any further stars to this review. ***UPDATED AFTER ESTIMATE VISIT*** I ultimately did not go with these guys because of their pricing, but the fellow who came to my house was incredibly nice and had been sent with a message from the main office to apologize profusely and provide the best service possible. This company really cares about their customers and their reputation. If I were just a little bit richer, I would be able to choose my service provider based on kindness and not just price alone. But for now, my budget dictated that I go with someone else. From this last experience with them, I highly recommend! (But still hate that AI, Dave, that answers their Yelp messages)

Easy to communicate with company. Scheduled at time that worked for us. Job done well with no…read moreproblems.

Long hair = clogged drain…read more I've tried EVERY drain catcher imaginable. The hair in drain issue persists. I bought those plastic hook sticks to pull my hair out. I bought the metal snake situation. Nope, my long hair is undefeated What to do? Call the plumber. When you own your home, things like this need to be addressed. That is your pipe in your bathroom. If you can't clear it, call someone who can. Zaragoza Plumbing has consistently fixed whatever plumbing needs I've had over the years. It's so nice to have a go-to for my plumbing needs knowing whoever shows up will be polite, professional, skilled, and affordable. My hair clog took about 10 mins with something machine sounding. Maybe a drill with an attachment? I'm getting ready to donate my 8th ponytail of more than 12" to children with hair loss. Thanks to Zaragoza plumbing, this labor of love donating my long hair over and over is possible.

My dishwasher was improperly hooked up and was flooding under the sink. I spoke to John and he…read morediagnosed it over the phone as most likely the air gap not connected correctly. He was able to send a technician out in a few days. Austen showed up and confirmed the issue was as John thought. He fixed the problem quickly, and was extremely professional. The flooding unfortunately ruined our garbage disposal. Austen stated that once we purchased a new disposal he could install that for us as well. While he was there I had him look at our showers which we both not working properly. He determined the both needed new cartridges. John scheduled Austen to come back two days later and he quickly took care of all three issues. Again quick, quality work, lots of communication and professionalism. I would highly recommend them!

Issue was with Rheem tankless water heater; no hot water for days. Found John Gleason through…read moreChatGPT as recommended Rheem technician service. Inquired around and the hourly rate seemed high, but active for John Gleason cost-benefit to get the matter handled a timely fashion. Pros: - service person Kevin was able to come out earlier than planned and was very personable and knowledgeable Cons: - Communications could be a little more contemporary; competitors are using email and text messaging - had to follow up in order to get an update and wish that would've been more proactively communicated

Andrew and his son just completed a PRV replacement for me. Great guys and seemed to do great and…read morehonest work for a fair price.

One of the best and most inexpensive plumbers you can find in Marin County!! Highly recommend!!!read more

WARNING DO NOT USE AUGUSTO PLUMBING. WARNING…read more Chris and his team were hired by my contractor to install HVAC units. It took months to get the equipment. Not sure why. But the job site was still ongoing so I wasn't too worried. It's been over 4 months since the units have been installed. They still don't work. I'm concerned. There is a "part" that was broken and back ordered. What?! For 4 months??!!! Chris has said he would be out a half dozen times. He no-shows every time. It is an 1:15 drive for me to be left standing there. My rental apartment units are now done. I have tenants starting. My HVAC is still not done. I am hiring another contractor to finish the job. WARNING. DI NOT USE AUGUSTO PLUMBING.

Wr have used them twice. Both times they were on time, fixed the problem quickly for a reasonable…read moreprice. Would highly recommend!

I couldn't recommend Dan's Plumbing more highly! We had a surprisingly high water bill and couldn't…read morefigure out why our water usage had suddenly increased, so we called Dan's to help us troubleshoot the problem. The technician they sent was incredibly nice, professional, knowledgeable, and genuinely helpful. He took the time to explain what he was finding, answer all of our questions, and share helpful information about our home's plumbing. He was excellent at troubleshooting and methodically tracked down the source of the leak. He not only found the problem, but was able to repair it for us on the spot. If you suspect you have a leak, I would definitely recommend calling Dan's Plumbing before going straight to a specialized leak-detection company. The front office was also fantastic. They were responsive, helpful, and kept us updated with text messages throughout the process, which made everything so easy. It's rare to find a company that combines great service, expertise, responsiveness, and genuinely good people. We had such a great experience with Dan's Plumbing and wouldn't hesitate to call them again. Highly recommend!

I freaked out all weekend finding out the upstairs toilet was leaking and the water was seeping…read morethrough the downstairs ceiling. It was a blessing Tonya helped me arrange an appointment on Tuesday but called back later when there was an opening for the day of on Monday! I then met Rick Martin who was a very patient and thorough technician, who explained what the plan was, and depending what the problem how he was going to combat the issue. I'm a complete plumbing nincompoop so I appreciated how Rick answered all my concerns. He was swift with his work and did a very clean job. Thank you so much team at Dan's plumbing!

Excellent service. Jake is amazing. Very honest and trustworthy. Well worth the price to have the…read moreright person doing your job. Always gets right back to me. And took care of everything right away.

Burkell was very responsive when the gas pilot went out and arrived same day to evaluate my water…read moreheater (thanks Ever and Jake - 5-stars). When it was determined that I needed additional parts, installation, they were quick to order the parts and install next day. It came at a premium price, but grateful now for hot water, and supporting a family business. I would have given additional stars, but they did not disclose upfront, that I would be paying a credit card transaction fee. Had I known, I would have provided an alternative method of payment. The transaction fee was $47 (over 3.25% of my hefty bill). Tip: They only accept credit card, cash, check - no Venmo, Zelle. **Do be sure to ask about the transaction fee before paying and it isn't disclosed. Lastly, a corner of my panel was damaged during install, and I addressed via email, but never heard back. If you're reading this, Burkell, please respond back as I would be happy to revise my review. Thanks!