The Store owner (Who's name I am going to with hold) read my review. She told me that she does not get to read the Yelp reviews as often as she would like but contacted me immediately when she read my review. She let me know that there have been some management changes at the location and things should improve. She also sent my lunch today to show she was sorry about how my experience had gone. The food was better and everything was as it should be as far as the order being correct and accurate. Looks like I should give them a second chance. read more

It is rare to find a sub shop chain with this level of consistent commitment to both flavor and customers. Jimmy John's leads the pack. Tasty bread, flavorful meats, and fresh and yummy toppings. Ecstatic they are finally in the area! read more

Don't ever have a delivery! Over 1 hour and it still hasn't arrived. Called and they were apologetic.....should have refunded my delivery charge! Outrageous read more

Love this place!! The service is awesome and so is the food. Have a bit to choose from sub wise so there is something for everyone. The atmosphere is also great. Things are fun, light hearted and you can just sit back and relax. I would have given 5 stars but their delivery area is really small. The Herndon store will not deliver to Sterling, only 5 miles away, and sometimes that makes it hard for me to stop by and get something unless I am in the area already. Not something to stop someone from going. read more

Better than Subway I must say. Now, I am a big fan of subs & this one blows my mine. I had the Turkey Tom and it was FILLING. So good.. Must come back again some time soon. So good.... read more

This is my place for work lunch! The Herndon location truly has amazing customer service. When I'm crazy busy at work all I do is call them for my usual, Beach Club with Diet Coke. It's delivered fast and again by someone with great people skills. One day I even forgot my debit card as I was placing order. The manager said you're a regular this one is on the house!!!!!!! Always happy and no problems with my food. read more

The Herndon Jimmy Johns has become the official hang-out of our Little League baseball team. They have plenty of seating for both the kids and adults. One of the managers promised our team a free cookie when we finally won a game (we've been having a rough season) but she wasn't there when victory finally graced our team. But the on-duty manager did make a point to come over to the adults' table and thank us for coming so often. He then gave all the adults free sub coupons. The subs are good, better than Subway. But they are a bit pricier, too, which is why I gave it four stars instead of five. I ordered the "Big John" every time I went and, unlike a previous poster, I was not disappointed by the meat, which I thought was plentiful. Finally, they are fast, processing our whole team in about ten minutes. read more

Absolutely delicious!! I always love a sub from here. I used to eat Jimmy Johns about 10 years ago when I lived in Chicago. And then when I saw this one open up in my area I was so excited! My favorite sub is the Bootlegger with turkey and roast beef - SO good! Super fast and every time I have gone there (so far!) they have been very nice. I just find it a little expensive for an almost $7 sub that comes with no cheese, pickle, etc. (all those are extra) read more

Their sammiches as freaky fast for sure, but don't order a drink. They'll forget it and tell you they can't refund you for it, they'll just run back to the store to get it and bring it to you...an hr later, you'll have your drink after you've already choked on you awesome sammich that you had nothing to wash it down with. read more

Great employees that take customer service to the next level. I went in $1 sub day and they still got customers through the store and ridiculously fast time. All the while the employees were smiling and greeting You by name. This is a great place. read more

doesn't look like much but i was hungry. I ate what I got and didn't complain like other people. mistakes happen and people on yelp need to learn that. just because they mess up your order once doesn't mean you have to go off on a rant and say "Never gonna go here again" just because a simple mistake? come on people. now that that's over, I LOVE jimmy johns! its the best sandwich place iv'e ever been too! 5 STARS! read more

A little light on selection but the service is friendly and extremely fast. I actually get find myself having a harder time figuring out what I want when there is less on the menu. Went with one of their turkey clubs, no modifications. Will try something with their homemade italian dressing next time. The bread they use is lights out good. Perfect chewyness. read more

Ordered two sandwiches and asked for one with little mayo, the other with none (sub mustard). Got two mayo sandwiches (with a side of turkey and smattering of lettuce), and random peppers on both (?). So since there was no one else there to mix up orders, either the employees can't read or they choose to ignore the tickets. I'm sick and can't ingest huge amounts of mayo and stray hot peppers so regardless there's really no good excuse for me not being able to eat my dinner. You used to be the best sub shop, 'lil Jimmy. read more

Hi, I went today in the late afternoon and ordered their JJBLT. I didn't realize that their sub roll,(which is very fresh and yummy), was served cold (not toasted) for a BLT. There were maybe 2 slices of bacon on the sandwich and had to peel apart the bread just to find a couple thin slivers of tomato. Apparently they don't toast bread there which I didn't realize even for a BLT. I've always loved their other sandwiches but have to say I was a bit disappointed with this sandwich. Between the price of the sandwich ($5.49 for basically bread with mayo and a smidge of bacon, lettuce and tomato), med drink ($1.79), and chips ($1.35) (subtract 20 cents for combo) plus 70 cents for tax I paid $8.99 for this and that was a waste of money. Their other sandwiches are very good though. FYI Jimmy Johns: A BLT is made on TOASTED bread; bacon should be more than a couple slices and it should have a couple hearty slices of tomato. An ideal BLT has toasted bread and the bacon is warm. When a person orders a BLT there at JJs maybe they should be told at the time of ordering that their bread is not toasted so a person would know up front. I'll be back but just won't ever order their JJBLT. read more

I live two miles away and no delivery? What is goin on here???? This is definitely in normal delivery range. Why would u have a commercial about "freaky fast" delivery and not deliver 2 miles out. Sounds like u only have fast delivery because you only deliver within .5 miles. read more

We love jimmy johns sandwich, but tonight we had ours worsted tuna sandwich ever,,,,,,,,

Descent subs very nice Italian, bread nice .. P.R Terrible no respect no mannerism. I can laugh at funny stuff even raunchy but in front of kids, or elderly? The Manager + staff needs a mother figure there to teach the Gangstah attitude some respect.. I gave one star for great taste , one star for quickness, one star for consistency, minus 2 stars for rude talk on sub line read more

Gotta love that feeling of sheer disappointment when you realize they forgot half of your order...a restaurant that specializes in delivery should have a better method of ensuring that ALL products in each order are sent out for delivery. I was looking forward to a quick and easy lunch from Jimmy John's. Unfortunately, I was extremely disappointed when I waited for my delivery for over 30 minutes, only to find out they had forgotten half my order. Not to mention, the ice in my soda had completely melted, leaving my soda watery and flat-tasting. I've ordered from a few Jimmy John's in the area, but I've never been as disappointed with my food AND service as I am with this Jimmy John's location. Thanks for ruining my lunch today. read more

Subs are always SUPER FRESH!! I hope they plan on opening more locations in the DMV. Music is way too loud but thats how it is in these joints. Way better than Subway or Quiznos. i can't stress how fresh everything is. Fresh ingredients make a big difference in overall taste. done with other sub shops. ill be Yelping for Jimmy Johns from now on. read more

Fast and fresh. Heavy traffic during weekday lunchtime, but quick and accurate service moves things along.

Sandwiches are always good at Jimmy Johns, however last time I went here none of the employees seemed to want to be there. Place was empty and all I got was a half hearted hello and the rest of the employees (kids) were busy texting on their phones. read more

The subs is made up of mostly fillers. Very bland. And horrible service. would resort to Subway before going back to them

If you want a real sandwich, Jimmy John's is the place. Not only are the sandwiches big and tasty, the delivery service is quick and friendly. I had to call Ashley the owner to tell her how great they are. I'm hooked. read more

The herndon store is 2 miles from my house yet we are outside their delivery range. I called and asked about it and was told they won't deliver because they want to be fast. Seriously? 2 miles. Guess they don't do much in delivery sales. I will never order anything from this company! Glad the company wastes money on commercials and CAN'T DELIVER! PICK UP ONLY UNLESS YOUR A BLOCK AWAY! read more

My favorite sub shop. Ever since I discovered this place I have not been to any other sub shop. They are unbelievably fast. I will get out of my car and come back in with my sub in less than 10 mins. Also their bread is the best I've ever had with a sandwich. read more

Parking is hard in this tight parking lot. I ordered the #14 bootlegger. I wasn't impressed. It had a lot of lettuce and mayo with very little meat. They ran out of unsweetened iced tea, and the employees couldn't figure out how to make more. They had to get the manager. The JJ in Blacksburg was great, but this one leaves a lot to be desired... read more

This Jimmy-Johns is directly next to a Panera, across the parking lot from The Deli, across the street from Quiznos, and down the street from Santinis. Put simply: It offers nothing over these superior delis (ok, I wouldn't call Quiznos superior). I went there when The Deli was closed and ordered the roast beef. Grey, not pink, dry, and sliced more thickly than I like it. Oh ya, and not much meat. The Deli's roast beef is consistently medium to medium-rare, the bread & toppings are far superior, and they're locally owned! I also tried the 'Fresh housemade tuna' salad: mediocre, and the turkey: dry. read more

Very fast delivery. subs are okay. I am obsessed with their oatmeal raisin cookies.

The service and people are top notch. They are so friendly, very diligent, and clearly take pride in their sandwiches, as well as take great care of their customers. There are few places where there has been as positive an environment and sense of ownership, and I always leave happy. Of course, the sandwiches are great. read more

Average food for a great price. Fresh veggies and fast service. Not the best service but it's not a make or break thing

Great delivery time to a busy area during lunch. Sandwich was exactly what I ordered. They do what they're suppose to do well hence 5 stars.

I couldn't be more happy :) I was addicted to Jimmy John's when I was in Illinois and was looking for Jimmy John's around Herndon/Reston area. Guess what? Jimmy John's came to Reston/Herndon area with same awesome taste and quality. read more

If you wanted a sandwich to be assembled faster than it the time it takes to microwave a hot pocket, this is the place to be. The bread is fluffy and everything is perfect--I recommend adding the hot peppers! Their sweet tea is wonderful too! read more

It's a good sub! The bread is the best, so fresh and I love how you can buy yesterday's for a great price! Staff always gets you a great sub in moments. read more

While I've heard of the chain before, I knew nothing about their food. My office ordered food from Jimmy John's, and I got the #11 (Country Club) with no tomatoes. I was pleasantly surprised. For my department, we ordered nearly 15 sandwiches. Instead of all of the sandwiches being thrown together in a haphazard sort of way, they were nice. My particular sandwich had turkey, ham, provolone, lettuce, and mayo. I liked the amount of mayo, not too much, not too little. The lettuce wasn't falling everywhere when I tried to take a bite. The meats tasted fresh. It was convenient to eat and work at the same time without worrying about bits going everywhere. For my first time trying Jimmy John's, I'm very happy. I'll definitely be trying more sandwiches on the menu. read more

Fastest delivery EVER! I think our office orders from here at least 2 x a week if not more.

I only really go to 2 sub shops. 1) Subway when I want to eat healthy and 2) Jimmy John's when I want to indulge. Quizno's is hit or miss depending on the location, Firehouse Subs is worth checking and Potbelly, in my opinion is pretty weak. I've tried the Gargantuan, The Club Lulu, The Beach Club and the Italian Night Club. All of 'em are fantastic. The bread really makes the sub, an area where Subway and Potbelly really need improvement. read more

Poor customer service. When we went to order the man taking our order didn't say a single word, simply typed our order into the computer and handed us a receipt. We didn't even receive a "hello" or "thank you" during our visit. On top of the poor customer service we found out after we got home that our beachclub sandwich was missing avocado... Disappointed with this experience. read more

The lettuce wrap option put J J into 5 stars for me. They do a quality job in that they use multiple leaves of the lettuce for strength. They then use a half wrap of paper for you to hold as you eat. It's a slick solution to a healthy request! read more

An alternative to Subway and in my opinion way better! I love the bread that they use for their subs. Turkey Tom is my favorite, simple yet fresh and delicious. They just recently delivered a few sample subs to my office to advertise their catering menu. Smart advertising Jimmy! read more