Gave me almost no meat and cheese, this place is a scam. Be more generous. It would not hurt to add more and make the people happy.

Mi ordered a sandwich and a combination sandwich, chips and a drink today. While I was waiting for my sandwiches, I went to get my drink. I told them the CO2 was out and they said they would have someone change it right away. 5 minutes later I was still waiting. I asked them again and they said they were out of CO2 tanks. I asked why they didn't say anything when I ordered. They claimed they did not know. I gave them the benefit of the doubt however, I listened and watched as they continued to sell drinks without mentioning the outage. To confirm this I even asked the next 4 people with cups and they all said they were not told the drinks would be flat. These employees are scumbags continuing to sell inferior products knowing they were out. I will be calling Visa to co test my charges. Even my sandwich was missing things I asked them to add. The receipt was correct but the sandwich was wrong. I do not recommend this location nor will I be back to that location in the future. Not because they were out or my sandwich was wrong but because they lied to me and every customer after me. The did not even offer to make it good. My wife and I ate our food with noting to drink. Even the water from the machine tasted funky. I lived in Lake Zurich for o er 35 years and my water never tasted as bad as from that machine. I'm guessing They must not clean it properly for that to happen. read more

I love the ambiance of this store. Good service can't complain. My sandwich always made so fast.

I really love their bread so soft and fresh. The vegetarian sandwich is my go to comfort sandwich. Ordered sandwiches for an event and the catering menu was perfect and they were very accommodating. The option to add toppings was fantastic. I recommend this place. read more

I can't rave enough about how great this location is. There is one particular delivery driver that is the nicest and goes above and beyond. Our office frequently orders and he knows which cubical to go to for each person without saying. We appreciate the kindness and truly think this location makes the best sandwiches. thanks! read more

The manager and staff here are great. Good food, consistent quality and fast speed. This is one of my go-to places and the people are big reason why read more

Today Is 3/15/23 I Stopped In Today Out Here In Lake Zurich For Lunch. 1st Time Trying Jimmy John's Been Hearing About It From Friends And Tik Toc And Micky Took Care Of Me, U Guy Should Definitely Hit Up Micky She's A Beast With Making The Sandwiches 10/10 Jimmy John's Give Micky A Raise Cause The Way My Stomach Is Right Now Is In Heaven read more

Delivery service has been awful. sandwiches are either missing a half, the food comes an hour late, it's the wrong sandwich, or it's some combination of the 3. my last one came an hour late, and it was smashed and soggy. not going to order from here again. read more

I have been going to this location for years. Just stopped in on 5/4 at 3:30 pm and the girl (with the big eyelashes) seemed very high. Her eyes were rolling around in her head, she was stumbling and slurring her words. I was nervous for her safety when she made my sandwich. I asked the other worker if she was okay. This was horrible to witness. I really hope this gets addressed. read more

Unreliable! They never follow their officially posted hours. Here it is again 8:15pm on a Friday and they've locked up and went home for the day. Posted Hours of Operation say OPEN till 9:00pm. read more

Went to get freaky fast sandwiches and ended up being there for 30 minutes, with a soggy sandwich because I got charged twice for my order. The worker was extremely under the influence of weed and was giving me a lot of attitude for complaining about getting charged twice. The manager, Eddy, did not help and said that it was my issue that the high worker charged me twice. Worst service ever. Will never be coming back. read more

Paid almost $10 for one sandwich - #13, didn't get hardly any meat on it, in fact subway gives you more meat for a $6 12 inch! Also bread was soggy, talked to employees who didn't seem to care. read more

I went out of convenience and location to where I was going. I was reluctant due to my last experience. Once again, a new turnover of employees; however, THIS team was awesome! Kind, professional and fast! As long as they keep these current employees, they'll be aces!!!!! read more

I went in and was promptly taken care of. Life was okay. Then sat down in a booth that was super shaky and loud and I just settled for it. One bite into my sandwich (Beach Club) and I realized it was missing cucumbers. They fix it in a not so very friendly matter but I look past the error. I sit down and take another bite to realize there's no guac. Then when I inquire if I was even charged for the right sandwich, a girl got really rude with me and told me I'd be charged extra if I wanted guac on it. Was dining in but so upset and frustrated that I packed up and left. Will not be back. Not to forget that the last time I was in, their meat tasted like it went bad (which is why it took me a few months to put my standards aside and try it again.) read more

Used to be my favorite until they messed up an order and were not very apologetic on the phone. Check your order before you leave. I ordered an unwich. No bread because I'm gluten free. I was appalled when I opened it to find a regular sub sandwich on bread. The Attitude on phone was not acceptable. Im very disappointed ! read more

Honestly, I would give this location a ZERO!!! We are still in a pandemic and a staff member was eating a sandwich behind the register and put his bitten sandwich ON THE COUNTER WHERE THEY WERE MAKING MY SANDWICH!!! I will never return to this location! read more

Ordered lunches for 4 online today for pick up. My order was ready on time and everything was packaged up nicely in a box so I could carry it to my car. Everyone enjoyed the sandwiches. Thanks for the great service! read more

it's been a while since I've had their sandwiches, and for old times sake I ordered a Veggie this past weekend. sadly found hair in my sandwich. I called to let them know of what happened - staff were very apologetic of the situation and sent a free sandwich. sad to say I won't return, and hopefully they'll think of using hair nets (instead of just the visors) in the future. read more

Love this location!! Staff is always friendly and pleasant to talk with! Never had an issue with anything here! Their rewards program rocks! Got my free birthday sandwich today. Left with a delicious beach club and smiles thanks to the awesome staff! read more

Ordered from Jimmy Johns because we needed to get dinner quickly, you know, bc its "freaky fast". Unfortunately it has taken over 35 minutes and still, no food. After a call to them to see if I could just pick it up, it have found that the food is already on its way...just somehow hasn't found its way here. Will not be ordering food from here again...or at least not when I'm actually expecting it. read more

I order from this jimmy johns multiple times a week and I'm always happy with my order. There was one time where my sandwich wasn't what I had ordered and with no hesitation they fixed the problem and refunded me. I am a huge fan of jimmy johns in general but this location is my favorite by far. read more

I order delivery and have visited this location often. They are quick and friendly. I order frequently, usually once a week or more. My Sandwich has 4 changes to the original sandwich so there are things that can be missed. They have gotten my order wrong a couple times but the Delivery Driver has gone back and corrected it. 99.9% of the time they get it right. Never had an issue when I called to ask if they can correct it either. read more

I'll be honest, I honestly feel like 3 stars is a stretch. #1 I've had very pleasant interactions with employees from this location (two young men specifically have always been great! Very friendly and personable)... BUT... I've been ordering (mostly via online) from this location since they have opened. Statistically speaking my order is probably wrong 95% of the time, I wish that was an exaggeration but it truly not. Not to mention I order primarily online (to insure no verbal miscommunication), I even called and asked once time the best way to insure the most accurate order and I was told it was online. From LZ alone, I've a manager yell at me so loudly about her employee took over my phone call (I was told later that was let go); I've had my 1 order redelivered 3 times incorrectly. I've opened my window to see my delivery driver sticking his hand in my drink to pull out the ice and leave it on my step when he realize at the last minute minute my note said "no ice"... as if his dirty hand in my drink was better... I truly only order JJ because my husband wants it and if I'm ever that lazy. But I'm never satisfied and always annoyed. read more

I recently took my son here for an after-sledding treat. We were quickly serviced with a smile, and everything was great, I paid for our meals and made the parenting mistake of allowing my son carry the sandwiches himself. He dropped them both, as mustard and mayo and lettuce flew everywhere. He started to cry and I was annoyed cuz I'd have to dish out some more buck for another order. The Manager, Marty, came right around the corner. He must've saw my son was wearing a game of thrones shirt and said to him, "Don't fret little lord, I'll make you and your papa another couple sandwiches". Marty made the sandwiches HIMSELF and didn't charge us!! This was a monumental guest service experience! Over the past decade I have grown used to corporate greed, and stagnant wages, while the prices of everything rise, and the top 1% control all the means of wealth. We pay for things at stores and that's it, we're so used to crap service, because that's the way capitalism is. This encounter with Marty has helped restore a little bit of hope in our corporate, economic society. Bravo to people like Marty! We need more managers like that! Will return for more #8 sandwiches soon! read more

The staff is always super nice. But, tonight was the second time they made my son's sandwich, a slim salami, with nothing on it but cheese. They have messed up my sandwich a couple times too. Very disappointed. read more

Awful. This place sucked! They got my order wrong multiple times! The staff was not apologetic about it either. I would definitely not recommend this place. read more

Haven't been in a while since jersey mikes came, but picked up subs for my daughter and I, #2 and #4 - literally 2 1/2 paper thin slices of meat on the sandwiches. So ridiculous how cheap and stingy they are with meat, but pile on lettuce (rule of thumb - the toppings should never be more than the main ingredient) The sandwiches are all bread, you have to pay extra to get a sandwich with simply a normal amount of meat on it. 2 bad sandwiches and 1 bag of chips cost over $12, Subway is much better even. read more