Date of visit: December 27, 2025…read more We stopped here mostly on a whim, not expecting to buy a car as the last Mazda lot we perused didn't have anything that we would consider for less than $40K. Since it was on the way back to the freeway anyway, we didn't think it hurt to stop in quickly. Our salesperson was Zach, who was very young and frankly, we had to guide through much of the process. My husband told him what he was looking for and Zach located a CX-5 and brought it out and my husband loved it. Having already done his research on the car, he was okay with moving ahead if we could agree on a price. During the test drive, Zach had told us that they were really motivated to sell since it was so close to the end of the year but when it came time for price, he told us there was no markup on the car. If that was really true, why do we even have to talk about price? We went through a couple rounds of negotiations (it really felt like my own personal version of "Deal or No Deal," minus the ladies) and finally came to a price that was close enough to what we would have gotten through Costco Auto, but not before they tried to push the various protection plans on us and some inconsistencies in the financing percentage. As we really were not expecting to buy a car, we explained that we had a party to attend and we needed to be out in about 75 minutes. If that wasn't doable, we would have to come back another day. They did not meet that time, but got close. Though we would have been out sooner if Jeanne in Financing did not try to resell us all of the same things that we declined with Zach, plus some extras. I do appreciate their working quickly to get us out on a Saturday night, but did not love the back and forth where we talked to Zach and Zach talked to his boss and came back with another offer. And please, I've been driving since before Zach was born, of course there is markup on the car!

I had an absolutely fantastic experience at Russ Darrow Mazda of Greenfield, and it's all thanks to…read moreJason and Nick. From start to finish, they were transparent, professional, and incredibly helpful. Jason took the time to walk me through every detail of the vehicle I was interested in. There was no pressure, no gimmicks--just honest answers and a genuine willingness to help. Nick was equally outstanding, explaining the financing options clearly and ensuring I understood all the terms. Their customer service is truly top-tier. You can tell they care more about building relationships than just making sales. I left feeling confident, respected, and thrilled with my purchase. If you're in the market for a new or used Mazda--or just want to work with people who value honesty and transparency--go see Jason and Nick at Russ Darrow Mazda of Greenfield. You won't regret it!

I am a new used car shopper new to using all the phone apps for shopping online and purchasing cars…read morewith the touch on the screen. I ended up with a cars I wanted to see but sold on me, or getting a bad sales rep who couldn't answer my questions nor felt I was a potential buyer. Then I happened to get lucky that two vehicles I was interested in were at Serra Toyota. I had a lot of questions on the vehicles since I only had info from online. I needed to see more of what I was interested in. I then went inside to the sales floor where I met Cheryl. I explained to her that I wanted to check out two used sedans they had, and needed to know more on what certified used / preowned vehicles meant. It was new to me. She explained all the questions I had about buying a used car and then explained to me the certification process. After learning about what checks the cars at Serra went through and the warranties and backing of their work. I was more comfortable about the certified cars they offered. After test driving and getting technical questions about the Sedans I was interested in I settled on getting a 2024 Camry Sedan. Really a great car which I love and enjoy. But I may not have bought w/o getting the personal touch offered to me and being able to answer my questions so I know I found what I want.

They just recently was purchased by Serra Automotive Group…read more Bought my Camry here when they were Don Jacobs. Came in this time for a recall, oil change, and tire rotation. Had a 7:00 appointment. Much of the operation is the same as when it was Don Jacobs. This dealership is not as large as some of the other ones in the area (Wilde, Brookfield, etc), but I have felt like they try hard to keep up. I "think" they did a good job. But took way to long, longer than they had promised. Even though I was the first car in the garage at 7:00 am. It took 6 hours for the work. And because of the delay, I had to get a shuttle home, with added another hour of my personal time. If they had given me a timely update (about the delay) I could have gotten a ride home on my own. When I picked up my car at 6:00pm, I discovered that they no longer have a cashier. So I had to wait another 15 minutes while a Service Writer was freed up to process my payment, and give me the keys. And even though they did the Multi Point inspection, they never went over the results with me. (looks like my Front Disc Brakes are in the "yellow" range). Not their best showing. Hope they figure things out.

Counting the car for me and cars I've co-signed for my sons, I've purchased four from Wilde between…read morethe summer of 2022 and the spring of 2024 (one new, three used). All have been with the same salesperson, Big Mike. I couldn't be happier. Before the first car we tried multiple dealerships. It was the mixed bag of awfulness that makes people like me dreading buying cars. Got a recommendation to go to Wilde and ask for Big Mike. Saved us. A year later, we needed a new car. Since Wilde is almost an hour from our house, the market had changed a lot in the intervening year, and weren't buying a used car, we tried looking at other places. Ended up calling Big Mike. He calmly addressed our needs and we drove away happy. Bought our third used car from them just a couple months ago. Obviously, there are a lot of negative reviews for Wilde. What do I make of them? Well, if I'm honest, I do t know if I'd go to Wilde if I had to play roulette and take whatever salesperson walks up to me first. I've never seen anything bad, but the place doesn't have a vibe of excellence that would put me at ease. I've worked with three difference finance agents. Wild variety of experiences--even the guy we used twice was different each time. Again, nothing unethical or problematic like I've experienced elsewhere, but rather I'm willing to put up with "ok" because I know I'm getting fair treatment on the front end of the shopping experience. Two years after buying used and a year after buying new, I'm still happy with the cars. (It's the used car market--and there's no guarantee with the used car, so I've taken a risk and got lucky.) could have turned out bad, thankfully it didn't. New cars come with some free routine maintenance. Service has been fine. Again, nothing "wow" but also no red flags or anything to complain about. People are friendly and seem knowledgeable. Even so, once my free service is over, I probably won't drive an hour to get my car serviced.

DO NOT BUY A CAR FROM WILDE! I've purchased my last 3 cars…read morefrom Wilde over the last 15 years. But regretfully the once good service department has gone down hill to the point where they are overcharging for work performed. There service department is no longer to be trusted. On two occasions I confronted there service tech and had I not been knowledgeable.... the manager would not have apologized and took hundreds off the bill. I have hoping to buy a 4th vehicle from them but I have lost all respect for this dealership!

John Paul service dept let's "friends" bypass the line while customers who have been waiting have…read moreto watch and wait.. it seems there is no regard to "customer service" when "friends " are in line...

I hadn't read my license renewal notice so a week before expiration I discovered I needed an…read moreemissions test. Most of the state contractors had closed their emissions operations for COVID and I found one that only took appointments-3 wks out! Called John Paul's-receptionist was very friendly and apologetic that they were closing soon and I couldn't get in that day. Simple drive up, tech apologized that I had to wait-of course I had to wait, there were 2 cars ahead of me! I was out in 15 minutes! I would hope they treat paying customers at least as well. I left with a very positive impression.

Date of visit: December 27, 2025…read more In our latest adventure of getting a new car, we headed down to the opposite side of town to test drive a Rogue. We were greeted by Kip (there was a second salesman that also tried to get our attention but he was a couple seconds too late while he was on his phone) who handled the entire interaction with candor and professionalism. I really appreciated that he let us go on the test drive without tagging along--I would not have been bothered by his presence, but we tend to do our research in advance so there usually isn't a ton that we need the salesperson to advise on in terms of features. After the test drive, we explained that we were considering a couple different vehicles. He brought out his boss who reminded us of the time of year and motivation for closing deals by year end. My husband liked the Rogue, but he didn't love the Rogue and we ultimately passed on the vehicle but overall had a good experience.

Awful experience over at Nissan is pretty regular. Unless you have a brand new car don't bother…read morehaving them look at your vehicle. Do yourself a favor and never buy a Nissan

We purchased a vehicle from this dealership in March. During the test drive, we raised a concern…read moreabout tire pressure and were told it was likely just low air. Prior to purchase, we also reviewed the Carfax and the Wisconsin Buyers Guide, which indicated there were no issues with the entertainment system or warning/gauge systems. We paid a price that was consistent with similar vehicles of this make and model in the area, relying on the accuracy of the information provided and expecting the vehicle to be in comparable condition. Within 24 hours of purchase, we discovered the radio was not functioning. When we returned to the dealership, we were informed that all four tire pressure sensors needed to be replaced and that the radio required replacement as well--resulting in an estimated cost of approximately $1,500. These findings appear inconsistent with what was represented in the Buyers Guide and during the sales process. We brought these concerns to the dealership in good faith and asked for assistance with the unexpected repairs. They declined to provide any support. Additionally, communication after the sale was extremely limited, often taking several days to receive any response from sales or management. For a $23,000 purchase, discovering significant undisclosed issues immediately after the sale is concerning. While the vehicle was sold as-is, we expected accurate disclosures and clear communication regarding known conditions. Based on our experience, we have concerns about transparency and post-sale customer support. We would encourage others to carefully review all documentation and independently verify vehicle condition before purchasing.

Very helpful. Didn't sell me stuff I didn't need. Answered…read moremy questions about my vehicle. Even gave me a discount on the service I had done. Clean and comfortable waiting area. I will continue to have my service work done here.

When I leased my 2020 Hyundai Kona, it was owned by International Auto Group and the my experience…read morewasn't great. I wasn't sure what was going to happen when I had to turn in my lease this week of how the service was going to be this time and now with a new owner of the dealership. I was very happy with our salesperson Suzy. She was so awesome to work with, funny and made the experience easy. Bob in the finance department was awesome to work with as well. Everyone we met there was friendly and helpful. We left with a new lease and couldn't be happier with the whole thing from start to finish.

I would first like to start this review with its sad that I've been going here for quite some time…read morebut this last experience was bad. I sent my fiancé with my car because an appointment came up for me last minute for an oil change. The service advisor thought it was ok to lie to her to try and upsell tires. He told her that the tires were not all season to simply promote a special instead of being truthful. He also proceeded to delay service for an oil change causing her to wait longer than necessary. He also apparently got an attitude when she presented a gift card they sent me in the mail's which is just not how you do business. I will not be returning due tot hear shady practices. What made it better was days later I got the actual technicians report who states tires were in good condition.