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Stephens Plumbing

Stephens Plumbing

4.5
(1k reviews)

I have been using Stephen's Plumbing for several years. They are always quick to respond to any…read moreissue. Most of the time I have gotten same day estimates. Their technicians are excellent!!! Miguel recently replaced my gas line and he and his team did an amazing job. He took the time to check all the lines and I feel safe knowing everything is working correctly. The following week Freddy came out to install a new gas furnace. He let me know exactly what would happen at each step of the job. He was very helpful and answered all my questions. Both jobs look great and the area was cleaned up after the work was complete. I feel that each job was priced fairly. I will continue to call Stephen's plumbing when plumbing or heating issues come up.

I had an issue with my AC not cooling and reached out to request someone to come out to take a…read morelook. From the initial phone call with Jeanette, to the technician coming out (same day!) the customer service has been top notch. Oscar answered all my questions about the issue with the AC unit and what was broken and options for repair. Knowing that the coming week had a heat wave in the forecast I was hopeful that the fix could happen quickly. Not even 3 days later they called to schedule a repair for end of week. They also provided an arrival time and showed up early! Freddy C and Renee came out and worked diligently to install a new AC and went the extra mile to trim some shrubs to make enough space for the outside unit. They were polite and considerate as I was working from home during the install. Later that day after they left I had to call to ask someone to come back because I was experiencing an issue with the auto shut off and Albert (? sorry if I got that wrong) answered and scheduled time for someone to come the next day. Not even 10 minutes later I got a call back from Albert and he said someone would be there in 30 minutes to take a look. Oscar came back and was able to fix the issue quickly. He was once again extremely professional and took the time to explain to me the issue and what he did to fix it. These guys work super hard and provided A+ service. I highly recommend.

So Cal Plumbing Heating & Air Conditioning

So Cal Plumbing Heating & Air Conditioning

4.7
(159 reviews)

We had wonderful experience with So Cal Plumbing heating and air! Rachel (office coordinator) was…read morefriendly, kept me updated on the progress, and answered all my questions! Ruben, the tech who came to my house, knew exactly how to fix the problem. We had an issue with the cartridge shower. It's the internal mixing valve (the cartridge) in a shower faucet that controls water flow and temperature. Pricing and timeline to replace the part was reasonable! We would definitely hire them for any future needs! Allison is a wonderful business owner who employes quality employees. Thank you!!!

Update to their second response:…read more This morning I calmly expressed my concerns. I did not yell. What disappoints me most is that I was promised a manager would call me back today. It is now after 5:00 p.m., and no one has called. At 5:20 p.m. I called again, and Rachel told me that no manager was available and that someone would call me "as soon as possible." Once again, another promise with no follow-through. If your goal is to resolve this matter, then call me so we can discuss a solution that is fair to both of us instead of continuing to make excuses. Regarding the HVAC work, the installation of the two motors--one for the swamp cooler and one for the kitchen hood--was well over $5,600. If you believe otherwise, feel free to post the invoices. I will gladly update this review with the exact figures. As for not charging me for all of your technician's time, that's because he spent more than 10 hours on a job that he ultimately could not fix. That wasn't because you were being generous; it was because the work took far longer than planned due to the problem remaining unresolved. You also claim you responded promptly. The reality is that meaningful communication only began after I posted this review. Even now, I am still waiting for a manager to call me back with a real solution rather than more explanations for why commitments have not been honored. The most troubling part of this experience is the lack of honesty. Your technician failed to communicate what he could not fix and left me believing the issue had been resolved when it had not. As a result, my hood actually performs worse today than it did before your company worked on it. Everyone makes mistakes. What matters is how they are handled. Choosing not to be transparent with a customer, and then refusing to acknowledge what happened, is what has destroyed my confidence in your company. The continued lack of accountability speaks volumes. To anyone reading this review: choose your HVAC contractor carefully. Professionalism is measured not by whether mistakes happen, but by whether a company is honest, accountable, and stands behind its work.

JM HVAC - hvac - Updated July 2026

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