I have had my cars fixed at the Redbank Rd location in the past after fender benders. They don't…read morejust fix it up and push it out the door. They completely cleaned it up and vacuumed the interior to make the job feel more than complete. My latest experience with Mike at the shop was a great one. I own a truck with a tailgate that has a regular drop down function, a swing gate function, and a trunk in the bed. The electric switch that opens the trunk went bad so I couldn't open it. Only way to do that was to open the swing gate (which has never worked since I owned the truck). And use the key. I worked on it myself for a few days, couldn't figure it out, made it worse because the entire tailgate quit working altogether, gave up, and actually went to Holy City Collision with the idea that "they fix crashed vehicles, they should be able to fix this no problem". They acted like they couldn't even take 2 minutes to walk to my truck and look at it. Terrible customer service, but that's another story. Mike at Caliber Collision didn't wait 30 seconds. He jumped up, walked outside, took it to one of his techs, and in ten minutes my trunk opened again and my tailgate worked. Top notch customer service.

This location is fantastic. A big thing for me is going somewhere where it's easy to talk to…read morepeople. Everyone is so friendly and knowledgeable. I dealt with Bree, Jamal, and T.J. all three were super friendly and accommodating and my car was finished within 48 hours. Five stars, two thumbs up, 10 out of 10, will recommend!

I'll spare the details but the communication was awful. Im a pretty patient and understanding…read moreperson when it comes to mistakes but i began to get frustrated when what they were doing seems unethical. They increased the charge of my diagnosis twice and didnt mention the increase until after the fact. I just wanted my vehicle out of there and during the check out process i was almost overcharged $150 after disputing it. It was a mistake on their part but those mistakes occured throughout my entire experience. They also have an AI bot who takes calls and its very frustrating. They are also extremely over priced. As soon as i got my vehicle back i called other shops and they were a 1/3 of the price cheaper than what was quoted. Please spend your time and money elsewhere.

We brought our car in on a Saturday for a specific noise during light acceleration and an overdue…read moreoil change. After diagnostics, we were told the noise was from the CV axles (and that brakes were also needed). We agreed to replace only the axles, quoted at $1,600+, and were told the car would be ready Monday or early Tuesday. From there, communication completely broke down. We received no proactive updates. Multiple calls were routed through an AI system with no callbacks. When I finally reached a person, I was told the staff member handling our car had been out sick and that parts were delayed due to a storm. Totally understandable -- but no one called us, despite us coordinating work, school, therapy appointments, and Uber with one car. We were then told the car would be ready Wednesday, but again received no call. On Wednesday, we were told one axle never arrived and repairs would be done Thursday -- again, no prior notification. When I picked the car up Thursday and paid $1,500, the exact same noise was still present within a quarter mile of driving. I immediately returned. After initially being told it was due to not replacing the brakes (it was not a braking noise), they test-drove the car and then said the real issue was a gunked-up timing chain/belt, which they "fixed" with another oil change and flush. The noise stopped. That raises a serious concern: why were $1,500 axle replacements done when the original issue was misdiagnosed and resolved with an oil change? Had this been correctly identified, we would have made very different decisions. Between the misdiagnosis, repeated missed timelines, lack of communication, and unnecessary expense, this experience was extremely frustrating and left us without confidence in the work performed.

My husband went here because my dads bmw auto sensor went off letting us know that our front driver…read moretire was leaking They charged us and didn't even fix the tire. We drove to Virginia for family event with a nail in our tire. I go to Gerald's now even though this place is in walking distance

I visited Honest-1 to have two nails pulled from my tire and have the tire patched. Somehow, the…read morenails did not puncture the tire so patching wasn't necessary and this is why the tire pressure light never came on. In spite of this, the manager told the guy at the front desk to charge me for patching the tire. I paid more than I ever paid not to patch my tire than I ever paid before. That doesn't seem very honest to me, so I will not be returning.

These people are phenomenal!!! I have a son in law who is a Master Mechanic and usually fixs my car…read morebut he and my daughter just had their 3rd child and have the stomach flu. My car was acting up with all kind of lights on and what felt like a transmission problem. I went in and asked the 2 ladies and 1 man at Jimmy's to check my transmission fluid and he stopped what he was doing and checked my car for me. I tried to give him money for his time and he refused. These are the kind of people who deserve praise. One act of kindness changed my day. God Bless you all and thank you!!!

Should be a -5 My Family is Out $1700 now due to JIMMYS…read moreAUTOMOTIVE failing to Repair a Ram Truck driven into Their Lot last Thursday that Wouldn't Even Start on Monday! Had to Hire a Tow Truck to Bring Ram Truck to a Real Mechanic! WARNING! STAY AWAY FROM THIS PLACE. PAID $$$$ just to Get Keys Back to Get out of There..

These guys saved our trip. My daughter's 2012 Jeep's brakes gave out during a move into a new…read moreapartment. The usual place that we go to was booking 20 days out! I was really worried that we were not going to be able to get this thing fixed in a timely manner and these guys came through in a big way. And, they are completely understaffed just like everyone else is right now and they still were able to get our car back to us in less than two days. Thank God they had the parts. But from now on, if she has any issues with her Jeep, this is where I'm sending her.

Absolute warning: they will likely misdiagnose your issue and upcharge you for irrelevant repairs…read more Took a 2012 Jeep Patriot in, and was quoted over $1500 for repairs that were completely unrelated to the issue. Was forced to take it to another mechanic, who was able to correctly identify the issues for a fraction of the price. Warning to women as well, I had to step in because they were trying to take advantage of my fiance. Cannot be trusted, avoid at all costs.

I had the absolute best experience with this mobile mechanic service. They worked on my Rolls Royce…read morewith the kind of honesty, care, and attention to detail that is nearly impossible to find these days. Luis, in particular, was phenomenal--hard-working and knowledgeable I've dealt with countless reviews over the last 20 years and their service is as deserving as any 5 stars I've left. From start to finish, everything was transparent, fair, and handled with true expertise. They went above and beyond to make sure everything was perfect. If you're looking for someone you can truly trust with your vehicle--whether it's a luxury car or your daily driver--this is the team. I would give them 10 stars if I could. Highly, highly recommend!

Super quick response and great service on a holiday....nice guys and very fair on the…read moreprice...highly recommend!

I called to get a price on how much they would charge me to put a set of spark plugs on my 2018 GMC…read morepick up truck along with a coil pack that I have purchased. They quoted me $483 which is absolutely ridiculous, they're working on on Covid prices so I shopped around and found H&H auto that quoted me 190 so much more reasonable, these guys ain't gonna retire off of my money!

Update (see original post below):…read more Bottom line: they found the problem, fixed it, shipped the car to us, and covered the rental car. Longer story: In response to my original post below, upper-management contacted me and offered to do whatever it takes to get the car repaired. I dropped off my car the day before we were supposed to move from SC to TN, and their master mechanic got to work on it early the next morning. He found the problem: their other mechanic cracked my fuel tank when banging on it to get the fuel pump out, which was causing a fuel leak. It's hard to believe this mechanic didn't notice this when he did it, which would have saved everyone a lot of trouble and Paul's Car Care a lot of money. As a result of the cracked tank, they had to order a new fuel tank, but we were moving that very same day. So, they offered to fix the car and ship it to us in TN. When I requested that they cover a rental car, they offered to cover $100. After a little back and forth, they offered to cover the rental car until they returned out car. A week later, they returned my car with everything working properly. -------- ORIGINAL POST Bottom line: they damaged my car during the repair and didn't fix it. The story: I brought my car in for a fuel pump replacement on 5/16/2025. They replaced the fuel pump, but now I can't fill up my gas tank. Brought it back to them on 3 different occasions, but they couldn't figure out the problem or fix it. So, now I can only fill my car up with a little more than half a tank of gas, which, as you can imagine, is very inconvenient. The manager, Cody, repeated said he was "stumped" and had to call others to try and figure out the problem. And, he would only bring up possible problems when I identified them first. Seemed like he was trying to send me on my way thinking there was no way to fix the issue. He also admitted that the mechanic working on my car was inexperienced, while simultaneously claiming he couldn't have damaged anything, specifically the fuel canister that is right next to the fuel tank. And, Cody continued to insist that the mechanic does reliable work, even though redo his work by reinstalling the fuel pump the mechanic installed... Cody did offer to replace the fuel pump, said he ordered it, and scheduled a follow up appointment. But, when I showed up, he said the part never arrived. He never bothered to communicate that to me before I drove all the way across town. And, he never offered an apology for wasting my time. To their credit, they did replace several parts without charging me, but this was not without some back-and-forth. And, at the end of the day, the problem still persists. So, I'd love a refund on the fuel pump replaced--the repair that resulted in the damage. Wasted a lot of time and spent a good deal of money with this shop only to be left with a problem I didn't have before I brought my car in. They're either incompetent or dishonest, or a combination of both. Very frustrating. I would recommend you try Gerald's or Marks Super Service Center instead of Paul's Car Care.

Thousands of dollars, terrible communication, and repeated delays, only for them to not actually…read morematch the paint color (that they charged me extra for) and completely miss a strip of damage. Horrible experience all around and will never go back. Save your money and time and go elsewhere!

It was a pleasure dealing with Ascues after my car was wrecked. A highly professional well run…read moreoutfit. They did an awesome job on my repair and detailing my car.