Chris had been communicating with me for the past year about getting a tankless water heater. We moved out of the country for 6 months, so it had to be delayed, but when we got back, I was ready to get this baby going. Chris was responsive as usual, gave me updated quotes, and eventually we scheduled a date and he came and installed. The outdoor tankless opened up so much space in our laundry room that formerly was cramped with a huge tank. He rolled it out front- picked up in less then 30 minutes. He expertly worked on the piping and install, and let me pick his brain while he was at it (I'm a DIY queen and very curious how all the things work). I have had it with tradespeople overcharging and doing shoddy work. Chris was NOT that tradesperson. He did great work, and his rate was below what I expected. He informed me what to do to get the rebate, and we received our check in a few weeks. All in all, great experience with Chris and very glad we went with him. Now when do you get to say that about a tradesperson? Thanks! read more

John installed two Rheem tankless water heaters for me. He was on time, professional and very knowledgeable. I would definitely use again. On a side note he gave me a great price. read more

John Castro Plumbing - Rheem Tankless Water Heater - Plumbing Near Me

Chris Castro, John's son, is terrific! After my water heater broke, Chris came to my house the following day and provided me with a loaner at no charge. Then he was able to get a discount on my new water heater thanks to his great connections and knowledge. He installed a beautiful new water heater perfectly and also included extras like a hard water softener. I highly recommend Chris and will be using him again for future plumbing issues. read more

I was having issues with my Rinnai tankless water heater on a weekend day. Called the 800 number on the brochure and was referred to John Castro Plumbing. I was in dire need of advice being that my cold water valve connections rusted over and was leaking. Chris explained everything we needed to do to stop the leak over the phone. We sent pictures back and forth just to make sure we were on the same page. This saved us both being exposed to the virus and saved me $600. He even recommend a specific filter I should use. If I ever need to have additional work done on my unit, I will call him again. He's helpful and honest! You read more

Chris was outstanding from the moment I called. He is local and within an hour was at my house with the right unit to replace our old tankless water heater that died. Other companies run you through a call center, a scheduler and wanted a week to get something scheduled or to come and assess and then charge a ton for a replacement unit. Chis is very practical and solved our issue fast. He removed our tankless water heater, installed a new one within an hour and later that day filed the application for energy efficiency credits with the gas company. Local businesses that serve their community should be supported by the community. I am really thankful I can count on John Castro Plumbing. Great value and super efficient. read more

Chris at John Castro plumbing has been the best plumber I have ever used. He was able to help me troubleshoot my hot water heater problems and help me apply for the manufactures warranty. Five star service, thanks Chris. read more

I never write reviews, but Chris was beyond amazing. He guided me over the phone for a few days when my tankless water heater was getting near end of life. Would do business again in a heart beat and highly recommend. read more

We had a Rheem water heater that stopped working on a weekend. After calling around and getting several quotes, Chris gave not only the lowest price, but was also able to come out the next day on a Sunday to install. He didn't try to up-charge for unnecessary work (unlike another plumber, who wanted $5k to run a new gas line). The install was quick and he also had all the information for how to apply for the rebate. read more

Chris was terrific. He responded to our call immediately and was able to replace our tankless water heater the same day. He was a good listener, very knowledgeable, yet didn't push any one solution. We couldn't have asked for better service. We got great value and will work with him again. read more

My tankless water heater kept having numerous issues with water heating. We have tried numerous plumbers, and even called the main company, but we kept hitting walls until we called Chris with John Castro Plumbing. It's the holiday, and no one was available to actually come over. Not only did Chris take our call, but he was able to FaceTime us and troubleshoot the issue from Start to Finish! We don't have any more hot water issues and we are extremely pleased with his service! We recommend John Castro Plumbing to any household that want someone honest, friendly, helpful, and gets results quickly. Thank you so much Chris!! read more

John Castro Plumbing - Tankless Water Heater - Plumbing Near Me

I wanted a tankless water heater and got a few estimates. I found Chris on Facebook Marketplace and his offer was thousands less than other bids. He has been doing tankless water heaters for 18 years and he is passionate about his craft. Chris just installed a Takagi tankless water heater and his workmanship is outstanding. He is friendly, honest, and provides excellent customer service. I did not need to make multiple calls or emails to get information or updates like other venders. read more

John Castro Plumbing - Takagi tankless water heater. Outstanding workmanship. - Plumbing Near Me

Chris from John Castro Plumbing is exemplary as a plumber and as an ethical businessperson. I called John Castro Plumbing on Sunday of Memorial Day Weekend thinking that we needed to replace our 15-year-old tankless water heater that had been malfunctioning. Chris picked up right away. Rather than try to sell me on a new tankless water heater, he spent an hour on the phone with me walking me through steps to try to get our existing system back up and running. Sure enough with his patient and complimentary assistance over the phone, our system was back online. I wholeheartedly recommend Chris and John Castro Plumbing. read more

My tankless hot water heater suddenly stopped heating water. I called John Castro Plumbing fully expecting to set up a service call (and completely dreading the thought of cold showers until the appointment). My call was answered promptly by Chris who proceeded to help me diagnose the issue. Turns out it was a relatively easy issue to fix, and he sent a video explaining how to do it. 30 minutes later I had hot water again. I highly recommend John Castro Plumbing to anyone who is looking for an honest, responsive and knowledgeable plumber. read more

We had our first tankless water heater installed. Got John Castro Plumbing as a recommendation from the Rinnai website. We are SUPER happy. With the product and with the install. Chris Castro showed up, mask on, explained everything he was going to do. Explained the machine and what to expect. Explained the rebate for it. We wish we could find a craftsman in every trade like Chris. Felt totally confident he was an expert in the product and the install. He even threw in a hose faucet, I had requested to be changed out, for free. He's all around nice person and would absolutely recommend him to anyone going tankless. He left the site neater then his arrival. Even filled in the holes left behind from the old water heater cabinet. Really appreciate this kind of work. read more

John Castro Plumbing - Plumbing Near Me

Overall great experience replacing hot water heater with a tankless unit. John came out on short notice because of our hot water issues. He let us know when he was on his way and arrived on time as expected. Installation quality was exceptional. Job was done efficiently with a friendly attitude and a high level of expertise. Everything left clean. Highly recommended. read more

Chris showed up ahead of schedule with a mask super courteous and did a great job. He helped me understand how the unit works and went out if his way crawling under my house TWICE to see how best to hook up to my existing plumbing. He's also got some pretty good stories and was super nice to my wife and daughter. I will recommend him to anyone I know needing a tankless water heater install. Thanks again Chris!!! read more

John Castro Plumbing - Super clean install. He even offered to paint my gas line. I told him not to worry about it. - Plumbing Near Me

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The most important thing I look for in a service provider is integrity. Is their priority the well-being of the client or is to make money off the client. Chris Castro is off the charts when it comes to putting the client first. I called because our tankless water heater was not working. Chris was super busy but took the time to troubleshoot over the phone. Instead of scheduling a future service call (with minimum charge), he actually gave me some pointers right over the phone and sent me a video with a simple fix to what he thought was the issue. Result #1 = we got hot water within 15 minutes and saved several hours and at least a few hundred dollars (the amount that other service providers were quoting just to come take a look). Result #2 = we are now a John Castro Plumbing customer for life and will be calling Chris whenever we have a plumbing need big or small. They might not have made anything this time, but they are sure to get lots of business from us over the next decades. Thanks Chris Castro! read more

I'm a realtor and my client's tankless water heaters have been sounding the alarms while they were away. My regular licensed plumber tried to fix it but couldn't. I found John online. I texted him this morning and he responded right away. He was not available to come over, but figured out the cause for the error code by looking at the videos and photos I sent (user manuals inside that were blocking the fresh air intake of the water heater). He walked me through how to solve the problems. He was generous in sharing his time and knowledge. I will definitely recommend him!!! read more

Our water heater went out and we had a company come out to look at it . They charged us $59 for a service fee and wanted $700 to repair a 10 year old unit or from $2300-3400 for a new one. We called some other companies and John Castro Plumbing called us back right away. Chris Castro was professional and honest. We were able to get a more efficient tankless system for less than what the other company wanted for the traditional type. And we got a rebate from the gas company. We would highly recommend Chris and John Castro Plumbing! read more

I agree with all the 5 stars given Chris for his service from start to finish. I probably asked him more questions than the usual customer. He answered them all. This is over several days as I was screening potential installers. He's a Rinnai authorized ,trained and recommended installer. His work and communication skills, top notch. He doesn't mind you checking his progress during the install. In fact, he encourages it. Exceptional service. Very happy with Chris and John Castro Plumbing. Rinnai customer for life. Chris makes it look easy ! Wayne & Maria W Arcadia read more

I called John Castro plumbing because my Rinnai water heater had stopped working and started beeping. I called up the company and Chris answered the phone who I believe is John's son. His knowledge was unbelievable. And he was so friendly and helpful. We called on Saturday afternoon and fixed the problem right away and saved me from a weekend without hot water. This is the best service I've ever received from a plumbing company. He was honest, knowledgeable, courteous and trustworthy. If your tankless water heater has any kind of issue or you need an install this is the company to call. read more

My rannai tankless water heater was't giving me hot enough water, I was instructed how to increase temp. When the shower was still not hot enough I was instructed on how to remove safety device to raise temp. I can finally enjoy a nice hot shower! Very helpful and courteous, couldn't recommend more. read more

Exceptional Customer Service!... Its hard to find good customer service these days. I recently had my plumber install 2 new tank-less water heaters at my home, but apparently my plumber is not too familiar with tank-less water heaters and system wasn't heating water properly. I called John Castro and his son Chris answered and had me take some photos of the system. He immediately saw what the problem was and walked me through correcting the issue. My system works great now. I really appreciate his selfless and honest customer service. Although he did this for free, this will pay dividens for them in the future as I will join their happy customers and highly recommend them to everyone that may need their services. read more

This is the plumber you need to call for your Tankless Water Heater install, tankless issues or tankless advice. Chris was incredible, great communication, immediate response, accurate estimate of time, provided an estimate via phone/text, arrived on time and is just a great person. His work is outstanding. He's insanely knowledgable on tankless water heaters and general plumbing questions. Will definitely use him for next upgrade. read more

My tankless water heater broke down during some stormy weather and one of the technicians (Chris C.) had reached out to help me troubleshoot. It turned out that there was a power/electricity issue, which helped me save time and money in fixing this issue. They responded very quickly and helped guide me through the troubleshooting process free of charge. It was much appreciated especially during the winter where every day without hot water counts! read more

The best plumbing experience I've ever had and I don't even know what John looks like. My water heater was not producing hot water and I called three plumbers. One told me the earliest they could send someone was in 3 days and the others either didn't pick up or couldn't send anyone for a few days. I called John Castro plumbing and was guided over the phone on how to fix the issue and I've never had anyone be so patient over the phone explaining something I know nothing about. Only calling John Castro for any plumbing issues from now on! read more

We just had Chris over to put in a tankless water heater after reading about these water heaters. I called Chris as he's had 18 years experience with putting them in. He was honest and very patient with the questions my husband and I had. He didn't try to sell us anything extra he told us what size we needed for what we wanted. If anybody wants a tankless water heater he's the man to call. read more

Chris Castro installed a tankless water heater at our house and did a terrific job. The price was more than fair, especially in light of the meticulous work he did. His knowledge of various tankless heaters and their characteristics was equally impressive. read more

My Rinnai tankless water heater was displaying Code 11 indicating an ignitor problem, I contacted Chris Castro and after a quick phone conversation he sent me a DIY YouTube video and I fixed the problem in 10 minutes with cost under 8 dollars. I sincerely appreciate the honest assessment and help!! Jeff read more

Great experience getting a Rinnai water heater installed by Chris from John Castro Plumbing. He was extremely communicative and helpful, did great work, and walked me through how to get the rebate. I have rarely worked with a contractor who was so accessible and prompt in their communication. I would highly recommend him for tankless installation. read more

I needed to figure out why my tankless water heater stoped heating and the second John picked the phone he started trouble shouting with me asking me questions after I explained the issue. I thought I had lost faith in humanity being a single woman that is constantly being taken advantage of. The whole reason the problem occurred was the earthquake shutoff valve was tripped by the horrible person that came to replace my gate motor last week and must have tripped it by accident but HE definitely took advantage of me and WAY OVER CHARGED ME for the part and labor. So when John helped me for free over the phone and solved my problem, let me tell you, I was in tears and I for sure have found a new plumber!!!!!! read more

In the middle of the isolation of the pandemic, my tankless Rinnai water heater went kaput from wear and tear. I called Chris late at night based on a referral from the manufacturer. He walked me through some tests over the phone. And then he swung into action, finding a new model first thing in the morning, despite the constraints of the current circumstance, and brought it over to install. It was a pleasure meeting him on top of it. A genuine good guy. read more

I called Chris because our very old water heater had kicked the bucket. He helped me find the kind I needed, even though he was booked for the day and couldn't do the actual job. It's rare to find someone helpful and kind unless they are getting paid. I will 100% call him again when I have another plumbing issue. read more

Fantastic service. Was happy to diagnose issue over text free of charge to try and fix it over the phone before he even got here! Very friendly guy and happy to explain everything he's doing and why he stands behind the brands he chooses to install. You won't find anyone more knowledgeable about tankless water heaters, and I doubt you'd find a better price! read more

Needed a Rinnai expert with up to date technical expertise and and large volume of installations so I called Rinnai and they referred me to John Castro plumbing. Wanted the model with the recirculation pump the RUR 199, which can be a bit challenging depending on the plumbing of your house. Chris was punctual organized, and knowledgeable on his installation. Most important he is honest and flexible and will give great suggestions. He cares about the installation and in my case he checked and tightened pipes throughout the house. I also love the baseball size expansion and the free ionizer that prevents scaling. Also his pricing is unbeatable and he uses quality materials. read more

John Castro Plumbing - Plumbing Near Me

Chris Castro is a treasure. Like many of the other reviewers here, I got tons of advice from him over the phone for free - on a Sunday night. Who does that? I will absolutely use him in the future. He is an encyclopedia of knowledge and professes to love tankless. He's one of the very lucky few who have found their calling and happiness. Also, Happy Birthday to his cat, Pedro! read more

Chris Castro knows his stuff. Gave me advice on how to fix my troubled Noritz Tankless Water Heater. But since it's too old, I just decided to replace it. He gave me good options, quotes and thorough explanations on everything. Installation was smooth and looks clean and professionally done. He even guided me on how to apply for the rebate. My experience was awesome. Highly Recommended! read more

Chris came today and not only installed a wonderful brand new tankless water heater with a circulating pump, so we get our water super fast, but also a filter, to lessen mineral deposits. He was super informative and pleasant and also took extra time out of his busy schedule to fix some extra small plumbing issues that I had around the house. He's fantastic and I will definitely be calling him again! read more

I called because my tankless water heater wasn't working. I told Chris the error code and he gave me a fix to try before coming out to troubleshoot it for me. The fix WORKED. If you're looking for an honest plumber, it's these guys. I'll be calling them again. read more

Incredibly helpful, knowledgeable, and honest. I called because my tankless water heater suddenly died, and they were an authorized Rinnai tankless heater technician. I fully expected them to charge me an arm and a leg, knowing that I would be desperate to get my water heater back up and running. Instead, they provided instructions on what to do before they sent a technician out. Their instructions worked beautifully and my water heater was back up and running in a very short period of time. In the end, they didn't have to send anyone. They could have easily sent someone out and charged me, but instead, they offered professional and courteous service. It is so refreshing to see honest businesses like Castro plumbing. Thank you and I would highly recommend them. read more