I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

I was 8 months pregnant & my car was about to fall apart.. I was honestly a little nervous to buy…read morefrom this dealership due to the look of it BUT do not judge a book by its cover. I did end up buying a 2018 Hyundai Elantra w/13k miles on it.. they had actually just got the car & were still in process of fixing a few things. Because I bought the car over a holiday weekend, they were not able to get it into the shop for a few days so they allowed me to take the car home until the shop was open and at that time they gave me a nice reliable motor car while my car was worked on.. they fixed everything. Once I hit my car back I realized it was pulling to the left & seemed like the alignment needed to be done.. with no hesitation they arranged a time for me to drop off the vehicle and get a loaner car so that they could fix the issue.. figured out something in the alignment was bent so they fixed it & in the meantime I gave birth.. this shop is located in Honolulu & I live deep in the west side. My husband is military and works 24/7 therefore I am full-time mom and with a newborn it was stressful thinking about how I was going to get to Honolulu to pick up my car.. no worries.. they sent a driver out to switch cars right at my house. I can not recommend this shop enough.. they are reasonable, reliable & affordable. They are up front & honest. I had a great experience & highly recommend Today Auto!!

Just had another conversation about my key fob with the service man and he is SO BLOODY RUDE!…read more I'm on my 4th or 5th Subaru, but the one before last I brought in for some compressor recall. They replaced the part but 2 weeks later I sold it and there was a problem with that replacement. The friend I sold it to took it to his mechanic who said the problem was Subaru's replacement of the recalled part. I took it back to Subaru and the denied any culpability. My friend took it to another mechanic who agreed with the first one. I took it back to Subaru and they refused to fix the problem. I gave my friend back some money to have it fixed.

I am a carousel member and I have been enjoying the program.ive gotten a chance to take home and…read moredrive exotic cars that would've never thought of driving.also by being a member I am in constant contact with Rima and his staff.i can honestly say they have treated me respectfully and with Aloha.unfortunately my wife got into an accident with the car.i was uncertain that I would be treated the same.but to my surprise Rima and his staff helped me out with a very nice loaner and with that I was still bummed out that I wasn't driving my "dream car".but lo and behold Rima made my dreams come true by loaning me a super nice Masseratti.i don't usually leave reviews but I just wanted to let everybody know what really goes on behind the scenes.Thanks again Rima for the awesome Masseratti!!!

I am one of those people that doesn't like to leave reviews, but this dealership deserves they…read morereview it gets. While this is a long review, if you're seriously considering buying a car from this dealership, please read to the end. I purchased a used car (5/25/2026) on the condition that the dealership would address the check engine light, the taillight that was out, and detail the vehicle (the car was sitting in the upstairs showroom, not prepped for sale and filthy). It wasn't ready until 5/29; however, while on its way to be delivered, the check engine light went on again -also, that day, sales guy, Skylar, informed me the lender wanted an additional $599 for down payment. I told Skylar I no longer wanted the vehicle because I realized I'd continue having issues and I wasn't going to pay more down. The owner, Rima, called, assured me I wouldn't have any major issues moving forward and that they'd write off the extra $599. I begrudgingly agreed to take the car against my better judgment, based on his assurances. Within a week, the taillight was out again... took half a week approximately to get Skylar to provide information about having it fixed. They sent me to their "sister" shop, who replaced the bulb. The following day, light was out again. That shop discovered the light assembly was damaged due to water intrusion and had to order a part (estimated three week ETA). On July 2nd, I took the vehicle in to an independent shop for a standard oil change since the dealership told me, after the fact (of the purchase) that they don't usually change oil on used vehicles prior to sale. Would've been great to know that in advance. During the oil change, the threads pulled out with the drain plug which, according to the shop manager, is caused by the last person to change the oil because of either cross threading or over torquing. Now I'm hit with a $752 bill to replace the entire oil pan (aftermarket part... had they used an original part, it would've cost over $1000). This is more than 10% of what I currently own on the vehicle. I made repeated attempts to reach Rima through both text and email on the 2nd. He finally reached out that night, just before 8pm. He asked that I take the car to the dealership to have their people "verify (my) concerns" and he was informed it couldn't be since it's undrivable. He asked what the symptoms were... I told him none because I was simply being proactive by engaging in basic maintenance. His response? "With no symptoms, this may be outside of our parameters to try to assist". I sent three more texts after, all went ignored. Rima, you are the owner. What do you mean it's outside your parameters to "try to assist"? After two unsuccessful attempts to have this situation rectified via email, and no direct response from Rima (as a reminder, he is the OWNER) (and only one text from his shop guy, Dennis, to tell me Rima wouldn't work with me), I filed complaints with both BBB and DCCA. This dealership and, more importantly, the owner, is shady as hell. Check out all the other reviews and come to your own conclusions. I'd strongly suggest looking for any other dealership if you're hoping to have a functional vehicle - keep in mind that I had the vehicle for a total of 1 month and 3 days before it became unusable. I made the mistake of not looking at the reviews prior to walking into this dealership. Don't be like me and save yourself unnecessary stress and headaches. For anyone else who has had issues with this dealership, feel free to reach out to me. It's time Rima be forced to face the consequences of fraudulent business practices.

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.

I reached out ahead of time and met Earl. I told him about me going around shopping for a midsize…read more4x4 truck. We went out for a spin, he went over the truck, and allowed me to go through the features of the truck. Back at the dealership he presented his number and since he knew I was shopping did not pressure me to sit and negotiate right then and there. After a few days of back and forth Earl and his team presented a fair price. Sat on it for a day and was fortunate enough to swoop this up before anyone else did. Very happy with my truck. The buying process has me feeling good about my purchase. If you buy a vehicle let them know I sent you.

Recently had an issue with my Nissan when the "red light car sign signal" remained on. It has to do…read morewith the security system. Usually when you start the car, this will turn off, but it didn't and I was unable to get my car going for several days. I read the user manual and tried to troubleshoot it and even charged my battery to make sure that was not an issue. But when there was no avail, I called the dealer to make an appointment. They did not have anything that week, but told me that if I had the car towed to the dealership, they would "work me" in that week. A whole week went by. I heard nothing from them. I called them a week later to see where we were and to inquire if they found out what was wrong with my car. I was surprised to find out that they hadn't even looked at my car. On speaking with the head of the service department, I was told they would try to see if they could look at my car by the end of the week. I told them that was not really acceptable as I wouldn't have had a functioning car for two weeks and I needed to go to work. After that conversation, they suddenly had an opening and was able to fix my car that day. When it comes to actually servicing the car, there's no issues with that, but I've noticed that their customer service has definitely dwindled over the last several years. When I first bought my car, they had such excellent service as you can see from my prior review, which I gave them 5/5 stars. They also had a shuttle service and could drop you off so you didn't have to wait at the dealership, but ever since Covid six years ago, that was never brought back. Kind of wish they'd bring back their award-winning customer service. Definitely missed.

Worked with Viviana to trade in and purchase a new vehicle , she was patient and friendly which…read morecreated a great buying experience

Absolutely horrible! Don't waste your time and your money…read moreon them!!! They are so unorganized and inconsiderate. If I could give place negative stars I would!! Dropped off my vehicle off at 8 AM around 4 PM I called to see the status of my vehicle. They said they'll check on it and call me back. They called back 20 minutes later saying the receptionist has gone home and they don't know. Never herd back from them. They close at five. no curiosity call sorry for the delay we didn't get to it or pick it up tomorrow. Just radio silence! The next day comes, They open at 7:30 AM Still nothing from them. I just go there and walk in at 11 and ask for it. Upon driving in my car was in the same spot I parked it the previous day. I walk in and tell her my name, She said oh yes I was expecting you. It was almost done when you called yesterday. I asked her, if it was almost done why didn't we get a call back relaying that? She said we close at 5:00. I asked Or a call first thing in the morning? she said I don't know while shaking her head and stated she had a bunch of post it notes to tend too. We wait around another 10 minutes for her to looked at the computer and than for my keys (I also had to tell her where my keys were on the key rack) about this time it's almost 1200 after she gives me the keys walks me over to my vehicle she asks mechanic about it. apparently they didn't even touch the car at all! she lied about service being done the day before!! and then they're gonna give us our vehicle back without even having work done. The mechanic said he can work on it but it's gonna take a few hours at and that they were gonna close at 1:00. Side note: While we were waiting around for the paperwork and the keys, another lady was snapping that her car hasn't been taken care of in months that every time she comes in it's reschedule reschedule reschedule and she's tired of being rescheduled and tired of waiting around for months and months for her car to be taken care of.

Excited for Hawaii? Looking to rent a car? You get what you pay for here…read more Booked the cheapest rental we could find through Priceline. Economy Rent A Car and A1-Auto Sales are together and is located over a mile outside Daniel K. Inouye International Airport so you'll need to locate the Economy shuttle van to transport you here. Staff: Upon arrival, the lady employee was nice. Vehicle: We'd thought we have a nicer van for rental. We then received this 2014 Nissan Quest. This van has definitely seen better days. The vehicle was dirty and not well maintained. The transmission was slipping and It had the low-tire pressure system pop up and I've informed the employee to have a mechanic fill the tire up. The rear view mirror fell off and we had to reconnect it. The vehicle may have been bought from an auction and they're selling the vehicle online. Verdict: Arriving at Honolulu and straight to this rental was a bad experience. Vehicle was out of shape and location was horrible. Only bright side was the employee who helped us, she was very nice.

This was by far the worst car rental experience I've ever had. I booked a rental online and, upon…read morearrival, realized their hours conflicted with my early morning flight. I asked to return the car one day earlier, but they refused to adjust my reservation even though the payment had not yet been processed. When I called to speak with a supervisor, instead of helping resolve the issue, he gave me an explanation that made no sense, became irritated when I questioned it, called me "ignorant," and hung up on me. The customer service was completely unacceptable. On top of that, getting to the rental location requires finding a shuttle that only comes about every 15 minutes, making the process even more inconvenient. Save yourself the frustration. Whatever money you think you're saving is not worth the poor service and hassle. I would not recommend this rental company and will never use them again.

After looking at several cars on Facebook Marketplace, my biggest concerns were the vehicle history…read moreand whether the asking prices were fair. Before visiting Lucky Owl, I went to another dealership where I found a car at a great price and took it for a test drive. Unfortunately, the salesperson was evasive when answering questions and only informed us after the test drive that the vehicle had a rebuilt title. I was concerned about potential insurance issues and the vehicle's future resale value, so I decided to keep looking. My significant other had previously purchased a car from Lucky Owl and worked with Alex, so we decided to check them out. We had already found three vehicles online that we were interested in, and after letting Alex know, all three were ready for us to view and test drive when we arrived. From start to finish, the experience was excellent. Alex was friendly, honest, and never made us feel pressured. Once we decided on a vehicle and completed the paperwork, the process was quick and incredibly easy. I am so grateful that I was able to purchase my car from Lucky Owl. This is the second vehicle our family has bought from them, and both experiences have been outstanding. Alex's kindness, professionalism, and commitment to making the buying process smooth and stress-free are why we keep coming back. I highly recommend Lucky Owl to anyone looking for a quality vehicle and a hassle-free car-buying experience.

Great experience. Extremely helpful thought the car buying process. Great people to work with.read more