Just had another conversation about my key fob with the service man and he is SO BLOODY RUDE!…read more I'm on my 4th or 5th Subaru, but the one before last I brought in for some compressor recall. They replaced the part but 2 weeks later I sold it and there was a problem with that replacement. The friend I sold it to took it to his mechanic who said the problem was Subaru's replacement of the recalled part. I took it back to Subaru and the denied any culpability. My friend took it to another mechanic who agreed with the first one. I took it back to Subaru and they refused to fix the problem. I gave my friend back some money to have it fixed.

Just don't. Jojo ghosted me as soon as I took the car off the lot. Shame on you Jojo taking…read moreadvantage of kupuna like me.

Go see rima. They are first class people. Ultra friendly staff. Cater to your needs always. Super…read morenice cars and trucks. Sp happy with my car.

I am one of those people that doesn't like to leave reviews, but this dealership deserves they…read morereview it gets. While this is a long review, if you're seriously considering buying a car from this dealership, please read to the end. I purchased a used car (5/25/2026) on the condition that the dealership would address the check engine light, the taillight that was out, and detail the vehicle (the car was sitting in the upstairs showroom, not prepped for sale and filthy). It wasn't ready until 5/29; however, while on its way to be delivered, the check engine light went on again -also, that day, sales guy, Skylar, informed me the lender wanted an additional $599 for down payment. I told Skylar I no longer wanted the vehicle because I realized I'd continue having issues and I wasn't going to pay more down. The owner, Rima, called, assured me I wouldn't have any major issues moving forward and that they'd write off the extra $599. I begrudgingly agreed to take the car against my better judgment, based on his assurances. Within a week, the taillight was out again... took half a week approximately to get Skylar to provide information about having it fixed. They sent me to their "sister" shop, who replaced the bulb. The following day, light was out again. That shop discovered the light assembly was damaged due to water intrusion and had to order a part (estimated three week ETA). On July 2nd, I took the vehicle in to an independent shop for a standard oil change since the dealership told me, after the fact (of the purchase) that they don't usually change oil on used vehicles prior to sale. Would've been great to know that in advance. During the oil change, the threads pulled out with the drain plug which, according to the shop manager, is caused by the last person to change the oil because of either cross threading or over torquing. Now I'm hit with a $752 bill to replace the entire oil pan (aftermarket part... had they used an original part, it would've cost over $1000). This is more than 10% of what I currently own on the vehicle. I made repeated attempts to reach Rima through both text and email on the 2nd. He finally reached out that night, just before 8pm. He asked that I take the car to the dealership to have their people "verify (my) concerns" and he was informed it couldn't be since it's undrivable. He asked what the symptoms were... I told him none because I was simply being proactive by engaging in basic maintenance. His response? "With no symptoms, this may be outside of our parameters to try to assist". I sent three more texts after, all went ignored. Rima, you are the owner. What do you mean it's outside your parameters to "try to assist"? After two unsuccessful attempts to have this situation rectified via email, and no direct response from Rima (as a reminder, he is the OWNER) (and only one text from his shop guy, Dennis, to tell me Rima wouldn't work with me), I filed complaints with both BBB and DCCA. This dealership and, more importantly, the owner, is shady as hell. Check out all the other reviews and come to your own conclusions. I'd strongly suggest looking for any other dealership if you're hoping to have a functional vehicle - keep in mind that I had the vehicle for a total of 1 month and 3 days before it became unusable. I made the mistake of not looking at the reviews prior to walking into this dealership. Don't be like me and save yourself unnecessary stress and headaches. For anyone else who has had issues with this dealership, feel free to reach out to me. It's time Rima be forced to face the consequences of fraudulent business practices.

Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

Our sales representative Jhon Ramiro warmly greeted us and listened carefully to what kind of car…read morewe were looking for. My husband and I were so impressed by his professionalism and his kind politeness. We would highly recommend Jhon Ramiro to our friends and family!

I reached out ahead of time and met Earl. I told him about me going around shopping for a midsize…read more4x4 truck. We went out for a spin, he went over the truck, and allowed me to go through the features of the truck. Back at the dealership he presented his number and since he knew I was shopping did not pressure me to sit and negotiate right then and there. After a few days of back and forth Earl and his team presented a fair price. Sat on it for a day and was fortunate enough to swoop this up before anyone else did. Very happy with my truck. The buying process has me feeling good about my purchase. If you buy a vehicle let them know I sent you.

Huge thanks to Ryan and Alex for helping me get into my first car! They made the whole process…read moresmooth, easy, and stress-free from start to finish. Both of them were professional, patient, and answered all my questions without making me feel pressured. I really appreciated how honest and helpful they were throughout everything. If you're looking for great customer service I definitely recommend asking for Ryan and Alex because they'll hook you up!

Went to Honolulu GMC to sell my 2018 Subaru Wrx. Got messaged on Facebook by one of the sales…read morerepresentatives that they were interested in purchasing. Went to the dealership to sell my car and they told me that I would receive the check for my car Friday, and mind you I sold my car the same week on Wednesday. Come the next week I messaged them about the check and they kept saying they will check on the status of the check. My dad ended up going to the dealership and asked when we were gonna receive the check, and the dealership told him they don't know when the check is gonna come in or where the check is. If your planning on selling your car don't got to GMC! I basically gave them the car for free because they didn't pay me up front and lied about when the check was coming in!

TL;DR - choose any other company!…read more Upon arrival, she. You go to rental transpo, the car rental shuttle driver will tell you, they have never heard of this company.... --- clue 1 your walk to the offsite shuttle will take you to "pre-arranged 4" and then to the center isle to wait for your shuttle. Which comes every 15-30 minutes. While you wait in the heat and humidity, you will be dreaming of an air conditioned shuttle. That will be dashed comely. As they pull up, in an unairconditioned van. ---- this is clue 2. In the van, the van drivers encourage conversations about politics! On vacation, with strangers. I wanted to throat punch my fellow passenger and driver by the end of the ride. It was already a long day, not, sweaty and uncomfortable physically and now this Bs? Let do something simple, like talk about the weather. And not open with are you republican or democrat....----- annoyed point 5 The sign by the driver. "Drivers only work for your tips, Venmo and Zelle accepted" ----- clue 3. A company that doesn't even pay its van drivers. Arrival to rental facilities. No ramp, not Ada compliant. Leave roller bags outside, as you go in to pick up your car...As a traveler, traveling along, this makes me feel total sketch. But, hey it's the local way. the lot is all gravel, so not easy to move those roller bags around. Inside, as you are away from your bags, and feeling vulnerable. You explain all the insurance you carry, yet none of them are "good enough". And the feeling that if you do not get "their" insurance, these fools will find anything to bill you for later. They even... take your phone and cancel the prepaid insurance you had. And all the documents are in a different same then the place you "rented" from online. I wonder why, oh cuz the fools have to keep changing their names to run from honest reviews and keep getting tourists to rent cars... clue 4-10 They bring you a car with 115k miles on it. No usb plugs, but a lovely cd player. And you think how the AF am I going to navigate if I cannot "see" or "hear" mapping instructions??? Don't worry they will upsell you in the lot from a 12 yr old car, to a 10yr old car "new car", which btw is not on the list inside when picking out the car... and try to charge you $30 more a day. Which still barely has modern car amenities. Then try to drive that piece of car... turns like a Mac truck, reds an oil change, was not cleaned out, sand on everything, no washer fluid. One highlight- the car looks local and I got waved thru a road where they would gave Gould a tourist to turn around. And maybe your car won't get broken into. This rental experience started wretched, and continued to be the top 5 most worst travel decisions I have ever made. Learn from me. Use real car rental companies. You'll save money, frustration and time in the end.

This is classic bait and switch! after paying over $500 for a van we got here and found out they…read morewere going to charge us more than $600 in addition to what we'd already paid. They claimed we arrived late because it was after 12 noon. Do not bother! I don't Go anywhere else! A public bus would be better. Total waste!