After looking at several cars on Facebook Marketplace, my biggest concerns were the vehicle history and whether the asking prices were fair. Before visiting Lucky Owl, I went to another dealership where I found a car at a great price and took it for a test drive. Unfortunately, the salesperson was evasive when answering questions and only informed us after the test drive that the vehicle had a rebuilt title. I was concerned about potential insurance issues and the vehicle's future resale value, so I decided to keep looking. My significant other had previously purchased a car from Lucky Owl and worked with Alex, so we decided to check them out. We had already found three vehicles online that we were interested in, and after letting Alex know, all three were ready for us to view and test drive when we arrived. From start to finish, the experience was excellent. Alex was friendly, honest, and never made us feel pressured. Once we decided on a vehicle and completed the paperwork, the process was quick and incredibly easy. I am so grateful that I was able to purchase my car from Lucky Owl. This is the second vehicle our family has bought from them, and both experiences have been outstanding. Alex's kindness, professionalism, and commitment to making the buying process smooth and stress-free are why we keep coming back. I highly recommend Lucky Owl to anyone looking for a quality vehicle and a hassle-free car-buying experience. read more

Lucky Owl Auto Sales - Car - Car Dealers Near Me - Honolulu, Hawaii

his was the most seamless car buying experience I have ever had from start to finish. If you are looking for a used car and want honest and quick service, this is 100% the place to shop. Alex went above and beyond to help make our son's first car buying experience smooth and efficient. I fear our son will struggle the next time he purchases a car if it's not from Lucky Owl, because they spoiled it for everyone else by being so amazing. read more

Fantastic place with amazing people! They are honest and amazing and I will recommend them to everyone I can. They feel like the only dealership with honesty and morals anymore read more

READ BEFORE YOU BUY: My experience at Lucky Owl Auto Sales This was hands down the worst car buying experience I have ever had. From start to finish, the process was unorganized, unprofessional, and incredibly frustrating. Here is a breakdown of why you should take your business elsewhere: * Extreme Unprofessionalism: My salesman, Alex, was distracted throughout our deal, constantly taking personal calls and texting friends while working with me. Later, he told me I could text or call anytime, but whenever I sent a text, he would get angry and snap at me to call instead. * Blaming the Customer for Their Mistakes: After my test drive, I parked exactly where instructed. Another employee backed up and hit two cars, including mine. Instead of apologizing, they blamed me for "parking wrong." Later, they forgot to sign the backend of my financing check, causing the bank to deny it. When I called to resolve it, they immediately blamed me for filling it out wrong and demanded a new check only to realize later that they had failed to endorse it. No apology was ever given. * Registration and Inspection Negligence: They sold me a vehicle with an expired registration and safety inspection without disclosing it. I had to personally drive the car to an inspection station on a separate day just to get the paperwork moving. * Title and Communication Nightmare: Getting the title signed took weeks. Whenever I called for an update, the staff became hostile. I had to drive back to the dealership three separate times just to sign the title because they either misjudged the delivery date or the only person authorized to open the mail wasn't in. * Immediate Mechanical Issues: Just three days after purchase, the check engine light came on. When I called Alex with the code from a local auto parts store, he dismissed it, claiming their "more expensive machines" were the only trustworthy ones (the codes matched exactly). To their credit, they did fix the issue and gave me a loaner car, but the attitude was completely unnecessary. It took over a month of constant babysitting just to get my vehicle legal and the paperwork finalized. I am incredibly relieved to finally be done dealing with Lucky Owl Auto Sales. Save yourself the headache and go somewhere else. read more

Lucky Owl is the go to for quality vehicles and trustworthy staff. It's hard to find salespeople you can trust in auto sales but not the case here. The straightforward approach and honesty is apparent at the first interaction but doesn't stop there. Once the sale is done the 5 star service continues unlike any other in the industry. Thank you Lucky Owl read more

This was my first car buying experience that wasn't at a major big "new car" dealership. At first before going in, I was skeptical but also intrigued by the 5 star reviews. Well, the reviews didn't disappoint. From the moment I drove onto the lot and was greeted by Caleb, the whole process was quick, friendly, low pressure, and actually fun. They all went out of their way to make sure everything went smoothly. The prices were great and transparent. read more

Lucky Owl Auto Sales - They also have a great Lock and Key service, car rental service, as well as auto sales. Maybe even repair service. - Car Dealers Near Me - Honolulu, Hawaii

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This positive review is overdue. We got a beautiful used car from Lucky Owl a few months ago... it was the most pleasant car buying experience I have ever had, without question. Upfront pricing, above and beyond service, and I love our new car. When we made a mistake and signed the wrong place on the title transfer form (totally our fault), the super nice people at Lucky Owl helped sort it out-- they did extra work for us, and we had already paid for the car! Need a beautifu (new to you)l used car? Go to Lucky Owl. read more

I wish I could give Lucky Owl zero stars. My experience has been a complete nightmare. I recently purchased a used 2013 Mazda 2 from them for approximately $7,500, and it turned out to be a total lemon. I'm now having to sell it for parts for around $200. From the moment I picked up the car, the cooling light on the temperature gauge was illuminated. I pointed this out to the salesman, and he dismissed it, saying it was "nothing." Then, within just two months of purchasing the vehicle, the engine completely seized while I was driving to Aiea. The car became completely disabled on the side of the road. My mechanic has informed me that replacing the engine would cost nearly as much as another used car. When I contacted Lucky Owl to try and resolve the situation, the salesman I dealt with simply stated that the car was sold "as is" and there was nothing they could do. This "as is" disclaimer seems to be their excuse for selling vehicles that are clearly in terrible condition *even when there are obvious warning lights illuminated*. Basically, they took my $7,000 - $8,000 and left me stranded with a useless hunk of metal that I'm now having to practically give away. I strongly advise anyone considering purchasing a used car from Lucky Owl to go anywhere else. Don't be fooled by their sales tactics. Get a pre-purchase inspection from a trusted mechanic before you sign anything, especially if there are any warning lights on the dashboard. That "as is" might mean "as is, with obvious problems that we're ignoring, and about to fall apart and cost you thousands." You're better off avoiding this place altogether unless you enjoy throwing money away. The fact that they sold me a car for $7,500 with the cooling light already on that died in two months and is now worth only $200 in scrap is outrageous. read more

Sold my car to Alex and Lucky Owl. Gave me what I thought was very fair market value for Hawaii. Bought my first electric car (Tesla MYP) from them. Alex is very responsive. I saw ads on FB and he was first of all the sellers I messaged to get back to me. Test drove, traded and went home with car I inquired about within 2 hours. Total!!!!! Couldn't be happier with my purchase. Alex, my salesman and FB contact was everything I could ask for. Responsive, inviting, HONEST and fun to talk to. I recommend them as a local resident of Oahu for anybody. Best transaction I've had with a dealer to date. I'm 43 and have been buying cars since I was in high school, these guys are legit read more

Lucky Owl Auto Sales - Car Dealers Near Me - Honolulu, Hawaii

I've been using Lucky Owl for years for myself and constantly recommend the company to friends for their own needs. The staff and owner are all amazing. They are super friendly and very knowledgeable about any car issues. Anyone visiting Oahu should rent from these guys! read more

My experience here has been a great one! Alex helped me and he was extremely helpful/knowledgeable. He is an honest person and that's what matters the most! Thank you again, Alex! read more

the staff are all super friendly and helpful, they took the time to answer all my questions and make sure i was comfortable with the vehicle i purchased! great experience and even better people, thankyou lucky owl! read more

Alex & D from the beginning till the end process of trading in our vehicle, was professional, customer focused ,patient and hospitable. I don't usually write reviews, but these guys deserve all the blessings coming there way. mahalo Lucky Owl Auto Sales you guys are amazing read more

Got a 2020 4runner from them, process was amazing from start to finish! Very honest people, also got a maintenance package from them. My daughter rented cars from then when she was a UH student she always said good things about the staff...now I know why. Can't recommend enough! Thank you Lucky Owl! read more