I reached out ahead of time and met Earl. I told him about me going around shopping for a midsize 4x4 truck. We went out for a spin, he went over the truck, and allowed me to go through the features of the truck. Back at the dealership he presented his number and since he knew I was shopping did not pressure me to sit and negotiate right then and there. After a few days of back and forth Earl and his team presented a fair price. Sat on it for a day and was fortunate enough to swoop this up before anyone else did. Very happy with my truck. The buying process has me feeling good about my purchase. If you buy a vehicle let them know I sent you. read more

New City Nissan - Earl. Tell him I sent you. - Car Dealers Near Me - Honolulu, Hawaii

Recently had an issue with my Nissan when the "red light car sign signal" remained on. It has to do with the security system. Usually when you start the car, this will turn off, but it didn't and I was unable to get my car going for several days. I read the user manual and tried to troubleshoot it and even charged my battery to make sure that was not an issue. But when there was no avail, I called the dealer to make an appointment. They did not have anything that week, but told me that if I had the car towed to the dealership, they would "work me" in that week. A whole week went by. I heard nothing from them. I called them a week later to see where we were and to inquire if they found out what was wrong with my car. I was surprised to find out that they hadn't even looked at my car. On speaking with the head of the service department, I was told they would try to see if they could look at my car by the end of the week. I told them that was not really acceptable as I wouldn't have had a functioning car for two weeks and I needed to go to work. After that conversation, they suddenly had an opening and was able to fix my car that day. When it comes to actually servicing the car, there's no issues with that, but I've noticed that their customer service has definitely dwindled over the last several years. When I first bought my car, they had such excellent service as you can see from my prior review, which I gave them 5/5 stars. They also had a shuttle service and could drop you off so you didn't have to wait at the dealership, but ever since Covid six years ago, that was never brought back. Kind of wish they'd bring back their award-winning customer service. Definitely missed. read more

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I've been coming here for years to service my car. I highly recommend Ralon Gella, Service Advisor. Ralon is extremely helpful and knowledgeable. I went to pick up my car on Saturday and was "assisted" by Ashley Takata, Service Advisor, and had the worst experience ever. Ashley T was extremely rude and unkind. After I paid for my service, Ashley T said that someone would bring my car around. No one brought my car around. I asked Ashley T where my car was and she denied saying that someone would bring my car around, ok my bad maybe I misunderstood her. I asked Ashley T. where my car was and she said it was somewhere on the lot and I had to find it. I asked if she was serious and she was. I asked her if she could give me a hint of where it was. Ashley T looked very annoyed and said in a rude tone that I can look for it on the lot and to use the button on my key to find it. I also want to add that when I dropped off my car on Thursday, I observed Ashley T being equally rude and abrasive to customers dropping off their vehicle. Anyone coming to get their car serviced, I recommend you go to Ralon or any other Service Advisor. I advise that you stay clear of Ashley T. read more

Scheduled an appointment last Friday, they used AI for their service scheduler so I asked for an engine check because my check engine light was on as well as an oil change. Put in my car model and everything. Came in, told me I couldn't get my engine checked. Gave literally no warning coming up beforehand, no callback, so they screwed me there. Then they had the audacity to ask me to wait 2 hours for an oil change even though I had an appointment. Genuinely terrible experience. read more

I buy cars from dealerships 5 times a year personal use ... Mike AK @ mapunapuna is the absolute best ( Mikey AK at Toyota Mapunapuna ) Mikey AK is the absolute best I've bought more than 30 cars thru him Always attentive to my inquiries Gives awesome Suggestions @ personal insight I've met no other dealer who compares Ive done business with auto source. BMW . toyota windward. Ford kalihi terrible . Toyota Leeward . Choice auto terible. Nissan king st terrible. Excellent motor actually Owner Daily is awesome also. Infinity . Also Lexus Mike Gomes is awesome same service reliability Jadon at Nissan extremely bad attitude Bad taste in my mouth i come here to check out cars often he give me attitude when i arrived Pressure on price no let me drive or open up door . No info but asking my buy price Told me i Always lowball them on other cars ... accused me of no show up for appointment ???? I don't make appointments ... this punk jadon get some nerve read more

New City Nissan - Car photo - Car Dealers Near Me - Honolulu, Hawaii

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Took my car in for service today to have the oil changed mentioned to Janelle that my wheel was making a funny noise and was told we can't check it. It's a holiday funny I had an appointment on this holiday to have my oil changed. She was moving extremely slow and did not give any thought to what I was saying, even if I was standing in a wind gust with her nasty little attitude. I go to pick up my car and get a repair estimate and a multi point inspection. They had everything except the wheels inspected. I asked her if the other items would be covered under the warranty and she tells me you don't have a warranty. Yes I do. The paperwork is in the car and she walks away. This is the worst service I have ever gotten and I will never go back. read more

New City Nissan - Multi-Point inspection - Car Dealers Near Me - Honolulu, Hawaii

The gist of this review is that my engine failed and had to be replaced but since the car is under warranty and I don't have to pay for it, they will not do the work. They are not honoring the warranty agreement. I recently bought my first Nissan. It's less than 2 years old but the engine completely failed while I was driving it on H-1 and I had it towed to New City Nissan to repair since it is still under warranty. They told me they would have to replace the entire engine and that it might take up to 2 weeks to arrive from the mainland and then an additional 3 days to complete the work. Well, that was August 4, 2025. Today is October 28, 2025 and they still have not started on my car. THEY HAVE HAD MY CAR FOR OVER 12 WEEKS AND HAVE NOT REPAIRED IT! This is the worst customer service I have ever experienced, and I will never buy a Nissan again. Five weeks after I dropped my car off, they said that they received the new engine but that they couldn't install it because they still have to order the supporting parts. I asked what other parts they needed and he mumbled something about a "gasket and things like that". He said it would probably take another week for the parts to come in and then they could install the engine. Are they ordering the parts one by one?! Or are they just not working on my car because they are losing money on it? I have called them so many times over the last few months and they didn't even bother to call me back after the first 2 weeks. I've also left messages with Courtney Tavae, their Customer Relations Manager. No call back from her either. I've asked for the managers to call me back. No one has called me back. They are just holding my car and there really isn't much I can do about it. I work all day, or else I would be over there demanding to speak to someone in person. Hopefully, the complaint I filed with the BBB will kick in soon. The bottom line is that they will not honor your warranty or service your car if it breaks under warranty. I bet if I had to pay for the repair, it would have been fixed the first week. I've never had this happen at any other dealership and I recommend you look elsewhere for your car. read more

This review is small kine late. My dad recently bought a used Frontier from New City Nissan and the entire experience was excellent from start to finish. Our salesman, Antonio, was outstanding--professional, friendly, and incredibly patient, especially with my dad who likes to take his time and ask a lot of questions. Antonio never rushed us, explained everything clearly, and made sure my dad was completely comfortable with the truck before moving forward. We also felt the price we got for the Frontier was very fair and definitely a good deal. Overall, his customer service was top-notch, and we're extremely happy with the purchase. Highly recommend New City Nissan, and definitely ask for Antonio if you're looking for a smooth and stress-free car-buying experience! read more

Our sales representative Jhon Ramiro warmly greeted us and listened carefully to what kind of car we were looking for. My husband and I were so impressed by his professionalism and his kind politeness. We would highly recommend Jhon Ramiro to our friends and family! read more

If I could give zero stars I would. I can document via emails and paperwork that I was outright lied to TWICE during the sale of my car. It took them OVER A MONTH to give me my money after taking my car. Tried to call the general manager to complain and he didn't call me back. Absolutely suggest you go elsewhere. Anywhere else. read more

My partner and I had a great experience at New City Nissan! Kevin is absolutely the best, he genuinely works with you to get the best deal and made the entire process easy and enjoyable. We came to New City after having a not-so-great experience at King Windward Nissan, and once we explained that to Kevin, he went above and beyond to make sure we were taken care of. If you're looking to buy a new or used car, ask for Kevin at New City Nissan, he'll truly look out for you. read more

i Have a Leaf, and it takes weeks to get a service appointment. I just had a regular maintenance service, and within days, in which my Leaf was only driven once, it won't start. When I try to start it all sorts of warning lights start flashing, to the point where I'm afraid something might blow up. I called the service department and was toyed with by their "digital assistant," who sounds unnervingly human. I finally got a human, who was just as unhelpful. I can't get an appointment for 11 days, and the "diagnosis" will cost $240. What? It was just there for service, which should include basic diagnoses. No concern. No understanding. This is my only vehicle. read more

Worst service I have gotten at any dealership. I was not told a timeline for truck to get windshield replacement as it was a defect on a new truck. I waited over 2 months for the part as well. I asked multiple times over the phone and when I dropped off. I was told "it shouldn't take long". I dropped off truck at 7am and it took over 8 hours. No one gave any update ever throughout the whole time. I had to call and told me 2 hours and I still had to wait longer. And worst is no one even asked what I was waiting for, apologized or even asked how I was doing. I took off work for this and waited around as I was told "it shouldn't take long". If this was gonna take all day they should have said and I could have went to work and set everything up. I will not be taking my truck here for anything anymore and will be steering people away from this place. read more

I have a 2018 nissan leaf. Nearly every leaf from 2018 has battery issues. Because of this it has taken 4 months to get my car back. The reason being they don't have the lifts or the technicians to work on the car. It is nearly impossible to call the service department. They don't answer the phone. I bought this car because I believed in the Nissan reliability and service. I turns out I was completely wrong. I highly recommend looking some where else to purchase your car. This place is absolutely awful. I am so disappointed. read more

We took my siblings around to get their first car! With this being their first car, we knew this wouldn't be that easy for them. We went to several other dealerships before coming here. Shane greeted us at the door immediately. Great customer service overall. Dealership itself was nice and clean. Nicely layed out. Thank you Shane and Nissan for helping with their first car! No pressure , easy, straight to the point. Compared to other dealerships we looked at before! read more

New City Nissan - Shane - Car Dealers Near Me - Honolulu, Hawaii

I brought my vehicle for inspection (even though i need a new transmission), which you will be charged $225.00 for. I got an inspection report that confirmed my bad transmission, lower control arms and bad shock(rear). When i got my car back, my alternator was not working and my window wash reservoir was leaking. I verified my alternator needed replacement fromO'Reilly's and was not able to use the van until i repaired it myself read more

My mom bought a 2021 rogue i bought a 2021 sentral. My sentra broke so many times my mom's rogue fob doesn't really work she bought the extended warranty but nissan so greedy they like charge diagnostics fee before they look when it's plain as day the remote is faulty. One work one no work. Strictly greedy. Fuck the customer right as long as you guys get your money just for one diagnostic I don't need cause I already k ow the key no work. That's why I switch to toyota read more

Went in for a regular oil change and complementary inspection. Staff was very nice and friendly and waiting area is nice. You can also go to mitsuken or Jack in the box since they are across the street. They didn't try to up sale me on unnecessary repairs. Will definitely return for future service. read more

Bought one vehicle from here, and had other vehicles serviced using warranty coverage. Honestly not that impressed with this dealer. It just seems like they don't care. 1. Shuttle takes FOREVER. I walk to Jack In The Box, and Uber it. Otherwise it might be an hour or two wait. 2. High cost. $185 to diagnose a problem seems a bit steep for a non-luxury brand. No thanks. I'll just use my independent mechanic. 3. They don't even bother to wash their cars for sale right outside their building that they are trying to sell. They are filthy. 4. No frills waiting room. If I'm going to pay $185/hr for them to tell me what's wrong with my vehicle it would be nice if the waiting room had some amenities. read more

New City Nissan - Car Dealers Near Me - Honolulu, Hawaii

I tell you New City Nissan has never been perfect for the ten years of service and I've done here, everything to take great care of what has taken greater care of me and will do whatever it takes with any preventative maintenance. Today ZERO STARS!! One thing throughout the ten years constantly makes it tough and I'm finally done with them is their scheduled maintenance. You may call or conveniently do it online and I've mistakenly chose the wrong service which is an express type of service (that needs no appointment). I explained that I wanted to do a tune up and sarcastically says that's a diagnostic (I KNOW!) that's what I thought I did but rushing I chose the wrong one. I explained my engine check light was on and if my car breaks down I tow it here? He says "yes" You turn away instead of offering and/or check any appointment time or offer something that I may be interested to help my situation mind you he "chuckled" several several times it infuriated me. Even when I scheduled the correct service they come and tell me they recommend something else. It's always been seriously impersonal here service advisor is pretty much clueless and can't explain much about the situation that's most likely prewritten for them anyways, this car has constantly given me problems spent more than it's worth...Nissan No Thanks!! read more

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Great experience buying a truck. The salesperson was no-nonsense and understood I was trying to get the sale done quickly.

Okay, so this is going to be an unusual one I'm actually posting a fantastic review about selling a car to New City Nissan. so it was time to sell my 5 year old Mazda 3S Grand Touring and I went to Kelley Blue Book to check values. Apparently New City Nissan is an affiliate of the Kelly Bluebook purchasing program. It was super easy. I made an appointment to bring in my car and within half an hour of arriving at the dealership oh, I had met Mark, the sales person in charge of purchasing used cars, he had taken the car for a test drive and look at everything and given me a written estimate that was less than 10% of what I was expecting. I was hoping for the Kelley Blue Book value off $13,000 but I was offered $12,000 cash. No trade-in at meaning I have to buy a Nissan no negotiating just a check in hand in a couple days. I was extremely surprised at how well the process went. Usually when you go to a dealership there's some haggling and what not but everything was very pleasant and in writing. I asked if he could go a little higher rather than shop around but he actually encouraged me to go to a couple of other dealerships. Sure enough it was a great price and I was very happy to do business with New City Nissan. Strongly recommended! read more

New City Nissan - Who knew that the Nissan dealership was affiliated with Kelley Blue Book. - Car Dealers Near Me - Honolulu, Hawaii

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Thank you James, Blake, Cowboy and Dereck for all you've done for our family. Thank you James & Blake for your quick work and friendliness to my family and I. It's been awhile since we've purchased another vehicle. Although that 2022 Frontier didn't work for us due to mechanical issue, but God was setting us up for the truck we ended up getting (a better deal). You both did not disappoint us. Thank you Dereck & Cowboy for sealing the deal with our beautiful Royal Blue 2023 Frontier Truck. WE LOVE IT!!! Cowboy, I didn't feel like I was at a car dealership. You made us feel like FAMILY! You helped calmed our nerves down again, explained everything to my father and most importantly ... you included James & Blake in the transaction and made sure we were comfortable before we signed on that dotted line. That says A LOT!!! about your character. You truly know your thing!!! Thank you COWBOY :-). I will continue to recommend New City Nissan to all my family & friends. They always take care of their customers. read more

No one will answer the phone. This is a big dealership and multiple times I've called and no matter the department, no one answers.

We love new city nissan! Earl & Derrick made our transition into a bigger family car/work truck seamless. We appreciate you guys! Highly recommend coming here! read more

New City Nissan - Car Dealers Near Me - Honolulu, Hawaii

Purchased A Vehicle From Here 6 Days Later The Vehicle Broke Down. Almost 2 Years Later Went To Get Information On Another Vehicle & Got Creditor In The Mail About Trying To Purchase Multiple Car's I Didn't Give My Consent To. read more

I highly recommend having James Yoo as your car salesman. He was a wonderful guy who was patient, thorough and knowledgeable. I am so happy with my new Jeep from New City Nissan !! read more

I was vey reluctant to purchase a Nissan again since my first (and only) Nissan blew an engine . . . twice . . . and Nissan refused to make amends. Granted, that was back in 1989 when I purchased a 240sx in Fort Lauderdale, so it holds no real relevance to the here and now. However, I have a very good memory and have been known to hold grudges at times. Fast forward 33 years and I found myself interested in leasing a relatively inexpensive electric vehicle. I checked with Porsche first because I'm a proud owner of one and am loyal to the brand. So of course I had to look. Their electric vehicle offerings were surprisingly inexpensive and affordable . . . . NOT. Next I looked at Hyundai since I have had great experiences with their vehicles, but it seems that they don't sell their electrics here . . . go figure. I thought that the new look Kia was a nice option, but when I visited the dealership, I was quickly subjected to an attempted "bait and switch". Aaarrgggg! That eliminated them IMMEDIATELY!!! Finally, after a bit of searching around and reading reviews, I came upon the Leaf. Although it is a Nissan, I figured I'd give it a shot. Sent New City Nissan a message online. Almost immediately, I received a response via phone and connected with Shane as my sales person. Honestly, he is the single best sales representative that I've had help me since Ashe at Porsche. He was patient and answered all of my questions in a timely manner, without once referring me to his manager. I ended up putting a deposit on a vehicle that was due to arrive in the middle November. I'm not the most patient person and was anxious to get the process completed with very minimal time spent at the dealership. I've been in Hawaii for 17 years and know full well that my sense of "urgency" and "efficiency" is not shared by everyone here. However, after reaching out to Shane, I picked up the car on Nov. 29 and spent a grand total of 1 hour at the dealership. That was absolutely FANTASTIC!!! As for the car itself, I LOVE IT!!! It is much larger than I expected and although it has very little snob factor (that's what a Porsche is for), it was an excellent purchase. I wouldn't hesitate referring anybody to Shane at New City Niisan read more

I needed to have my battery checked that I purchased 3/22 a Nissan battery under warranty because car was getting hard to start. I have removed car batteries in the past when needed from different vehicles. The other dealership Tony Nissan did not have the particular battery until the next day, and I can bring the battery in to Tony Nissan for testing. I called New City Nissan, they have the battery in stock but I needed to bring the car in for diagnostics, the parts person said they would have to check the alternator, and other modules. I went this before replace the windshield washer pump, and paid additional $220 for diagnostic that was not necessary. I removed battery and Tony Nissan checked the battery (only) this morning and the battery failed. I was given a new battery that I put back in my car, had to pay a minimal charge and not the additional diagnostic charge. I appreciate and commend Tony Nissan for their honest work. read more

We really needed a new car, and we were afraid our credit sucked....and that we didn't have enough down...especially since we went to LoneStar and they wouldn't even talk to us...just degrade us, so we went to New City Nissan and James was absolutely AMAZING! He not only was able to get us approved in less than 10 minutes for a BRAND NEW Nissan Kick, fresh off the truck! He stayed within our budget for down payment, never even asked if we could push our budget at all!! And came in under what we had planned on spending monthly by $75! We could not recommend New City Nissan and James enough! We even had our two toddlers with us throughout the entire process as we don't have a village....and they interacted with them and helped keep them entertained so we could get things done. I can not rave and say enough good things about them! If you are in the need for a car....GO SEE THEM! Don't even go try elsewhere....i wish we would have skipped the other 2 dealerships.....waste of time, and when I mean time I mean DAYS the other dealership Honolulu Ford, played games with us...and LoneStar, they just bad mouth you immediately. New City Nissan, I heard great things about them, and now I understand WHY!!!!! They are worth everything and more. We'll be back for our second vehicle! read more

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Looked at a used vehicle: walked out after my current car that is worth over $7k KBB TRADE IN and they tried to offer $1000 to tax on to a bigger loan thinking I'm a woman and don't know anything. Be careful for predatory loan deals with these guys. read more

New City Nissan - Car Dealers Near Me - Honolulu, Hawaii

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Went in the afternoon for a safety check. Gavin greeted us with a welcoming smile. 5 stars So wonderful the service he provides always non judgmental, my car getting older and so shabby. Car did not pass inspection today, my tires so old despite low mileage. Thanks for letting me know Gavin I appreciate it! In process of shopping for a set of tires but ill be back for sure. Highly recommend to all my family and friends. Yes 5 golden stars! read more

Worked with Earl and Blake at New City and had a great experience as usual. My 5th car. Smooth and easy.

I have dreaded almost EVERY car purchase at a dealership BUT New City Nissan made it a quick and painless sale! AMAZING RIGHT!?!?! They are professional. They give a military discount. My purchase from looking all cars in stock from home over the internet to driving my new car in less than 24 hours! SEE JAMES YOO, tell him Christopher E. sent you for the $100 special and he is awesome to deal with! I'll be doing business here EVERY time from now on for used/new vehicles period read more

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Just bought the 2019 Nissan Kicks SR Premium for my wife. Salesman, Casey Ono and Gavin Morinaga did an amazing job being very patient with me and provided excellent customer service without making me feel overwhelmed or peer-pressured. Casey was helpful and quick with the paperwork process. The finance guy, Dean was super friendly and provided awesome customer service. He was very informational when I had a few questions regarding the specifications of each warranty package which led me to buying the best warranty package. I bought my 2015 Nissan Rogue from Gavin back then and he was the reason why I returned here because he'd send greeting cards in the mail during holidays (who does that?!) aaaaand on top of that, the awesome service center workers that I've dealt with when my Rogue was being serviced are so friendly and helpful. There are waiting area with a TV, complementary coffee, hot water, vending machines, and clean restrooms available when your vehicle is being serviced. read more

New City Nissan - Car Dealers Near Me - Honolulu, Hawaii

Took my car in at 9am to be seen for an issue with my window. They sent me home at 2pm I called to see the progress and they had not touched my car. I called again at 3pm and they had an update. Upon returning to the lot I found my car the the parking lot missing a window unsecured. Arthur Peter's was the tech who took my car apart, damaged a part inside my window and was unable to put it back. They told me it would be +$1400 to fix I told them I was unable to do that today and the tech told me "fix it your self then". I had to drive home with a damaged window then come home and fix it my self. I would never reccomend this location to anyone read more

I've always dreaded going to car dealerships, but these guys made me and my wife feel like we were family. They worked with us to figure out what we wanted, even past their closing time. In the end, we chose a Nissan Rogue and got an awesome deal. We loved working with Romele, Earl, Mark (manager), Derrick, and Mark (finance) and would go back again for our next car. read more

New City Nissan - 2024 Nissan Rogue - Car Dealers Near Me - Honolulu, Hawaii

I bought my brand new Nissan Z from Zach Shimabuku at New city Nissan and he was very friendly, helpful, knowledgeable, and made the whole buying process very relaxing. Such good service my boyfriend went back with me next week to buy a brand new truck! Return customers. All of the staff was very friendly. read more

New City Nissan - Frontier - Car Dealers Near Me - Honolulu, Hawaii

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I had a fantastic experience with Ashley! She is knowledgeable, honest, and truly cares about her customers. She took the time to explain everything clearly and didn't try to upsell unnecessary repairs read more

With a baby on the way, the wife kept talking about a bigger vehicle. We bought our first car from Antonio when New City was near Ala Moana,he was good then and he's even better now. He kept me informed when shipments came in of what he knew we were looking for, so when one came in we were "just gonna go look" and check it out in person. We tested a base model 2021 kicks and I was satisfied, but when he offered to see the SV trim, the wife was sold lol Antonio was straight to the point and he even got us extra on our trade. This is the least amount of time I spent at a dealership (maybe 2 hours or less) for the whole deal. When I bought my Volkswagen gti we spent more than 8 hours going back and forth and I dreaded going to a dealer again. Go see Antonio if you want no haggle and no hassle service! read more

New City Nissan - New 2021 nissan kicks - Car Dealers Near Me - Honolulu, Hawaii