FIRST - Yelp forces you to give at least one star, but honestly, NONE or NEGATIVE Stars should be an option.
My HVAC system was serviced by Jon Wayne just one year ago. This year I had a different company inspect it, and what they showed me was beyond shocking. The pictures look like a unit that's been neglected for decades -- layers of grime, obvious wear, mold/mildew buildup, ductwork installed incorrectly, and an indoor unit that appears unsafe enough to be on the verge of falling through the floor.
Let me be crystal clear: a home this young should not have an HVAC system that looks 20 years old inside after a "tune-up" just one year ago. That doesn't happen unless either (1) nothing meaningful was done during that service, or (2) the work was so careless it might as well not have been done at all.
So which is it? Because based on what I'm seeing, Jon Wayne's "tune-ups" seem to consist of collecting a payment and leaving the system to rot. Either their techs never actually inspected the unit, never cleaned what they're supposed to clean, and never addressed glaring issues -- or they did their inspection with their eyes closed and their hands in their pockets.
I'm angry, and I'm disgusted. Christmas in my home is now dominated by stress and damage control because I trusted Jon Wayne to do routine maintenance competently. Instead, I'm dealing with mold, mildew, unsafe installation problems, and a system that looks like it's been ignored for a generation.
At this point I don't even know what's more insulting: the condition of the unit, or the idea that anyone could service a system like that and call it professional work. I take back every positive thing I've ever said about Jon Wayne. Going forward, I will make it a point to warn others exactly what my experience was -- because nobody should pay for "peace of mind" and get a disaster in return.
SHAME ON JON WAYNE, I hope they all have a Merry Christmas while I sit and stress waiting for something bad to happen with my HVAC.
JON WAYNE deserves coal in their stocking for Christmas. read more