We like their chicken and their food is great for fast food, but the person taking orders is wearing a mask and I can't hear a thing she is saying. If someone there is so terrified of germs they have to wear an ineffective cloth mask, fine, just don't let them work the window. There is nothing worse when ordering food than having to ask someone to repeat themselves multiple times and then they hand you the bag saying what sounds like "have a joyful day" meaning everything is there your order is complete. Nope had to turn and come back for more. Really frustrating experience. read more

This is a very common restaurant for Filipinos and we know why. The spicy chicken sandwich is tame in terms of spice. You can't go wrong with that one if you like just a little spicy. The fried chicken though is where it is at. The spicy fried chicken is the spiciest fried chicken we've had at any chicken place and we love it. Every bite has legit spice to it. Spaghetti and mashed potatoes are fairly generic, but still good. The spaghetti is on the sweeter side though if you haven't had sweet spaghetti and of course, has hot dogs in it. The pineapple drink was delicious and well worth the extra for an upcharge. The staff were very friendly and the restaurant was clean. It's surprising it has such low ratings given how wonderful our experience was. The prices were comparable to other fried chicken joints too. I'd go back! read more

I've ordered via their mobile app on three occasions and I have to say, the app is convenient and the food is good. Ordered pick up all three times and food was hot and ready all three times. The Kapolei Jollibee's location has a good sized parking lot with stalls designated for mobile orders; and well spaced-out drive thru area. Nowadays on Oahu there are a number of solid fried chicken fast food franchises and local spots - serving Southern, Korean, and Japanese styles of fried chicken. Jollibee's delivers with crisp and juicy fried chicken. Their spicy version is kinda mild. What surprised me was their Spaghetti. I prefer al dente pasta with a spicier marinara but their sweet red sauce and soft noodles with hotdog slices has grown on me as a decent alternative. It is a bit pricey but good fast food chicken and sweet spaghetti. read more

Jollibee - Jollibee mascot. - Chicken Shop Near Me - Kapolei, Hawaii

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Cold and old fries and cold biscuits. Chicken thighs are small! I ordered the bucket A.

The manager Gold was super professional and helpful. Food is always amazing at this location. The whole staff is always so welcoming as well. Thank you JOLLIBEE KAPOLEI. read more

My family and I decided to grab some Jollibee for a quick dinner tonight, just like we do every so often. As usual, the food was delicious. We typically order the 6-piece meal deal, which comes with 2 sides and 2 of their signature pineapple juices. I think it's worth the price when ordered like this. The chicken was cooked to perfection with a crispy exterior, just the way we like it. My kid's favorite part of it all is when the staff says, "Have a jolly day." Although they don't always say it, the service is usually great without any complaints. However, I give a 4-star rating because of the small rice portion. It is frustrating to receive a container of rice with insufficient quantity. I hope they can fill the rice container the same way they fill the gravy container in the future. Overall, if you haven't tried Jollibee's chicken, you should definitely give it a try. However, if you cannot handle spice, I would not recommend the spicy chicken. It's delicious for those who love spicy food and can handle it. read more

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Palabok with 1 piece Chickenjoy is my comfort food. Dined in during Sunday lunch. Palabok is yummy, not too heavy, and perfect for quick or rush meal while I can't seem to resist their famous fried chicken. Moist, tender and hot on inside. Crispy skin on outside. Excellent and efficient customer service. We made it in time before lunch rush and scored seats at a table. At least I have another reason to visit Kapolei. Perhaps a different meal, dessert and beverage at my leisure for next time. read more

Jollibee - Palabok w/ 1 piece Chickenjoy - Chicken Shop Near Me - Kapolei, Hawaii

Kapolei try charging for all thighs instead of brushing customers off saying you only can give two thighs, charge extra for all thighs. You guys got bad customer service seriously, and to the district manager start fixing these problems or start responding to the reviews your like a ghost, do your job. I'm my opinion Waipahu is still the better restaurant, they got better customer service read more

Jollibee - This is the amount of fries I got as a side. - Chicken Shop Near Me - Kapolei, Hawaii

Came in for some fried chicken and was excited to see that they had a special for National Fried Chicken Day. The Special is 10 pieces of fried chicken for $10. The regular price is usually $25 but the order needs to be made on-line. The chicken was ready for pick up in 45 min and also happy that I could go through the drive-thru which was not busy to pick it up. I called them to make sure as online stated curb side pick-up was not available. When I got there, I just told them on the speaker that I was picking up my on-line order. They asked for my name and had my order ready when I got to the window. The employees were so nice and their service was quick and efficient. When our transaction was done, the employee said, "Have a jolly day!" I believe that is their signature saying, but it appeared sincere! The chicken was cooked well, very crispy, and juicy on the inside. I don't usually have the gravy with it but it comes with the chicken and some in my family like the gravy with the chicken. I would definitely come back for their fried chicken and I also love their deluxe chicken sandwich although I didn't order it during this visit. Their chicken sandwich is simply splendid. It is one of the best chicken sandwiches I've had. The bun is soft and the chicken is crispy on the outside and tender on the inside. They add a special garlic mayo sauce on it and the deluxe has tomato and lettuce added which I like. I usually order light sauce only because I don't like too much sauce but still enough for the great flavor. You need to try the chicken sandwich if you haven't had it. I like it better than the Popeyes chicken sandwich! read more

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We used to loved going to this location since it's very close to our house. I'm not sure if they change their recipe or so but these past visits the food tastes a bit off... And the sad part is that the pineapple drinks been out months now. read more

Update: I just wanted to update my review. They are no longer serving small portions. They are back to their normal size portions. Which I (everyone) love. So it seems it was just a temporary thing. A lot of time has passed since my first review. So it's only fair I update my review. I Recently I've been there for a total of 3x (maybe more), since my review. To see if it improved. By my own experience, it seems the portions are now back to normal sizes. All visits since, have been excellent and satisfactory. Thank you. read more

Jollibee - 2 piece chickenjoy meal with side order of rice. - Chicken Shop Near Me - Kapolei, Hawaii

Expensive. You get quality food you can make at home here tho. The chicken is sometimes raw. Service is slow too read more

Always hot and fresh chicken. fast service even during lunch hour. Never had to wait more than 5 minutes for dine in and take out. Restaurant is always clean and inviting. Utensils and plates provided. Baby loves it here. $25 Chicken meal deal is the best priced. read more

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Chicken and food is always amazing. Mwah. Juicy crunchy chicken, sweet spaghetti, and palabok that is just so good. The menu doesn't describe everything that DoorDash might have listed or vice versa so it's always good to ask the workers if something is available. read more

I normally really love this location but tonight my husband had went to pick up our order and after going through the line was told to pull around and wait for his order. After 15-20 minutes he went in to ask if his order was ready and was met with laughs because they forgot to bring the food out to him. I understand a restaurant being busy but to laugh rather than apologizing for a mix up is horrible. Called to speak with the manager and was met with excuses as to why they laughed. read more

I ordered 10pcs spicy chicken in a bucket for take out. Waited for 20 minutes only to find out that they only give us 9pcs. I recommend to check your order before you go out from the store. read more

Jollibee in Kapolei is so convenient and after my experience there, I wish I tried this place sooner! I loved how fresh their spicy chicken is. It is soooo good! And spicy, whew (in a good way)!!!! Couple that with the fact that they give you extra gravy for your chicken even if you order mashed potatoes and gravy! I was also impressed with how nice the employees were. For a fast food restaurant, I was also surprised at how clean and nice the inside of the restaurant was. No offense to the other local fried chicken restaurants, but Jollibee is my favorite go-to right now! read more

I've been wanting to try Jollibees for a while and a couple days decided it was time. We drove to Kapolei just to eat here. The Kapolei location has a lot of parking and it's on the backside of the mall. We decided to eat in and the dining room was very clean. It appeared the employee in the dining room was just there to clean as people left and he was doing a great job. The menu has a lot of options but we came for the chicken, palabok and pies! I ordered the 2 piece chicken (spicy) combo with palabok and the pineapple drink that it supposed to be a popular drink. My BF got the 2 piece (spicy) chickenjoy combo with mashed potatoes and a fountain drink. We also added on 2 mango peach pies. They gave us a buzzer and we waited only a few minutes and our food was ready. The pineapple drink came with the food and honestly it tasted like the pineapple juice out of a can. I wouldn't get it again, especially since it's costs more than a fountain drink. The chicken came with a little flag in each piece that said Spicy. We both dug into our chicken and agreed it was juicy and had a lot of flavor but was not very spicy. We liked how crispy it was. The chicken came with a gravy and I've never had gravy with bone-in chicken but I'm down to try anything once. My BF thought our gravy tasted like canned/powder gravy but I actually really liked it. It was good with the chicken. We are fans of Popeyes and compare all chicken to that. We liked that this chicken was crisper than Popeyes but we liked the flavor and spiciness of Popeyes better. One plus for Jollibees was it was not very greasy. My BF said his potatoes tasted instant but it is a fast food restaurant so.....I stirred up and dug into my palabok. I actually really liked this dish! The sauce was nice and garlicky. The pork and shrimp were tasty and mixed up together it was really good. Even the BF agreed! Lastly we tried the pies and upon first bite it tasted to me like a peach cobbler. I'm not a huge fan of desserts so I don't eat them often but I'd eat these again. The crust was nice and crispy and the filling was tasty. We left the restaurant both agreeing we wouldn't go out of our way to eat there again but if we're in the area and hungry it's definitely an option. read more

Jollibee - 2 piece spicy chicken with palabok. - Chicken Shop Near Me - Kapolei, Hawaii

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If you are in the drive thru and they ask you to park in the front to wait for your order, my recommendation is don't. Twice I've parked, waited 10-20mins to not be brought anything only to have to walk in to get my food because they forgot. I wish I caught the guys name working the register around 7:30pm on 1/22/25. He was wearing something different than the other workers so I'm assuming a manager? But last night, went to the drive thru at 7:13. Had to park in the front to wait for the spicy chicken to finish. Nobody came so I went inside to get my food. Handed my receipt to the guy working the register and explained to him the things we were missing which was a spicy chicken plate and three of our drinks. The guy repeated what I was missing and said "spicy chicken plate" but had a hard time understanding I didn't get my three drinks. If I wanted to lie about something I would've lied about more food. I don't need six fountain drinks... and I'm sure if you checked your drive thru they would've been confused as to who's three drinks were made. But the guy makes my plate and was just going to give me that. Had to explain to him again I didn't have my THREE fountain drinks. He hands me two cups and again I voice we were missing three which he probably didn't believe me and kinda gave me a look as if I were lying. Which I invited him to come and look in my car if he didn't believe me. He finally gave me the cups, had to fill them up myself and this whole thing took 30+ mins. Fast forward to getting home. Open the plate, and it's not spicy chicken which is what we were waiting for in the first place. This manager repeated my order, deliberately gave me the wrong thing, didn't want to believe me that we didn't receive our drinks, and no apology for the inconvenience or anything. My fault for not checking my order as they've literally messed up almost all my past orders. But I just thought, today might be the day. I was wrong. Terrible management if that guy was a manager, if he wasn't, do better. read more

I wanted some fried chicken so I went to the Kapolei location around dinner time. The drive thru line was kind of long, almost around to Wendy's but it moved fast. The workers were nice. I always order the $7.99 meal- 2 pieces fried chicken, rice, gravy and a drink. Maybe I'll try the palabok next time. read more

Jollibee - Fried Chicken - Chicken Shop Near Me - Kapolei, Hawaii

Chicken small compared to other Jollibee restaurant in Oahu. Like Waipahu and Ala Moana.

I was pleasantly surprised when I got my lunch from Jollibee the other day. I've been to the Ala Moana location a while ago and I thought it was okay. Today's meal was good. I kept trying to eat more chicken off the bone, haha. I had trouble deciding what to get so I was asking the cashier some clarifying questions. Since it's during Covid 19 they have this huge plexiglass shield up and then the worker also has a mask. It was a little difficult to hear them. I was trying to ask if they have any vegetable sides. She said no. Kind of disappointing, maybe they should have vegetables as a side. The only sides offered were rice, French fries, mash potato, or adobo rice. Since I ordered the two side meal I got adobo rice and mashed potato. I thought the fried chicken was really good. I don't normally eat the skin but for this one, you just had to. It was the right amount of crunch and crispness. The mash potatoes were okay. I didn't think they were anything special. I think I can make better mash potatoes. Wasn't a fan of the gravy either. I think everything tasted fine without the gravy. They gave an extra gravy in the bag but I didn't use. The adobo rice was pretty good but I brought most of it home. It was just too much starch for a meal. My husband and daughter ate it up the next morning. They enjoyed it. Overall good experience read more

Jollibee - Two piece chicken with mash potato - Chicken Shop Near Me - Kapolei, Hawaii

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This location seems to always disappoint. While the workers are friendly and the restaurant is clean, this is the second time in a row (months apart) that I've come in when they're unable to produce a simple chicken sandwich. The first time they were out of their chicken patties--how do they let that happen? This time, as I sit in the parking lot disappointed (again), they said the machine that they use to make the sandwiches is broken. I would not recommend coming to this location as there always seems to be a shortage or unavailability of chicken of some sort...and so there's no joy. They have consistently let me down. read more

My family wanted Chickenjoy tonight. So we gottum!! I ordered the family deal for 25 bucks which comes with 10 piece joy which comes with three sides. We got the adobo fried rice and mash. It was delish. The gravy tasted different from what I remembered. Come down to get some chickenjoy! Wanted to post in updated menu. Drive thru was fast. Very clean and smooth transaction. read more

Charlize has the BEST customer service at this location! Always FRIENDLY & KIND! Went in the drive thru for a quick snack and my experience was wonderful! Thank you Charlize for your friendliness and happy smiles! The food here is always hot and fresh too, love it! read more

Friday 5/16-25 went to the drive waiting at least half hour in line I got it the window they told to park waiting for 2 yam burger and angus burger half hour after there 2 more car waiting got there before them got their Oder first went inside there is my burger sitting in counter got home cold burger and nasty WTH image of this jolly was very poor management not in control excuse busy that is the point I was waiting in the parking lot first and the two cars after got their food first I was very patient come to the point that long for yum burger and angus burger could went to Wendy's across the street my time would been faster sorry to say this but very disappointed overall service and food. read more

It's worth the wait. Of all the chicken franchises on the island, (KFC, any Korean chicken shop, BWW, even Canes' which you've all read my reviews) this is the only place I know that serves gravy with their fried chicken. I really don't mind but in my opinion the chicken is so moist it doesn't need it. The chicken always has wonderful flavor whenever I get it. And I'm not going to lie, I really like the spaghetti. Filipino style spaghetti meaning sweet sauce with chopped red hot dogs. There is the adobo fried rice (not always the greatest), seasonal fried pie (presently sweet banana), and burgers. I never ordered a burger at any Jollibees and I don't plan too. Overall the food is great and the place earns four stars. It's always clean and busy. How busy? You can wait up to 15-20 mins for your food even through they have chicken under the warmer lights?!?!? But worth it. Now excuse me? Gotta wash my hands. Covid took away finger licking' good.....opps wrong place. M read more

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I moved to Hawaii December 2019. Before then, I had never heard of Jollibee. There is a branch in the Ka Makana Ali'i mall complex so I would pass by everyday since I was staying in the adjoining hotel. There is always a line in the drive thru so I assume it must be good but, never considered going in. Recently, a friend in Tampa, FL posted about going to Jollibee and stated the food was good, so it piqued my curiosity, and I decided to try it for myself. I took the short walk from the hotel. The restuarant itself is generally clean. It was fairly empty inside (there were about 3 to 4 other guests dining but, as always, the drive thru was full. There were three employees behind the counter ready to take my order but, because it was my first time, I was undecided. When I was ready, there was a lady behind one register but, called on a younger male employee to take my order (I'm not sure why but, this stood out to me). I took a few pictures of the menu since I wanted my mother to see what they served so she can decide what she wanted (she stayed in the hotel since she wasn't feeling well). I am still getting use to seeing rice, pasta, and items like "hotdog sausage" on a fastfood menu but, Jollibee had it all. We decided to go with the 10 piece spicy chicken bucket special for $21.99 and got a side of fries $3.49 and a side of adobo rice $2.49, al a carte. My mother love love loves Popeyes chicken so of course that was what we compared it too. Surprisingly, the food was really good. I was taken aback because the chicken was actually spicy; and I don't mean no punky spicy either! It was legitimately hot. Typically, when a restaurant offers 'spicy anything' it is generally mild. But, Jollibee spicy is the business. The fries were fresh and hot so that was a plus and the rice was good too. I would definitely recommend Jollibee and I would go back to try other items on the menu. read more

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Such a great staple!!! We used to be strictly "Louisiana chicken" *nudge nudge*. But the spicy chicken at jollibee is truly where it's at when you want that bucket for dinner!! I've tried their burger steak dish... meh, it's ok... not bad, but I enjoy the chicken so much more. ;) The spaghetti is Filipino style... you know... the sweet one, LOL. I remember serving my niece spaghetti once and she looked at her dish after her first bite... as if she didn't know what to make of it! It was the cutest! She cleared her plate :) Oh, and today they had a special pineapple float. It's perfect sweetness! We were worried it would be too overwhelming as pineapple juice can be, especially with ice cream. But the soft serve part was the sweetest contender in our beverage. Winner winner, chicken dinner :D read more

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Had a hamburger patty with a metal shaving in it today. Went back into the restaurant and the manager asked why is it clean. Of course it's clean because it came out of my mouth LOL. I was already pissed off that they repeated my order correctly for adobo rice but they still punched in French fries and left out the gravy from my girlfriend's c2. The piece of metal was the icing on the cake. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

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This Kapolei location really puts the joy back in fast food. I haven't tasted tasty fast food since 1997. McDonald's, KFC, taco bell all lost their touch with their cold gross food. Here at Jollibees is the BEST! My favorite is their Yum Yum burger and chicken sandwich and pie and I like to dip my fries in the side gravy. The staff take pride in their job that's why the food is ALWAYS HOT AND GOOD and this location is spotless clean with cold AC. Great place for a little date or bday party I think. Or just family night. Thank you staff we will always be back read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

Was waiting while they were counting the register and another employee just asked us for our order and took charge and took my payment and served our food quickly. They're very nice, and everything is clean with indoor and outdoor seating, although Kapolei gets hella windy so I recommend indoor sitting. read more

I love eating here. The chicken is crispy and juicy. My wife loves their hamburger steak. The employees are very nice.

Good service. Food came out fast. We got the 2 piece spicy chicken, adobo rice, a drink and a side spaghetti. Food was hot and fresh. The inside of the restaurant was clean and brightly lit. read more

If you are going to Jollibee for the first time, this is what you need to get: Chicken Joy combo with pineapple juice. You are welcome :) I LOVE Jollibee. Jollibee is a fast food franchise from Philippines. What makes it different? - The SERVICE!! They have great customer service. the cashiers are really nice. It's a little different from other fast food places. You actually are given a buzzer when you order, and it buzzes once it is ready. I've been to this location many times and it doesn't take long at all. Once they forgot one of my burgers, the manager made sure it was done right away. He hand delivered it to our table and apologized. I thought that really took the notch up on service. - The Filipino food! It's still fast food. But I LOVE it! My kids like the yumburger with cheese ( I could have sworn it was called cheeseburger yum) with pineapple juice. I LOVE their breakfast plates. so many choices and all with RICE! Most of all, I love their fried chicken!! One time, we went to another chicken place...and my daughter was mad. I asked what's wrong and she said "They forgot the gravy!!" hahaha!!! They did not. We were NOT at Jollibee. Which to my family has the best fried chicken because you get gravy to dip it in. Overall, It's one of my favorite fast food places when I really want fried chicken or palabok. It's affordable and it's a step up from eating at other fast food places, because they take the time to assemble things pretty. It's a great family friendly place to go! No crowds, good service, great food! read more

I ordered Jollibee spaghetti at Kamakana Alii location for my son but we came home with palabok. Drove all the way back to the restaurant and told them and they never even say sorry. The staff tried to exchange it and told me to check it again but she still gave me palabok. They took my palabok but hopefully they wont give that to other customers. Hopefully the management can see this. A simple sorry would be nice for a good customer service. read more

Came here with my mom and niece because we were really craving for this. Located within Kamakana Ali'i Shopping Center, its a bit of a walk from the main mall but you can always drive as they have their own parking lot in the front of the restaurant. I ended up ordering the Two Piece Meal with Palabok, my mom ordered the Chicken Sandwich and my niece had the Three Piece Meal with Rice. Their chicken is always on point for me. Crispy on the outside and pieces were a good size. The palabok was okay, seemed like it was way too oily. The gravy for the chicken was alright don't really care for it as some others really enjoy it. Overall their chicken is great! The restaurant itself was clean and had a lot of open seating inside and outside. The service was great as well, the workers were kind and quick to get our food ready after ordering. read more

In my professional opinion, as a culinary chef at chop steak hawaii for 4 years, the chicken was very mediocre. Some pieces dry, while some very moist (too moist in my opinion). The spaghetti was okay, it has a mysterious flavor. I liked the choice of hot dog as the meat, the familiarity gave me a sense of comfort. The choice of long grain rice was questionable, but overall tasted good. The gravy was very watery and while it did not lack flavor, the flavor was very bland. The overall feel of the actual restaurant is very modern and sleek. It gives a vibe of professionalism and care for how the costumer feels when eating their food. Should you eat here in my opinion? If you're looking for something tasty, no. But, if you're looking for something mediocre and fast, then the answer is yes. read more

Jollibee - 2pc Chickenjoy w/ Jolly Spaghetti - Chicken Shop Near Me - Kapolei, Hawaii

First time trying Jollibee. Ordered original and spicy chicken sandwich meals. The chicken on the original was stringy and crunchy when chewing the meat. The crunch was not from the coating on the outside. I mean the chicken needed to be cooked longer. The fries were 'dead' and no flavor. Spicy chicken only from the jalapenos on the sandwich. Very disappointed. If you're going to charge prices like 24.00 for the two meals, the quality should be good. Don't serve food that is an insult to the customer. Will not be returning. read more

The workers are absolutely rude. Punyeta kayo talaga. They spoke in Filipino as if every customer that walks in does not understand Filipino. Sometimes pinoys can be dumb af and the workers at this place make me not want to stand for pinoy pride. How dare you talk to our faces like that and give us some stink face as if we could not be pinoy. The palabok was smashed, and they forgot three of the ube pies. They kicked us out of the restaurant because they did not want to serve us inside. Even a McDonald's does not do that when they are closing soon. Be better. read more