Good service. Food came out fast. We got the 2 piece spicy chicken, adobo rice, a drink and a side spaghetti. Food was hot and fresh. The inside of the restaurant was clean and brightly lit. read more

Halohalo dessert... yum! I'm hardly ever in the Kapolei area, so I don't know when this location of Jollibee opened. So, when I saw it, I immediately wanted a halohalo - it's shaved ice with lots of goodies at the bottom (sweet beans, gel, shaved coconut, kernels of corn or other combinations) and topped with a scoop of ube ice cream, jackfruit ice cream, and custard! Yum! Just mix everything together and enjoy! The parking is easier than the Dillingham location and the interior seems more spacious and cleaner! The service was very helpful and friendly! The drive through is very convenient and stays open one hour later than the restaurant! I think I will return for the famous fried chicken and maybe the limited special - the egg salad sandwich... sounds interesting, right? ...haha! read more

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Their chicken is the best on this side of the island. We love it even more because we literally live across the street! Double kudos! Their chicken is always juicy and crunchy compared to like KFC. If I had to choose between KFC or Jollibee it would be Jollibee! Their chicken is always cooked well also and always comes with GRAAAAAVY! Yum!! They have other items on the menu but the best stuff is their fried chicken oh and their halo halo! read more

I ordered Jollibee spaghetti at Kamakana Alii location for my son but we came home with palabok. Drove all the way back to the restaurant and told them and they never even say sorry. The staff tried to exchange it and told me to check it again but she still gave me palabok. They took my palabok but hopefully they wont give that to other customers. Hopefully the management can see this. A simple sorry would be nice for a good customer service. read more

I like Jollibee's fried chicken! It's crispy, has the perfect seasoning and tends to always be fresh. I like it much better than KFC and Popeyes, which is more oily and a lot saltier in my opinion. I also love their yum burgers with cheese - the patty is thin but there's something about it that tastes really good! It's a no frills traditional fast food cheeseburger with a tasty twist from the sauce. I'm not a fan of the spaghetti, and the palabok is just ok - nothing special, just fast food quality. I tend to stick to the fried chicken and mashed potatoes! This location is nice, it's very big and not too cold inside. Very comfortable for eating in. This place is a-ok when I feel the need to indulge in fast food. read more

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First time trying Jollibee. Ordered original and spicy chicken sandwich meals. The chicken on the original was stringy and crunchy when chewing the meat. The crunch was not from the coating on the outside. I mean the chicken needed to be cooked longer. The fries were 'dead' and no flavor. Spicy chicken only from the jalapenos on the sandwich. Very disappointed. If you're going to charge prices like 24.00 for the two meals, the quality should be good. Don't serve food that is an insult to the customer. Will not be returning. read more

Based on customer service. Decided to go through the Drive-thru since the line was short for once. Ordered a 10 pc Original Chicken and 16 pcs of Spicy Chicken. The cashier gave us a heads up that it was going to be a 15 minute wait for the spicy chicken and we were fine with that. She gave the rest of our ordered and instructed us to park. Fifteen minutes passed and we saw an elderly worker come up with 2 bags. We figured that the bigger one had to be ours since we were waiting on 16 pcs of chicken. We waved the lady down as we saw her circling the parking lot and gave the smaller bag to another vehicle. We told her that we were waiting for 16 pcs spicy chicken and she shrugged us off saying "I'm looking for RGM". Mind you, our license plate starts with RGW. She continued walking around the parking lot and again, we told her we are car is RGW and that we were waiting for a 16 pcs spicy chicken. But, she insisted that it is for RGM. she didn't even bother to look at the paper that states 16 pcs spicy chicken. My husband had to explain that this order is for us and she still was hesitant to give it to us because it said RGM on the bag. My husband called the store and spoke with the supervisor to explain what happens so they could avoid confusion for other customers in the future and the supervisor didn't seem to care to take our advice. We told her that it would make more sense for them to reprint the receipt with the order number or at least write the entire license plate number on the bag so the worker doesn't need to walk around the parking lot aimlessly. The supervisor should be ashamed of herself for telling us that they are short-staffed. I've worked for a fast food establishment and healthcare facility and I was told to never use "short-staff" as an excuse for providing the best customer service. We just hung up the phone on her cause we our conversation was not going anywhere and no solution was agreed on. read more

Wow... I finally went to jollibee! I was always under the impression that they served only spaghetti, I'm not a fan of Filipino spaghetti as I find it way too sweet. As I was looking at the menu board in the drive the hamburger steak caught my attention. I whipped out my yelp app & lots of yelpers recommended it so I decided to order it - and of course I had to get a side of chicken that everyone speaks of so highly. I really enjoyed the hamburger steak, it came with a side of your choice so I opted for mash potatoes. It's REALLY good! Hate to say but I enjoyed it more than L&L & Zippys! And the gravy is just delicious!!! I also enjoyed the chicken I will definitely be back to taste more items on the menu, convenient to get to, drive thru was fast, workers were friendly, and food was great! read more

I'm SO over shitty customer service. I'm never coming back to #Jolibee again... except I DO because they failed to give me my sides and expected me to drive back after I got home. They can't issue refunds on your card because they need the actual card itself. Or expect you to drive back and get the cash. I had to speak to two managers who were so busy talking amongst themselves instead of talking to me the - former - customer who was on the phone. I'm not trying to be a bitch, I've worked in customer service my entire life and I work in a kitchen where shit happens... but this is completely unacceptable. read more

Went to eat some palabok and chicken, why you guys give so little sauce ????? My noodles is dry ass shit!!!! Give a little more don't you think ?? If Chow King was here I would be eating there all the time!!! Right now only get jolibee , I think your food and burgers are over rated!! When I go to the Philippine I eat at chow king / inasal / and other places than jolibee .. lose money! read more

Jollibee - Dry as shit ! Not that much sauce !! Skimpy servings ! Rip off!! - Chicken Shop Near Me - Kapolei, Hawaii

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When you need that quick fix of fried chicken and you don't know where to go, go to Jollibee. Like many businesses during these times, Jollibee is taking Covid precautions seriously. Sorry to say, but they are not currently offering dining in as an option. If you want to get your grub on, you are going to have to use the drive thru. Amazingly, they are fast. Get in line, and wai..oh, the lines moving. The line goes quickly. The only issue is that certain items don't retain their heat that well. IF YOU ORDER THE French Fries, and you have to wait 10 minutes or more to eat them, they are not going to be hot. But, if you need a fried chicken fix, stop by Jollibee and have at it. read more

I have always avoided Jollibee....Frankly speaking, I do not care for Filipino food. So I always ended up going to Wendy's next door. One day I was like I should give it a try...they are just fried chicken, not so much Filipino food. I was wrong...they are not just regular fried chickens! Their chickens are crispy, well seasoned, but moist inside. So addictive...I love their spicy chicken. They are pretty spicy tho, FYI. So this is how my quest to Jollibee started. Their Yum burger with cheese is my absolute favorite. It is so simple yet delicious. Love the sauce and subtly sweet soft buns....melt in your mouth experience. I always thought their spaghetti looked gross and my sister told me it is sweet....even more grossed out. I was wrong again....the spaghetti somehow grew on me. The chicken sandwich was also good, but not enough sauce. And they do not carry mayonnaise. The veggies are fresh and brioche buns are yum. I have never really had a bad meal here, tho adobo rice was not good in my opinion. The store is always kept clean and the customer service is great. They blow AC like crazy so if you atr dining in, bring a jacket! Be sure to try the pineapple float (limited time only). read more

This was my first time trying this establishment. I heard great things about Jollibee over the years and gave it a shot. The chicken was crispy and juicy! I really enjoyed the spaghetti, slightly sweet sauce was yummy. I paired that with their pineapple drink, refreshing. read more

Jollibee - a meal in a box - Chicken Shop Near Me - Kapolei, Hawaii

There's something for everyone at jollibee. Yes, the fried chicken is crispy and juicy with that luscious brown gravy on the side to dip it in. Their halohalo is the perfect sized dessert. But I'm here to talk about their classic deluxe chicken sandwich! The chicken filet was moist and the breading was crispy. The buns were toasted and buttery. The lettuce and tomato were fresh. And the mayonaise had GARLIC in it. The fries were okay but still good and I had the pineapple juice to make the meal. WOW. This sandwich was really GREAT. I'm really looking forward to see if popeyes is as good as this sandwich! read more

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Went around 345pm on a Monday, and the drive-through was totally empty drive. Ordered the 3 piece spicy combo and spicy chicken sandwich. And they got my combo wrong. I checked my order and it seemed a bit odd that they didnt put the toothpick notating "spicy" and I wasn't sure if this location was the same as the one in town where they actually put the toothpick. I gave them the benefit of the doubt. As i ate my meal, it definitely was all original. It was 2 simple orders and such an empty restaurant at that time, and they still got it wrong ... read more

A lot of free parking. I just love the chicken and gravy. It is my favorite all time chicken. I have never been disappointed with them. Their mash potatoes are really good. read more

Whenever I'm craving some halo halo this is my go to !!!! But today I left feeling "cheated" or "ripped off". LOL Don't get me wrong they have (in my opinion) the BEST halo halo with that said my visit today thru their drive thru made me leaving with the HMMMM?. As you can see in my photos they didn't fill it up to the rim or even close to it. And I believe they raised their prices also. Almost $6 for it. I'm sure it was just an off day for them. But nonetheless, I feel like they still deserve a solid 5 star. Customer service is always on point. Very friendly. Thank you, Jollibee for your friendly service and yummmyyy dessert ! Just next time don't let me down AMD just fill it up like normal ! LOL read more

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This location is newer, clean and the staff usually friendly. Truth be told, this location seems to have the greasiest chicken I have ever had at a Jollibee. Not sure why. The prices also are getting so high at Jollibee a lot of our friends have stopped going and we don't go much anymore either. 40 bucks for a few pieces of chicken in a bucket is cost prohibitive for most. Luckily we travel to the Philippines enough so satisfy our chickenjoy urge without taking out a second mortgage. read more

First time eating a Jolibee. I have no idea what people are talking about how great it is the chicken and everything and those rice noodle things. The chicken is terrible greasy gigantic pieces, weird flavor. Would never ever buy that again. read more

I their chicken sandwich. I found it much better that Popeye's. The meal comes with a drink & fries too, cost less to top it off‼ The chicken was very moist & tender. The bun was ono too! Can not go wrong for the price & quality. read more

Jollibee - Jolliebee's chicken sandwich - Chicken Shop Near Me - Kapolei, Hawaii

I only come here when I am craving Pinoy Spaghetti which is at least once every two months. I mostly use the drive thru and when I do, there's always a long line which is good for business. But sometimes even when there's no long line in the drive thru, line is moving so slow. Unlike McDonald's, JB do not have parking area. It be nice to have a parking area for customers waiting for orders to keep the line moving. Note to self, I should start using the non drive thru option especially they have a plenty of parking. My go to order is Bucket B which comes with 6 fried chicken, family pack spaghetti, and 3 peach pies. I love their peach pies, not too sweet, filling is not too dry or watery, and the crust is crispy and crunchy not soggy. Spaghetti is perfect for my taste, AL DANTE. JB has the best tasting fried chickens for sure, specially with their secret gravy, LOVE IT. read more

I've been on a fried chicken hunt for a while. Popyes spicy used to be my fast food favorite until I tried Jollibee. Their chicken is kind of a middle ground between KFC and Popyes, in terms of crunchyness. The flavor of Jollibee is superior. They serve it with a brown gravy dipping sauce that, in my opinion, isn't needed. I love the Popyes mashed potatoes with gravy, but this is about chicken. So Jollibee it is. read more

First time having Jollibee chicken. I was very impressed. The chicken was fresh, flavorful and juicy. Order 6pc chicken tenders and a 3pc w/1 side in spicy and cost $32.43 (Yikes). The food was great and to me better than KFC, but very expensive. Also, this locations service did a great job. Fast, accurate and friendly. I visited on a Sunday, early afternoon. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

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It's honestly so dangerous that I live between TWO jollibee establishments that are less than 12mins away from me lol! Often times, people don't leave many reviews for "fast food" restaurants. I think that's because we all kind of know that most fast food restaurants are subpar but we're okay with It because it's fast food? People tend to talk about only the bad experiences but I like to talk about the good ones! Jollibee In kapolei has always been consistent and above average for me! The inside is always clean, they're always quick and the food is always fresh! Jollibee In Oahu has always been a thing, it's a comfort food. It's something we all know and love. It's also being more recognized all over the world because of these famous mukbang videos on YouTube. I know you know what I'm talking about! Yes I'm guilty, I watch mukbangs lol. So I guess this review is for the people who are newly discovering jollibee and are questioning if they should try It out or not. My answer to that is YES. Of course you should, because it's amazing. You're probably wondering, Filipino fast food? How is fried chicken and spaghetti a thing? I've pretty much had everything on the menu by now and I like them all. The spaghetti is not your Italian spaghetti, but It taste like a Filipino aunties home style spaghetti lol. It's a little on the sweet side, and not dramatically sweet like people think. I honestly put sugar in my spaghetti sauce at home anyways so this was not weird to me at all. The burger steak is like a Salisbury steak, and their gravy I could eat with rice alone! Even their burgers and chicken sandwiches are good. They also have a pancit dish that i love, I don't even know how to describe It but just try It all and It you're bound to find something you love! Of course the main event is their fried chicken, only dark meat is served here. Not a problem because that's my favorite! Make sure you get It spicy! The batter isn't heavy, it's not excessively oily. The chicken is always crispy outside and juicy and MOIST inside. It's ALWAYS fresh, like you really need to let It cool down before you dig into It. Of course I don't and burn my fingers or mouth all the time, but I mean food taste better to me that way lol. Don't forget to dip your chicken in gravy and pair It with rice! Tbh there's never a time I will say no to jollibee. read more

Palabok (rice noodles with pork and shrimp) was amazingly delicious! Very flavorful and had a nice crunch to it. Crispy chicken was good but nothing special compared to any of the other chicken places, and the gravy was meh, quite bland. At least the chicken meat was very tender, and the outside was perfectly crispy and salty. Peach mango pie was fantastic, smooth and sweet (but not overly so) inside and crispy on the outside. Palabok and peach mango pie were definitely the highlights from this place. read more

First time trying this restaurant. The chicken was delicious and the outside was crunchy. The rice and gravy was amazing. Honestly my favorite part was the pie. The outside was crunchy and bubbly. The inside was delicious! If anything I would go back for just the pies. read more

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I will preface this by saying the food was good. My daughter got the chickenjoy combo and she liked it. My wife and I had the chicken sandwiches and we both thought the chicken was good but the rolls were a little on the stale side. We purchased two meals and just one sandwich and the total was $33. I asked for one packet of barbecue sauce, not four, one, and they told me you had to pay for it. I'm sorry when you spend $33 on two meals and a sandwich, it is outrageous to be charged for barbecue sauce. So I personally would never go back. read more

The prices in their board was clearly posted but when we got to the window, the cashier said they had a price increase... mind you, thats $15 to $20.... Why then not change the sign? I read more

Best chicken sandwich in the world thou the employee sucks I'm so sorry for being snarky non of them can speak or understand English. Spoken with 3 different people and none of them understood what I said. I ordered the spicy chicken each chicken had a spicy stick and non of the chicken was spicy. I paid good money drove far, it took 3 people to understand the chicken wasn't spicy a mix up on their end. Yes, they making me a new set of chicken Thanks! read more

I love Jollibee really, but this is the worst location in Oahu. They didn't have Burger steak when I went the week before, then the next time I went to Jollibee they didn't have it again. When I went to Waipahu, they had it, so why didn't they have any for more than a week? Doesn't make sense. Our fries were also cold, not warm or fresh. Then, they said 8 minutes for the chicken tenders, but we waited for more than 20 mins. They have the worst customer service, there was another car waiting in the parking lot with us and they were also very upset. If I could give 0 ratings I would. I usually never complain about these things, I worked at Mcdonalds and I get it when it's busy, but this was bad. Their workers seemed like they were just chilling. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

5 stars for the tasty crispy chicken. 1 star for the Palabok. I'm not sure why people think the palabok is good. I thought it was pretty nasty. It was not creamy. It was more like some kind of flour with water and a splash of tomato sauce with ground pork an shriveled shrimp. I would go for the chicken, mash, gravy. The spaghetti looks nasty too. I do want to try the pineapple float and halohalo sometime in the future. read more

Jollibee - One piece chicken with palabok $10 - Chicken Shop Near Me - Kapolei, Hawaii

This is one of my favorite fast food Filipino place. They are known for their famous chicken. Best chicken I have had. I happened to crave chicken because one of my Yelp friends was talking about this place in general. I love pretty much everything on their menu especially the mango pies. The day I went I got the 25 piece chicken with two sides. I got rice and gravy. Mashed potatoes were missing. My daughter got the spaghetti with a pineapple drink. I also got French fries. Their fries are similar to that of McDonald's but better. The fries are good and crunchy. They only offer drive thru for now which is fine! I wanted to take my food home. Food was really affordable for everything I got I think I paid like around $38 for a lot of food. I got the palabok which was so good. It consists of the clear noodles with a creamy sauce and pieces of meat on top, pieces of shrimp and two slices of boiled eggs. I would definitely come back for more if I have the cravings for chicken. Highly recommend! read more

Jollibee - Palabok - Chicken Shop Near Me - Kapolei, Hawaii

Jollibee always reminds me of my childhood... It's like a treat for me to savor into each bite of their famous Chicken Joy... very crunchy on the outside and super juicy on the inside -- enjoy it more by dunking it in their savory gravy. Yes, I may seem a bit biased for the 5 star rating but to me, the chicken with the gravy is to die for! I've been to their other locations here in Hawaii, but it's my first time at their Kapolei location. Located in the Ka Makana Ali'i shopping center, Jollibee is a standalone fast food restaurant with drive thru service and plenty of parking. For some reason, my husband was craving for their Aloha Burger and of course I jumped on the opportunity to take the trip and have a piece of fried chicken heaven! I ordered their Palabok and 1 piece Chicken Joy Combo. It comes with 2 piece chicken option as well. For those unfamiliar, Palabok is a thin rice noodle dish (bihon in Filipino, maybe vermicelli to some) topped with chicharon, smoked fish (tinapa), shrimp, hard boiled egg slices and an orange sauce which is supposed to be shrimp sauce -- not to worry on the shrimp sauce because it ain't shrimpy at all. We topped the meal off with their Peach Mango Pie -- Jollibee's version of the competitor's apple pie. It's my husband's first time tasting it and voted for "Peach Mango Pie" all day! Other food recommendations from their menu is their Halo halo, and for the ones who like sweet spaghetti, they have Jolly Spaghetti with Chicken combo as well. I believe this location is the biggest one on island. The restaurant is also very clean. Food was also served piping hot, and not something that just came out of the food warmer. Servers were also friendly. At this point you're probably wondering where's the food pics -- well, I will have to do a rain check on that as my priority was to dive in to the food right away! read more

Jollibee - Top: Beef Tapa (Marinated Beef) with Garlic Fried Rice and Egg Bottom: Pork Sausage with Garlic Fried Rice and Egg - Chicken Shop Near Me - Kapolei, Hawaii

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I was pleasantly surprised that I enjoyed the food here! We went to the closest one to our house and that would be the Kapolei one. It wasn't busy at all, lots of parking. The cashier was very nice and patient. So, we were told that he Yumburger was really good, old school burger and it was true, it tasted like the old school burgers you would get at the old drive ins back in the 70's. It was delicious! We were shocked at how LARGE the Large fries were! I had the Spicy Chicken Sandwich and boy does it rival the Popeye's chicken sandwich. They also had adobo fried rice and it was very tasty. I didn't try the spaghetti because someone told me it was sweet....nope not for me. And I can't remember if I ever tried chickenjoy, I'll have to try it next time. Great experience, good food! read more

Spaghetti shouldn't be sweet. I'm sorry, it just... it just shouldn't. And as for the famous fried chicken? I'd rather eat the Colonel's. Or better yet, the mochi chicken from Tanioka's. If you want good, fast Filipino food, go to Seafood City in Waipahu. Go to the Grill. Eat the chicken inasal. You're welcome. read more

Should be no stars. Their service is a joke. I sat in that drive thru for over five minutes only to be told that they had run out of chicken sandwich. Chicken! Which is their number one product. At 6:30 pm tonight, Saturday. When everybody wants to order dinner. If it isn't true that they ran out, they should fire the guy who's manning their drive thru window! read more

Inasmuch as a fast food joint can be outstanding, Jollibee makes a strong case for being king of the hill. The food was tasty, the service was fast & friendly, and the location was as clean and welcoming as one could want. Unfortunately, they no longer sell the ube pearl cooler, which I'm told is a great loss as it was evidently quite delicious. The wrapper around my burger did have more than a fair amount of grease; however, I attribute that more to the freshness of the meal rather than it having sat around under a heat lamp drying out. I also had a few bites of the Pilipino spaghetti and was pleasantly surprised to be such a fan. Discerning guests should take note of the excellent commercials Jollibee puts out. Run a quick YouTube search - you won't be disappointed. read more

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I found this franchise clean and efficient. Their fried chicken is very similar to Southern Fried Chicken, which is a good thing... better tasting as compared to KFC. For about $32 you will easily get an ample number of fried chicken pieces and 6 hamburger patties which all coverts into 3 to 4 meals for two people. read more

Jollibee - Fortunately Mr. Jollibee was lacking a stinger. - Chicken Shop Near Me - Kapolei, Hawaii

Don't bother ordering online. I ordered online and it took over 25 min to get my order. It would have probably been faster to just walk in and order. People who walked in to order got their food before me?!! It looks like they prioritize drive thru and dine in and don't care about the online orders. Can't leave because you have to prepay. This is unacceptable because I work and only have a 30 min lunch period. Should have gone to one of the other restaurants in KaMakani because they've always been on time or early read more

Ordered Chickenwich Deluxe Combo...trusted the staff that they got order correct...got home to eat and not what I paid for...I was the ONLY Customer in the store tonight!!! How could they screw up the order???...Note to Manager, let staff know to check the order before putting it in the bag!!! read more

Jollibee - A paid receipt for a Deluxe Chickenwich and no Deluxe... - Chicken Shop Near Me - Kapolei, Hawaii