If you like el Pollo Loco and think that's the only place you can get good chicken, then you're missing out. Juan Pollo is 100x better. Their chicken is MUCH more delicious, their rice side dish is AMAZING, and their prices are great. I've ordered everything here; From an individual plate to ordering one of their larger party packs for family and friends. read more

This place has gone downhill. Been going to Juan Pollo over 30 years. Today the food had no flavor at this location. Dry, cardboard chicken, unseasoned rice, and so so potato salad. Sad to see this happen to a place that used to sell quality, flavorful food. $17.99 for a chicken that has no taste, no thank you. I guess I can only dream of the Juan Pollo of years past. read more

Juan Pollo is "FIVE-STARs" for delicious rotisserie chicken, potato salad, salsa, rice, and price value. I recently visited JP and ordered the half chicken with a side order of rice, 2 potato salads, tortillas, and salsa. The chicken is always cooked perfectly. JP's blend of seasoning and rotisserie cooking makes the chicken so juicy and tender. I love to make chicken tacos with salsa and salad. The indoor dining area is temporarily closed, and take-out is the only option. I was received warmly by the cashier, and the service was exceptional. There's plenty of parking and my order was ready quickly. Five Stars for Juan Pollo. I love the delicious chicken and sides, great value and great customer service mostly. read more

I like Juan Pollo as a nice change from El Pollo Loco. It's a little further distance for me but I like their potato salad, rice and salsa better than El Pollo Loco. Also at Juan Pollo you can ask for your chicken juicy compared to the dry smaller pieces of chicken you usually get at El Pollo Loco. As far as taste they are both good. I do find Juan Pollo a better value especially for larger party orders. read more

Too expensive No value for ur money ANYMORE Undercooked rice Go to market get a chicken n tortillas save boatloads of money STOP gauging your customers! Will not go back, save gas save read more

Juan Pollo - Crazy prices. NOW - Mexican Near Me - Covina, California

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Rotisserie chicken is really good here, Tasty! Their potato salad is also very good. I like the fact that it's fast and convenient. I never have to wait very long to get my food... it's takeout only.. you pull up and there's always plenty of parking.. You go into the restaurant to place your order. They put your order together and give you your food. Quick and tasty rotisserie chicken read more

Been going to this location for over 20 years. Very consistently good chicken. This skin has a rotisserie caramelized skin and the chicken is so tender. A mini pack has a whole chicken, rice, beans, potato salad, tortillas and their choice of hot or mild salsa. I always go for the hot salsa. This chicken is great hot, cold, and awesome as leftovers. There's a few parking spots but it's honestly never full. I personally park on the west side of the bldg. The employees are always awesome. Warning, this location is to go only, there is no inside seating since covid. read more

Potato salad at this place is by far, elite!!! Have gone in and waited in line for 15-20 minutes just for potato salad. Other stuff is good too, but the potato salad is what makes it worth the trip. read more

Juan pollo was one of our favorite restaurant But every time I go there's one girl with glasses short hair,has attitude.all I ask her was a question she got all dumb with me for no reason.before I left I ask her for plates she told me she didn't have any Come on how can you not have plates,some other lady asked her for plates in the back and she told her let me check in the back.really you don't have plates for me but you sure have them for other customers.that's not right.anyways I ask for the manager an older lady came out she told me to send email which I did up to now I haven't get anything back is okay we won't support your business the food is good but you have dumb girls with attitude at the register. read more

Best chicken in the covina area, rice and salad are the best. Always order family packs that need to be sent more coupons

I am very disappointed I love this place Ive never been to this Covina area one but I found a cockroach in my sauce read more

Juan Pollo - Mexican Near Me - Covina, California

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Order for my family for Easter amazing food Generous portions Their staff was very friendly and courteous read more

Muy mal servicio por parte de los empleados compré un pollo y no tenían arroz me dijeron que tenía que esperar 40 minutos por el arroz y después de mi estuvieron saliendo órdenes nuevas y a esas órdenes si les estaban poniendo arroz ‍que pedo no vuelvo a comprar Juan pollo por culebras read more

2 whole chickens and xl side of potato salad for $30 and some change can't beat it flavor is great!

Not good the lady that gave me the food was really rude. I order online and she said she could not give me a receipt. She was so rude. I Had to speak to the manager he apologized and print me out a receipt. I would not buy from there again! bad service! read more

LOVE! Love! Juan Pollo! Always juicy and tasty. Serve is swift and polite. Everyday meal choice when in a hurry.

We bought lunch for work here. Everyone enjoyed there food. The lomo Salgado was really good. Other had chicken and some even had shrimp. thank you for a great lunch. read more

Juan Pollo - Food was excellent. Something f different. - Mexican Near Me - Covina, California

A chicken lover's paradise! Tender, juicy chicken with flavorful sides and friendly service. A must-visit spot for a delightful meal.

I usually enjoy Juan pollo. The chicken is tasty but sometimes is a little dry and the rice, beans and potato salad are always yummy. I'm giving this location a single star simply because I have gone two times this summer during regular business hours only to find them closed! No sign on the door, no outgoing message when you call, NOTHING. I understand that things like a power outage or running out of food can happen on rare occasion but to not post any kind of explanation or apology to customers is really inconsiderate. I was even willing to give them a third chance and decided to call ahead and only got a ringing phone on the other end, no answer no outgoing message giving updated hours just endless ringing. read more

I was being helped by Maribel at the cash register and she was a very patient and nice worker. Food was excellent and my big party was very pleased with it. Had a big order and it came out very fast. Would definitely come back!!! Thank you Maribel!! read more

The best potatoes salad from a restaurant Like home made .For a very hot day No boil potatoes just buy it .It little expensive but for once in a while. It worth it read more

The chicken is good and the side dishes are just as good. But the establishments are to small to enjoy ur meal.

Very disappointed because this location cancelled my potato salad party tray order 10mins before pick up time.

Ooooh my goodness! Just like I remember it! My go to party catering places was this and Thai Deli! We always served multiple meals at our pool parties because they lasted all day and into the night. This rotisserie chicken never disappointed and still doesn't. Everything they serve tastes fresh and greatly loved by even the pickiest eater! The chicken, rice, beans, and potato salad are delicious! Bonus--you can join a text program they have and they'll send you discounts. Well???? Why aren't you ordering yet?! You won't regret it! read more

I'm over it. Even after a few bad experience where the bowls tasted really bad and another experience where I waited an hour for a family meal I still came back. There's a lot of chicken places to go to and I still came back here but this was it. I came and ordered three large sides. It was over $20. I then asked for some salsa and they said I would need to pay $1 each one. I'm like why I'm paying for food. Apparently it comes only with the chicken. WTH! Anywhere else I could have gotten it for free regardless of what I purchased. I told here that was stupid what about if someone's vegetarian. She then just walked away. I didn't and don't intend to give them not $1 more. I'll go anywhere else but here. read more

Delicious roasted Chicken !! Friendly service always, love Tuesday special, 2 chickens for $23. Plus tax. read more

This place sucks. No potato salad on Fourth of July. I would have made my own but was under the weather.

Juan Pollo over Pollo Loco any day. The chicken is always flavorful, juicy, and the chicken skin is a guilty pleasure! No need to call ahead - they have whole rotisserie chickens on deck. Just walk in, place your order, and you'll be out in 5 minutes. 10 minutes tops if you go during peak lunch and dinner hours. It helps that the menu is limited to delicious chicken offered whole for family meals, in tacos, burritos. and traditional sides. The restaurant itself is strictly for take out. It's a welcoming place, kind of mom and pop vibe. The seating area has been closed for while (since Covid began) but I'd rather take it home to enjoy. read more

I was first introduced to Juan Pollo at a family get together we had catered and we all loved it. The closest location is about 10 miles from me but worth the trip when I'm craving it. I ordered a Jumbo Pack (3 whole chickens/feeds up to 10) and 1/4 Mini Meal (1 whole chicken/feeds 3-4) from this location for a family dinner close-by on Mother's Day. Most of this side of my family had not had Juan Pollo and everyone also loved it and thought everything delicious - they have the best potato salad! I had called my order in the day prior and it was packaged up when I arrived ensuring I walked out the door with hot, fresh food. The staff were working hard and as a team putting orders together and the cashier was very nice and friendly. The packs/meals are served with salsa, tortillas and sides of your choice. I ordered rice, beans and potato salad, both corn and flour tortillas and both hot and mild sauce. Great food and a great value. There were 9 of us and although the Jumbo Pack feeds up to 10, I ordered a Mini Pack just in case to have extra. We would have been ok with the Jumbo Pack but everyone was happy to have left overs to take home. Great, yummy food at a great price. Definitely a good choice for lunch/dinner or for a gathering/event. I highly recommend. read more

I have always been a fan of Juan Pollo an quite frankly I love their food however I do feel they need to work on their service. I went in for lunch the other day and the gal behind the counter asked for my order... I opened my mouth and before I could say a word, she turned around and yelled in Spanish " there they are! Come out quickly! They are too cute hurry come out!" They person in the kitchen came out confused saw me and looked embarrassed and went back into the kitchen. They lady finally took my order but forgot my drink. So when she brought my food out I stated you forgot my drink and she says " give my your receipt! No you didn't pay for it!" I stated I ordered it but she was too wooed by the guys that went by! Anyway she got snippy and changed me for my drink. Ughhhh I don't even want to go back now and again I love their food. read more

Cleanliness - 3.5-4/5 - Looks clean from far, haven't looked around in the nitty gritty areas up close. Tiles are dated and dirty, so makes it look a little more dirty than it might be. Food - 3/5 - It's good when it's good, but mediocre when the chicken is dry. Rice is good, beans are good, potato salad is good (the 3 sides I get). Wait time - 5/5 - Not bad at all, but I did call in to place my order. They had my order ready within 10 minutes, this was my drive time to this location. Maybe if you order in person, wait time is 5 minute or less. Order Accuracy - 3/5 - Hit or miss. They usually mess up on the tortillas, corn or flour. This is crucial for people with gluten issues. I usually get the Mini Pak here (chicken, tortilla, 3 sides). The chicken is good (perfectly cooked and juicy), but I've had it dry as well; overcooked. Today, was one of those dry days, again. I would say 3 out of 5 times (maybe 1 out of 2) it will be good. Not quite the best odds, but worth a shot. Today, I went in and saw they had these special offer decal posted on the plastic Covid cover that separates the cashier from the customers that I haven't seen before. It said, 'Mini Pak come with 2 soft drinks'. On a white board, they had another special, 'Mon/Thurs, buy a Jumbo Pak, get a free 2 liter soda. I placed my order over the phone, and when I went to pick it up, I asked for the sodas since the decal stated the Mini Pak comes with 2 sodas included. I was told that they will have to charge me for the 2 sodas. I asked why since the decal promo says it comes with it ("included"), and the cashier replied that she would have to charge me differently. Apparently, there is a Mini Pak WITH and WITHOUT 2 SODAS? I never knew this til today (weird) or the cashier didn't know what she was doing. Why is it advertised as "2 drinks included" with the Mini Pak when it's not a special offer at all. Confused to why these 'specials' are posted now and why the "included drinks" would have to be charged additional. read more

July 28, 2015 Didn't know what to eat for dinner, but I knew that I need to eat something; so I asked the boyfriend what is good. He suggested a few spots, but what stood out was this place: Juan Pollo! He says that he believes this place is better than El Pollo Loco. So, gotta go! Once I arrived to the place, I saw the special sign that says: Two chickens for $14.99. I wanted the quarter chicken meal, but since everyone today was getting their Tuesday and Wednesday special (today is Tuesday) I decided to change my mind, last minute [of course] and order their SPECIAL. Total came out to be $16.34. I don't know what I've done to order two whole chickens for my sister and I. It better be amazing! Guess what, I ordered way too much, but it was pretty damn amazing. Healthy (since its chicken) and filling with their tortillas and salsa. No extra unnecessary carbs. read more

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There are many Juan Pollo locations. The chicken is delicious. The potato salad may be my favorite. The price is always right. That being said the ambiance is not a place to take the family as they are usually not in the best locations. Great for catering or a quick lunch one of my go to spots for lunch during the week. read more

Shrinkflation hits my potato salad. Today my side of potato salad was half the size of my side from yesterday. No place is safe : (

Juan pollo never disappoints for me from the ones deep in the inland area Ontario to this one in Covina. There's a consistency to the chicken flavor and sides. The chicken is moist with a crisp skin from the rotisserie style of cooking keeping the chicken evenly cooked. The sides are so good especially the potato salad. Love their hot salsa even though I'm suppose to cut back on spice, I'd sacrifice to eat this. Along with king taco hot sauce. This is more of a spicy pick de Gallo which is fresh and spicy. Love it!!! read more

Juan Pollo - Half chicken meal. - Mexican Near Me - Covina, California

Best chicken flavor ever, service is always fast, &, servings are always enough to feed the fam.

Horrible, horrible, horrible! The chicken is just ok, the employees suck! Attitude, disrespectful, condescending to name a few. There are several other places around, go else where! read more

I was ok... Prices are a little steep for what you get.. maybe they can run some better specials?

Between el pollo loco and Juan pollo, Juan pollo is way better. The chicken is tasty , every bite you can taste the flavor of it. And its not dry like el pollo loco. I love how they have specials on Tuesday and Wednesday 2 whole chicken for only 17.99! You cant go wrong with it! The salsa is good too but its a little salty to taste. I just hope that the cashier lady that works in the afternoon (i think it was Wednesday) should be more friendlier and smile more like the lady that works in the night(on Thursday) but oh well every one has their days! But on top of will come back again read more

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Love the food but the lady at the front needs to be trained in customer service. So rude