best chicken people are so friendly I will be back Best place to get your rotisserie chicken read more

If this place were more efficient, it would be a lot better. The food is just as good as their other locations, but on busy days the operation really struggles. When it's not crowded, everything runs smoothly--for the most part, but sometimes you experience unexpected wait times. I used to order company lunches here for Thanksgiving Eve and Christmas Eve because my staff loves it. But my last two experience were rough--I waited over an hour and fifteen minutes for an order I placed the day before, scheduled for the earliest pickup time (around 10:20-10:30 AM). I arrived on time and didn't leave until nearly 11:50 AM. When things get hectic, their efficiency clearly drops. On another occasion--Thanksgiving Eve 2025--they even declined a large pickup order (attempted to order the day before), saying they couldn't fulfill that many meals. I've picked up large orders twice per year in 2023, 2024, but in 2025, I couldn't anymore. My orders were the same, for about 15-17 meals. I ended up going to another similar restaurant that people know for Thanksgiving 2025, and for Christmas 2025, they forced to get the party platters instead of individual meals. I assume they limited large orders because of efficiency concerns and to avoid things getting too hectic. I'm not entirely sure, but I'll try again later this year to see if I can place a large holiday order for my staff. read more

Ordered lunch for the team. I ordered extra salsa and flour and corn tortillas. I asked the girl if my order was complete she said yes 2x . When I returned back to work- there were no tortillas and only 2 small individual salsas. I was embarrassed with my team, I let them know I was buying lunch for them and it was incomplete. This location is approximately 15 away from job site. When I called I was offered for me to return to pick up which is not realistic since we only get 30 minute lunch. One of the chickens was dry and over cooked. Please take your time and make sure all orders are complete. Make sure the food you are selling is cooked correctly and your best quality. Don't inconvenience your paying customers . read more

Fun Facts About Founder: In January, 1984, Albert Okura opened the first Juan Pollo in Ontario, California. His brother-in-law, Armando Parra, helped to develop the initial rotisserie chicken recipe deriving back from his roots in Chihuahua, Mexico. Juan Pollo Mission Statement: We believe that the most important interactions happen across the dinner table with the people we cherish most. Our dedication revolves around three main aspects of life: 1) Food not only nourishes our bodies, it reminds us of who we are, and where we come from. Nothing brings us closer than sharing great food. 2) Family is the most important aspect of life. The meals we provide and share with our families should bring us happiness and joy. 3) Fiestas allow us to share the joys of life with the people we care for most. This is what makes life worth living. =========================== Juan Pollo Promo: Currently, they have a 2 chicken deal for $23.99 that includes tortillas and salsa. The last day for the deal is 10/31/2025. Credit Cards: Credit cards are accepted, but there is a surcharge. Restrooms: No restroom available at the shop. Visitation Rights: Been to this location once, but I've patronized the east la location in the past. Location/Parking: Located on the SE corner of Olympic and Garfield. Parking can be found in the shared lot or either on Olympic or Garfield. Ambiance/Decor: Small shop with some modern furnishings. Service: Service was very good. The staffer behind the register was patient and attentive. My food didn't take long to be ready. Food Of Choice: I got the 2 chicken deal that came with tortillas and salsa. Chicken was quite delicious. It was tender, juicy, and quite flavorful. Literally, fell off the bone. :) Juan Pollo For Thought: Would definitely come back for the chicken and try their potato salad. read more

Juan Pollo - interior - Mexican Near Me - Los Angeles, California

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Best tasting chicken in town. The moistness and texture and the flavor can't be beat. Sorry Elpollo Loco...Not Sorry. read more

Juan Pollo - Only the best chicken. - Mexican Near Me - Los Angeles, California

i like the food, i always have came to juan pollo and the chicken has a different taste and quality compared to other places with shredded meat, and the only one id eat at with shredded meat read more

I call them to make a phone order is was nice the way the answer very nice service thank you Olga and Erica

Great tender juicy great service fast service. Polite. Friendly workers. Fresh food and excellent pies.

We ordered a 2 chicken family meal with 3 large sides. The sides were all great and the tortillas were hot and fresh! The chicken was super flavorful, but I had to take a star off for the cost. For $50 the chickens were super skimp! Like each half the size of a Costco rotisserie chicken. Our group of 5 finished the chicken fast but we had a bunch of leftover sides. Bigger chickens please! read more

Sitting in the lobby today eating my burrito and all I want to do is leave. One of the male workers in the back, maybe the cook is yelling and calling another of his co-workers names. This has escalated into a screaming match where one of the co-workers was screaming back at the guy and finally, slammed some boxes, stormed out of the back, slamming the door and knocking the nest thermostat off the wall to the ground. One of the female workers is trying to calm the guy in the back down, but he is yelling and slamming things in the back. The 2 female workers look shaken and scared. Customers left the store, and I left my burrito behind because it was getting out of hand. So many pots and pans or trays being slammed around and I saw a worker grab the phone and make a call to the police, I hope. read more

The chicken is very delicious and flavorful, with the perfect blend of seasonings in every bite. It's juicy, satisfying, and perfect for a quick and easy meal any day of the week read more

Please check your orders from here!!! No the first time that they forget the tortillas, a side or just plain get the order wrong. Food has always been good but, get the orders right and give me what I paid for. read more

Chicken is good but the sides have down graded so much not in size but in taste The potato salad is awful and always smells sour now Last time I got I thought maybe it was just a bad batch I haven't gone in awhile and went back today and it had the same sour taste and smell like last time so they obviously changed something in it Rice is always dry now as well read more

We got chicken today. I noticed that they do run out of chickens. They're saying when I ordered there's only like six chickens left. I don't know why this place always runs out of chicken. read more

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Great food this location tends to get busy . Plenty of parking . Used to have amazing flan

I have nothing but gratitude for the management and Selena, worker there, for donating chicken to my mom's funeral. My honest review.... usually when you order bulk chicken sometimes the chicken is dry, overcooked or undercook but in this case the chicken was right on spot and to my surprise the chicken was very juicy, tasteful and well cooked all around. Thank you and God reward you for this donation. the Picazo family appreciates your gesture read more

This place is delicious however, every time I walk in to order either a lunch meal or a family meal, they never have chicken available. This has happened to me at least 3-4 times now. It's always a miss. I understand if there are big catering orders that sell things out, but how do you not have chicken available for small walk-in meals? Family meals aren't always planned ahead -- sometimes you just need to grab something quickly. There should be enough prepared for regular customers. It's frustrating to keep coming back and leaving empty-handed. Makes you wonder how this place is being run. read more

Like always my craving was met Not just by the amazing food the chicken potato salad beans warm tortillas but the excellent customer service you can't beat this place I come here at least once twice a week hope to see you next time take the survey and receive a dessert!!! read more

The chicken was good. The rice was just steam rice with. Tiny bit if seasoning. The beans were bit insipid. The flower tortillas stuck to each other and were a bit difficult to separate, they were thick and doughy. I don't think we'll be back. Service was ok. Ambiance is quiet, no music or tv on. read more

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The food is so delicious always fresh salsa is amazing. Potato salad is always nice and cold and fresh.

Good flavor chicken good service highly recommended for a family dinner and good for a last-minute dinner pick up

the. best. rotisserie. chicken. ever. period. CONSISTENTLY OVER YEARS their potato salad is really good as well. read more

Good food always, shout out to Olga siempre me da su buena servicio 10/10 el pollo siempre es fresh y caliente me gusta todo aquí.

Hands down THEE BEST Juan Pollo location, the food never disappoints. Legit the softest chicken I've ever had. Sides are always amazing, everything tastes very fresh. Never have any issues with the quality of the food, which is why I love this location as they're incredibly consistent! Service is always great too, never had an issue with any of the workers, I've always been treated with good service. I've placed catering with them as well and the owner has always been very kind and accommodating! Ambiance is also really nice and well-kept, I appreciate places that take the time to make the space nice. Overall, 10/10, I always recommend anyone in the area to go here! read more

Juan Pollo - Chicken Juan's Big Bowl - Mexican Near Me - Los Angeles, California

Chicken is good, the corn tortillas for their chicken soft tacos are store bought and always fall apart instantly. Two different times the staff at the register have been rude while I was ordering. I'd eat here again, but never go out of my way to comeback. read more

I don't care if ratatouille is cooking my shit that shit is FIRE. Great place and amazing service. 10/10 they put their whole pussy and heart into it read more

Today (05/14/2025) I ordered 2 chicken and 1 order large size of "potato salad" that SPOILED seriously. Attention Management please check the food that you guys sell before you sell it to the public. It's not acceptable! And also one of the chicken is not new taste old plus the salsa is like mashed tomatoes taste different than before. read more

Juan Pollo - Spoiled Mashed potatoes smells bad and "salsa" looks like spaghetti sauce. - Mexican Near Me - Los Angeles, California

Very very poor customer service young little Mexican guy takes my order doesn't greet or anything just goes up to the register and stands their waiting for me to say something I said Hi How Are You? He just looks at me and don't even say anything! But he wants to be playing and laughing with co workers while taking my order Lmao I hate bad customer service especially if your job is just to greet and take an order!! That's why people don't be tipping yall...Do better kid read more

Juan Pollo - Didn't even ask if it was for here or not - Mexican Near Me - Los Angeles, California

Delicious Chicken and Potato Salad. The best you can buy at a reasonable price. Order ahead of time. They run out of every weekend. Family favorite. Good job Juan ! read more

I was realy hoping i was going to like this place. The assiciates are very u professional and lack customer service skills. Definitely need to train their associates on how to greet and smile at the customer. The chicken was way to salty to eat. The side orders are small. The only rhing that is generous are the tortillas. The ambiance is unprofessional . Associates shouldnt be talking about personal things infront of the guest . Specially the male cashier taking my order. I definitely dont recomend this place. Its not inviting and the food is not good . read more

Best chicken in town, online ordering is so easy and fast, will continue to eat here, service is amazing , good place and ambiance.

I got big Juan burrito first time trying it, I been here before. It was a great tasting burrito * whoever is making the burritos should always make sure there is no bones in the chicken. I literally found (2) I could of choked read more

DO NOT postmate or uber eats they are scammers. They took in my order then when the driver showed up they told him to message me to cancel my order because they ran out of chicken? Well cancel my order ? Instead they had 5 drivers told them to contact me to cancel would contact postmates and they would say nope you're going to get charged restaurant needs to cancel. This went on for 2 hours while I was trying to send my kids food because I was working late ‍ never again !!! do better you scammers. read more

Pollo bowl chopped chicken included bone and gristle not a good surprise, rice was a little under/over cooked had some hard pieces.

good food for a little family like a family for 10 got rotisserie green salad rice is great very

Wow! I've been very skeptical about trying this place. The reviews look good. So do the photos. Doesn't seem like much. But I gave it a try. They have plenty of locations I see while on my routes. And today I went for it. I placed my order over the phone. Picked it up and it was ready and fresh. Let me also add that their customer service is A1. I really like when I'm treated well at places I visit. So shout out to the young ladies working this Tuesday 11/15/22 around lunch time. I don't combine carbs so I got the half chicken meal with potato salad and green salad. Mild salsa and flour tortillas. (I ate one just to try them). Really good. Now, I'd say this was like El Pollo Loco. But that would be disrespectful to Juan Pollo lol this place knows how to cook a bird! Well seasoned, soft, great portions and priced just right. $13 for a whole meal! (I saved some chicken for later). Their restaurant is clean and they also offer sweets/pastries. I'm definitely coming back if I'm in the area or no matter where I go. There's probably one near. I highly recommend this Juan Pollo. Thank you for making my lunch stop a good one. Keep up the good work. See you soon! read more

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Bien amigables y rapidos atencion al cliente la bien atentos comida esta deliciosa. Todo esta fresco y delicioso la enssalada de papa es la mejor. read more

Vanessa and Salena had great customer service. The chicken was absolutely delicious. I will be going back again.

Very good food and best customers service !!! the lady cashier is very helpful and accommodating. I love her treating the customers with respect.... read more

"Order Christian A" for Father's Day At 150 pm The homeboy at the register was chill and cool af. He noticed that my order wasn't ready when it wasn't supposed to be not his fault but he has true customer service. The nice young lady I believe with red hair(kinda) she was sweet and kind and attentive to the customers. I was talking to some customers and yeah they've been waiting a while , but don't lie to me when my food is ready when is not lol not hard to say But!!! The other Latina who's marble skin tone she had a fucking attitude compare to the rest of the crew.. her actions spoke words .. is like if she's has to work there . She'll give the food and not care to make sure if the customer had everything they ordered , compared to her co worker who I mentioned read more