I ordered two identical dressers - chests online. They offered a discount and everything went…read moresmoothly and also to picking up the dressers at the San Mateo location. The pick went smoothly and I received good help getting them loaded. But these were knock down pieces and they needed to be assembled. I had a lot of problems, and did not succeed, in getting them aligned properly and looking correctly. Yes, they work, but the assembly came up a little short.

Meiling is by far the most amazing part of my home furnishing experience. She went above and beyond…read moreto make sure we got everything we needed. Whatever she gets paid there, she deserves triple!

I have nothing but good things to say about the service I received in this store as well as the…read moredelivery. I worked with Mackenzie, which is one of their designers. She was very knowledgeable about product and design. She made the ordering process very easy. She also emailed me updates on my order. Once it was ready to deliver, I received text messages from the delivery team to schedule a delivery appointment. Very simple and easy process. The delivery was made within the time frame that was offered to me. The delivery team Eddie, Jonathan and Heber were very professional and handled the furniture with care. I will definitely consider this store again for my furniture needs.

I've had nothing but good experiences w/this store & Mackenzie is the sales assoc. I've been…read moreworking with. She is nothing short of personal, professional & has been very accommodating in helping me return a coffee table which I purchased that looked like a sarcophagus in my LR! It was a beautiful table, however I overlooked some of the measurements & didn't realize it was way too oversized for my room. I was able to exchange it for a bleached teakwood end table which now looks stunning in my room! I now shop for the remainder of the items online & forward pics to Mackenzie via text & together we agree/disagree on the items we think would be most suitable for my needs. She has a good eye for design. I am very happy with the customer service I've rec'd from this store & will continue to shop here!

Great store, very friendly owner who helped me pick some items. Very valued curation and design…read moreadvice. I ended up buying some beautiful handcrafted items.

Wow, my in person experience with Greg the owner was far less than ideal. He might have been having…read morea bad day but still no excuse for treating customers with such rude behavior. On top of all that he has a terrible case of potty mouth. No thanks, I'll take my business elsewhere

My husband and I purchased furniture from Ana Furniture a couple of weeks ago, and I felt compelled…read moreto share what an exceptional experience we had--largely thanks to Winnie Huang. I want to start by saying that I almost never write reviews. Like many people, I usually only take the time if something goes wrong--but this experience was so overwhelmingly positive that I genuinely felt Winnie deserved recognition. I wanted others to know just how incredible she is. From the very beginning, Winnie provided truly outstanding customer service. We ran into an unexpected issue with our scheduled delivery on 4/4 when we discovered--at the last minute--that our street was going to be closed for an event. Despite the late notice, Winnie was incredibly understanding and immediately helped us reschedule for the following Tuesday without any hassle. When the furniture arrived, we realized the couch delivered was not the color we had selected. I contacted Winnie, and she responded right away with professionalism and care. She confirmed the mistake and promptly arranged for the delivery team to return the sofa and organize a replacement in the correct color within just a few days. Then, after giving it some thought overnight, we realized the sofa we originally chose was actually too large for our space. Once again, Winnie went above and beyond. She patiently listened to our concerns, sent us photos of alternative options, and encouraged us to visit the showroom to try them in person before making a decision. That extra step made all the difference--we ended up finding a sofa we loved even more, and it fit our condo perfectly. Throughout the entire process, Winnie was gracious, responsive, and genuinely committed to making sure we were happy. Her level of care, patience, and attention to detail is truly rare these days. She didn't just help us purchase furniture--she made sure we found the *right* furniture for our home, and she stood by us every step of the way. This is, without a doubt, one of the best customer service experiences we've ever had. Winnie turned what could have been a stressful situation into something seamless and even enjoyable. If you're looking for furniture and want a truly exceptional, stress-free experience, I cannot recommend Ana Furniture enough--especially Winnie Huang. She is an absolute gem, and you will be in the best hands possible.

The value of the furniture is absolutely worth it -- and we were lucky to catch the no-tax sale…read morethey were having! Thank you Richard for all the help! He was amazing with the service and took the time to explain all the furniture pieces we had questions about. He was super patient, knowledgeable, and made the whole process easy and stress-free. We even decided to add on the delivery service, and Richard made sure we got clear delivery dates and updates on when our dining table would arrive. The furniture was so comfortable that my friend actually fell asleep on it while we were testing it out! The store had a great selection, and Richard really went above and beyond to make sure we found something that fit our space and style. Overall, such a great experience from start to finish -- highly recommend asking for Richard if you visit!

I wish we would have checked the reviews before buying from here…read more I went with my sister in law to buy all new furniture for her new apartment. She bought several pieces, thousands worth, including a $750 matress. What the salesperson FAILED to tell us was that the floor model was SIGNIFICANTLY softer that the new one she would recieve because hundreds, if not thousands of people have broken it down. The matress was delivered and immediately we realized that it was hard, like rock hard. Like sleeping on a cement slab. She called and got their standard auto reply of "you just need to break it in" and their "sorry, youre outta luck - too bad for you" attitude. The time it would take to break this matress in to even half of what the floor model felt like would take years. Its completely unrealistic, shes just 1 person! Whats worse is she isnt able to get comfortable and is having lingering effects from loss of sleep and physical pain. She had to buy an expensive mattess topper which slightly helps but still.... NOT THE POINT and not 100% remedied. We tried emailing Living Spaces customer help, customer service and even a corporate email we found and they all bounced back. Its clear they have no intention of helping us. Fortunately there are consumer laws but its a shame we have to even go in that direction. It would have been nice and more importantly it would have been fair for them to not only advise of the difference in feel but remedy the situation by allowing for a courtesy exchange. Jeez, even the ability to correspond would be nice instead of having to resort to alternative recourses. Literally any other mattress chain allowes for at least a 30 day exchange. Living Spaces, you have earned your 2 star reviews.

I was on the lookout for a recliner zero gravity couch and liked the styles that I saw online. I…read moreusually find the sales folks here too pushy but not this time. I left pretty happy with my purchase. Only complaint is that it is going to be a long wait to actually get it since they are back ordered.

Furniture shopping can be exhausting. This place makes it... shockingly easy…read more House of Values carries a ton of high-quality furniture lines, especially if you're looking for something custom or well-made without the luxury-showroom attitude or markup. But the real MVP here is Nancy. She is next-level helpful--ultra patient, incredibly knowledgeable, and clearly knows every line, option, fabric, configuration, and "what if" scenario inside the store. I came in looking for a custom couch with only a vague idea of what I wanted, and Nancy calmly walked me through multiple directions, styles, and price points without ever pushing or rushing. No pressure. No upsell. Just genuinely good guidance. And the prices? Honestly hard to beat. Especially for custom furniture, the value here puts a lot of big-name stores to shame. Bottom line: huge selection of quality furniture, excellent pricing, and customer service that actually feels personal. Ask for Nancy, take your time, and thank yourself later. Five-star, bookmark-it, tell-your-friends kind of place.

Attentive and knowledgeable service, a large selection of manufacturers, and reasonable prices.read more

Great service they came out in a few days and fixed my chair at a reasonable price. Works great!read more

We had heard of Giorgi Brothers for years & when we decided to upgrade our furniture, we walked…read moreinto the store in So. SF. WOW. From start to finish, Giorgi Bros was one of the best retail experiences we've ever had. We were greeted warmly, asked if we wanted to look around or was there something they could show us. GREAT question. We told the saleswoman what we were looking for & she walked us all the way to the back of the showroom & showed us exactly what we had pictured & hoped for. I don't think that's ever happened to us before. Sales process was easy, they asked for 50% down & let us know about when the furniture would be ready for delivery. Here's where it gets even better. About 3 weeks after our visit to Giorgi Brothers, we stopped into a furniture store in San Bruno to look at tables. We saw the same sofa we had just purchased at Giorgi, but it was almost $300 less & they offered free shipping. Now what? Too late to cancel, but quite a price disparity. I got a written price quote from store #2, submitted it with a gently worded email to Giorgi Brothers, asking if they might consider matching the price and they said YES. I was floored. I want to give big props to everyone at Giorgi Brothers for their above & beyond excellent service and standing by their policy of price-matching. They now have us as customers for life & we are spreading the word to everyone we know who's in the market for beautiful furniture & quality customer service

Laurel Crown Furniture is a serious provider, despite modest advertising. My wife and I have been…read morebuying mahogany furniture from them for several years, but are writing about them only now, after time-proven reliability. The most important feature of Laurel Crown's furniture products is the quality of the material - solid Indonesian mahogany, as observable from the depth of the grain seen in full light. Unlike this, the mahogany veneered furniture has no depth of grain. Laurel Crown does not use veneer technology; they cut and carve into solid mahogany. Most recently we ordered a large custom bookcase that was required to be strong enough to support a Britannica set, with a shelf for a 48" LCD TV set above it and shelves for all kinds of audio/video equipment and media from LP to video disks below, all blended in harmony with the book on the shelves around. We could not find such a piece on the market in one year of research. Here is how we interacted with the provider, which we recommend to all people interested in having a quality custom bookcase or other custom piece in their homes: 1. We designed the bookshelf using the free Google Sketchup software for 3-D graphical rendering. Following the initial design, we improved it, based on the constructive criticism and suggestions for practical implementation from Mr. Peter Lok, the owner of the business. 2. When we got to a basic agreement on the specification [a 3.50 m (W) x 2.50 m (H) x 0.45 m (D) 3-piece assembly] and price, Mr. Lok himself created the professional drawings with dimensions of all components and details, for execution. Moreover, decorative features proposed by us (rosettes, window patterns, etc.), from our own inspiration of from company's catalog were all specified for execution. 3. The execution took place in Indonesia and the product was brought first in the store, for acceptance, and then delivered and installed in our house. In this process, we even asked several additional pieces, not included into the original specification, which were executed offshore and delivered with the first ship transportation. The installed and loaded bookshelf looks beyond expectations, with dimensions of the final product within 1 mm from the documented specification.

I ordered a piece from Laurel Crown Furniture and had a very disappointing experience. After weeks…read moreof slow responses, I finally received an invoice that was missing measurements I had specifically requested and had already been agreed to. I also asked multiple times over several emails about the stain color for my order and never received an answer to that question. When I followed up asking for the missing information, the representative told me they "could not accommodate" my measurements -- despite previously agreeing to them -- and suggested I find another company instead of resolving it. When I called to speak with a manager, I was told he wasn't available and asked for a way to reach him directly. Instead, I was disconnected without any further information. I never even got to the point of placing payment, and I'm glad I didn't given how this was handled. I'd think carefully before ordering a custom piece from this company.