literally took them 10 mins to ring me up, then another 10 mins to make just 2 drinks! worse place ever

The customer service was AWFUL! I called to put in an order before arriving to pick it up and they were literally forwarding our calls. My family and I went to go get juices and as soon as we walked in it smelled like bleach. I'm sorry, " It's not bleach it's floor cleaner so can you close the door" is what the guy working in the front said to us. Fast forward to 2 minutes before... we walked in and smelled the floor cleaner but did not make a comment, nor a face we simply just opened the door so the place can air out and the smell can go away faster. We didn't even get the chance to order because of the poor customer service we received before getting to speak. Mind you there was a mother with her baby who was smelling all the chemicals as well but the employee did not care. This happened 2hrs before closing so I don't understand why they were cleaning up already. As we were walking out a dad and his daughter walked in and made a comment about the smell as well. We walked out and went else where because of this. read more

Not professinal been In line for 20 mins with one person in the store. the 2 workers are rude and look very unhappy. Bad customer service lack of communication and plain life...... horrible read more

This place is so dirty! They need a cleaning crew to come in. How do they have an A rating? The customer service was good and so was this the drink , however I'm scared to see what the back of this place looks like! read more

The smoothie was pretty good but the employee is what ruined my experience. His name is Alex and he was extremely rude. He was sarcastic and gave terrible customer service. read more

My drink was fine but when we came in both employees were sitting at the bar watching the Simpsons. The young one that took our order, Jonathan, was incredibly rude, didn't even say hello, just lounged at the register and all but glared at us while we ordered. I felt like I had interrupted his television watching. read more

I have only been to this location twice. The first time I went I asked for no bananas in my smoothie because I am allergic and when I took a drink there was evidently banana in the smoothie. The second time I went, I walked in and it was hot and humid in there. The place looks like no one is keeping up with it or cleaning it. The customer service wasn't great either. As I was taking my first couple sips of my smoothie I noticed a hair in it. This place is just horrible and will no longer be receiving my service nor my families. I do not recommend this location. read more

Worse service ever. Attitudes all around and they definitely don't want to be there. I ordered a small strawberry. A couple seconds later the guy placed it on the counter and yelled that our order was ready. When my boyfriend looked he noticed it was not fresh. Then he asked the employee and he said that the customer before forgot it. My boyfriend told him no and said to make us a new one. The employees face was not good. Then we saw 2 customers after get drinks before us. The same employee took forever to make our drinks. And when I complained to the girl, she looked so dense like I was speaking in another language. After the drink was finally done he slammed it and said it was done. No apology, no eye contact. I don't know if there was a manager on duty because they all looked lost. I hope they read this and other reviews and do something about it. Or else they will loose customers. read more

I visit juice it up stores often to get a large "the zone" protein shake, last 3 visits at this location my drink tasted terribly watered down and for $8 that's very disappointing. This is the only juice it up location I've had this problem at. 3 strikes you're out unless the owner wants to contact me and make it right I won't be coming back to this location, I'll just make the drive and go to Robeks in rancho cucamonga and buy their 800 lb gorilla protein shake. I recommend retraining your employees on how to properly make this drink. read more

The drink may have tasted great but the service was terrible & it seemed quite dirty inside... The young guy working as the cashier casually hung himself over the register as he took my order, never making eye contact. I wasn't impressed and am very disappointed that this is the only juice place in my area. read more

HORRIBLE SERVICE! The employees lack basic customer service skills! I went up to the register and wanted to purchase the coupon booklet ($10) so they called out an Asian woman who I'm guessing is either the owner or manager and she was eager to help me with my purchase, but when I ordered my medium raw juice and pulled out one of my coupons which stated (upgrade to a larger size for free) she began to say she didn't understand what the coupon meant, then one of the employees explained that I would pay for a small size but get a medium sized juice she sighed and groaned and rolled her eyes! DONT SELL COUPONS IF YOURE GOING TO GIVE ME ATTITUDE FOR USING THEM! read more

They need to pay attention to what they are serving. Twice now my Shooting Star tasted totally different and my Watermelon Madness taste like it really did have water in it. This place cost too much for a drink, for it not to be made properly read more

I like this place because It's close to home but regularly they make mistakes on my order. It's usually the older Asian lady. I think she is the owner but has a hard time with hearing you or understanding you. Wish the music wasn't so loud, maybe they can hear my order read more

I love cold smoothies during the Summer. This place is my Go To when I need something cold without feeling guilty afterwards. Everyone here is nice and my drinks come out quick. There are dozens of options, so I never get tired of returning. I also really love the protein smoothies! read more

Pros and cons to this location! Pro-fast at making drinks. Cons-TERRIBLE customer service. PLEASE have staff members who want to work at your establishment! It makes the whole place better! read more

The owner needs a new trained staff. Kids that work here have poor customer service. The male kid who helped us didn't smile,didn't say hi. That's the problem with kids these days. They have NO social skills cause they play on their phones all day. If you're in this business you need to be more personable. I see this way too often. Why hire someone who looks annoyed to be at their job when you're the first person they see. The female there was the same. Re-train them to have a personality. It's bad for business. read more

Cristina was the girl that made my juice, she was really nice and cute :). She made me the most delicious Mango Mania!! Really clean place and nice people ! read more

They got my order wrong so she let me keep the wrong order. That's customer service.

Easy to find, fast and friendly service, fresh food used. 4 stars only because of parking, area and appearance.

I love coming here. It's a place where I can get healthy smoothies and I add the fat burner in my smoothie. The only reason I did not give this a 5 out of 5 is that they changed the menu and I don't see my favorite drink which is "Vanilla Chai Tea". I don't see it no more in the menu. There new menu design is awesome but taking out some parts of the menu was not called for, people might a had there favorites in one of those menus that you took off. If you put those menu back with that new design that will be amazing and I will give you 5 stars. Overall, this place is amazing. I recommend it to everyone. Thank you co-founder for making this juice restaurant. read more

The two young workers Tamia and Serena are excellent workers, very sweet girls who never have a problem with my complicated orders. They always give me great service when making sure I'm satisfied with my bowls. Love jean such a great lady too. Overall always a great time with this juice it up! read more

Gets really busy, calling ahead is always better

Very unhappy with the customer service. Went in one night and the two girls working were very rude. Never coming back, just going to stick to the JIU! store in Chino. Management needs to get friendly staff or work on the employees that they have. You can fake a smile for a few hours, at least for a few minutes while working on register. read more

Horrible customer service! Came here at 8 last night and the 2 girls working there looked like they hated being there. Their attitudes were indifferent bordering on rude, the lobby looked like it had just been hosed down and left that way with puddles everywhere and my pant cuffs were soaking wet when I left. I don't expect employees to be bubbly and happy all the time, but if you're going to work in the customer service industry please try to be helpful and have a decent attitude! These girls have made me not want to come back here ever again. The juice was good, hence the 2 stars. read more

The smoothies are really sweet-tasting. The quality of the fruits and vegetables seems to be really high quality.

The drink and pretzel were delicious, the customer service was horrible. Desiree helped us. When my husband and I walked in, there were two girls behind the counter making drinks. There was only one other customer in there waiting for his drinks. No smile from either of them, not even a hello! The girl didnt even acknowledge us until she finished making his order. When she was done she said "Are you guys ready?". No smile, didnt ask how we were doing today or if we had questions, just straight up "Are you guys ready?". I was thinking, "Yes we're ready! We've been standing here for 8min with not even a glance from you." We ordered and waited. At least it tasted good. I watched how the next 4 people walked in and she did the exact same thing to each of them. Who hires people like this?! If you dont like people dont work in a customer service job. You represent Juice It Up, a company who probably pays you crap, but they still pay you to do your job with the expectation of excellent customer service. She couldnt even provide mediocre service. read more

Went in and first thing we did was say "hello" to the girl working, she didn't respond so this was our first impression of our visit. Place is dirty, trash all over the floors, counters needed to be wiped as well. I made mistake of ordering something with dairy & I'm lactose intolerant so we asked to exchange it but the "friendly girl" refused & said we had to buy another drink. I wasn't surprised by her lack of customer service from the beginning. Needless to stay we will not be returning, had it been any other place they would've exchanged it especially after paying for 5 drinks. The employee (with huge black wheels in her ears) has extremely poor customer service, don't expect a hello or have a nice day. Worst Juice it Up experience ever! read more

After going here last night and getting the "Sour Skittle" I asked myself, why in the heck don't I come here more frequently?! I even dreamt about their juices and smoothies. Seriously. Although I have to admit, I am pregnant. But this is definitely my new favorite. Customer service is also awesome. read more