Ordered a cake from this location and the young lady was so lovely. She was helpful and honest. I showed her a picture and she said she would try her best. It was the cutest cake! It was also ready on time. Will definitely be ordering more cakes from here. read more

Baskin-Robbins - Flork cake. - Ice Cream & Frozen Yogurt Near Me - Ontario, California

Baskin Robbin's is definitely my go to evening snack. The portions served are just right for me. Service is great each time I stop in. The staff are extremely friendly and anyways willing to give me a sample of a new flavor. Restrooms are clean. No complaints when I visit. read more

Baskin-Robbins - Dinosaur Ice Cream scoop for my grandson! - Ice Cream & Frozen Yogurt Near Me - Ontario, California

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What a f&@cking joke!! How the hell do you charge $8.99 for a two scoop sundae and serve the scoops as kid scoops and think this is perfectly acceptable!?? Literally the size of the scoops didn't even fill half of the small cup. If you can't provide even a close resemblance of what your damn website shows to be the actual item you are purchasing, then you're just completely ripping off the customer. read more

Baskin-Robbins - How a 2 scoop sundae appears on their website - Ice Cream & Frozen Yogurt Near Me - Ontario, California

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Came here a while back and got my favorite Original Cappuccino Blast and it was delicious!!!!!!! The staff, Aliyah, was super AMAZING and answered all my questions!! She made the drink just taste extra tasty :) read more

I've said it before and I'll say it again...I love ice cream! Baskin Robbins is always a safe bet since it's a national chain and I personally think they have the best cookies and cream you can get. First time at this location as I was in the area and in the mood for some cold ice cream on a hot SoCal day. Couple of employees on site, no other customers (it was 3:30 on a Wednesday afternoon). Location is really the only real negative. Area was kinda run down and old. The store itself was clean and the staff was friendly and fast. Ice cream was delicious as expected. read more

One of favorite icecream store to go to love this place a lot nice people pretty good place to chill

I went into Baskin Robbins to order a scoop of ice cream. As I'm looking at the ice cream I see a roach crawling on the glass of the ice cream. The lady working grabbed a napkin and picked it up and walked back over to me and asked me if I would like to still order something I told her no it's ok and I walked out. read more

Baskin-Robbins - Roach - Ice Cream & Frozen Yogurt Near Me - Ontario, California

Always helpful and welcoming! I accidentally ordered the wrong item for my daughter and they fixed it with no charge. We were looking for a cake for the holidays and they were very helpful and knew prices, size and availability. read more

I ordered a cake online and was advised by the owner Sam that their printer broke. And he left messages and text messages to let me know what happened. He went above and beyond to still make the cake and even bought decorations to put on the cake for me! Since the original order couldn't be made. It came out way better than what I ordered and expected! He kept the communication open and updates on point. The finished product came out really nice!!! I cannot thank Sam enough for an outstanding customer service!!! I would highly recommend this location. Great job!!! To Sam and your crew, hands up on a job well done!!! Very happy customer and my hubby will for sure love this cake! Thank you very, very, much again!!! read more

Baskin-Robbins - Raiders Happy Birthday Cake - Ice Cream & Frozen Yogurt Near Me - Ontario, California

I went to the Chino location first (read my review) I arrived@the 2nd location on Grove/Walnut-this location was busy and only one employee! After the employee had finished with a customer, she came over to freezer & offered me assistance without me asking! She was so nice & helpful & I found what I was looking for! So nice to actually have customer service A+ read more

Please look at your cake before you leave I was very disappointed when I got home and had no time to go back it was my daughter graduation day and I order the diploma cake ... read more

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I don't know where to start a few weeks ago I had ordered the Oreo Milk Shake. I had taken a few sips and it didn't taste so good. A few hours later I started throwing up the milk shake. I took the lid off to smell it and it smelled really bad like spoiled milk. So today I decided to take my grandpa for his black wal nut ice cream. Well they didn't have it today so my grandpa has memory lost and grabbed something he couldn't have. So I asked for his money back that he paid in cash. So the girl calls the manger so I can talk to him on the phone he starts yelling at me being highly disrespectful to me for me asking for my grandpa's money back mind you we never left the parking lot so he didn't want to give the money back. Ok fine I left. Tomorrow I will contacting the health department for them to go check the dates on the milk. I would not recommend this location at all due to the manger being disrespectful and rude. This location I don't understand why the manger is completely rude. I had also seen a roach on the wall didn't want to be rude and tell the girls that were working. So I just left. read more

I don't know if it's just this location but I just bought a 2-scoop sundae and they use kids scoops. Complained to the workers and said that's how they're trained! Been going there for years and never got kid scoops on any sundae! Paid $6.54 give or take a few pennies! Told the workers they just lost a customer. If you enjoy getting kid scoops for an adult sundae and giving away money, then keep going there! They should rename Baskin-Robbins to Baskin-Robbings!!! Much more appropriate!! Good day all! read more

"I Scream, You Scream, We All Scream for 31¢ Ice Cream!" Came in today for 31¢ Scoop Night! (Yeee!) Got to Baskin Robbins at a quarter 'til 5 and already there were about 30-40 people in line. Who doesn't want to pay just pennies for a yummy, sweet scoop of delicious BR Ice Cream?? The staff at this location are always friendly and did a pretty darn good job today at keepin' the line moving, I probably waited no more than 20 minutes. All customers, including myself, left blissfully happy w/ their mini scoops of ice-cream. Limit 3 per customer. Too bad I went solo, otherwise I would've had my husband come along and ordered another 3 scoops. Yes, I wanted all 3 scoops for myself OHKAY! We luv the Pistachio Almond, so that's what I ordered, 1 scoop for him, and 2 scoops for me! I licked both cups clean! =D I've visited almost every BR here in the Ontario/Chino/Chino HIlls area, and no matter the service, the consistent fare will keep me coming back, especially when it's just 31¢. (or a buck on Tuesdays!) Did you know that one scoop on any other day is now...$2.49?! For one scoop. ONE. Ridonculous. Be sure to sign up online for their Birthday Club to receive special offers, coupons...and FREE ice-cream! read more

Baskin-Robbins - Pistachio Almond = MyFAV!! - Ice Cream & Frozen Yogurt Near Me - Ontario, California

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This place is garbage... the little girls behind the counter are rude and unprofessional... I know your life sucks cause you scoop ice cream for a living but you chose that profession... read more

The ice cream cakes here are absolutely delicious! I would love to come here again, though I wish it wasn't too pricy for a bowl of ice cream. read more

This place is straight crap. Ordered through doordash and it seems it's a constant problem here where the idiot employees don't know how to read an order off a computer screen and still proceed to get orders wrong. Get your shit together. People in the fast food industry want minimum wage to be raised yet they don't know how to follow simple instructions. Idiots. read more

Very disappointed!!! Always been a regular to Baskin Robbins and I actually had visited this specific location not too long ago. I had only gotten the pre-packed iced creams and bought a few cones. I'm not sure if the girl working at the time was having a rough day but damm she had attitude and obviously hater her job! She literally put the cones on the little rack where they place your icecream and had me grab them without giving me a bag nor any spoons. She didn't even provide me with my receipt. At the time I said to myself don't take it personal she might be having a bad day. Walked out and left home and let it go. Today/Sunday I visited the same location and wow they're employees have no manners and definitely hate their job. Walked in was not even greeted. She literally just asked me "are you ready or not" I said give me a minute please. I had a promotion/deal on my phone though the app for a buy one get one for .99 sundae and I told her I wanted the sundaes. She immediately got defensive and said "it only includes the simple ones" and I replied yes that fine. Keeping in mind I have gotten almost everything on their menu and their original sundaes they usually top it off all the way to the top and it's regular scoops. She literally gave me kids scoops and the sundae Waac not even half way filled. I got two of the 3-scoop sundaes. Seemed more like I got one full 3-scoop sundae. I was very disappointed. Prior to this I asked her if I can have one of the sundaes split into two smaller cups. She got defensive and immediately said no. I said okay that fine can I have an extra cup then. She said no I can't. I literally told her I would pay for it and she ignored me and didn't even acknowledge me after. I asked for cones as well. Same thing as last time happened. She didn't even bother to put it inside a bag. She left them out on the cone holder for me to grab. I asked for extra spoons and gave me a dirty look and she gave it to me almost throwing it at me. Not to even mention that the ice cream shop was empty with just one other customer inside. Wow! I could not believe this worker had no customer service and no manners. Please Baskin Robbins stop hiring people who are not going to treat customers right! Or at least train them right! This is truly unacceptable and not only are we paying high price for your products but customers should be treated with respect and curtesy. I have read previous comments and reviews and they are all similar to how the workers have no customer service manners. Do something about it BR! Never will I step a foot in this store. read more

It was hot so had to get some ice cream. Place was clean during covid and the workers were nice. Didn't have any issues like the other reviews. I took my time deciding and never felt pressure to hurry up. read more

The workers here are so rude! I was trying to decide what i wanted and asked a few questions and they responded rudely for no reason and acted as if they did not want to serve me. The whole interaction felt rushed and unprofessional! read more

While on a Sunday run to Baskin-Robbins, I chose to sit in and have my ice cream in store. While enjoying my Banana Sundae I saw a giant cockroach run across the ceiling. It then flew around and finally landed on the floor. I told the associate behind the counter and they made it seem like it's a usual occurrence. This is totally unacceptable and I will not be returning to this location ever! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Ontario, California

No real complaints. It was a typical visit to the ice cream parlor. I went on a busy day when the products are discounted but was still promptly greeted and served. Again overall is was the experience I expected to have and nothing more. read more

Girls are always very nice. Except for one she hadher boyfriend at work all over her. it hits the spot on a warm day. Only reason I'm giving it a 4 star is they did away with the soft serve ice cream. I can't get my almonds and strawberry parfait anymore. read more

The girls who work here are always really nice except for one who works in the morning. They always have all the flavors, bananas, and toppings. There's also a good selection of ready made cakes to buy without ordering. My favorite flavors are : -winter white chocolate -mint chocolate chip -jamoca almond fudge -cookies and cream -wild and reckless (a little kid flavor :P) Don't forget to go on Tuesdays for discount scoops read more

So for starters this baskin Robbins is in a dark plaza. The service is nonexistent and it's unclear where the line starts... Seeing my confusion the employees did not offer any guidance. Also there was a homeless guy sitting inside. Also when it comes time to order they yell out "I can help the next customer" with no idea which customers came first or last. Stay away from this one at all cost! read more

This store has been my go to Baskin-Robbins ever since I moved in the area when I was a little girl. So many memories created here for me. I've never had an issue at this establishment. Customer service is always superb and everything is kept cleaned and organized. Will be coming in soon for my sweet cravings! read more

I'm a Cappuccino Blast fanatic. I go here ALOT. I just adore the owners they are beyond friendly and they become dear friends of my family. They always have a warm smile . Even thier employees are very friendly and happy to greet you as soon as you come in. I give this 31 flavors a high 10 . read more

LOVE all the employees here, everyone is always so friendly and welcoming! the service is fast and yummy! the cakes are so pretty, best designed cakes! she makes them unique and different than all the other locations. definitely 5 stars read more

AMAZING service! All the girls are very friendly and eager to assist! The place is very clean and offers many different varieties! I would definitely come back! My favorite location!!!! read more

Love the workers here! Always a pleasant experience and always feel well cared for. Never a complaint about picky orders or specific banana choices. read more

Every time I go everyone is so nice and pleasant. It's always clean, and organized. I recently got helped by a girl named Dayzee and she is now my favorite worker! She was patient (we had a huge order with a lot of kids) and was very friendly. Kept a smile on her face the entire time! read more

I buy baskins Robbins everyday. I worked all over inland empire, so I've visited many many baskin robbins. Today i visited baskin Robbins and ordered a oreo cookie cappuccino blast and for many baskin Robbins I have to ask for the oreo crumbs to be added and blended. Eventhough it is part of the receipe. However I got charged food tax for the first time. I questioned it because I've never gotten taxed before and the guy manager tells me the reason he charged me is because I put the straw in the cup, he said it is considered an open canister. I said ok that something I've never heard. He said it is state law that if anyone orders anything from them and they sit inside or put a straw in any drinks before leaving the store he has to charge tax. Now if I buy a cake because I am not gonna eat it there he will not charge me tax. But that I have to tell him ahead of time before charging me, yet he had already charged the tax before he even finished blending the drink. Has anyone have any issue with this? read more

This past weekend we decided to stop by an grab some ice cream 10 mins before closing. Upon arrival the employees looked displeased that we came in. The employee who helped us was Sabrina who appeared to have been sick as she was coughing... She seemed lost as to what the menu options were when she should know the menu well working there. Anyway, what disgusted me was that she placed a spoon inside the ice cream and once we told her it was to go and needed a cap she proceeded to place the wet spoon with ice cream on the dirty counter. She then wiped it off and gave it to us as if her wiping it off with a napkin meant it was fresh brand new. No that's not what you call clean. It's more like she was too lazy to get us a new spoon. Management obviously needs to be aware that it's possible their employees may be giving dirty items to their customers. As a result I will no long use any utensils they give. read more

First off, I would not give this business any stars but I had to in order to warn the public of this unprofesional, rude, and inappropriate establishment. I would not patronize this business even if it was the last ice cream store in the world. The customer service was horrendous. I was yelled at, verbally abused, and hung up on when I wanted to make a simple change to my order two days in advance. They tried to pawn off a two week old cake to me for my son's birthday. The cake I ended up getting I could have decorated better with my feet. The "cake decorator" was especially rude and had no customer service skills. She kept interrupting me every time I tried to speak and I had to threaten to cancel my cake in order to get a word in. She then said there was a service charge fee if I cancelled and then proceeded to hang up on me. I called corporate and they were no help at all and said that they had no control over this business. AVOID THIS ESTABLISHMENT AT ALL COSTS!!!!! read more

Clean with fast service. They offer mini ice cream cakes now!