Respectful and cool people working here. Came in for a new chain for my fixed gear and they applied…read moreit for me for a more than reasonable price. I'm for sure coming here for all my gear and parts.

Really well stocked bike shop! Really good service, on the spot! Really reasonable prices. I'm a…read morecustomer for life!

As an avid mountain biker looking for an affordable entry-level gravel bike for winter training, I…read morelanded on the Poseidon X (Gen 3) after hours of research and video reviews. The initial experience was fantastic. I was impressed by the $5.98 "free" return shipping and exchange offer, which gave me peace of mind regarding sizing and color. The Pros: * Shipping & Packaging: The bike arrived quickly. I specifically appreciated that it was shipped in a box with a TV printed on it...a clever way to ensure couriers handle it with care. * Assembly: Setting it up was a breeze. Poseidon provides excellent guides and video resources that made the process quick and easy. * The Ride: Now that it's built, I genuinely enjoy the bike. It's exactly what I needed for training when the trails are covered in snow. The Cons (Where things took a turn): Two days after the bike arrived, I realized I had accidentally used the wrong credit card for the purchase (entirely my mistake). Given the great service up to that point, I reached out to see if they could simply swap the payment method. I was told this was impossible because the order was fulfilled, with no further explanation or effort to help. To use the correct card, my only option was to utilize that "$5.98 return shipping." This is where the policy feels "sneaky." I discovered there is a 15% restocking fee, plus additional charges if the bike has been removed from the box or ridden. That 15% fee more than covers the cost of shipping and makes the "hassle-free" marketing feel very misleading. Final Verdict: I sent two follow-up emails pleading my case and have since been completely ghosted by their team. It's a huge bummer because the bike itself is solid, but the rigid customer service and the "fine print" on their return policy left a very sour taste in my mouth. Buy it for the bike, but be 100% certain about your purchase before you hit "Order," because "hassle-free" it is not.

Unless you can go there and try it out, no! Returns are just about impossible. Go to a local bike…read moreshop instead.

Leon is the BEST!!!!! Always goes above and beyond to…read moreaddress any issues we have. Thank You Leon

I had an issue with adding the military discount onto my eBike order, I got a hold of Leon here at…read moreHimiway and he was right on it, within just half a day he got back with me and said because I had already purchased the bike there was no way to add it, I explained I had to place the order because I was leaving for a trip, he ended up giving me a coupon for the amount of the discount to use on Himiway's page which was a good deal, I can use it to order a couple accessories. Most companies would have said, sorry but it had to be used at the time of purchase, but Leon went above and beyond and got me all set...I'd surely recommend Himiway for all your eBike needs.

So I went to have some pads done and right off the bat noticed a bit of scratching from uneven…read morepads. It was light and few and far between so didn't pay it to much mind. Got a flat and decided to do it myself. Took pictures of the washer positions and such with the fenders and dropout. Come to notice it's way off. Mind you he was to only person to work on this. Go to the manufacturer webpage and watch their service video. Notice he completely whatever's the washers and fender just slapped them on there. To boot. Releasing a nut revealed shavings. On my model there are two separate size nuts on the back axle. This 420 dullard just jammed them in, completely oblivious. Do not come here. Inept and incompetent. Actually damaged my bike. Few people deserve a review like this.

Vic is an excellent help. Has a lot of knowledge on bikes, he was able to get my bike small changes…read moreto fit the bike to my own needs. It was efficient and not overwhelming on me doing everything he recommended. I got my bike in no time. Highly recommend for people who commute or trains for races!

Wonderful family run business that helped get my Mooncool tricycle back up running. They helped me…read morechange new tires as well as fix the handlebars and seat. Very fair prices and super quick turnaround. I very much appreciate supporting small businesses as this one and highly recommend taking your bicycles or tricycles here for service.

Trustworthy, friendly, and fair pricing. I had them adjust my front and rear derailleurs after…read moreinstalling new shifters myself, because I don't have patience or the skillset to get them properly shifting. They said the middle gear on the front crank was a bit troublesome and to go back if I was having issues. I my bike for a quick test ride at a nearby park and the it wouldn't shift into the high gear (largest crank) on the front. I took it back and they trouble shooted some more and got it back working on all gear. They said the front derailleur spring is probably worn out. Most likely as the bike is from 1992. I will go back to them to install a new front derailleur if needed.

Wonderful staff and expeditious service- I had a flat 6.5…read moremiles from home and they took care of me. I highly recommend and appreciate this business.

Randomly found this spot on Yelp and called them to make an appointment to drop off my bike for a…read more$100 tune up. Website says you can email them but don't bother , they never answer. It's a small store. I dropped off my bike on a Wednesday and got it back on Friday. There were always customers browsing the store. Not surprised because this bike shop is close to downtown Covina. The guy who I talked to on the phone and the guy who fixed up my bike was really nice. They called me if my bike needed something else other than a tune up. They cleaned up my bike and replaced my tape on the handle bars. Will definitely be back again.

Yelp address takes you to an embroidery caps place with a locked gate on the side. I tried calling…read moreat least 20 times no answer. Hate to be the first bad review but driving about 10 miles to check out a shop that was recommended to you is just a big let down. Sorry guys Update- Mike was very professional and reached back out to me. He explained Due to him moving shops he is getting everything set up and does not have everything from the old shop yet. Very professional and great customer service.

Very helpful staff and nice array of Trek Bicycles. Even though they did not have the exact bike I…read morewas looking for, they were so very helpful in trying to accommodate me by letting my try a comparable bike and tell me some features that might be different with the one I was looking for. They were also able to order the bike as well if I needed. I will defiantly come here for service and parts. The pace was not over crowded with too many bikes which I liked. It made them easier to look at. They have a nice selection of shoes, helmets and clothing. There was plenty of street parking out front but bring change! Its metered. Thanks!

Jimmy is very knowledgeable when it comes comes to bicycles and their many components. I've always…read morefelt taken care of the times ive made purchases from here, never felt like I was overcharged for anything. A few other places ive been to recently seemed a bit on the pricier side, but jimmy kept the prices comfortable and the service was always good. Thanks jimmy, I'll be seeing you again soon

Unprofessional behavior from the shop owner himself. Brought a bicycle in for a potential sale,…read morewhen he heard the price, he faked a laugh so hard, his son felt it with embarrassment. I asked, why such a laugh ? ... and he immediately rushed towards me in an aggressive manner, stopping inches from my person, and asked me to leave the premises. He also lacks communication skills, questions/phone calls will not be acknowledged, and you will not be greeted upon entering the store. Is it my looks Jim ? = ) hahaha.