This is my opinion, your mileage may vary. Frankly, I'm bummed. This place was great and I always…read moretrusted their advice. They've been gracious about fixing a problem on the bottom of my car for free, it's a quick fix but they created the problem when they did an oil change a few years ago. The problem now, is they upsell like crazy. I took my car in for an oil change and inspection. Naturally they called my attention to the dirty air filters. Cool, they needed replacement. Then they pointed to the splice on the serpentine belt and said it needed to be replaced because it was showing "bare metal." Looked like the normal splice to me. They wanted to replace it for well over $300--far more than the typical range, nationally. I called another trusted shop that I use and asked if they could take a look. A few minutes later I'm meeting with them and they tell me there was absolutely nothing wrong with the belt. They said if I had needed it, it would have been more like $150. Be careful with these folks, they've apparently gotten desperate and need to gouge their customers for additional services that are not needed. I should have been suspicious when I saw their entire staff sitting around in the bays with nothing to do when I pulled up. They might not be doing very much business. Hope they come back to where they were, they used to be excellent.

I took my truck to get inspected here and there was no wait on a Wednesday at noon. I was able to…read morewait in the air-conditioned waiting room while they ran the state mandated checklist. Inside there's a TV with cold drinks and coffee for your enjoyment. Extremely professional service at this location and Ethan was the tech that did the emissions inspection for me. Overall solid location and easy to get to. I was out in 45 minutes start to finish so this place comes highly recommended. Be sure to check their website to get a coupon off your services.

I brought my car in for an emissions test with no appointment, and they took me in right away…read more Staff was very friendly professional and very efficient. I will be bringing my car back in for a front end alignment. I highly recommend them!

Absolutely terrible. Made an apt and dropped my car off at 10:30am. Called over 10 times through…read morethe day and every time they said they're "just about..." to pull the car in. I came by at 5:00 to pick up and they said they're had just started the job. But the guy said "it will just be a little bit now. Not long". So when I told him I wanted a specific time quote, he said it would be about an hour. What a joke. Everyone who works here was flippant and incompetent. The girl on the phone when my wife called literally scoffed out loud and said "I guess.." when she asked to go get an actually quoted time on the completion. Took my car to another shop this weekend and they pointed out a ton of shotty work too. Save your money.

My husband recently had car trouble near their shop and I would say we were lucky to have done…read morebusiness with them. They were quick to assess and render services to him; the price for the work was fair and the service was genuine. We will return to them with future automotive repair needs.

These guys replaced the engine in my 2002 f150 super crew. Very nice work and caught everything…read morethat was wrong with the old parts in the truck too. They even showed me the old parts to verify. It runs perfect after 6 months. This is a lifted truck so it wasn't easy. Quick work and very fair price! I have used them before with a smaller job with the same results.

I came in with pretty low expectations from prior reviews. I was honestly surprised, they answered…read moreall of my many questions and were able to work me in for an alignment. Andrew ,who does the alignments, was able to work with me about my spare tire that was a different size and was able to really help me out when I needed it.

Made an appointment and still waited nearly 3 hours for a set of tires to be mounted. No…read morecommunication from technicians or updates. Will not be returning.

Full disclosure--this review is not for body work. It is for the young woman who sets up…read moreappointments (on the phone) for estimates. She spoke fast and the conversation felt pushy to me. More important, I felt as if she wasn't listening. Multi-tasking, maybe? This is a paraphrase... "This is Carstar. State Farm sent us your information. When would you like to bring your car in for an estimate?" "I don't know. How long does it take to do an estimate?" "We can't say until the guys take the car apart." "It's just a small scratch on the corner of the rear bumper. I doubt there's any need to disassemble parts for an estimate. Is this the sort of thing that I should wait for? Or do I need to arrange a ride home?" "They'll call you after they've taken the car apart. When do you want to bring in the car?" "I think we have a misunderstanding. I'm not asking how long the REPAIRS will take. I'm wondering how long an ESTIMATE takes. 10 minutes? A day?" "The guys will call you after they've taken apart the car. Then you'll know. So when would you like to make your appointment?" "But I need to know whether I have to arrange for a ride or rent a car during the estimate." "After you leave your car, they'll call you." The conversation included a couple more rallies similar to those above. Ultimately, I didn't raise my voice, but I told the young woman that our conversation had been very unhelpful and that I would be going to a different body shop. She seemed surprised. I took my car to Caliber Collision--11751 US-380 in Crossroads. So far, everything there has worked like a dream. I'll write a full review for them when the process is finished.

I needed my drivers side back door, the gas cover and the piece below the doors, replaced, fixed…read moreand painted. Carstar Little Elm was recommended to me. They did a fabulous job, took care of working with the insurance comp and finished before the date they gave me. I was very pleased with their work and the friendly and professional help from Erica and Valeria. I will definitely recommend this auto repair place. Thank you, J Bunn

ALL RIDERS PLEASE READ AND PASS THIS ALONG…read more I had this shop replace both the front and back tires and tubes on my HD 2024 Heritage Classic. The invoice states the tube was a Drag Speciality and I trusted it was. A few days later I was riding in Comanche County and the tube popped - the bike towed to a reputable shop in Stephenville (boneyard cycles) where the shop owner there discovered the tube was pinched and was NOT a Drag Speciality tube but more than likely an Amazon tube. I brought the tube to 5 Star where the owner Tony threw the tube back at me and said it wasn't his tube. I asked Manny his "service manger" if he backed up Tony and he stated "I wasn't back there when they replaced it". I asked to speak to the mechanic who changed it and was told he was on vacation. Tony refuses to back his parts and labor warranty DO NOT BRING YOU BIKE HERE

THE best place to take your bike hands down! They got to my bike fast, they beat everyone's pricing…read morethat I had previously looked at, they also went step by step with me before they even touched my bike, telling me what was wrong, what needed to be fixed, and what parts it would take with a itemized receipt showing me how much everything cost me and waiting for me to say approved for the work to begin! If you need a shop, call five star cycles and ask for ACE! He is the one who took care of me at every turn and kept me in the loop every step of the way, I never felt like I didn't know what was going on. Remember ask for ACE and he will get you taken care of!

Top-notch service and workmanship! I have been going to Leader for a few years now because they are…read moregreat to work with, they do a great job, and they are reasonable with their pricing. Karl and Stefanie always stand by their work and if something isn't quite right, they will make sure to fix it. I just had a turn signal fixed and a window motor replaced. They found a less-expensive way to fix the turn signal and they gave me a couple options with the window motor. Both were working great when I got the car back. Leader is great with communication as well and scheduling as well! I'll stand behind this business any day of the week! Thank you both for your great work and kind spirits. You are a valuable asset to the community of Anna!

Incredible people. I took my car in because the check engine light was on, and they put it on the…read morelift and showed me what was going on, and a whole host of other things that were the result of a poor repair at another shop. They also coordinated with another shop to get me a warranty on a part. They did many more hours of work than I feel they were compensated for--so I will be back. Honorable, kind, considerate, and ethical people! Do not hesitate!

Lorentz Automotive is the best automotive service I have ever used in my humble opinio…read more I have had cars from 1965 to the present Lorentz Automotive has worked on our vehicles since 2019. They have always given us estimates and services before the service is started. I have never had a vehicle that wasn't repaired or recommended repairs that we decided to or not to replace.. We had one 2013 SUV with about 80,000 miles that to be repaired for any long term use needed about $7,000 to $8,000. We that car traded to an automotive dealer with full knowledge of the work that needs to be done. In my humble opinion they are the best in Denton Count.

FRANK KAISLER is a complete a hole! Lorentz Automotive charged me $175 for a diagnostic. Their…read moreprices are extremely high and customer service is terrible!!