STILL CAN'T BELIEVE IT! The car dealer would not buy back my…read more2014 iQ (Toyota Scion brand) saying it was too old. But CARMAX didn't flinch when providing an online offer so I took it in, expecting they would lowball it, which they did: by 1/3. However, some inconsistencies were reported by the agency, reflecting odometer tampering, battery & tires purchase dates, that were bringing down the price. Jose, at the Independence store gave me a number to call and see if the agency could match the information could explain so it could be updated before COB. Agency said it would take 3 hours, already 2:30, so it would be close. Long story short, the agency came through (I didn't have to spend the night in the store, as I had decided to stay until the items were updated). The final check was just what I was quoted on the CARMAX site. I knew what my car's value was. It was PERFECT and the store could set it out on the lot without touching up anything! EVERYONE, whether selling outright, or trading, should read carefully the details on the printed estimate that can bring a car's price down several thousand dollars. I ended up walking out with a check a few hundred less than the original online offer. Hats off to employees, Jose (shop), and Tiffany & Janelle, (office) who assisted me with my mobility issues and got me out of there fast. Thanks, Indep Valley View.

O stars. Never buy a car here. Unprofessionalism resides…read morehere and lack of integrity. Terrible experience after car salesman took my information, harassed, and stalked me. Human relations did nothing about it.

After a month of owning the car and not being able to drive it due to cars credit selling me a…read morelemon and telling me everything was okay with it mechanically, ended up needing a new timing chain and actuator, don't waste your time and money like me go ANYWHERE else

They sell junk. When they see that you really know what to look for in a used car, they will not…read moregreet you.

Great service good staff friendly and helpful. Goes the xtra mile for customers access to allread more

I will never buy another car anywhere but here so long as they remain in business! We bought a…read morebrand new Subaru with all the safety features about a year ago for almost half price. We have never had any problems with it. Today we bought another truck at half what other places are selling trucks for. This place is laid back, efficient, fair, and up front. They've easily saved us $35,000 on vehicles the last two years. We have already paid one off and we'll be able to drive these for easily another ten years.

My car was a total loss in an accident and was able to find this Subaru Forester sport 2014. Great…read morecommunication, very helpful and honest! Also got it for a good deal. I really have no complaints besides I had to drive a bit to get there. But it was worth it!

I just purchased a used Lexus RX 350 from Bob Allen Motors. The customer service I received was…read moreAMAZING. I dealt directly with Logan who is one of the owners. He was friendly & professional & I never felt one bit of pressure to buy. Whenever I am in the market for a car I will check with them 1st as this was by far the BEST car buying experience I've ever had. They have a GREAT inventory of EXCELLENT used cars at very FAIR prices. HIGHLY RECOMMENDED. :) Jerod in OP.

great customer service and great communication! they gave me…read morea quote answered in a good timely manner and kept me updated on my pickup even with a busy schedule!

Got my money for the car, but then got a call from Dominic about needing another release of lean…read morefrom the bank that carried the loan, which was a hassle the first time we did it. They would not accept a copy of it, it had to be an original document. Was even offered 150$ to get it again from the bank, so my husband once again went to the bank and I sent the text we had the release of lean, and never heard back, can you say HEADGAMES! This company has little respect for their customers

I typically do not write reviews, however, my experience with HAWK Auto was extra-ordinary and I…read morefelt compelled to share. I discovered HAWK Auto as I was looking for a used hybrid sedan online and found a 2007 Toyota Camry Hybrid in excellent condition. I called the number listed in the ad and Sean (co-owner) responded to my voicemail within the day. I must admit, at first I was hesitant about this dealership which was simply warranted by appearances of the facility, which are rugged and more shop-oriented. However, the associates and owners at HAWK have a high level of integrity which is shown through their excellent customer service, the quality of vehicles they choose to carry, the extremely high level of product knowledge, and their desire to build relationships with each of their customers. Sean & Mario both were willing to spend the required time with my wife & I to ensure our questions were fully satisfied and that we were comfortable with the transaction. At no time did we feel pressured to make a purchase, nor were we made to feel like we were a burden when our due diligence took longer than might be typical. My experience listed here is most definitely worthy of a high review, but the extra-ordinary aspect of my experience with HAWK comes in to play several months following the purchase of the vehicle. The title of the purchased vehicle was delivered via certified mail the very week I was moving houses and tragically became misplaced. After months of looking through papers & boxes, we deemed the title lost. Unfortunately, the vehicle had not been registered and now we had to get a replacement title. After contacting the DOT, the insurance company and the lien holder, all counsel suggested the dealer would have to request a replacement title. What made this extremely difficult was HAWK purchased the vehicle through an auction house in GA, who purchased the vehicle from a leasing agent in FL. Each transfer in ownership was hand-written on the title, so the last recorded registration was still in FL. In order to get the replacement title, Sean was required to spend a tremendous amount of time researching, tracking down involved parties, and initiating on my behalf the request for replacement title. This process spanned many months, involving multiple hours of work on HAWK's part in order to remedy the issue, and Sean was always quick to respond and very professional with each correspondence. At no time was I ever made to feel like I was a nuisance or inconvenience, which I know this issue must have been a large source of frustration for Sean. I do not know of many used dealers that would have put in the time and effort for a single customer who had already made a purchase. This, to me, goes way above and beyond the typical expectations of a used dealer and Sean has demonstrated his dedication to me as a customer. For that I cannot give him a high enough rating and I will always go to HAWK Auto for all of my used vehicle needs in the future.

What a great experience. Just purchased a vehicle I've been in the search for some time now. Sean…read moretook care of me from the first step to the last with no hiccups. I couldn't have wished for a better experience. My family and I have now found a homegrown dealership that we can use for the rest of our lives.

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

I had to wait 3 HOURS for an oil change. There's no excuse for that, that's just straight…read moreridiculous. Never going back, thanks a lot

This business just underwent new management back in April, and I've noticed a complete 180 (in a…read moregood way!) from the way the business used to be ran. The new owners are very polite, and go out of their way to try and make every financial situation work in terms of being financed. I was worried coming in that my credit score was too low to be approved, but with my down payment and my trade they were able to play with the numbers and make it work! I just wanted to say thank you for getting me into a nicer vehicle than anyone else would have been able to get me into. I will definitely refer all my friends to Noland Road Auto Credit. Plus, they offer a $300 referral award for anyone you refer that purchases a vehicle! I've never heard of that anywhere else!