We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

These guys are awesome. Super helpful and super friendly. They helped me out in a pinch.read more

Jeff is a really honest guy that only does what is needed, and at a fair price. A few months ago, I…read moreneeded my front brakes, as well as wheel bearings, serviced. Jeff did it very quickly and for a reasonable price. A couple months after, one of the bearings was grinding pretty badly again. I called Jeff and he had me bring it in the next day when he was able to confirm the issue was a faulty wheel bearing. Because of his experience and foresight, Jeff had the bearings under warranty and was able to fix the issue for FREE a few days later. Can't recommend enough!

I came here for an oil change and to diagnose some issues with my car, and I had a really great…read moreexperience. They did a very thorough inspection and took the time to explain what they found. Although the main issue ultimately needed to be handled by the dealer, they went above and beyond by researching exactly what I should ask for and pointing me in the right direction. I also ended up getting a few additional services done, but I never felt pressured at any point--they were honest and transparent throughout the process. I really appreciated their professionalism and helpfulness. Would definitely come back!

A place to go if you have problems with your car! Customer service was impeccable and also have a…read morepersonable

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

This guy is legit, knows what he's doing, and he's quick! He's also MOBILE people!! So I was quoted…read more$7,000 from dodge to fix my ac due to a leak in my dashboard. I reached out to Wes on a Wednesday, he came to my house Thursday, he found multiple leaks, quoted how much the parts would cost and how much the labor costed, and we set a date for the repair, which was the following week. It was that simple and quick. His wife and his niece was there as well. His wife got a quote on multiple stores for parts within minutes, his niece was there to assist Wes. Wes is very trustworthy and honest about his work and immediately my husband and I were ready to do business with him. Fast forward to today (4 days later) he calls me to tell me my truck AC has been restored and ugh im so happy bc summer is approaching. It took 4 days, and to me, that's pretty amazing for one man to take on a big job. He was very informative during the 4 days, sent updates with pictures and texts just as reassurance. He really would've been finished earlier but it's been raining and he works from home, and it's Wahiawa, so it's always raining. He did extra on top of what was needed and I really appreciate that bc it's hard to find honest mechanics these days. Basically, Wes, his wife and niece are amazing! The turn around time is shockingly great, again it's JUST HIM, and his pricing is more than fair. So fair, I'm going to pay him extra bc he's that good. Thank you Wes we're definitely going to be coming to more often. God bless you and your family

I had a hose stuck in my gas tank. My son called Wes as he was on another job in the morning. So he…read morewas patiently talking me through the process, I was going through the process and following his instructions step by step. Then we got to a dead end...called other people and they said, should not have used a hose to siphon... especially for newer cars they all have flaps. Anyways, long story short. Finally, Wes calls and asked if I got the hose out. Told him my other friend is coming out over the weekend. Wes told me no problem! Half an hour later I call him back. Bam! He's at my house, within 10-15 minutes, he 's done! Hose out! He's also a "Handy Man!" You got things that needs to be fixed, he's the person to go to! Honest and a hard worker! Love this guy! Thanks Wes!!!

Mike Yoshikawa, the owner-operator, was great!! He knows his stuff!read more

hmm. Read these other 2 reviews and called about a truck 4 sale today that the owner said he…read moreserviced. He answered, "yeah?". Hmmm. He also said they don't keep ANY records of trucks so"to dig it out would be humbug." "I don't think it had any problems" is NOT a good way to report on vehicles. no records? Then, cannot dig it out? hmmmm. NEXT!

Chris from Ramble Auto was awesome! He was able to do the job right was flexible with dates and…read moretimes. Will definitely be using him again in the future.

Chris is ausum mechanic his honest hard worker even when my car had a brake problem he couldn't…read morefigure out he made sure to get it fix and got the job done . Thank you Chris your ausum !