First let me say that I've NEVER given less than 4 stars in a review. I'm a local so I'd rather not comment if I've got nothing nice to say.
But this place was BY FAR THE WORST experience EVER!!! FueTERRIBLE!! Not only was the service terrible, the owner is incredibly rude.
We get everything is more complicated bc COVID but this level of mediocrity requires a special talent....
We got there at 12:30 & were told it would be 20-25 min to be seated- NOT! 45 minutes later (after standing out on the side of the road) we finally got our table.
10 minutes after weR seated, they bring water 2 the table- instantly my CHILDREN noticed the water taste like dirt (Aka Puerto Rican very bad quality tap water) NOT cooled-NOT iced...just plain room temperature tap water.
Ummm okay?!?
15 minutes later the finally come take our order.
25 minutes later we get out appetizers (COLD BTW). It's already 2:30 & At this point the restaurant is not taking any more customers bc they're gonna b closing soon....2:45- no food, our area is almost empty, just one more customer who's almost finished with her meal.
By now (2 hours into this mess) the kids are starving, as are we.
My husband calls the host/ "owner" to ask about our food, and it went something like this...
H- sorry, we've been waiting more than an hour and still no food.
Owner: I'm aware but I as you can see, we're very busy. (Not- our area was empty!)
H: I'm just letting you know, the service is terrible, very slow.
O: well, we're very busy, and I know we're slow but if you don't like it, you can just leave, go somewhere else.
H: I'm just letting you know kids are hungry, we've been waiting more than an hour and would like to know when our food is coming.
O- we're busy, As I said, if you don't like it, I will go close your tab and you can take your stuff & go somewhere else.
So the "owner" leaves- and my husband is just shocked.
At this point I was just like "whaaaaaat?!??"
Never In my LIFE have I experienced this kind of behavior anywhere!!!
He actually yelled at us & scared my children.
There was NO WAY we were gonna support this kind of customer service.
I immediately asked my husband to cancel our order, I Grabbed the kids and walked out.
When my husband went to pay the bill- the "owner" actually had the cojones to tell him "if you think you can run a restaurant in a more efficient way, be my guest."
I actually feel sorry for the staff (our waitress was super sweet) who have to work for this arrogant man child.
If I could give a ZERO star rating- I would! read more