Meh, only good thing was it was a free stay because my Aunt had it as a timeshare. The overall appearance of the hotel is super flamingo pink and very outdated. This is not a hotel. They do not do housekeeping except change your towels and trash. They have 1 day of the week where they do an actual "house cleaning" but I didn't really notice any difference. On the last day of our week here, they did forget to change our towels and trash and my Dad had to call them to have them do it at like 9pm. On top of that, there was some construction going on and apparently their construction hours are 7am-11pm!! WTF is that?! There was literally drilling and hammering going on RIGHT NEXT DOOR TO US! Goodness, it was SO annoying especially when we had to be up early the next morning! Be warned also, they will call you and be very persistent with it, that you join their "orientation" but don't fall for that word. It's really a 1.5 hour presentation for some time share stuff. We just ignored the phone calls. If you're not planning to be in the room for long, and just need a place to shower and sleep, this place is decent. Otherwise, maybe try looking around at the hotels and pay a little extra if you're more concerned about cleanliness. read more

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This place was dirty and completely infested with roaches. The staff were rude and seemed to care less about trying to make your stay enjoyable. Don't be fooled by nice pictures and a low rate on Expedia. Don't stay here. I'll be back to Maui but I'll NEVER stay here again. read more

This place is great for only one thing. The pool is very pretty. They don't have very good customer service. My family had a medical emergency with my 9 month old daughter and ended up getting air lifted to Oahu to the ICU at the children's hospital. We had to leave immediately and when we asked the front desk about getting the money back for the daya we weren't able to stay they said yes but to contact Expidia since we went through them for the reservations. So we contacted expidia and they couldn't do anything for us they said the hotel had to. When we contacted the hotel they refused to give us the money back. We went through 2 different managers and they just refused to refund the money. Even with a doctors note! Horrible customer service. We will NEVER stay here again! read more

My wife and I have owned at Kahana Falls from the first week they opened. Twenty or more years ago. Some studios. Some Hotel rooms. You can combine a one bedroom to a two bedroom with the add on of the hotel unit. and this has two bathrooms in this set up. It has the feel of a family owned private complex. Dirty. I have never seen dirty. Cock roaches. I have never seen in any unit we have stayed in. My aunts, my uncles, family and friends have all stayed here. Never a mention of cock roaches. Now outside on the streets or grounds around you. Hawaii has the biggest and best roaches of any place I have ever been and they are everywhere on all the islands. Get over it. The location is fantastic. We love our little resort/timeshare. We have the full unit which is basically a two bedroom apartment with all the amenities of home. We will be on the plane next week. Betty were on our way. read more

Cut to the chase, we were robbed here by housekeeping! An iPad, watch and necklace all taken. Don't have the energy to explain all the details other than our things were taken by someone within the resort staff. On top of that the rooms suck. Small, dark and remind me of a terrible motel 8. The only time our room was cleaned which was the same day they took our things was a single day we had to make the request for them to clean. So in a 7 day stay, room cleaned once, robbed then didn't here or see from housekeeping the rest of our stay. Don't stay here , there tones of locations around that will get the job done and not take your stuff. read more

First impression: We were fortunate to stay at my In-laws timeshare. We arrived around 9am at the resort and we were told that our room would not be available until about 4pm. We asked when checkout was for the previous tenants and they said it was 10am, so we asked them to let us know if we would be able to check in early. They said they would call us. It was pretty inconvenient to not have a place to rest or shower after our long flight and we had activities we had to do thinking we would have a place to get ready. Once we got in, the room was rather small and there were some places that were not fully cleaned like the drawers or under the sink. The best was rather uncomfortable and the small kitchen was right next to the bed so we didn't bother buying food to make in our place. They only have Mondays as a full service housekeeping so keep that in mind. The walls are very thin as well, so if our neighbor was watching tv or talking, it felt as if they were in the same room as us. Second impression: Our concierge was really nice and helped us book our activities while we were on the island. We were able to get a discount on them as well, but we had to attend one of the 2-hour timeshare presentations. Those are not my fave, because the last thing you want to do is attend a pushy sales presentation while on vacation. It was worth it because we saved about $200 for our bike ride and ziplining reservation. Last impression: We were barely in the room since we were exploring the island so the place wasn't horrible but it made us not want to be in the room. We just used it to shower and sleep. read more

If you are looking for swanky, upscale than this is not the place for you. However, it is a very nice, casual, quite and small place with friendly staff, clean facilities and a great rate. We booked a one bed with kitchen through Expedia and it was awesome! The suite was huge with 2 bathrooms, fairly comfy bed, living room with couch and murphy bed and a great full kitchen area. Yes, there is a utility fee (ours was $65 for 5 days) but that did not bother me considering the deal we got. Really the only con we found is we like to make vacation friends and this place was so quite and full of retired folks (we are late 20s) that we hardly spoke to other guests beyond a friendly hello by the pool. That aside, we would stay here again in that room. I love the Ohana room with the communal kitchen where you borrow ingredients and leave any food you did not eat while there. Plus, the resident cat, Stew, is super friendly and always down for pets! Recommended! read more

Awful Place. Old run down and outdated rooms, from year of the flood, Hard foam mattress, Pillows unusable hard block foam, Smells of bug spray and mothballs.High floors elevator stalls.. The staff is below par but the Concierge is terrible. Tried to buy Luau Tickets got 3 different prices 3 times. All they try to do is Sell you timeshares, The "Elvis Show" and get you to go for 3 hr seminars to get a cheap Luau. No seminar not interested in helping with anything. Stayed in the Ritz Carlton and B&b all over this place takes the trophy for the worst I have been in. Asked for the manager 2X she is not there or cant come out right now! read more

I stayed here last weekend. The entire hotel is supposed to be non-smoking and we had specifically requested a non-smoking room. When I walked into our room, I could clearly sense the horrible smoking smell. It felt like someone had smoked there less than 24 hours back. I'm not sure how the lady at the reception gave me that room with a straight face. When I complained about it, she gave me another room which had a fainter smoke smell. When I complained again, she wanted me to upgrade to a 1-bedroom with the logic being that the 1-bedroom rooms have windows which allows more air. I was not prepared to pay more since I was expecting a non-smoking room. I took the room finally since we were exhausted after a long drive to Hana. When we moved into the room, we noticed dead roaches and a leaking toilet. We bore it for a couple of nights but couldn't wait to get out of there. read more

So far this place is pretty dingy. We are stuck in this little room in the 2 story conplex in the back of lot. Our room is very dark, older but the worst part is the smell. It stinks! Old,musky just not a pleasant smell to constantly be sniffing. We called the front desk to see if we could switch but apparently this awful place is book solid. We have learned our lesson the rough way. read more

Wow. The location was great and the ambience and staff was wonderful. We stayed in the one bedroom with plenty of room for just the two of us. Kudos to the concierge one woman show - Betty Fisher! This woman rocks! Highly recommend a stay next time you come to la Haina! read more

The location (short walk to a beach and Maui Brewing) and pool area makes up for the outdated bathrooms and small hotel room. The staff was wonderful! Since I used used my family's timeshare that was about to expire, I feel Ike I got a great deal! Not sure I would pay the full price for it though... the location is pretty ideal for getting to Lahaina, Kaanapali, and Napili-Honokowai. A bit of a drive if you want to go to Haleakalā or Makenna.... read more

Very quiet, has a great pool and hot tub, the employees are friendly and very helpful. Right across the street is a great little beach that was always pretty empty so you could enjoy without the crowds. On the flip side, our room was infested with tiny ants from the bed to the shower. Not pleasant. Also our bed was a "murphy bed" that was insanely uncomfortable and a pain to get in and out of. read more

Its not directly on the beach, just a 3 min walk to the ocean and happy hour. I never been to Maui before, we were on the 5th floor and got "Thumping Complaints " our room was small, microwave, mini fridge, roaster and a 12 cup coffee maker. If you are going with kids get the studio or larger, for 2 adults it was cramped getting ready for dinner. We didn't spend much time in our room. The hotel is nice, fountains going into the pool and sand bottom jacuzzi till 10pm and another 24 hour jacuzzi, plus free laundry near the 24 hour jacuzzi The Ohana room is nice, you can cook inside. They provide pots, pans, silverware, wine glasses, tea cups and water glasses. They also provide those items in the hotel style rooms. My tip, go to wall walmart not Safeway or a local grocery store no Cost Costco either. Costco if you are staying for 3 weeks. Our small room was perfect for 2 people in their 40's Betty, was great at booking out Parasailing and Cocktail Cruise, I highly recommend talking to Betty, tell her what you want to do, you can't go wrong. I'm more of a Oahu girl, if you are looking to relax Maui is your place. Drive into Lahaina and ear #Downthehat so delicious!!! Great service, great food and they have big huge fans, so comfortable read more

We nearly stayed here ! We were booked in on a piggy back deal from a relative with a time share. We checked in and checked out in 1 hour. The place is terrible. The room we had assigned to us 216B, was so small, the door opened and just missed the end of the bed. The fridge in the room opened and HIT the bed. If the small table was off position, the door couldn't close. I have stayed at Motel 6 places that were larger and better appointed. There was dust on the head board anmattress was lumpy and uncomfortable. (All this discovered in less than an hour ! This room needs to be gutted and re furnished. I have given it a 1star rating because there isn't a minus number. read more

Honestly if your looking for an inexpensive place to just sleep this is it! I didn't want to pay for a resort 1. I could drive less than 15min away and enjoy the resorts beaches, shops, and food. 2. Why would you want to stay inside your hotel your in MAUI!!!! The room service workers are very nice, they leave you alone and let you be. I didnt get a room with a kitchen I got a 1 bed with fridge, sink, microwave. For 2 people it was perfect we could stock drinks, and deli items. Room comes with paper towels, a bunch of cups, tea bads, coffee maker. However their is a community grill and kitchen so why pay extra? They always have coffee, pineapple in the lobby. I personally LOVED their fitness center. It was 2 treadmills, 1 elliptical, free weight dumbells, and a total body circuit area. This hotel has its own tropical pool and spa. Alot of people are talking about being old and having cockroaches in the room? I DID not have this problem. Yes the rooms are less modern but its perfect for showering and sleep. read more

First I want to say that if you are an owner, it's a nice place. If you trade it make sure you really know what you are getting. Our room had one window which looked into the hallway. It was like a prison cell. The maid service came to clean our room once. We did get clean towels when we needed them. There were also lots of teeny, tiny ants. I was afraid I would bring them home. Then as it turns out, there is a beautiful big common area for those of us who don't have a way to cook a meal. It has a full kitchen, game room, sofas with a 50" TV, business center and weight/workout room. We were never told about it until the last day when we ran into a lady on the beach who had just left there. When I questioned the staff, their remark was, oh it is in your book. What book? The one in our room, so I went back to our room and search for that "book" and the only one I found was the bible. So maybe the information is hidden in the scriptures? We were across the street from the beach and would go over with our evening beverages to watch the whales. Kahana Falls is far away from lots of stuff so if you want to do the Road to Hana, stay down there, otherwise it's a 9 hour day of driving. So all in all, I don't give it very good reviews. read more

A nice, comfortable, reasonably priced (for Maui), very clean property and room. Cross the street to a quiet and uncrowded beach. The staff is great - very friendly and helpful. Very willing to answer all questions. We will definitely return here. read more

Within a day after booking a 3 night Stay I tried to cancel the trip and was told I had to pay a cancelation fee equal to a two night stay fare. I kept calling the hotel asking to get this waved, I was told it could be waved but a manager had to approve it. I finally got in touch with the general manager, Susie, and instantly got into a not so nice conversation. After a while she said she would only charge a one night fee. I said I would go down the legal route for financial restitution and out of principal/ frustration and she told me that she hates when customers threaten that because it tells you everything( in fine print) while you're purchasing the stay. The fact she even said this shows that it's definitely not the first time a customer has been so frustrated with Kahana Falls they've threatened going after them legally. I understand why some Hotels have cancelations fees and I understand That I missed the fine print informing me of the cancelation fee, but this is insanely steep and come on have a heart. I will definitely remove this review if they can help me out and reimburse me for the fee. I honestly never review anything ever on google or anything but I'm just so frustrated with this. read more

The timeshare was what we expected, since it isn't a luxury hotel room - but with the full kitchen we were able to buy groceries which saved us a ton of money on food and drinks! The bed was a Murphy, so we just left it set up the whole time. The concierge, Bho, was the best! She hooked us up with an awesome booze-cruise to take in the sunset, as well as a snorkel adventure; we attended a time-share presentation and basically got those trips for free ($200 credit). We can't say enough good things about Bho, she took the time to discuss it all with us and help us pick the right activities and food for our honeymoon! read more

oh my! Never again!! We traded our 1 BR timeshare for a 1 BR in this resort. We got put in the old 2 story built for the staff and not intended for guest rental. It was disgusting! As soon as we checked in we asked to be moved but nothing was available. The room was dark, dingy, dirty, dead bugs in the lights, little ants everywhere, stains on carpets, broken tiles, filthy kitchen blinds, other peoples hair all over the bathrooms, old electric stove with tin foil liners!!! Is this the 60's?? Did I mention our patio? a 4x4 concrete pad with 2 grimy chairs that looked at a 10 foot concrete wall next to the freeway and a view off to the right of the old appliance graveyard. There were several chaises at the pool with broken seat bolts (dangerous) and when we mentioned it they got brought up next to our room to join in the junkyard!! We should have kept quiet! I asked to sleep in the lobby to get away from the stench in the room and was told that i couldn't. The manager was useless and made no attempt to do anything for us. After much complaining and some help from Betty at the concierge, :-) we were "upgraded' to a studio from a 1 BR and were told we would have to pay another $25 a night!! When asked why we were told the studio is bigger than the 1 BR!! Imagine that! A room with murphy bed is larger than the 1 BR!! The studio was heaven compared to the dump we were in and i was happy for the 3 days we could stay there before they moved us back to hell. I wanted to come home early. This was the worst place we have ever stayed in on any of the islands and i have the bug bites to prove it!! We did talk to a lot of people staying there - how could we keep quiet with the conditions there- and many said their rooms were not clean, they didn't like hidden fees upon arrival, the pool was too cold, etc. The straw that broke the camels back for me was the cut in half sponge you get for your weeks stay!! Obviously guests aren't worthy of a whole sponge!! read more

Had a wonderful stay. Check in was a breeze and staff seemed interested in guests having a good experience. Also seemed genuinely concerned about guest and the property. read more

Nice place to stay in the town of Lahaina, Maui, a prime spot on the island. Not super fancy like the mega resorts on the beach, I like that since I do like to dress up to go to the beach. Much more comfortable than a hotel room. With a kitchen, I really like having the choice of eating in or out. Awesome sunsets just across the street. read more

Fine place to use for a timeshare exchange. Be sure to get one with a kitchen since we can save a lot by having breakfast and other meals in the unit. We didn't use the resort much other than to eat and sleep. Nice beaches are close and other high end resort areas. Visited those places during the day so it was worth saving the money on a expensive resort. Claims to have free internet but ours never worked. read more

Eager to begin our Hawaiian vacation we arrived at Kahana Falls Resort tired but excited. Boy! were we shocked by the dumpy accommodations, uninviting and skinny pool, not beach-front as appears in photos but across the street where you cannot even see the beach...and if all these were not enough disappointments, we were also awakened our first morning by a telephone call from the Kahana Falls Resort Activities facilitator calling to ask if we were going to attend her activities orientation to begin in 15 minutes ...surprised and irritated by being awakened from our sleep we told her, NO. But topping all these was the absolute unprofessional behavior, combative disposition, and zero customer service skills on display by a male employee named Garrett, who worked at the Reception/check-in counter. The other issues we might have bourne, but not this guy's horrible attitude and behavior. Since we were already awake, we quickly packed up all our gear we had just unpacked 10 hours earlier and unexpectedly checked out. We luckily found different and significantly better lodging and service a few blocks down the road. We will never go back to Kahana Falls Resort...beware and steer away from this place. read more

After traveling all the way from Wisconsin, we were put in a room with out windows. If you stay here make sure you do not end up in a "B" room. This resort has been the most disappointing experience we have ever had. After hours of arguing with hotel management we were put into a decent room with windows. However, the bed is a pull out in the living room and very uncomfortable. Also the TV was broken. My advice, if you come to Maui do not stay here. read more

Stayed here the last week in June. We arrived early in the morning and was able to get a room after waiting only 10 minutes. They changed us to another room. No extra charge. Room was very clean. Staff was very nice and helpful. Rooms were hotel size rooms. Not very large but plenty of room for 2 people. They had on site people to help with booking of other trips. A/C was good. WiFi was good and free. The landscape around the hotel was beautiful. Plenty of parking. Fitness center was fine, lounging area with a huge TV was fine. Swimming pool was small. Didnt like that. That had gas grills in the garden by the pool. They had a larger garden area in back of the hotel that was very secluded. Very beautiful. This was great. We stayed an extra day. They changed our room and it was fine also. Loved this place. It wasnt too small and not too large. It was located in the middle of everything. They even had a food truck to come on the premises for us. The food was great. Price was very reasonable. They have done a lot of renovations according to their bullentins. Would stay here again in a heart beat. read more

Okay so this place had potential to be good. Then the next day after arriving the random noise and other random sound effect like push carts at 7am and trash trucks then we fine out about the elevator not working. Which wasn't a huge deal until at 9:30pm they decide to working on the elevator. When a say working on the elevator I mean drilling and hammering. If it was during the day not a big deal. Because when your in Maui your out exploring the sights and beaches and other adventures during the day. But when you get back to your room you want to relax. But they post a sign that says elevator repair can be worked on from 7am until 11pm. Which wasn't there before when we checked in, it gets posted when other people start to complain about it. When they have the full day to work on it they wait until 9:40pm to start working on the elevator. When your family wants to start sleeping to get ready for the next day's adventures. The rooms do smell of an unpleasant smell whether it's from the wood floors or its just cheap furniture I can't tell. The is dirty from the plants and flowers that line it. Which would work if they didn't shed leaves and debris into the pool which they only seem to clean out once a day at 7:30am. Then it's just dirty the rest of the day. When you call to complain to the staff all they say is we will note the complaint. Which we all know means. That's nice but I don't care. This isn't just a week stay we booked on a travel website. Our parents have actually bought into this place. But there are other places to stay. I would stay somewhere else instead of here again. Because we booked a year in advance to be here for vacation then to put us in the room right next to the broken elevator and they know the workers only work at night from 9:30pm until 11pm which makes sense why the elevator still isn't fixed. Beware of you choose to still book here. It's better to look for a more updated location that values its clientele. The best thing about this place is the beach across the street. But guess what there are other places to stay at across the street with a view of the actual beach. read more