We had a great experience with Sheryl at Kays Jewelers. She was super polite, extremely helpful, and made the whole process easy and pleasant. I would definitely recommend her -- she helped us very well! She's the sweetest & explained everything down to the T, so we could understand everything before making our decision. read more

The price was fair enough for a ring sizing, dropping off was seamless, but I was absolutely ignored by two saleswomen for 45 minutes when I went to pick up the ring. While they were both busy with other customers and I was happy to wait my turn, and both saw me from the time I arrived, only after I had been there for 40 minutes did someone finally acknowledge my presence and tell me someone would be with me shortly. The two men who came in after me are probably still waiting. Many thanks to the third lady who came back from her lunch break and retrieved my ring. They already had my money and probably work on commission, but at least acknowledge somebody when they come into the store. read more

I was so impressed with the professionalism in this Kay Jewelers. I was greeted upon entrance and they offered to clean my jewelry for free. I was simply browsing but the sales associate allowed me to try on a few pieces. The store manager Ashley came over and assisted and got me in a beautiful piece as a treat for a great sale price. I was able to trade in another piece and get a prong fixed all the while. It was great to have such help during my visit there! read more

I received a scratched stone and misshapen band after they worked on my new ring! I brought a brand new ring in here a year or so ago to have gold beads placed on the band for a better fit. They upsold me to a bridge vs the beads although I told them the beads work great for my wedding ring. When I received my ring back the stone had a long deep scratch. The girl who presented me with the ring agreed immediately that she could see the visible damage as well. The owner however was reluctant to claim responsibility, pulling out a magnifying glass and light to inspect the clearly visible damage. Additionally when they added the bridge they molded the band in such as a way that it's uneven in thickness and is not round. The band causes discomfort at times and doesn't fix the sizing issue. I didn't complain about the now deformed ring as it was already so difficult to have them repair the gemstone damage they caused. read more

I came here during Christmas eve. I first went to Macy's where apparently no one wanted to earn commissions by serving any of the customers around the jewelry area. Kay was busy but I was told I'd be helped shortly. I then received very friendly service and was able to get a last minute gift for my wife. Great job Kay. read more

My wife and I have been shopping at the Kay Jewelers at the Manassas Mall since 1990. Cu Nguyen, the manager, always provides us with excellent service. Yu can't find better, anywhere. read more

This is a pretty great place. We always end up with someone really nice which I love. It's super clean, and they have all types of jewelry you may want. read more

My husband bought my engagement band from Kay. We took it in for the cleaning and inspection. Cindy Took her time looking at it and found that we needed the center diamond and some smaller diamonds tighten. I am so happy she took her time and found the looseness. We had a bad buying experience with the actual purchase with not being told about the interest free deal up front. Kay did correct the issue after 3-4 phone calls I made with their customer service department. They have good products and warrenty. Just be sure you know all the fine print up front, so you won't be surprised as we were. read more

Avoid this Kay Jewelers at all cost!!! Sherry, the sales rep that assisted me was rude and unfriendly. I don't know if she was having a bad day, overworked or just unhappy with her life. Word of advice to Sherry, if you don't know how to provide customer service, then don't work in sales!! I was so put off by her nasty attitude, that I decided not to purchase pieces of jewelry that caught my eye. I'll just go back to Kay Jewelers at Fair Oaks where it's much nicer and the reps are actually happy to see and assist you. read more

Had a horrible experience at fair oaks mall (Fairfax, VA see previous review) but was suggested to me that I try this store by the customer care department. They were happy to do an exchange since we were over the 30 day return limit. We left with a watch my husband liked at a discounted price. The manager also complimented my rings and cleaned them for me. Very happy with this store. read more

My Fiancée and I came here to pick out our wedding bands. We were helped by a lady names joyce?. She was helpful and definantly not pushy. We then came back a few months later for my birthday to upgrade my center stone diamond. I received my diamond and a month later I noticed a black carbon spot on the center stone. Kind of noticable. So I called the store and was told I can come by and they would see what they can do. Few days later we stopped by and the nice gentleman, i think the manager, helped us pick a diamond with less inclusions. I received my diamond in less than two weeks. I was really satisfied!! I do recommend getting the warranty. read more

So went here to get my necklace cleaned and look around. When the lady realized she wasn't getting a commission she walked off. I'm like WTF. Went to the guy in tge store he cleaned it. He gets 5 starz. That B gets exported!! read more

Not your best place for jewelry, by far. The guy there had no idea what he was talking about, so much so that I wonder how they ever sell anything unless people are really that clueless or just don't care. Their idea of a "top of the line" diamond is some weird name that I've never heard of, with H color, SI1 clarity, ideal cut, and 1 karat for about 7-8k. They got it right on the cut, but that's horrible color and clarity, and way over priced even for 1 karat diamond. And it's not even in a platinum band! They don't carry such things (the horror, something nice!) and kept pressuring us to soldier the rings together (this ruins rings, btw, and is an outdated practice for just that reason), not to mention being very pushy. He kept telling me I could "upgrade" my nearly perfect diamond in a platinum band to the junk they call top of the line. Pfft. I think not! read more

Fiance purchased our engagement ring here- my family has a long history of customer loyalty with this company. Ring was damaged during sizing and everything went downhill from there. Took ring in several more times only to receive even worse craftmanship upon its return to me. Patient at first, but rude and insensitive assistant manager in this Manassas store forced me to call customer service. The general store manager Mr. Q was better than the assistant manager. The customer service staff listened to my story and then would speak to store management to hear their take (once while I was standing in the store and I could hear the assistant manager lying up a storm about the sequence of events) and the basic customer service staff ended up berrating me and questioning the validity of my claims. I took it to the next level- asking to be connected to a customer service supervisor- I had to leave a couple of messages before receiving a response- no explanation for the delays. After playing phone tag and the millionth time of telling my story we reached an agreement- I would not be permitted to return the ring (the "repairs" alone took me outside of the 90 day return period) but I would be given store credit and a $400 gift card. I exchanged the ring (sad- my original engagement ring) at the Fair Oaks mall store diamond event- which is where you can consult a jewelry designer and they make any necessary repairs while you wait. Dealing with Fair Oaks (rather than Manassas) was a much more pleasant experience, however if I had it to over again- I will not ever purchase jewelry at Kay Jewelers again. It was just too painful to reach any type of middle ground and it was really tragic that this experience involved my engagement ring. If you shop here, make sure you receive any stated terms or accommodations in writing and avoid at all costs going outside of the 90 day return period regardless of what you are told. You will not likely be able to return the merchandise (regardless of the gravity of your circumstances or treatment by company personnel) after this period of time. read more

They seem to listen and are very helpful. Bought different items over the past 20 years. Always get good service and value for my money.

I am never buying another thing from the Kay Jewelers in Manassas mall or Kay Jewelers period! I've had so many issues, once I took a necklace to be inspected and cleaned, they told me "oh everything looks good", a week later a diamond fell out, so obviously it wasn't checked properly. Then the biggest problem I've had is with the promise ring, that I haven't even had a year now, that my boyfriend bought me. It was to big so I had it sent out to be sized, I get it back, a diamond is missing, so I took it back to have it sent out again, got it back, the diamond was replaced however now the band was super scratchy. So much so it actually cut my finger. I had to have it sent out, it was either 3 if not 4 times just to have the band fixed correctly. Then the most recent problem, I was up at the mall, I needed to have another piece inspected, while there I asked if I could please get my ring cleaned, they clean it, I get it back with a diamond missing. That was the final straw. Obviously the quality is not there, from the jewelry itself to how it is handled/fixed. Oh and one other thing, I wrote Kay Jewelers to complain, they wrote me back and said "looking over their records all that's happened with my ring looks to be from normal wear and tear.." ok having to have a diamond replaced after they sized my ring and then getting it back with a very scratchy band is normal wear and tear?? Right.. read more