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    Kay Jewelers

    2.6 (11 reviews)
    ModerateJewelry
    Closed 11:00 am - 7:00 pm

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    What a beautiful ring! See the rose gold holding the black diamonds?
    Sammantha A.

    I'm extremely dissapointed by Kay Jewlers!!!!! My husband bought me a beautiful promise ring a few years ago while we were dating, and only after 3 months 2 of the diamonds fell out and instead of fixing it for me they made a huge scene and said I'd have to pay a bunch of money to have it fixed. He's given me a necklace and a bracelet. And both of the chains broke. On my necklace they melted the metals together and it was a huge chunk of melted metal (a huge eye sore) and my bracelet broke after getting it back, it broke a week later. My husband bought a weddi g ring and when he went in to get it (the day they said it would be ready) they said it wont be ready until another 2 weeks. No one thought to call and let us know that it won't be in.( switched jewelers) my wedding rings prongs are dipped in rose gold. Boom another 800 dollars. Few months later the big main diamond is loose. They tighten it but also burn my prongs black. (NO I DID NOT INVEST $800 FOR MY PRONGS TO BE BLACK!!!!) My rose gold prongs are holding two small black diamonds. It makes the rose gold stand out. NOT GOING TO BUY ANYTHING FROM THIS SALINAS STORE EVER AGAIN!!! ***UPDATE*** I went in to get my mandatory semi-annual inspection, in order to keep my ifetime guarantee warranty. I walked in and was greeted within seconds (1 or none customers at this time.) I explained I was there to have the inspection..... fast forward... I asked the guy to polish. He informed me it would have to be sent in and take two weeks. I said, "fine just one more thing..." he began to say, "I'll make a note to leave the prongs rose gold." HALLELUJAH!!!!!!!!!!! Just takes a bit of persistence and fire under their butt ,but finally my voice was heard.

    A Piece of My Story!! Ask me if you want to know

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    Photo of David D.
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    3 years ago

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    5 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    Zales Jewelers

    Zales Jewelers

    3.5
    (29 reviews)
    0.1 mi

    We initially called the store and my husband spoke to Lupita and she said they had extenders in the…read morestore since the necklace my husband got me was short. We drove about an hour to get there since we had an issue with online zales. We had a really good experience at this location and Zues was beyond helpful and was able to help us with getting a matching metal extender for my necklace. We also met Lupita and she was also nice. While we were there I was also able to get my wedding ring upgraded which I have been wanting do for a while. He was very knowledge, professional, and nice. Luckily they had an installment payment plan options which helped. I love that I was able to finally resize and upgrade this ring and finally wear the necklace. I think it was definitely worth the trip and value of service. Thank you again for your help.

    I have come to this location almost exclusively regarding my wedding rings…read more The past two times I was "helped" by the store manager named Jesus. Both times I dealt with him I was very unhappy. He is EXTREMELY pushy and manipulative. The first time he sent my ring away to be fixed, he also had it 'redipped' which he assured me numerous times it would not happen as it weakens the strength. It was under warranty so I brushed it off but was still upset. The last time I dealt with him I told him many many MANY times to just fix the ring under warranty. He would not let up on telling me it needed to be thickened which was not under warranty and is over $500. After I would say ,"please just fix it under the warranty" he would shoot back that it really needs to be thickened or it will just break. I was in tears, I was so stressed out about making a decision and I left with him winning and now I have to pay a pretty penny for something under warranty. What a gross man who couldn't care less about making customers happy.

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    Zales the Diamond Store in Salinas

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    Zales the Diamond Store in Salinas
    Daniel's Jewelers

    Daniel's Jewelers

    4.1
    (21 reviews)
    0.1 mi

    great customer service from salesmen. helpful understanding gave me a great deal on a beautiful…read morering however now my problem is the follow threw on getting the ring sized and back to my possession. I was told when the ring was bought that 1 free size up is given if needed originally was going to only pay for 1 size upgrade because it was going from 7 to 9 which I got 1 free upgrqde. but ended up being 7 to 8. before coming to the store I had a conversation with Sal and he said he could have a week turn around which I said ok great that's a week faster then everyone else followed by if you really need it I could get it to you possibly by Wednesday Thursday latest. Sal wasn't the sales rep I dealt with but upon telling him this he went to Sal and confirmed. after finding out I only needed 1 size upgrade Sal said it would now cost 80 dollars for the ring to be sized because he is taking it out personally to make sure I have it by Wednesday or Thursday And I would be called when ready. this was on 5/22 To get the ring on 5/27 or 28th. it is now 6/2. My girlfriend called and asked about the ring and we got great news it's ready for pick up. However when asked about the express payment she was told it's now 60 dollars and they r taking the 20 off for the express order but it is 60 for the sizing Followed up by enough money wasn't spent for a free sizing and a life time warranty wasn't bought which was never brought up or discussed When the ring was purchased. All in all if they refuse to honor what was said. the ring will be payed for and picked up whether they our gunna honor what was said or not. but unfortunately will be the first and last purchase made from us there. 60 bucks isn't much money but you made promises and statements in which you failed to comply with and uphold. you never called about the ring being completed. my number was red back to me when the ring was bought. then today we are told they couldn't read the number or wrote it down wrong. We were told it was 80 dollars for the express services and now it's 60 dollars for a sizing and 20 bucks for express services. i was told I have 1 free sizing Which I was using from a 7-9 which means I pay for 1. But now that's it's a 7-8 I have to pay for the sizing and the express is only 20 That your going to take off. I'm sorry people Maybe spoke out of turn or pocket or just was speaking to make a sale but at the end of it all your not honoring what was said n agreed upon n changing it. Thanks for the ring. My girl loves it but a very disappointing customer experience after purchase

    Ajay & Nef were so patient and kind with my decision making and time. They suggested great…read morealternatives and solutions for the special gifts I chose for my kids and one promise gift for myself. They were even able to give me an extremely reasonable price as well as a payment plan that just eased off the finances for me a tiny bit. Customer service like this is not given very often anymore. I was genuinely touch and know that I will return after this encounter for the rest of my jewelry purchases.

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    Daniel's Jewelers
    Daniel's Jewelers
    Daniel's Jewelers

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    Kay Jewelers - jewelry - Updated July 2026

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