Was so sad that I broke my rosary. Took it in Micheal helped me with no issues and fixed it like…read morenew. Amazing place. Thank you so much. Recommended 12/10

Very nice jeweler in the business strip behind Gaslight Theater…read more I came in to see about this faux pearl necklace of my wife's who received it from her late mother. It was discolored. Jack was professional, very friendly, and informative. He gave me a jar of their pearl cleaner. Gave. He has a wonderful personality. This jeweler has several collectables, too. Porcelain dolls, trains, etc. and also importantly, coins. They have a numismatist Tuesdays through Saturdays and do appraisals with offer to buy. I find this jeweler to be very helpful and friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

What started as one of the most frustrating retail experiences we've ever had ultimately turned…read moreinto a reminder of how one outstanding employee can completely restore faith in a brand despite serious shortcomings in management. We visited the Tiffany & Co. in Scottsdale, AZ two days before Valentine's Day. We selected a bracelet we loved, but were told they didn't have the correct size in stock. The sales associate offered to order it and gave us her card. The next day, unaware of that conversation, we returned to purchase the bracelet as a surprise. The same associate sold us the bracelet they had in stock, assuring us it was the correct size... but it was not. On Valentine's Day, in front of family at dinner, I tried to put it on... and it didn't fit!! The embarrassment and disappointment were overwhelming, especially knowing the associate had been aware it wasn't the right size. The following day, we went to the Tiffany & Co. location in Tucson, AZ to resolve the issue. The manager we spoke with was disengaged, offered little empathy, and showed no ownership of the situation. She didn't even make eye contact. When she recognized the associate from Scottsdale, her only comment was, "Oh, she used to work here, she's very nice." This completely disregarded the money we had spent, the ruined celebration, and the frustration we were experiencing. Then Max stepped in. Max listened with genuine concern, acknowledged our frustration, and assured us he would personally make it right. He handled the exchange and promised to secure the correct size. Nearly two weeks later, he called to let us know it had arrived. Due to scheduling conflicts, we picked it up while Max wasn't working and unfortunately, the same manager mistakenly gave us the EXCAT SAME INCORRECT SIZE again, failing to pay attention to detail or confirm the order. At that point, we were beyond frustrated and seriously considering returning not only the bracelet, but also the matching necklace we had purchased. The thought of walking away from the brand entirely was very real. But Max didn't let that happen. He personally apologized for the continued mix-up, wrote a handwritten note explaining the mistake, and followed up two days later with flowers and a message about "turning over a new leaf," asking for the opportunity to give Tiffany's another chance. That level of accountability, empathy, and follow-through is rare. This review is not positive because of management. It's positive because of Max.... He demonstrated what true client care looks like! The ownership without excuses, thoughtful gestures without prompting, and a genuine desire to rebuild trust. He consistently steps in to address issues and provide the leadership that the manager has failed to demonstrate. It's because of Max that the store maintains its reputation and that we are giving Tiffany another chance. Because of Max, we were reminded that exceptional service still exists. Thank you, Max! You truly make a difference and are a shining example of leadership and excellence for the Tiffany brand!

The visit was ok. I was in during a busy time so I attribute staff being so busy to that. However…read moreonce the staff member was interacting with me they were very nice and sweet. Overall this would not be my store of choice for Tiffany's however I have also received decent service but for Tiffany's that was a bit below par.

I always ask for Daniela when I shop at Ben Bridge at La Encantada. She is always very…read moreprofessional, cordial and knowledgeable regarding the watches I inquire about. If necessary, she takes time to research specific details and the history about watches I'm interested in. I will continue to rely on Daniela for my watch purchases.

I bought a Tudor Pelagos still under warranty from a grey dealer here in Tucson last fall, I looked…read moredown about a month ago and realized I lost the pip in the center of the bezel. As it was under warranty, and a Google search said it was a common problem that would likely be covered by Tudor under the warranty I had hope that it would be taken care of. After four weeks of waiting I was told that it would cost $489 for a new bezel and $80 for freight. I was told by the sales lady that I needed to be more careful when I bought used watches because things like this happen. I've come to the following conclusions: - If you can at all help it I highly discourage anyone from doing business with Ben Bridge Jewelry in Tucson, AZ. With so many great choices in AZ that shouldn't be hard. - Tudor does not have the meticulous standards of quality that many have supposed that they do

This location is absolutely amazing, from the staff to the stunning jewelry. My boyfriend has had…read moregreat experience with the ladies here when choosing jewelry for me, and he always has positive things to say. yesterday, i visited the store with him to pick out gifts for his mother, and Nicole and Gio were exceptional. They were incredibly helpful, shared wonderful stories and even took the extra time to beautifully wrap our gifts, making it even more special. The staff went above and beyond to make us feel comfortable. Nicole patiently guided me through necklace options, helping me find the perfect fit, which felt like such a meaningful moment. Gio shared delightful stories and assisted my boyfriend in selecting a beautiful gift for his mother. Their dedication and enthusiasm truly made the experience memorable. I highly recommend this location to all family and friends. They offered us great prices and Valuable solutions, ensuring we found the perfect pieces. we left the store with smiles on our faces, and i even considered going back to zona donuts to get Nicole and her little one on the way some donuts!!! What a fantastic experience you can count on me to return every time we need jewelry. Thank you for providing such outstanding customer service and taking care of us so well!!! -Nicole & Gio Happy Holidays & Nicole congrats On the little Blessing

Found a necklace here to give to my wife. Nice bonus was that it was on sale, marked down…read moresignificantly. Nice ladies and they speak Español if you need that. Good selection of a variety of things and at affordable prices. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

What an amazing Job LaJolla Diamonds did to repair/replace the ring settings prongs that had worn…read moredown over the years. I shared my desire to maintain a dainty white gold setting and they absolutely met that request. I absolutely love it and am so thankful they heard my desire for the rebuild --they absolutely met that request! I would trust them with cherished (sentiment ) jewelry for repair in the future for sure! Thank you!

Malcom & Cindy have been incredible in helping me with the whole process of getting my ring fixed…read more I have a unique situation where I lift weights for a living. So I managed to bang up my platinum band pretty bad and break the diamond. They handled my diamond with care and were able to make my ring as good as new again. I'm not sure how they did it but it looks better now than when I originally received it! They now have a lifetime customer.

Olga, the owner provided my husband and I with outstanding Customer Service. She listened to our…read morerequest and provided beautiful options. I walked out with the perfect Ring. We will be back!

Went here after another jeweler couldn't fix my wife's ring. We'll they said they could but it just…read morefailed again. Sais quoted the fix, then identified that the ring was created wrong and had to fix the gem basket, so they did without any added fee. Now I believe the ring is properly fixed.

My girlfriends and I wanted to make friendship bracelets and the workers were so kind. Emma and…read moreJada were amazing! They were very patient while took at least 20 mins to decide what we wanted. After we decided one of our friends realized she couldn't afford it. My friends and I said we could all split it three ways that way she could still get the bracelet. She was so happy we did this her and the workers were so kind abt it. Emma said, "Aw you guys are gonna make me cry". It made me realize how beautiful a girl friendship is. Kendra Scott has been in our girlhood since we all met. If meant exchanging necklaces to match our outfits or gifting rings to each other on special occasions. We will all definitely be coming back to this location in the near future!

I bought a little gold plated bracelet for my girlfriend in August. We noticed right away that it…read moredoesn't stay on very well. And by very well I mean it falls off every 5 min. so we put it away until we found time to take it to the store. When we went in and explained what was going on we were basically told there was nothing they can do and "that's just how that one is" Won't be very hard to stay away from a jewelry store that's basically just a step above Claire's.

Diego was amazing. Once again this establishment went above and beyond with their customer service…read moreand they pay so much more than anyone else in town. This is the only place I will ever go to buy or sell jewelry. - Juan

Easy to make an appointment and easy to sell. Liz was friendly and professional. The offer was fair…read moreand overall the process was great. Ask for Liz!