my name is Robert Sample, my self and my wife where at the Kay Jewelry Store at Irvington in Tucson AZ .... the store worker named Josiah Gonzalez he was outstanding he was patient and cared about what our interest were .. we are very satisfied with the service that was given to us ... Thank You and I will continue shopping at this location because of the great service we experienced.... read more

I like how they have things organized in the display cases, makes it easy to shop. Very affordable prices. Nice merchandise. Friendly help. Definitely check it out. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

The young lady and gentlemen there were awesome. The woman with a thick accent was vulgar and barely wanted to do her job. I was a paying customer who needed my watch adjusted and all she did was make such a fuss out of it saying she should "charge us extra" for adjusting the watch band. She made us feel so bad that I didn't even tell her that my item still didn't fit when it was her literal job to fix it and make sure the PAYING CUSTOMER was happy and the item fit them. Horrible way to end our visit. read more

Jean (store manager) and Kim are amazing. Great customer service! Explained everything to me respectfully and resolved my concerns on getting my ring restored under warranty. Will be going to this store for future jewelry purchases. Current jewelry inspections, restorations, and repairs. Thank you Jean and Kim for caring about your customers. read more

On December 14th I went to finish my Christmas shopping. I went in to Kay's looking for my daughters 2nd piece of real jewelry as she is 20 and found the perfect ring with Kimmy and the store manager. They ring wasn't available in white gold so she said she was going to order it and it would be here on the 19th and then it wasn't available once she put all my info but she found them at another store, and they would be here by the 19th still. The 19th comes and nothing, so I called the store. The girl that answered said hello? I had to ask if it was Kay's she said yes but had no idea about my order and I was told to call back the next day. I asked for a manager, and she got on the phone and promised one was one of the rings was on the way. The next day Kimmy calls me and says they can refund me as the ring would not be there before Christmas. No regards about putting me over a week behind. Not try to find me something else that might work. She would even look at me once I went in for my refund. So beyond unprofessional. I understand things happen, but this was unacceptable. Thank God for Ben at Helzberg. Walked out with 2 rings for a much better price and better quality read more

Ordered a wedding ring here three weeks before our wedding, was told it would take two weeks. Two weeks go by, and we get no call. We give it another day, then the next day we call to ask what is going on. My wife talks to the manager - not just an employee - who tells her he will find it and call back. Of course, he never called back. I guess he thought it would be okay if he just ignored the problem. So, we drive out to the mall to visit them in the store. After a half hour of the associates looking through drawers and clicking around on the computer, the same manager approaches us and tells us they forgot to actually order the ring in the first place. So, you would think if they screw up this badly, they would offer a huge discount, an upgrade, or a tentative refund until the ring comes in so that we could buy a backup just in case. Instead, the manager insists we "don't understand how this works", as if this happens all the time and it's not their problem - I mean, why would they care if they don't actually provide the ring until a week after the wedding? I lost it when the manager asked me to whisper because he didn't want the other customers to overhear that they lost my wedding ring days before my wedding. It is beyond me how you can run a business like this. They set the bar so low that any jeweler that even pretends to care when they make a mistake is already miles ahead of them. read more

The staff here is very nice and at times the jewelry is affordable and always good quality. They cleaned my ring for free and I didn't even buy it there, I was just browsing for a wedding band. read more

It's a pretty typical and average jewelry store in the mall. Good selection of jewelry and lots of designs-- prices range from affordable to high. There's something for everyone. Customer service is typical, average, and usually friendly, although kind of annoying at times. Overall it's a pretty typical jewelry store. read more

My aunt bought my grandmother a necklace with pendant for Christmas. She wore it that night and went to take it off and it wasn't on her neck. She found the necklace in her shirt ..turns out the chain snapped apart right in the middle. (It was very flimsy and thin)My grandmother took the chain to Kay jewelers a week later and the jewelers said they didn't have anymore of the necklace in stock. That it wasn't under warranty so they couldn't replace it. Literally a week after receiving it my grandmother couldnt get a replacement. The sales woman was very rude a dismissive and when asked if she could speak to a manager my grandmother was told he wouldn't be there for 3 days. ...its a shame they couldn't replace the chain for her. She ended up going elsewhere to get a better chain with nicer more empathetic employees. read more

Amazing experience here. Will definitely buy more from them. James the manager was phenomenal and courteous and very understanding of the philosophy it's easier and cheaper for a business to have a customer for life than it is to sell one item and never have them come back. They never made us feel unqualified or stereotyped even tho we have tattoos and I'm covered in them. They have a knowledgeable saleswoman in Tracy and they trusted us. If you want to be treated with a low pressure polite and down to earth staff then please go here. read more

Kay was phenomenal in helping me pick out an engagement ring this year. Janna specifically was incredibly patient, kind and super helpful throughout the process. She made the ring buying experience so much less stressful and created a very welcoming and exciting environment. James was also very helpful and knowledgable throughout my time in the store. Both James and Janna assisted with picking out a ring, helped with walking me through the whole process and it turned out fantastic. Will most definitely be going back to Kay for the wedding rings and any other jewelry purchases. Thank you again so much! read more

We bought our engagement set and wedding band back around November 2012.Our wedding date was December 7th 2014. I dropped off the wedding band at the Park Place location in Tucson AZ to get it sized around March 2014. I don't recall a phone call when it came back in and on the day of my wedding I thought I had it until I opened the box while at the hair salon. I immediately ran home with hair and make up done, and while in tears we ripped apart our house before our wedding. My maid of honor called the Park place location and gave my husband's name, and my maiden name. Kay Jeweler's said they did not have it. I was emotionally distraught on my wedding day. After the wedding and more looking we were planning on filing a police report and blamed the house cleaners that worked over time to get our house done before the family came in. I couldn't deal with it right away so thankfully we never filed. In January I went in and ordered a new wedding band just like the original. When the new band came in, the man we dealt with said he was confused as he pulled out our original band. Once again, I felt all the emotions that I had on our wedding day. My husband is furious that this could even happen; that Kay just had it in a drawer from March-December and that the day of they said they didn't have it. It was a slap in the face after ordering the new one. We could have picked it up on our way to the church. Every kiss begins with Kay but ours did not on our wedding day; I sincerely hope this never happens to any one else. Sadly, we will not be making any future purchases. read more