This dealership is CROOKED ! They do the BAIT and SWITCH on a customer. they try to charge OVER the sticker price .. They quote one price and try to charge another. They quoted a 1.99 percent interest rate and charged 4.24 . What a joke! LIARS ALL THE WAY AROUND! They must be desperate to sell cars! DO NOT GO THERE read more

I am not one to leave reviews but the salesman Big Jim, and Haresh Bhojwani earned this one. From the beginning they were honest, and made my buying experience absolutely amazing. I came in exhausted from visiting other dealerships and was ready to settle and give up but these sales people fought for me and I ended up leaving with the perfect vehicle for me. I could not be happier. Thank you for the hard work. read more

Keating Toyota - Car Dealers Near Me - Manvel, Texas

They are adding $20K to the advertised prices of their cars, calling it a "marketing adjustment." That seems very unethical to me and I would never purchase a car (or do any other kind of business) with such price gougers. read more

Keating Toyota does not honor their own salesman's price. I completed the online "build your car" and the salesmen and I talked through options, add-ons and prices. Finally came to an agreed price. When I showed up at the dealership (with the same salesmen that I emailed with) they would not honor the price. They came in 25% over the agreed upon price. Not even close! They moved a little bit, but not enough. Integrity is still important to some people, clearly not to Keating Toyota read more

Horrible experience dealing with this dealership and the GM/Part owner/operator Anson Jones. Typical bait and switch. Advertised his personal vehicle (Porsche) on their website then raised the price $10K after a deal was written up. We then negotiated a price (still higher than original advertised price) and when I questioned some of the fees on the buyer's order and why no application for an out of state title, radio silence. He decided, he didn't want to sell the car to me anymore. We walked away from a $140,000 car over $650 or so in fees that they couln't or wouldn't explain to me. Poor communications from their finance Manager Brian Perez. Very disappointing that they didn't allow me to inquire about fees , as an out-of state cash buyer on a very pricey vehicle. read more

Very long wait just to get a simple answer that could've been communicated hours before making us wait. Horrible costumer service on top of that. I'm a young adult still building credit and the manager tried to lecture me about credit, hence I already know all he was telling me. It felt as though I was a kid in his eyes and not a costumer. They sell you what they want and don't listen to your needs. Never coming again to a place that sucks at communicating and just wants to meet their commission. read more

Service bad takes too long and gives no update on vehicle. They gave me a time but far from 2 hour wait more like 3.5. Had asked for wash which is free after services and of course it was not washed. They even have a sign at register to pay, free car wash after serviced. Didn't want to say anything just wanted to leave. read more

Don't finance a car here!!! You'll agree on a price and they'll add 15-20K without you even agreeing or knowing about it. Won't show you a final breakdown of prices until everything is already signed and you're out the door. No hard copies, so you can see what you signed, they just give you a USB. And if you need anything after the purchase, plan on having to call them 4-5 times just to get through to someone. The worst car buying experience...ever. read more

Made an appointment to test drive a car. We drove an hour to get there. They sold it while we were on the way. No call, no text Imagine how they'll treat you after they already have your money if this is how they treat you before. read more

The worst Experian I've ever had with any car dealer, I've called the dealer enquired about Sienna and spoke with Santana who confirmed they have one available. I told him I will drive down to have a look at it. I was introduced to another advisor when I arrived and asked him to see the car he said we don't have any and when asked for Santana he said he only bring customer to dealer. This was the cheapest approach for any dealer to lie to customers and waste any one's time. No morales or any kind of professional service. Absolutely disgraceful. read more

Super disappointed with how things played out today. I called this afternoon at 1147 to make sure that the two vehicles were there that I wanted to see. Especially since I drove an hour to get to them. I was told that they both are and keys would be held for me till 5pm today. I arrived at 1:05pm and neither vehicle was there, one was sold the other day and the other one a deal was made on while I was walking in. I expressed that I wouldn't look at any other ones and of course they did the car sales thing where "let me show you this". Which I'm not upset about cause I get that, but when I tell you no thanks and you continue on at that point you are wasting even more of my time as well as yours. read more

A very bad experience, there is no credibility in dealing, only striving to make money in every way, and not taking into account the economic and psychological situation of the customer after this damage to the customer. The car that you bought for forty-seven thousand dollars only four days ago and you want to maintain is worth more than twenty thousand dollars. Please take my advice before it is too late and do not deal with them because they have reached the height of deception. And I have proof . And when you provide them with evidence, they disavow it and evade it, because they have prior knowledge of these problems, and the choice is yours (the customer), to make the right decision not to think about dealing with this company. read more

If I could give them negative 5 stars I would. We were interested in purchasing a Certified Pre-Owned vehicle from Keating and called their sales staff. They were friendly and helped us locate a vehicle at what looked like a great price. Since we lived roughly 4 hours away from the dealership, we confirmed on the phone that our all-in budget was realistic for this purchase (for a vehicle they'd had sitting on the lot for a month). The first woman we spoke with said it was well within the realm of possibility. We asked to speak to a Senior Sales Team Member and asked the same question. And he too said that budget all-in/out-the-door was well within the realm of possibility since they either needed to sell this vehicle or send it to auction. I took time off work, packed up the family in our only working vehicle at the time, and drove the 4 hours to their dealership. The short version of what transpired after that was at BEST, absolute negligence, and at worst, it was outright Fraud. They didn't honor the price discussed on the phone or during our test drive. And although it was above our budget, we mistakenly moved forward with the purchase due to the need for a working vehicle and the time, gas, and expense we'd already committed to this day. After getting it home we had it inspected by a licensed and bonded auto-body and mechanic shop and found it had aftermarket parts installed, poor welds in the engine bay that were already rusting, damaged frame portions of the front end, overspray and poor paint cover-ups in numerous areas and would have cost roughly 13K to properly fix (and that was before the shop actually removed items/body panels). This was reported to them. No response. We tried again, no response. We tried Toyota Corporate and after 4+ weeks of back and forth, they decided they would stand by the CTO evaluation the dealership had stamped on the vehicle even though we had proof Korean aftermarket parts were on the vehicle and the frame support damage should have made this vehicle unsellable in the first place. AVOID THESE SNAKES AT ALL COSTS. read more

Ask for Manuel - he's great! No pressure and will answer all of your questions, get you a fair deal, and treat you right every step of the way! read more

I certainly do not want to cast my experience as typical as I only purchased one vehicle and had interactions with only a handful of people, but knowing there are many options, I'll certainly never purchase another vehicle from Keating Toyota. I made an appointment to view the pre owned Camry I saw online. When I arrived the salesman, Arturo Ordaz, tried to sell me every other Camry he had in stock. When I insisted on seeing the one I had viewed online I was told it wasn't ready, yet I'd made an appointment to see and drive that particular car and had driven 48 miles to view that particular car. When I was finally allowed to view it, the car was filthy inside and out, and looked NOTHING like the exact same vehicle I had seen online. I was not allowed to test drive it, but was allowed to drive another Camry and was assured they were identical (turns out they were not). This salesman used every typical sales tactic to get the sale, and yet cared nothing for my time or my overall satisfaction. When I returned to take delivery of the car, it was still not clean, the front was covered with dead bugs, beneath the floor mats the carpets were filthy, and one of the keys wasn't properly programmed. This meant a THIRD return trip to Keating. On this trip it was clear that their customer satisfaction guy (Davenport) just wanted me gone. He used typical distraction techniques to avoid dealing with my frustrations. My company has purchased multiple Toyotas, and will be buying more in the future, but we will avoid this particular dealership. With all the choices you have in the greater Houston area, I'd recommend you take a pass on Keating Toyota. read more

Sara Robles and crew took really good care of the family and getting them into their new 2024 Toyota Tundra! Highly recommended.

DO NOT GO TO THIS STEALERSHIP!!!! They will scam you at any chance they get! I truly wish I could give a negative star review because our experience with them was beyond poor. They lied to us about price that we were adamant about not going over then went 6k over that price when we showed up to buy the car as long as it looked as good in person. They lied and certified this vehicle when they hadn't done the necessary inspections and it didn't meet the guidelines. It had been in a SERIOUS wreck that still had over 18k worth of damage and poor repair work that needed to be redone. Of course when I tried to contact ANYONE we had spoken to they wouldn't take or return ANY of our calls! This tells me all I need to know that they were perfectly aware of the condition of this car and the lies they told to sell it. Otherwise why ghost us when we haven't even told you why were calling. This is s VERY short summary of the BS that went down with them. I just don't have enough time to share every last detail because this is still an ongoing issue that we have been trying to resolve for a month now. Predatory and Unethical behavior Misleading sales adds/ showing a low price online then way higher when you get there. Deceitful practices/Outright Fraud! Certifying used cars that don't even come close to meeting requirements, not only ruining their name but the Toyota name in the process Poor service team- they were supposed to replace a part while we were there that had caused an issue, they replaced that part but not the other part that was also really messed up. This is the only car we came to look at an to possibly purchase and we were there for 5 hours!!!! After driving 4 hours to get there with our 5 year old that was running a fever. (yes we had a sitter they couldn't watch him because of his fever) read more

they're fine - bought a new car and they got reasonably competitive and moved things along. they were very noncommittal on trade-in and pushed the deal through ignoring it. within the same 10 minute timeframe the finance guy 1) tells me i talk to the people "upstairs" about trade-in and 2) has me signing paperwork with no trade in information filled in (hindsight is 20/20). so i had to go sell my old car private party before finishing with them. if trade in is important to you you should go somewhere else read more

I saw a 2023, RAV4, Certified Used vehicle, that I was interested in, on the Keating Toyota website. I made an appointment with Mr. Mikijah to check it out. We made a deal and I drove the RAV4 home. I also received help from Mr. Huggy with questions and concerns. We took the RAV4 on an out-of-town trip on April 12. During this trip, we stopped at a tire shop at Port Lavaca, because the steering was vibrating. We had Garcias Garage, balance the tires. After our trip, and getting the RAV4 home, my boyfriend and his buddy, inspected the regular maintenance stuff (Oil, Tires, Filters, etc.). We found a few concerns that needed to have attention. I went back to Keating Toyota on April 17 and with the help of Mr. Ben, Manager, all my concerned issued were remedied. Mr. Ben wrote down on paper, everything that was on my mind. I drove out of Keating Toyota with a feeling of safety and with a well-maintained vehicle. read more

Keating Toyota - 2023 RAV4 - Car Dealers Near Me - Manvel, Texas

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My husband and I specifically and explicitly explained that we were not interested in optional warranties/maintenance plans. Our financial associate Brian Perez added them anyway, moved us back and forth between two offices to sign documents electronically (talked us through them without an opportunity to scroll to read), then printed out the forms and enveloped them. Without an opportunity to review the forms, we were immediately brought out to the car to go over features. I didn't catch the mistake until the first bill came. In the nicest possible terms, Brian's behavior was either negligent or unscrupulous. Because of his actions, I will never do business with Keating Toyota again. What happened was unacceptable. I currently have another car on order with this dealership, which I plan to cancel immediately. If you choose to buy from this dealership, I implore you to request paper copies of financial forms prior to signing, and review your documents for unexpected charges. What is being explained as you sign the electronic documents may not reflect the actual contents of the forms. read more

I'm in the service industry so when my clients come to see me I treat them as if they were coming to my house. I roll out the red carpet. That being said.... I had an appointment to have my care serviced, typical oil change. I arrived early when I walked in to check in no one greeted me no one acknowledged me. Finally one of the employees asked me how he could help. No smile no how are you today. So I asked how lone the wait was he said about 1 1/2 I didn't wait that long last time. He could have explained why or how busy they are that would have been fine with me but I was not treated with some sort of respect of a customer who has told many of my client how great experience I had with I purchased my vehicle from them. A smile and a brief I'm sorry we are so busy but we will get you done asap would have kept me there. Won't be back especially when I buy a new vehicle!!!! read more

Associate Hailey in service was absolutely amazing and went above and beyond. Entire staff from counter to service technicians were excellent. Would definitely recommend and will definitely be back again. read more

We just got our 2022 Sienna platinum at Keating Toyota. And we just can't find ourselves recommending this dealer at all due to their deceptive business model. 1/ When we get there the first time and talk with Joseph Coulter. For us to put down deposit, he's told us that when we deposit. If the car comes and we're not in town. He will be able to hold for us until we've come back. Which is the first lie. We do know that he can't just hold for us anything due to another salesman. So even if he didn't lie to us like that we still put down a deposit. When I come back from my vacation, the car that he promised us was sold. So I just asked him for fun why did he tell us he will hold the car for us. He then turns around and says he's never said anything like that. It was a minus point for not being honest. 2/ DO NOT trust this dealer about their so-called "no market adjustments" AKA dealer extra profit. The van was listed on their website for around $56000 and it sold for $60000. When I asked he told me the price was increased. Which is another lie from the same salesman. It was ok because right now everywhere you go they will have market adjustments due to the supply shortage. However, go to a different dealer and they'll tell you that beforehand and not fraudulently advise you 1 way and charge you another. 3/ this is even more ridiculous in their finances department. Talked with the guy name Adam Delagarza. Making us wait for almost an hour and he's just sitting in the office doing nothing? How did I know? Because my baby running around and while chasing him I passed by his office and saw him doing nothing. How everything that's not the bad part. The worse part is that they will make your rate supper high to get a few percent extra of dealer reserves. My wife's score is well over 720 and our income is high. We're always got the best rate available at the dealer. This Adam guy was trying to ignore and not tell me about our interest rate. When I asked he told me 6.9% and it was ridiculous. Even though the fed raised the interest but should not be that high because I just applied for finance with Tesla, and I know my rate very well. Told him we will take a shorter term and he's lowered it down to 5.8% because I guess he's going overboard with his greed on this one. When I told him I want to take my bank in for the payment. He then told us they do not take outside financing. Yes, you heard that right, they will not take any other financing other than theirs. Why? So they can get that dealer reserve interest rate. It's basically, they will get that extra interest as their income. So either let's then have it or not buy the car at all. They don't care. The bottom line is to go somewhere else and they're more likely to tell you all of this beforehand. Do not buy from this dealer if you can due to their deceiving business practices. All of the good reviews are just from them getting people write it. read more

I'm not a person who normally rate bad. But this place cannot even have 2 starts. They sell you what THEY want to, not what you need or what you look for. At ridiculous costs for all add-one and extra services. I call them 3 times to ask if the vehicle I was looking was was available. Of course it wasn't when I arrived. They told me they were going to give me another vehicle at a discount to match what I was looking for. They didn't! My vehicle trade in price was a joke despite they have a big poster with KBB; they were far by over 20%! Their extra services are expensive as hell! Completely absurd! 400U$ for an antibacterial, which costs 35-50 U$?? Telling you that is for covid? "Antibacterial to kill a virus" All those paint and fabric protection useless for over 2000u$?? APEX GPS? Why you need a GPS?? Over 2,500U$? Be careful! They will use any other email account, double check!! They will give you with incomplete documentation! When I tried to cancel those services, they told me that the window to cancel was due. The paperwork showed 10 days, and guess when they gave me the documents?? 11 days after!! I will pass the message to my friends and colleagues. They lost much more than what they could have won. read more

A few months back had my 2021 Highlander in for service under Toyota Care. Everything was well-taken care of, but took an hour and 20 minutes, when they promised 45 minutes, typical of dealers. After the service the representative worked it out to no-cost, which I appreciate. They parked/boxed my car in when I tried to leave but was able to worm my way out. (Thank God for backup cameras.) The late service and leaving-me-hanging park job is why I took off a star. 2nd encounter - Called today about a maintenance light and the nice lady explained what it was for. She also answered my many questions about servicing my vehicle in a professional, knowledgeable manner. Very helpful. read more

Had a great experience at Keating Toyota in Manvel. Nathan was very professional and very helpful in showing us our options and test driving the Grand Hylander. Thanks so much, Nathan! read more

I purchased a truck from them and had a terrible experience. Tried to charge an extra $6000 in junk fees. I negotiated on a price with the sales person and when I went to the finance person they added back on the fees again. I had to argue to get them removed again. Very bad customer service. read more

Me and my Husband had a wonderful experience buying our new 2017 Ford Escape. Look forward to doing business with them more keeping the maintenance up & keeping our new car running smoothly. read more

Keating Toyota - My New Baby!! - Car Dealers Near Me - Manvel, Texas

I was very pleased with the number of cars to select from and the team willing to help you leave with a good deal.

Internet price of vehicle was $81,000.00. Sales person called and confirmed price was $81,000.00. Drove to dealership and Brenda (sales person) and manager insisted on running credit first then explained the vehicle is $126,000 ($45,000 over MSRP). read more

My response to Keating Toyota last weekend: Ralph Gutierrez and Keating Toyota, I am very disappointed in you and your company Sir. After driving over 50 miles this morning to meet with you regarding the vehicles that I asked you about the day prior...... to find not only did you not have them on the lot, as your web page says. But, that you could not even bring yourself to come tell us personally when we arrived at the dealership? Unbelievable. We had an appointment scheduled for over a week. And, multiple emails from Keating reminding me of the appointment. The least you or someone from your business could have done was call us prior to our appointment to let us know that not only were the vehicles that we discussed gone, but that there were ZERO of either type on the lot at all. Again, not what is published on your website or confirmed by you yesterday. I even texted you a snapshot of the vehicle that were ready to buy yesterday. Not once did you reply that the vehicles were no longer available. I feel like we were lied to to get us to come into the dealership. Even after we left, there has been ZERO contact from you or Keating Toyota asking why we left. Is this how Keating Toyota does business? I have been in business for over 30 years. Sir, I will tell you that Keating has lost a customer today. And, your company will not receive any kind of recommendation from us in the future. If you treat prospective customers like you did my wife and I, I'm afraid that you will not be very successful. I hope that this helps anyone considering conducting business with this company. read more

Horrible, very slow customer service. Gave me the wrong plates& stickers. Gave Someone else my plates & sticker...they misplaced my check for months no update. read more

Came in for oil change under my Toyota care program. One of the service guys is a heavyset guy with a large beard. First he tells me his opinion on covid-19 which I have zero desire to hear about. Then in the process of trying to sell me a $45 cabin air filter that can be purchased on amazon for $6 he states by the look of the filter I must be a smoker. Sorry dude I don't smoke just a dirty filter. Mind your business and keep your opinions and political views on constitutional rights to yourself. Just change my damn oil. Not sure I'll be back read more

Keating Toyota - Gentlemen on the left is the guy you want to avoid if possible. Everyone else has been fine. - Car Dealers Near Me - Manvel, Texas

If you want to pay 10k plus over MSRP and want to deal with sexist salesman this is the place for you. My husband was in desperate need for a new truck and we decided on a tundra we wanted a limited and settled on a SR5 because of "market costs" I asked about removing certain things we didn't need on the truck and they said everything is non negotiable you either pay way over what the truck is worth or walk. So we walked. read more

Worst place to buy a vehicle. They treat you like you're incompetent. Went with my husband to inquire about a truck. The salesman Tom talked down on me, kept looking and answering only to my husband. Very sexist snd disrespectful. Even his co worker had to tell him to shut his mouth because he kept talking over me. They sell products that are rated terrible and keep pushing it on you. We were going to purchase the truck however did not want the Apex gps system, i would've gladly added other features in place but they kept pushing for this garbage add on and said they had already installed it when i specifically said to not touch the truck until I inspected it. Not only that they tried to lie to us blatantly saying the manager wasn't available even though he claimed he just talked to them. Just because I'm a woman doesn't mean I don't know how to research. Next time they need to think about who they're really selling to. read more

I set an appointment to purchase a 2021 Toyota Corolla from this dealership today and my experience was super negative. I was helped by someone named William, who allowed me to test drive the car that I was interested in getting by myself. I was on the road for not even 10 minutes when the engine began to overheat. I immediately pulled over on the highway and tried calling the dealership, but no answer. My friend had to pick me up from where I was stranded and when I got back to the dealership, the manager I spoke to could not have cared less about what happened to me based on how he was acting. He also tried telling me that William was actually someone else, which doesn't make sense to me because he's the only one who helped me and you should know your employees' names. Safe to say I did not purchase anything from this place and I will not be coming back. read more

NEVER buy tires at Keating Toyota! They do not honor the tire warranty. I bought Michelin tires there, with 80 thousand mile tread life guarantee, after only 26,000 miles tires were worn out, & Keating refused to do anything for me. read more

Horrible experience. I would suggest you stay away from this dealership. It is the exact opposite of the experience you would like to have. Pushy and rude are just a couple of the nicer words I could use to describe our experience. read more

Upon arrival, before my wife & I get to park we are waved down by David "Huggy" Huggins. Stated he is a manger there & asked what it is we were looking for. We told him that we've been doing online shopping & just wanted to look around. From the start we never stated that it was our intention to leave with a vehicle. From there he looks back at a group of salesmen to see who should help us. Then comes up Francisco, who is introduced to us by David with unnecessary comments about his hair. (This happened again about his handwriting later on). As a customer it's not really a good look to belittle an employee for laughs, especially as I see the look on Francisco's face. We're then taken inside to let Francisco know the basics of what we are looking for. Which is a vehicle that can fit 3 car seats in, and we gave a price. After we gave the information we were taken back to David, which he led us to Shawn's office. This is were things start to slowly decline. It seemed as it was going good at first showing us options and letting us know different vehicles. My wife test drove a vehicle and if we had to choose, it would have been that one. David continued to try and explain the details about it and how it was the best deal we'd get no matter where we look. But, this price was just a little bit out of our baseline. It was brought up to us as well more than enough times that we are a younger couple & as if we didn't have any knowledge about what we wanted and seemed as if he were trying to push us in a completely opposite direction. As we are going through this, we had to deal with David's ice chewing (which he had accidentally spit out). As well as an abrupt burp. The deal he offered did seem like a great deal but again we had a range that we set prior. As the night goes on there are times my wife & I have to talk things through and make a team decision. But it always felt like our talk time was being rushed. David leaves for a period of time and comes back with a closing deal, not asking us, but telling my wife to "sign here" with no further explanation. But even though we are young, we are not dumb. No signature. We're showed one more vehicle for lease that is beyond our price range. It then felt like David was trying to take charge and tell us what we wanted and what we should get. It was too pushy. He stated that there is a reason he's a "Manager" and why he's sitting in that office. (With Shawn's name plate on the desk). Again, our age kept coming up and it felt disrespectful as if we didn't know better. Towards the end of the night it appeared David was more frustrated because we were sticking to our price range and not just signing the dotted line. Closer to closing time, there would be multiple employees coming in and out of the office trying to talk to David, not about business, but bowling night. At that point we knew it was just a waste and it'd be better off to head a different direction. We feel as we may have had a better experience with a different rep. Other than the time with David, Francisco was great help and wish him the best. read more

Almost $40k over sticker price. The Supra is a low production car the dealerships one allocation doesn't justify robbery.