BEWARE: I hired Taylor and Justin to do a gutter replacement on my house…read more
There are even more issues than mentioned here, but I'll try and keep it as brief as possible.
I have a lot of trees above my house, so gutter guards were also included in the quote. They started on the install and I came home half way through, before the gutter guards were even installed--and there was a huge drop down from the roof edge to the top of the gutter. It looked odd to me, so I questioned it and they insisted it was normal.
At the beginning of the job they suggested changing out the current 7" gutters for 5" because "it's more modern looking and would still be functional"--but the gap (that they said would be covered up by the gutter guards) looked extremely odd(should have known here to cut and run).
They completed the job and I asked them to paint the gutter guards, as you could see so much of them, it looked like my roof had a silver grill. They painted them, I paid them, even a bit more than they charged, paid all cash and they went on their way.
Upon inspection, I started noticing issues that caused me to question the quality of their work. There were busted boards underneath the roof awning, drilled holes into my house that were backed out and never caulked, seams that didn't line up, sealing job on the inside that was so bad it was prohibiting water to actually drain---but worst of all, I did a water test and water just went right over the top of the gutter guard down the side of the gutters.
I called them, voicing my concerns and they came back out. I told them I was unhappy with the damage and that the gutters didn't even work, and they looked me in my eyes and swore they didn't drill holes and not fill them or anything of the other things I claimed. So we went up on the roof and I showed them the 12+ holes I had in my house that they didn't repair, along with the wood damage that they said "was just because it was hard to get the old gutters off". At that point only one of them apologized.
The worst part, was that they sat there and swore up and down that everything was fine with the gutter install, and that my "water test" was too much water and that the "coating on the gutter guards would become better after it rained". I said fine, but they agreed to come back out to repair the holes and "pressure wash" the gutter guards, for some unknown reason, as they thought that it would get the "oil" off the paint and allow water to go through them easier.
Fact is, the reason that the gutters don't function at all, is because they installed 5" gutters when they should have been 7" gutters. Because of that, the angle down from the roof edge to the edge of the gutter is so great that water just goes right over the top and the gutters don't even function--on top of also pushing the edge of my end roof shingles up to allow for water intrusion.
I've sent them videos of it, and they still want to come back out and "assess for themselves" even though they've been back out twice and claim up and down that the 5" gutters are just fine. I told them no that they've had their chances, and that I want a refund, and it's been crickets ever since.
Since then, I've had two different roofers out to look at the job and a general contractor, and all three have said that because I have 2X6 rafter tails that 5" gutters should NEVER have been installed. My guess is, is that Taylor and Justin don't have a machine that cuts 7" gutters so they suggested 5" to my detriment, and still don't want to take responsibility for their mistake.
I wouldn't have written this review if they made any attempt at all to take responsibility for their mess up or even come to the table to make things right, but the fact is I paid thousands of dollars for a product that simply doesn't do as it is intended.