A strange older man with balloons approached my friends and I as we were eating, to inform us of "Kid's night" despite not having any children with us. He attempted to tell jokes and play little pranks on us, but made us very uncomfortable. Good, quick service. Food was alright. read more

Kelly's recently cut their late-night hours back. The drive-thru is now only open until 3 AM on Friday and Saturday, and on all other nights closes at 1 AM. Those late-night hours were a godsend for me, a night owl who is often looking for something to eat around 1:30, 2 AM. Gotta subtract a star. read more

Good atmosphere, clean, and spacious. They have a huge fish tank right where you order and Art with old pictures of the Boston/ North Shore area. The hand made inions rings have a nice hard crispy fried shell, it sounds like they do a house made batter for these. The fish could have been fried just a little longer, but I can appreciate the ease in which you could slice the next bite right off. For the price, speed, and to satisfy a fried fish/seafood platter I'd recommend. If you need more tartar sauce or lemon wedges you will need to ask the front counter, they don't keep these items next to the ketchup/napkin area. read more

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I had an unexpectedly good time here. I ordered the veggie wrap and that it was delicious! They have cute aquariums in the restaurant so I sat right next to it with my friends and it enhanced our dine-in experience! I'd go again! read more

I ordered delivery from there a cheeseburger double meal Greek salad and clam chowder, but only received a sorry excuse for a salad a chowder that was a size below I ordered and for some reason I simply can't fathom cheesy fries instead of my cheeseburger meal. When I called to ask the said to contact uber which I did And I could just reorder and they would send it out. Only to order again and again got chicken finger plate instead of the things that I ordered. I don't know what's happening in that kitchen but it must be absolute chaos and something I want no part of. read more

Overpriced! Fries & Onion Rings : BLAND!!! Tasteless! They look & smell delicious but they DON'T taste good :( Worst part, if you tell them you don't want them, they still charge you for them. The company obviously doesn't care about their customers (don't make people pay for food if they don't want it!!!!!) Chicken Noodle Soup : Disgusting. Slop. I wish I too a picture before I threw it out. No distinguishable noodles, no chunks of carrots, no chunks of celery...just mushy slop. They should be ashamed of themself for serving that to people. Do yourself a favor, drive a few miles down the road & hit Liberty Bell, Main St, Melrose for a WAY better meal!!! read more

Water chowder, bad service, and everything just is a hassle at this location. One good thing is that the cashiers at the drive through are typically efficient and pleasant. Other than that, it it just one problem after another. When I try to talk to management, they either fight with me or just shrug. Guys, come on. read more

I can't fly into Logan and drive to Maine without first stopping at Kelly's. I dream of this place. Living in CA and being thoroughly deprived of lobster, this is always a great start to my vacation! Always order the surf n turf. I see people complain about the prices being high here, try ordering a lobster roll (if you can find one!) in California. Yikes. read more

Kelly's Roast Beef - Surf and turf. Perfection. - Sandwiches Near Me - Saugus, Massachusetts

Omg I just ordered their steak and cheese hot sandwich/sub and it was amazing. It was moist and perfectly proportioned with cheese and onions. It came with a side of chips. Better than a philly cheese steak in philly! read more

I'm from LA and heard about this spot on the Travel Channel and now I'm wondering if the Travel Channel is running out of places to promote and is just pushing everyone. Is this roast beef good? Sure. But, good as in a notch or two up from Arbys, rather than you have to eat here if you are from out of town good. The roast beef sandwich comes on a roll that tastes like it came from Arbys, but the beef is much better. It's good and tasty, but not 'oh my, this is amazing' food. And, the french fries and onion rings are no different than some fast food chain. Let's be real here. If you are driving down the highway this place blows away all the fast food spots, but it isn't more than a notch above them. Give it a 3. It's good, not great and way, way better than average. read more

Kelly's Roast Beef - Roast beef thinly sliced witj mustard. - Sandwiches Near Me - Saugus, Massachusetts

Great lobster roll & fried scallops! Their tartar sauce is also homemade & very tasty! My family says their fried shrimp is the best around!

Sadden me to give this place a star since 15 years ago it was my to go spot for seafood and roast beef. The quality is going down hill! I went to check it out today for lunch and the service was terrible . Here is my story: I asked the manager if I can get anything else instead of fries on the fish plate and she kept telling me different answers and confusing information. I just settled for fish with onion rings since i felt she was getting frustrated. as she was walking away, she shouted loudly and rudely: "I don't make the rules here" how rude of you to say that. You just ruined the great service I used to get here. I guess if the manager is rude and doesn't care about the place, the employees won't either. You lead by example! Now let's talk about the pricey food: roast beef cold and tiny portion for $12. Fish tasted like if was frozen and fried since it had some weird markings on it and soggy as hell! Prices are outrageous!!! Clam chowder small cup for $7, $10 for a bowl forget it. It doesn't even taste good. There is new and upcoming places in this area that have better seafood and roast beef ( Mike's roast beef and Glen's roast beef are both amazing!!) Do yourself a favor and skip this lame and rude place! read more

Went to Saugus location tonight in drive thru they messed up my whole order. I was asked to pull up. So I did the girl brought me out order but no sauces like I asked for, she went in to get and that's when I looked and at my food and it was still wrong. They did not give me onion rings. I mentioned it to her and I immediately got attitude. She was not going to do anything about it so I asked for her to go get the onion rings. No sooner did she go in her manager came out screaming at me as if I was a child asking if I called her an a hole. His name is Nick and he was the most ignorant worker I ever experienced there. I asked for my food he said no leave so I said I want what I paid for. He refused and refunded me instead. How can his employees treat customers like crap and then they feel they can come yell at us. read more

Watch late night hours. They advertise they are open till 3 am. I raced there and was told that they close at 1.

For the love of God have they gone down hill. Received overcooked beef and did not get served light mayo but more like a mountain of mayo! SoS always but I guess you need to order extra because one seems appropriate NOT!!! Honestly the prices have always been jacked up since I've been a child (35 now). Clean it up Kelly's...but people still go to this place so I guess people know what good food is lol. Drive up to Peabody and you'll find some primo roast beef spots for some 3-ways! read more

Been going to Kelly's for years now. My biggest critique is that their roast beef quality is inconsistent. When the beef is good, it really is the best roast beef sandwich anywhere. But 40-60% of the times it's just not good, i.e. fatty & overcooked. But that other 40%, like I said amazing! Take a chance, I do. The burger is also a must have, as it is absolutely delicious. Shrimp, and scallops are a bit expensive but the portion is good. The clam chowder is ok. Overall, Kelly's is one of my favorite places. I'm a night owl so being open till 3am is a plus. read more

I'm sorry but what the heck is this stuff? Roast beef is Terrible and I'm just grossed out after taking these pics. Worst I've ever had. read more

Kelly's Roast Beef - Ummm. What is this. Roast beef? Awful - Sandwiches Near Me - Saugus, Massachusetts

This was by far the worst lunch I've ever had. I ordered the crab roll which tasted like air. In other words BLAND. Tasteless So my husband exchanged it for the scallop plate. A true grease fest. The scallops were tough and dry and the batter was over browned and greasy Unlike the pale undercooked French fries. I would never eat there again. Oh did I mention the outrageous prices. For what it was. Not worth it I can't even give it one star. No wonder there wasn't a crowd there on a Saturday between 1230 and 1. Drive by the border cafe and check out the crowded parking lot. read more

Roast Beef cheese BBQ sauce fries onion rings you don't need anything else well maybe a beverage to wash it down

I forgot why I stopped going in but remember real fast. Their food is overpriced. Tastes marginal. Got a small roast beef not much beef in it. A small drink and the cost 10.75 Have no problems someone making a living but to make a score is not right. 2.25 for a small fountain. And try to buy a bottle and said it's for uber delivery only. Again it will be years if I ever go back there again. read more

There's nothing quite like a visit to Kelly's. The place is a New England original that hasn't lost its feel even as they've updated and modernized it over the years. The roast beef is fantastic. Juicy, flavorful and perfectly cooked. I do wish that you could still get BBQ sauce at the pump station alongside the ketchup, but I understand why. People suck. The people who work there are great. They're friendly and helpful, the service is prompt and they bring your meal out to your table. I love their soda machines. They have the fancy automated ones that will mix any sort of drink you'd like. Lastly, I'd be remiss if I didn't mention the regulars. Not many places left outside of Eastie and Southie where you can overhear old school townies chatting over the news of the day or just generally busting on one another. It's a treat. Stop in and enjoy on your way to/from Boston! read more

Kelly's is TRASH. Always messes up my order whenever I go there and the employees who work there are also super RUDE.

Avoid ordering deliveries from this restaurant and if purchase in person check your bags before leaving. I am always missing items from my orders. My last four orders have been incomplete. On 30 July 2022, I called the restaurant to inform them that I was missing 2 mac and cheese. The manager on duty stated that there is nothing he can do. I explained that I was frustrated because there is a history of them sending me incomplete orders. He then went on to blame the dasher/delivery driver by stating that the order was complete when it left the store. I explained that the bags were sealed/stapled when I received it so obviously the order was not complete when it left the restaurant. read more

I have to admit that I had never been to Kelly's in a sober state until about 3 years ago...and the roast beef still tasted great! I just get a large roast beef with a ton of toppings on it and its consistantly awesome. That's all I ever get and that's all I ever will. Why mess around with burgers or any of that stuff? read more

Kelly's has got a big reputation but continuously disappoints. The staff is always friendly and the place is very clean, but the food is overpriced and spotty. It is convenient and there is lots of parking, but there are better options nearby. The most memorable thing about it is they have a great aquarium to entertain the kids. read more

This place is a little pricey but worth it. The surf and turf was one of the best lunches I've had out all year! read more

Kelly's Roast Beef - Sandwiches Near Me - Saugus, Massachusetts

If it was an option I would give it a zero for stars. We ate a roast beef sandwich which the bun was hard the roast beef was bland. The item was cold we sent it back. They said they put fresh product on my plate. It still tastes like it was sitting under a hot lamp. Very pour quality. My wife's burger was cold. I talked to a manager she offered me a comp, I said I did not like it the first time, so I don t want come back again. There was nothing else she could do. Paid $18.08 and did not get what I paid for. Store manager Artie at cell no. 781-771-9350 was not helpful at all. I then called Corporate office Dean Murphy, 781-233-5700 which is in the same location which was not helpful. I would not go to this place at all. read more

I LOVE Kelly's. I'm reviewing the Saugus one because I hate the beach and I hate Revere, so I never go to the one by the beach. Also, I love that Saugus has a drive thru because I, like 90% of America, am extremely lazy and do not want to get out of my car and wait inside. Also, I'm not reviewing Kelly's for their roast beef because I've never had it. Why, you ask? Because their chicken finger/grilled cheese plates are like heaven in my mouth and I would never get anything different. Ever. Lately, they tell you that you have to pay extra money for extra tarter sauce. I would give them one less star for that, but I secretly think they made that rule because of me (Yeah, one time the guy at the window gave me 10 tarter sauces, not kidding). To sum up this review, Kelly's is awesome and delicious and they just so happen to be open until 2AM. What more could you ask for? read more

It's getting worse the worst roast beef and smallest lobster roll since I've been coming to the one on the beach inn the 60's save your money read more

Frequented this place multiple times... And flavor is what you looking for do not go here. If you are a geriatric you would love this place. Try using some salt and pepper next time. Man! It's always the same bland food read more

Small scallops, small fry, bottle of water. $29.31. Scallops were tasteless. Kelly's Roast Beef in Saugus doesn't use sanitizer on the tables & puts the crumbs on the floor. It got two stars bc the service was good. read more

Kelly's Roast Beef makes a great roast beef sandwich. They also make an excellent clam chowder. Kelly's is a small chain of restaurants in the Boston area. They specialize in roast beef and seafood. Think very upscale fast food. This particular location is huge. Is very clean with good service, a drive thru is also provided. As for the food, I have sampled the roast beef, clam chowder, onion rings and fries. The roast beef is perfectly cooked medium rare, sliced thin and super tender. Priced at $7.75 the large sandwich is stuffed full of thinly sliced beef. It's a great deal in my opinion. The chowder has a great fresh clam flavor, big chunks of clams and potatoes. Maybe a little pricey at $5.50, but not bad for such quality. Both get 5 stars 1 star lost for very average fries and onion rings. My advice, get a roast beef and cup of chowder and forget the fries and rings. The beef and chowder are hard to beat. read more

I still stop in from time to time but how the mighty have fallen. Something about their food is no longer reminiscent of the bastion of meaty greatness that I recall even a decade ago. Still not bad, no longer a necessary stop on Route 1. read more

The Kelly's on Route 1 is the funnest of all the locations. It has a cool old school set up with tons of memorabelia from Revere in the early 1900's and they have several awesome fishtanks. Another new addition to the location is a new kind of soda machine by Coke that somehow spits out over a hundred different kinds of soda, very cool. On to the food, can't go wrong here. Some of my favorites are the Surf n' Turf (mini lobster roll and roast beef sandwich), cheeseburger, and fried clams. read more

A haiku on Kelly's in Saugus Pricy decent roast beef, I drove by here twice each day, Seldom did I stop. That pretty much covers it. Also, they shoulda put the restaurant on the northbound side, and yeah I know, it's possible to cross over the highway, but the bridge blocks out the view of the restaurant until one is basically past the exit, and so you don't think about it til it's too late. I would probably have gone to Kelly's twice as much if it was a little better marked when you are coming at it from the south... read more

My girlfriend and I have been here twice in two years. It on the way from Maine to BOS airport on route 1. She gets a lobster roll with a gluten free roll and I get a roast beef sandwich. The food is great! The roast beef is the best I've had anywhere! And it's a good value. I wish there was a Kelly's in Los Angeles where I live! read more

Went to Kelly's last night ONLY because it was the only place heading into Boston that was open at 11:30pm for something on the quicker side. We got: 2 Large Beefs, onion rings and a medium clam strip. Starting with the Large Beefs: COLD. Huge disappointment. The sandwich comes in a plastic container and stands far too upright to be a true North Shore roast beef sandwich. Onion Rings- Very heavy fried coating that tasted like it was the culmination of all the fried pieces that end up on the bottom of the fryalator. Also, a huge let down. The clam strips- We knew when we ordered these that they probably weren't going to come anywhere near as good as Farnhams, Woodmans, Essex Seafood etc., but we didn't think they would be nearly as bad as they were. (especially for the $20 price tag!) The batter was again very thick and heavy and the "clams" were hard and chewy. It's a really good thing I like tartar sauce so much because that, and the ketchup, were about the only things that tasted good our of our whole meal. Oh, and of course the Fountain Diet Coke. So- next time you find yourself thinking about pulling into a Kelly's RB, DON'T. You'll leave angry and unsatisfied and you'll probably end up looking for directions to Nick's Roast Beef in Beverly- which is simply the best. read more

I don't know what it is about this particular Kelly's, but every time I go here for a roast beef sandwich which is supposed to be there standard, I end up getting a sandwich that is really some of the worst roast beef I've ever had. The roast beef is thick cut, gray, rubbery, and tasteless...no joke. It's like this each time I've been, end up throwing most of sandwich away.. I've been to other locations like Danvers and this is not the case, just this location. Avoid roast beef here. read more

Recently went to your location in 595 broadway, i usually go to the one on the beach...but happen to be driving thru, so i stopped, u have some of the rudest drive thru staff in the world, a young kid even came out to scold me because i didn't park where he told me to. all i saw is 5people drive in front and my food order was still not ready, not only that but i had no napkins no nothing in the bag, no sauces after i had asked for some. it was the worst service. even burger king does a better job ! and your food was okay. not even great. i got it cold and the fries were gross. i don't know if this is what your serve everyday but if the service had been at least good i wouldn't mind trying it twicee. read more

My husband and I were Kelly's fans for over 20 years but I guess its true that all good things must come to an end. We've seen many changes, bad customer service, inept help, incorrect orders, high prices, poorer quality food but the last straw was my grilled Reuben sandwich. The corned beef tasted awful, I mean like it was bad. I'm not a fussy person but I honestly couldn't eat it and ended up throwing it away. I emailed Kelly's to tell them of my experience with the suggestion that they look into a better quality control program to minimize the chance of this ever happening again. Their response....nothing! No response whatsoever. I'm assuming it just wasn't worth their time to respond. Well, its just not worth my time to make the trip there anymore. read more