I go through the drive through today to get a large roast beef meal. I ask for Diet Coke for my drink and fries and onion rings as my sides. I ask for two tarter sauces, and I ask for some extra fries and onion rings since for the amount you pay for a large roast beef meal, I'd like more of the fries and onion rings, which in my humble opinion, they skimp you on BIG TIME. When I get my order, the woman at the drive up window says they weigh the order and can't give more. I drive off and remember that I should check my order and make sure it is all correct. Well, I was given root beer as my drink, and no tarter sauce, and a small amount of fries and literally (I counted) 4 onion rings. I paid almost $15. The roast beef itself was rubbery and didn't seem fresh at all. Yuck! I went in to speak to manager Artie who didn't care at all based on his unempathetic look, lack of apology for his staff mistakes, and the fact that he wouldnt give extra fries or onion rings. I asked him for the amount one pays, there should be more fries and rings. He didn't seem to agree and never apologized for his staff mistakes on my order. I called corporate and am waiting for a call back. And corporate, this is directed to you: this policy you have of weighing, you need to up the amount since the fries and onions rings given are WAY too low for the amount you charge!! I'm pretty much all set with ever going back to this Kelly's in Saugus, MA. Or ANY Kelly's . Kelly's corporate you should take note of this review and all the negative reviews. Kelly's is not great like it used to be and should make you sad and DO something about it. Nasty food. You won't get my business anymore. ALL SET. read more

Kelly's Roast Beef - Sandwiches Near Me - Saugus, Massachusetts

The new 'crispy chicken sandwich' is JUST okay. Places that have better crispy chicken sandwiches - wendys, burger king, mcdonalds, popeyes, chik-fil-a, etc. Kellys used to be where you go if you wanted a solid meal. Not so much anymore. read more

I heard about this place from a coworker who used to live in Mass. I was heading down to drop my kids off at the airport and was excited for Sonic (ocean water and a corn dog) and he recommended this place instead. The reviews threw me a bit, I was nervous. Easy to access off of broadway, with a nice large parking lot, this place seems a great stop on the way to the airport. Super clean bathrooms and tons of seating add to the allure of this place. Add in the huge fish tank and the awesome decor and the interior is quite nice and seemingly clean. The counter is huge and the lines were short even though the place seemed very busy. Walked up to the counter, received the usual Massachusetts greeting of 'what do you want' and placed my order. My son wanted clam strips, my daughter a hotdog. I went with the recommended small roast beef with sauce. My buddy said it was amazing. Now I didn't get to try the meals for my kids, they took them with them into the hotel with their mother. But they looked decent enough. The roast beef though.... was delicious. The bun was chewy but crisp on the edges, the meat nice and lean. The sauce was heaven. I texted my buddy how much I enjoyed it but wished there was more sauce, he replied 'yeah I always order extra'. Wish I had known that before! The price was ok, $30 for everything. One star down cause the service was lackluster. No one seemed to want to be there, they forgot a drink and just overall seemed put off by our presence. Oh well, the food was good, and at the end of the day, that is what matters. Funny story: so I didn't know how to order the sandwich so I just said I'd take a small roast beef sandwich. The lady asks 'anything on it' and I had no choice but to reply 'uhhh... I was told to get it with the sauce?' She just rolled her eyes and moved on but I realized how dumb I must have looked. read more

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Fish sandwich tastes like poop. Disgusting!!!! Will NEVER go here again and I've been going here for years NEVER again. At the Saugus location, our cashier, named Hanya, was the rudest girl. When I gave them the poop sandwich back and asked for a grilled cheese instead - I was given an attitude. Two girls walked over and gave me my grilled cheese with a smirk on their faces. I didn't eat the grilled cheese because who knows if they spit in it. I'm not trying to be funny or exaggerate - the fish sandwich really tasted like what poop smells like. I hate that I have to give them 1 star because they really deserve 0 stars. read more

I am giving it 4 stars just because it sometimes isn't great but tonight it was delicious! Been going here since I can remember and if you get it on their good days it is one of the best! I always ask for extra Roast Beef BBQ sauce on the side as the sauce gets absorbed into the roll and it needs more sauce. Also always order with cheese. Their fries too are crispy and delicious on their good days too! read more

Kelly's Roast Beef - Roast Beef with sauce and cheese and Fries - Sandwiches Near Me - Saugus, Massachusetts

A go-to place if you're hankering for some giant roast beef sandwich. In fact, only come here for the roast beef. If you glance through the reviews, you'll find a trend: people love the roast beef, but they aren't big fans of anything else. "Roast Beef" is in the name, stick with that. Toasted, buttered buns piled high with delicious roast beef and a huge array of topping options. The roast beef quality seems to be a little inconsistent, but even the worst beef I've had from Kelly's was still great. I prefer it red and medium rare, but sometimes it comes out a little overcooked and gray. The "small" is big enough for a full meal. For a chain, the quality here is great. Only come for the roast beef, and maybe the onion rings. read more

Kelly's Roast Beef - Small roast beef with lettuce, tomatoes, onions, cheese, and mayo. - Sandwiches Near Me - Saugus, Massachusetts

Founded in 1951 and I think that was the year they cooked our food. The roast beef was tough and well done. The bun over toasted. Try Glens, the old Bill and Bobs at Kappts on Rt1 north, excellent. The clam platter we received was waiting for them to screw up the sandwiches I think because it came out stone cold. The replacement order came out hot and fresh. The fried shrimp are hammered flat and look like something right out of the bag from COSTCO. This location opened in 1994 and it looks like that was the last time they invested in the location. You can do better by eating elsewhere read more

Do not waste your time ordered the super beef combo was the worst roast beef I've ever had cold no flavor this place has gone downhill.

2020 hasn't been kind to anyone, but Kelly's Roast Beef is doing a great job handling it! Stopped in for a roast beef sandwich and they nailed it again, as usual. Quick service and reasonable prices, plus good quality food. Drive thru is especially busy now. All employees wearing masks/gloves. read more

Unlike the revere counterpart this place kinda sucks. The food was poor, the service was worse, and the prices are not that great either. We were not able to get our order correct 3 times. I would suggest to anyone considering this place to go next door to target and eat at the snack bar... it most likely will be a more pleasurable experience. Never again, friend! read more

Very disappointed. I haven't had Red meat in 30 years. I hear how great Kelly's is and can't wait to try it. Prior to trying Kelly's I went to a little roast beef place in Newburyport, I was amazed at how good it was and couldn't wait to try Kelly's thinking Kelly's must be even better. Well to my surprise Kelly's was not good at all. The roast beef was tough to chew , the bun wasn't fresh, I definitely won't Recomened and won't go back. read more

Talk about an institution wow I go back to my teenage years down Revere beach with Kelly's and I've basically always gotten a mix of the same items in 1 form or another Roast beef w cheese sauce on side, Double cheeseburger spicy mustard pickles and onions, Clam plate, Lobster roll, Chicken Fingers and Grilled cheese. Now some things I get much more than others and I'll go on a spree with certain things and get it every time for 5-6 visits in a row but one thing is certain whatever I get I'm never disappointed. From the days waiting 10-15 deep at the beach to waiting around the building in Saugus the more things change the more they stay the same Kelly's Roast Beef has been consistently great for the decades I've been going there it would be the highlight of our day walking from the T station at the beach lay in sun all day then Kelly's. Now I stop There on Rt 1 to grab lunch to take to work doesn't get much better than that read more

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Good food the service is always fast as well. I have tried a few different menu items and they have all been consistent and good.

They do not serve the fish sandwich they used to serve. The fish sandwich they serve now is disgusting and gross. It also looks like it was cooked many days before I got it. read more

This place is a shell of what the Logan location is and days of by gone. A beautiful aquarium, carousel decorations, and tons of booth seating. It's a bit of drab decor with young faces manning the cash registers. Even though the Logan airport location has really really really slow service the food was amazing there. Here, the lobster rolls are terrible and disgusting. Gummy, watery, and flavorless. The fried seafood is tasteless and sad. While the roast beef is probably the only safe choice. Yes, it's called Kelly's Roast Beef so you get the roast beef but even their Revere location is also better than this and they're great on the fried seafood etc. read more

This place is so overrated spent $50.00 there yesterday presentation sucked sandwich served on a frigin plastic plate with a small side of fries also with a small cup of ketchup with barely any ketchup..Won't be back read more

Haven't been here in years but was in the area so we stopped in. The haddock plate was delicious and they were 2 decent pieces of fish, lots of fries and a few onion rings. Cheese burger plate had a generous amount of fries and a good sized burger. The chicken tenders were not as great as I remembered, they were on the chewy side. Otherwise everything was fine. Would go back again when I'm in the area. read more

I left a review last week the general manager called me to apologize to me and we discussed the mistakes. Hopefully they will get better w their food read more

I visited this place while I was in Massachusetts, the seating area is large and it seems like a fun spot for kids. I ordered the lobster roll at $22 that I did not enjoy at all. I also had the clam chowder that I enjoyed, it was light , very different than the regular cream based clam chowder. My friend had the crab cake sandwich and fried shrimp , she enjoyed it. Overall I probably would not return, the quality of food seems inconsistent. The service was ok, a lot of young staff. read more

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Went her for the first time the other day. Ordered the small roast beef sandwich and a drink. I sat down and got busy on the phone and didn't realize the tIme and then one if the employees came by and noticed I hadn't received my food and offered a some free food. I chose the chowder. It came pretty quickly followed by my sandwich. The chowder was good but pretty watery. The roast beef was great. If it wasn't for the long wait and the watery chowder I'd have given 4 stars. I'll be back to see if it's better. Definitely worth checking out. read more

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The food is not what I remember. We went to the Saugus location for dine in. Covid protocols as with every place are the same annoyance. No self serve soda or condiments and a lot of tables are taped off. They also have a huge drive thru business so ordering inside is a burden because wait times are longer than usual. I also noticed they aren't quick to clean tables in between patrons. I actually had to inform a family who sat down next to us that another family had just left and the area wasn't cleaned. As far as the food it was not very good. My daughters man n cheese was over cooked and the powdered cheese wasn't even fully blended. It was not edible. The chicken fingers and seafood were all over cooked. Onion rings and fries were the only thing I'd say were good. We won't be going back. read more

My friend and I where doing some car shopping on Route 1 in the Saugus MA. area and got hungry for lunch. Being so close to Kelly's, we had to go. The restaurant has very nice fish tanks and nostalgic photos of the area on the walls. There are many booths, tables, and countertops to sit at. We visited at about 11 30. Not many people there. I had the roast beef sandwich, strawberry shake and fries. Horrible would be the only way to describe this visit. There was not a clean table, booth , or countertop. The fish tanks had smudges of ketchup and finger prints on the glass. The food was not good. Roll was stale, beef was gray. Looked like it was portioned out the night before and left in plastic wrap overnight? It resembled a puck Fries where cold and soggy and a very small portion. Shake was the highlight. I give it a 5 . I will not hurry back. read more

I drive between Portland Maine and Boston a lot. I also drive between Portland Maine and NYC a lot. Kelly's is my favorite stop heading into Boston along route 1. They have a huge dining room if you are looking to take a driving break, but I mostly use the drive through and get right back on the road. I almost always order a large roast beef with horseradish sauce and that's it. I used to order all manner of fries and onion rings and drinks, but no more. The large roast beef sandwich is more than enough food for one adult and if you are able to eat the whole thing, should hold you over for the rest of the day, making it a very good value. I know now Kelly's offers a way more expanded menu than they used to, but I suggest staying with their original product. There is a reason they are so locally famous for roast beef sandwiches. read more

I have been to this location about 5 times now in the past year and have never really had any complaints. They have great service, always welcoming and friendly. If you aren't a seafood lover they still have plenty of other options like roast beef, hot dogs, burgers and many others. It has a sort of sober feel because they give you a tag number after ordering and once your food is ready a server will find your number and bring your food directly to your table. They also have a condiment station where you can fill up on all the mayo, ketchup, relish or mustard that your heart desires. If you're ever in the area and in need of some good fried seafood or even a buffet, stop on in, it's also kid friendly! read more

Anyone rating Kelly's anything less than four stars doesn't know good food and should be banned from ever reviewing on Yelp. There I said it. Kelly's is the place to go for lunch, or a late night snack. Get The Reuben sandwich you will love it. They also have a darn good Roast beef sandwich and Lobster roll... The clam chowder to my surprise was simply outstanding. Looks kinda watery, but full of flavor and plenty of clams. Make sure to get a cup to go with your meal. The location couldn't be better, especially for first time visitors staying at nearby Hotels. Route one offers many choices on Hotels, Shopping centers and Restaurants. Kelly's offers a late night drive thru till 3am, I suggest you stop in on your next visit. read more

The worst drive through I have ever seen the last two times I have waited 15 mins . They certainly don't know how to run a business or a drive thru. It's the last time I am going there. Not worth the aggravation read more

It's been years since my last Kelly's experience. I remember cruising the strip in the Monte Carlo to the Revere Beach location. Back in the day I used to believe their seafood was some of the best I had ever eaten. Well, the Saugus location definitely missed the mark for me today. Would you like the good news or the bad news first? Hmm... Let's start with the good and work our way into the bad. Love Kelly's chowder- thin broth and a generous amount of clams. This is perfect for me as I prefer this style to the real thick chowders. I also like the fact that although you order at the counter fast-food style, they do have servers bring the food to your table. Okay, brace yourself. I also enjoyed my fish n' chips today - flaky fish with a light batter. Well....enjoyed it until the point when I found the dreaded HAIR! Nothing puts the brakes on lunch faster than finding a hair in your food! And it definitely was not my own - ugh! Then I noticed my dad struggling to cut into the filet on his fish sandwich. I looked closely only to discover it was undercooked and had an awful rubbery appearance. We sent the sandwich back and they did bring us a new one with an apology. However, this is still unacceptable especially paired with the hair. What was going on in that kitchen today? Furthermore, the French fries and onion rings were very dry. My mom was the only one pleasantly surprised with her lunch, which was a fish sandwich as my dad ordered, only cooked. The worst part of it all is we dropped a lot of cash on lunch today. It would have been okay if we got a better quality meal for the money, but overall it was such a disappointment. My friends rave about Kelly's. Did we just catch you on a bad day? read more

Kelly's Roast Beef - Sandwiches Near Me - Saugus, Massachusetts

Thank god I got the small roast beef sandwich, it was large and the Onion rings were great. Fast Service and quality delicious food. Very Clean ad Spacious. read more

Kelly's Roast Beef - Delicious RB sandwich - Sandwiches Near Me - Saugus, Massachusetts

I used to like the food here, but not so much anymore and their prices have gone up quite a bit. The open kitchen just bothers me. I don't think I'd like not have my clothes infuse with all the smell while waiting for my order. They should have better ventilation in the kitchen, so that the smell doesn't come out so much. Another weird thing is that if I want tartar sauce with the food, it'll be at an extra charge, or else you'll just get ketchup. Shouldn't it come with the food? It is seafood! Also, no vegetarian food, except salad and fries. ;( Ah well, I don't expect to have much from a seafood joint. But what I'd get back in the days are a bag of fried clams and roast beef sandwiches. Def. the roast beef sandwiches. Soooooo good! read more

What can I say, I'm a sucker for roast beef. I fell in love with the original Revere location as a child and even though I originally rejected the "new" Kelly's, they've all grown on me. Yes, you miss the crowded beach atmosphere, but they do have very interesting fish tanks to keep you busy. Bonus points: you don't have to chase away the seagulls. I usually get the roast beef - ordered rare - on an untoasted bun. Heaven on a plate I tell ya. Sometimes I mix it up and get a corned beef, but I usually regret it. It's not up to my Jewish grandmother's standards. They come with chips, but I upgrade to fries. Might as well live it up, but order them well done or they're wimpy. This location has the fancy create your own drink machines. Man I hate them! They're messy and there's always a line. Give me the old fashioned 6 choices any day. read more

Kelly's Roast Beef - Order it rare - trust me! - Sandwiches Near Me - Saugus, Massachusetts

I love their food but don't you find it a tad on the expensive side? The huge fish aquarium is so pretty and cool. I could stare at it for hours and hours. The huge clown face on the wall, a real relic leftover from the Revere Beach Carnival is SO FREEKIN SCARY!! Just look at its FACE! Ok here is the DEAL. The food is good. I love the roast beef w/ sauce, cheese, w/ horseradish. However I want a small fry. Not a huge 5 person to share fry. Same w/ the onion rings. Nothing is small here or inexpensive. So there. Enjoy. read more

You know, I almost didn't want to write this. I went to school in Boston for 4 years of my live. I lived in the general Boston metropolitan area for 6 more. In this time, Kelly's roast beef became a staple of my diet. I actually remember when they opened this Saugus location for the first time. It became a go to for me when I lived in Malden and I didn't feel like driving over to Revere. And I always considered it every bit as good as the Revere location. I haven't lived in Boston for 10 years now. But every time I visit, I hit one of the Kelly's locations for my roast beef sandwich along with whatever else I'm hankering for. I've never been let down. Until now. So, I'm actually going to do something a little unique, at least I think it is. I'm not only going to take my wife's opinion into account with mine, I'm going to share with you what my circle of friends who live near this Kelly's location tell me. Because this time around, I got an earful on them. To the owners of Kelly's: If their opinions are any indication, you now have a problem with people thinking that you are slipping in quality. Whether this is actually true or not, perception often becomes reality in this restaurant business whether you like it or not. Now, on this trip, I went for the surf and turf option. I love this idea of getting a small beef and small lobster roll on one plate. I was also offered a mix of onion rings and fries as a side. This is a good mix. The roast beef was still good. I don't think they've lost it there. Although not getting my usual large was a different experience, I had no complaints there. The lobster roll, well I enjoyed the first bite. But as I ate, I noticed something.... the lobster had no real flavor this time. Maybe I was ruined. After all, I ate in Maine for lunch earlier that afternoon and had great lobster. Should I expect Kelly's lobster to be as good? Maybe not, but it used to be close enough. This wasn't. I mean, it wasn't a bad lobster roll. But it wasn't what I remembered. The wife went for a burger, and deemed it very uninspiring. She didn't bother to finish it. I took a bite, and... well, I know Kelly's was never known for burgers as much. But this was a frozen patty cooked and slapped on a bun. Nothing to it really. But here's a real shocker. I've always gone for the chicken fingers here. They've always been great. And we ate with one of my closest friends in the Boston area who has been going to Kelly's all his life. He knows the taste of this food like the back of his hand. And all day long, he was dreaming of having a chicken finger platter here. He said the chicken fingers on this day weren't that great. Oh, now you might as well tell me there's no Santa Claus too! So when I visited other friends nearby after my meal, and told them of our experience, that's when they started unloading their recent experiences on me. Apparently they believe that Kelly's started sliding in overall quality about 8 months ago. They're using inferior products now. The roast beef may still be good, but that's it. I'm just adding their opinions in for added perspective. I suppose I'll just have to stick with roast beef sandwiches and that's it from here. But I'll say it... I'm a little sad today. An old reliable may not be so reliable to me anymore, and that is a little depressing. read more

Its Kellys, Nothing like the old Beach stop, but its there and when in the area & wanting something specific Ill stop in. Love the drivethru for when the kids are sleeping or just being jerks & I need to eat fast. Portions have decreased, Cost has increased - but the taste is still great. I remember back in the day they had like 10 options, Roast Beef, Clams, Scallops Or Shrimp - Fries & Onion Rings. Now theres all types of Sides, Salads, Plates, Just TONS of options. Love the chowder (its wet & very thin - Just like I love it) Coke Freestyle machine so you can drink whatever you want!!! and they bring the plates to your table so you are welcome to order & sit down. read more

A strange older man with balloons approached my friends and I as we were eating, to inform us of "Kid's night" despite not having any children with us. He attempted to tell jokes and play little pranks on us, but made us very uncomfortable. Good, quick service. Food was alright. read more

Kelly's recently cut their late-night hours back. The drive-thru is now only open until 3 AM on Friday and Saturday, and on all other nights closes at 1 AM. Those late-night hours were a godsend for me, a night owl who is often looking for something to eat around 1:30, 2 AM. Gotta subtract a star. read more

Good atmosphere, clean, and spacious. They have a huge fish tank right where you order and Art with old pictures of the Boston/ North Shore area. The hand made inions rings have a nice hard crispy fried shell, it sounds like they do a house made batter for these. The fish could have been fried just a little longer, but I can appreciate the ease in which you could slice the next bite right off. For the price, speed, and to satisfy a fried fish/seafood platter I'd recommend. If you need more tartar sauce or lemon wedges you will need to ask the front counter, they don't keep these items next to the ketchup/napkin area. read more

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I ordered delivery from there a cheeseburger double meal Greek salad and clam chowder, but only received a sorry excuse for a salad a chowder that was a size below I ordered and for some reason I simply can't fathom cheesy fries instead of my cheeseburger meal. When I called to ask the said to contact uber which I did And I could just reorder and they would send it out. Only to order again and again got chicken finger plate instead of the things that I ordered. I don't know what's happening in that kitchen but it must be absolute chaos and something I want no part of. read more

I had an unexpectedly good time here. I ordered the veggie wrap and that it was delicious! They have cute aquariums in the restaurant so I sat right next to it with my friends and it enhanced our dine-in experience! I'd go again! read more

Overpriced! Fries & Onion Rings : BLAND!!! Tasteless! They look & smell delicious but they DON'T taste good :( Worst part, if you tell them you don't want them, they still charge you for them. The company obviously doesn't care about their customers (don't make people pay for food if they don't want it!!!!!) Chicken Noodle Soup : Disgusting. Slop. I wish I too a picture before I threw it out. No distinguishable noodles, no chunks of carrots, no chunks of celery...just mushy slop. They should be ashamed of themself for serving that to people. Do yourself a favor, drive a few miles down the road & hit Liberty Bell, Main St, Melrose for a WAY better meal!!! read more

Water chowder, bad service, and everything just is a hassle at this location. One good thing is that the cashiers at the drive through are typically efficient and pleasant. Other than that, it it just one problem after another. When I try to talk to management, they either fight with me or just shrug. Guys, come on. read more