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Ken Garff Volkswagen

2.1 (84 reviews)
Open 8:00 am - 8:00 pm
Updated 3 weeks ago

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Nick B.

So i figured out exactly what they did and how to fix it. when I drove the car to Volkswagen the car was driving, smooth and when I got the car back around 30 to 40 miles an hour, the car would start shaking. also, the coolant was leaking, which was not prevalent when I drove it to Volkswagen so I was confused on how this could be two new symptoms. Well how I was able to fix it because I actually know how to fix the car I just didn't have the computer and that's why I wanted the diagnostic, but I ended up buying the computer myself and I figured it out myself through a freeze frame analysis and analyzing the exhaust cam and the intake cam positions, actual and specified. The reason the EPC light was turning on was because the exhaust cam phaser has a locking bolt that had broken and the variable valve timing sensor that senses that exhaust cam had been taken out and then twist it and essentially broken and placed back in the sensing hole and then there is an additional issue with the car, not reaching the proper temperature and once I fixed the coolant hose that had the coolant vent valve that is supposed to stop air from circulating in the coolant line system actually was allowing air in because there was a cut on the coolant line so once I fix the coolant line and I fix the variable valve sensor that never had any problems until I brought it to them then I was able to determine that the exhaust camp phaser need to be replaced because of a broken pin and I also need to replace the water pump because there was some vandalism next to one of the hoses that was leaking that wasn't there before I brought it in. what I truly think this tech was doing was creating a problem were the only way to fix it was to replace the exhaust cam phaser the variable valve timing sensor the timing belt the timing belt tensioner the water pump a new water pump belt, and a few new coolant hoses and also a vacuum hose because the tiny leak that was there before had become a very big leak by the time I left. Anyways, the total cost for me to fix all of these problems was $10 from the junkyard for a new coolant hose off a 2009 Volkswagen and I cut the coolant valve out of the old hose and shoved it in. They used hose, then the temperature started functioning properly, I ordered the variable valve timing sensor off of eBay for $25 and it worked perfectly fine, I ordered an exhaust cam phaser used off of eBay for $50 and so far it's working OK and I ordered a water pump off of eBay for $66 with tax free shipping and then I had to buy the computer to figure this all out that was $220 and I use my $20 AI membership to analyze some of the measurements. The great news is is I never had to adopt the car in anyway and I also never had to go into the advanced functions. This was all mechanical and it was just one and done. Need to fix a few parts that had been I believe intentionally damaged when I brought the car into them. I don't believe the car actually had an issue, however, once you fix a timing belt, and the timing was off by a tiny bit. The sensors do come back on, but when I fix the timing belt on the last run, it actually was OK enough to pass. I just need to drive it for three days and that's what I didn't do so before you bring your car into Volkswagen after you have a major repair make sure you always drive it for three days to see if the codes clear themselves.

Proof of appointment reservation and recall information.

Steven was an a-hole didn't even bother checking to see if the dealership had any loaner cars at 8am , management should fire him dude does not care about his attitude , customers , and makes VW brand look bad, I mean just look at him. I called and made an appointment 1 month ahead as they told me Dec 13 would be a day they would be able to work on the recall and give me a loaner car , stating over the phone they would be able to give me a loaner car in person when I should up Steven didnt even bother checking he just shut me down right away being rude with an attitude and dealerships lot was full of cars literally no parking no where lol pretty sure they had loaners . I currently have a recall on my car about the front passenger airbags potentially going off automatically , if these airbags go off I will sue Steven and this dealership for my injuries .

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CarMax

CarMax

3.4
(267 reviews)

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Goldie's Motors

Goldie's Motors

4.7
(272 reviews)

After a major accident that totaled my car, I found myself back on the market for my next vehicle…read morepurchase. I was very leary of purchasing pre-owned as I have heard so many horror car buying stories of shady salesman, selling faulty vehicles and lacking clarity about the true vehicle condition, so I started my research. It took me close to a month of research, before I found a preowned dealership that still honored integrity. I knew the cars I was interested in and found my way to Goldie's. I was working with another dealership, as I had been pre-approved, but let me tell you what made the difference.. the service at Goldie's ! Through text and email, John, my sales-friend, (I call him) was so relatable and communicative. Walking in I have to admit is pretty cool, in the show room they had a old school IMMACULATE Corvette, a skew ball machine, and arcade games it felt unlike any other dealership I had walked in. The owners son greeted me and asked if I needed anything and to let him know if I did! He was the sweetest teenager. When they say Goldie's is a family business they really mean it ! I was working with John and let me tell you he was so transparent and honest it was like a breath of fresh air. I had considered other vehicles they had but he talked me through the maintenance cost, resale value and common mechanical issues each of the cars I had considered. Once I settled on a vehicle he was able to check for me the maintenance records as well as reviewed the carfax report with me. When I took the car for a test drive he told me to take my time get to know the car and make sure it was right for me. I never felt pressured to purchase. I was having a horrible time in dealing with the insurance payout of my previous vehicle and John was very empathetic in understanding my situation. He had set expectations before I came that with the insurance payout being delayed I may not be able to take the vehicle the vehicle home. I was thrilled with the no pressure atmosphere, and just came to take a look at the vehicle in person, with zero expectation to buy. John and his manager worked magic. I did in fact decide to purchase my vehicle and was able to take it home, there is a small cosmetic issue that I requested to have repaired and he called immediately and got the approval to get it taken care of. I'll be returning later this week to have that completed. I'll keep you guys posted after the service appointment. I had a great experience and I feel I got a good deal on my vehicle and, I felt like my business was valued, my concerns were heard and they've made a lifelong customer out of me ! Special thanks to Goldie's and super special thanks to John!

Great place to buy a vehicle! Super low pressure and very friendly folks. Had a few issues after I…read moredrove off the lot, and they were gracious enough to take care of them. Highly recommended!

Enterprise Car Sales

Enterprise Car Sales

3.3
(31 reviews)

I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

The reality is, everything is for sale - for a price. Everything…read more I am currently renting a car that I want(ed) to purchase. I told them that even though it is on the higher side of miles and has some dings / dents I wanted pricing and to likely buy it. It took two full business days to give me a BS reason for a "no" and the usual used car salesman attempts to sell me something else. Don't assume people are stupid or are still buying the COVID nonsense. I'm not interested. I also already got a loan and purchased a vehicle (exactly what I wanted) for a better price than they were offering on an older vehicle with more miles. This all occurred in less than four hours without my leaving my desk today. Don't waste your time.

Auction Block Auto

Auction Block Auto

3.5
(13 reviews)

I bought my Jeep trom Auction Block Auto at an amazing price ($2,900). To be honest, I was a little…read morenervous at first because of the low price and because they didn't know the full history of the vehicle. It was part of a deal they made with a Dodge dealership out in Avondale to get a vehicle one of their own clients wanted. Typically, when a dealership says something like that, you have to be a little leery-it can feel like they're setting up an excuse just in case something goes wrong. My antennas definitely went up. But Rick came across as a genuinely honest guy. I realized it was a family-run operation-his son is the sales manager-and as someone who recently started mr own business, I really respected hard they work. I asked Rick point-blank if he thought the Jeep would make it to Colorado and back (since he was the one who drove it all the way from Avondale). He looked me in the eye and said, "Without a doubt." That same night, I got an oil change and hit the road for Colorado. Usually, I do a lot more maintenance when I first pick up a vehicle, but given the high mileage, I was skeptical and didn't want to sink too much cash into it right away. But it ran like an absolute dream. It's a 4.7L 4x4, so it's naturally heavy on gas, but outside of fuel costs, I have zero complaints about how it drives. I've had it for just under two months now. I did have to --*lace the water pump recently, k ckily I'm handy and took care of it myself. It also has a minor exhaust manifold leak, but the Jeep runs great overall. There was a slight delay with getting the title past the 30-day mark, but Rick communicated with me the entire way through and issued me another temporary tag so I was fully covered. On top of that-and this is what really set them apart-when I was at the third-party MVD finalizing everything, our sale was already complete. Rick didn't owe me a thing. Knowing I had put almost everything I had into buying this vehicle, he paid for my title, tags, and registration out of his own pocket.That kind of gesture is commendable. I saw a few negative comments on here, but every company gets those --nobody is perfect, and things don't always go as planned. But look at the big picture: they have about a 5-to-1 positive ratio. Most major corporations like Walmart, Target, or Costco can't claim an 80-90% customer satisfaction rate, but Auction Block Auto can. This is where I'll be buying my daughter's first vehicle when she turns 16 in three years, and probably another vehicle or two before then. Thank you guys for being men and women with integrity and honor. In an industry where car salesmen can be so shady, you guys are the gold standard for auto sales. ( so we are clear I'm a real customer no ties to this company and mot a bot: my business is Mellow Industries LLC way on the other side of town. You can trust this establishment to do everything in THEIR power to do right by you)

Do not buy from them!! We agreed on a price, I put down the required payment and when I got home I…read morerealized he charged me an extra 3 grand!!! Tried to tell me it was 30% of vehicle price for in house finance trying to cover his butt. Noooo.: he took advantage of me 1000%. Shame on you and your business. Not only that but I haven't had access to my vehicle in a month now as it's been in the shop with numerous issues. Horrible horrible. Do not trust this guy. I got taken advantage of and I was in an extremely vulnerable position. Shame on you Rick!!!

Ken Garff Volkswagen - car_dealers - Updated July 2026

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