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    Kenneth Village Dry Cleaners

    4.2 (33 reviews)
    ModerateDry Cleaning
    Closed 8:00 am - 6:00 pm

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    2 years ago

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    6 months ago

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    10 months ago

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    9 months ago

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    1 year ago

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    1 year ago

    Great dry cleaner Always on time, clothes come back spotless, and the staff is super friendly. Highly recommendation's

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    4 years ago

    my son had alteration done by then and it was done very fast and was great. A wonderful experience.

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    3 years ago

    I really love these dry cleaners because of their full reliability and being utterly nice to all customers. :)

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    7 years ago

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    13 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    15 years ago

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    13 years ago

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    15 years ago

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    9 years ago

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    Ask the Community - Kenneth Village Dry Cleaners

    Review Highlights - Kenneth Village Dry Cleaners

    Clean, efficient, and incredibly friendly.

    Mentioned in 2 reviews

    Read more highlights

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    Pristine Cleaners

    Pristine Cleaners

    4.6
    (102 reviews)
    $$

    I brought in two suits and a dress shirt that had tough stains, and they came back looking brand…read morenew. The staff were friendly and professional, pricing was great.

    Updating my review to 4 stars…read more I picked up my items today, and I'm pleased to say they look great, as they always have. The tailoring was done exactly as expected, which is consistent with the quality I've come to rely on after being a customer here for many years. The storefront employee was contrite, offered a sincere apology, and provided a full refund for the order. While the refund itself was not the primary issue for me, the principle behind it -- acknowledging the inconvenience and taking responsibility -- meant the most. I truly appreciate the professionalism shown during this follow-up interaction. Based on how this was handled, I am willing to look past what I hope was a one-time issue and continue using their service moving forward. End of update ________________________________________________________________________ I have been a loyal customer of this dry cleaner for many years and have consistently trusted the quality of service--until my most recent experience. Last week, I brought in two pairs of denim. One pair was to be cleaned and used as a tailoring reference for a new pair. I prepaid for the services and was given a written promise date of 2/14 for pickup. When I arrived on the promised date, I was informed that my items were not ready. The employee at the front counter, who appears to be new, simply stated, "Sorry, we don't have your items today. You'll have to come back Monday." There was no acknowledgment of the inconvenience of making a trip on the scheduled date, nor any effort to offer a reasonable accommodation. When I expressed concern, the situation became more disappointing. Instead of taking responsibility for missing the promised date, the employee turned the issue around and said, "You've been coming here for years--when have we ever made a mistake for you?" It felt as though he was using my long-standing loyalty as a way to dismiss the current mistake, rather than valuing it. Being a long-term customer should not be used against someone to minimize a legitimate concern. If anything, it should warrant greater care and professionalism. When I reiterated that I was relying on the written promise date provided to me, he escalated the interaction by raising his voice, speaking over me, and ultimately suggesting that I take my business to another dry cleaner in the future. Mistakes can happen in any business. However, how those mistakes are handled is what defines customer service. Unfortunately, this interaction reflected very poor service, particularly from the new storefront employee. It was surprising and disappointing, especially given my many years as a customer. I will return on Monday to retrieve my items and hope the matter concludes more positively. Depending on that outcome, I may revisit my review. However, the way this situation was handled was not appropriate and not the level of service loyal customers should expect.

    Kenneth Village Dry Cleaners - dryclean - Updated July 2026

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