I bought my house in 2009, and from almost the day I moved in, I despised the windows. Casement…read more Ugh. Yeah, sure, they look nice, but on windy days, I had to close the windows out of fear they would turn into sails and get ripped from the frames. On rainy days, I was unable to leave a few windows slightly open in order to get some air movement (casement windows open from top to bottom, if you are unfamiliar with the term). When the windows were open, people could easily see the windows were open (hey, I live in Chicago, we worry about crime here in the big bad city). Worse, as the house settled, window after window became unusable. I finally made the decision to replace the casement windows with double hung, and after I spoke to some other firms -- including one that sent over the most "salesy," gimmick-laden salesperson I ever encountered, you've probably seen their TV ads (I had to ask him, repeatedly, to leave, and I needed an hour to get him to go, truly awful) -- I was delighted I made a call to Chicago Window Guys. The owner, Russ, was the salesperson who came to my house. Now we're talking...I like doing deals with the final decision maker. His approach was what I expected: He was on time and got straight to business. No salesy talk, no gimmicks, he simply asked a few questions, took some measurements, and made notes as I explained what I wanted and what windows were to be replaced. He explained a few options to me, answered my questions...we hammered out the price, and cut the deal right then and there. When I'm treated right, I'm a salesperson's dream. He got the deal, and I sent a check a few days later after we finalized the contract.
He sent his measurement guy a few days later, he took detailed measurements, made a few more notes, and sent the order to be fulfilled. Now, this is part of the reason why CWG won the deal: they make their windows onsite, here in the Chicago area. They are not a reseller. They are not a distributor for someone else. They fabricate their own product. That cuts out the middleman, to use an overused cliche, which means they offer a superior product at less than what other resellers charge. Two months later, my windows were done, and after false start due to rain (not CWG's fault, obviously), they installed the entire order in one day. That's 7 windows upstairs, 10 windows downstairs, plus the sliding door in the master bedroom, and the sliding door and transom in the family room. One day. The crew was on time, got right to work, and did a fantastic job. They even managed to take down my blinds, then reinstalled them when the work was done. They didn't have to do that, but they did. The cleaned up their work, sealed the windows on the inside and outside...and left. Absolutely first class.
I am 100% satisfied with the work and the final product. Russ's crew delivered a great product and provided great service. That salesy, gimmick-laden company, by the way, initially quoted three times what I paid CWG. If you want to be annoyed and ripped off, go with the guys on TV. If you want a quality product at a fair price, go with Chicago Window Guys.