We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

I had an appointment scheduled with this dealership. The salesperson who originally contacted me…read morecalled beforehand and said he was busy, so he arranged for someone else to help me. When I arrived, I called the replacement salesperson, and he told me he wasn't there because something had come up. I ended up waiting about 20 minutes before anyone came to speak with me. Then I was told that the vehicle we had already discussed and confirmed wasn't even available. In my opinion, if you value your time, I would recommend choosing a different dealership.

I bought a bottle of water from their vending machine and just found out I was charged $7.50…read more..... are you for serious?!?!?! I don't have complains for the service center but $7.50 for bottle of water is ridiculous.

Typical dealership experience. Was quoted a certain price for a Chevy Silverado 1500. Went back the…read morefollowing day and was given a complete different price. I was ready to buy and not waste my time. I ended up going to a dealership out of Bakersfield. If you're looking for a legit deal/ not ripped off. Don't come here!!! Found a dealership called Rydell Chevrolet in northridge and had the best experience ever ! Go there instead.

Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

I bought my 2016 Elantra GT from Bakersfield Hyundai brand new. I've never taken the car to anyone…read morebut Bakersfield Hyundai for any type of service. Today I had the oil changed. My appointment was at 10:45 a.m. I was charged $73.26 for a simple oil change. I understand the dealer usually is a higher price, but it took from 10:45 to 1:00 to do a simple oil change. I'm certainly not an auto mechanic, but this length of time is totally unacceptable! I didn't mind the extra cost, but not the time it took today! I'll find another oil change business! Obviously, Bakersfield Hyundai doesn't want loyal returning customers!

Good service and Fair deals . Kenny ,Natalie and Erica were professional. No pressure Fair dealsread more

Here for routine vehicle maintenance. Place is pretty busy. I opted to wait for my vehicle. They…read morehave a couple of waiting areas and offer a selection of snacks, teas, coffee and waters. Aris assisted me with my visit on this occasion. He was friendly and helpful. I needed a wall cell phone charger and he accommodated me with one. Vehicle was ready at time promised and liked that he checked in with me, giving me updates on my vehicle. Waiting area and restrooms were very clean and everything was organized.

I remember back in 2006 when I bought a brand new 2006 Dodger Ram 1500. Fn truck only made to 60k…read moreand the engine gave out. I traded that shit for a Toyota and never looked back! And on top of that I hear about the big 3 taking bail out money! So every-time I see a fool driving a dodge I think, welfare truck! Fuck Dodge!!

I was told one thing after another when I went to purchase a part for my vehicle, and the…read moreinformation I received was inconsistent and misleading. It is extremely frustrating to deal with a dealership that is willing to help before a vehicle purchase but seems to disregard customers afterward when they need repairs or parts. The customer service in the parts department needs significant improvement, and employees should receive better training. I also expected the parts manager, Josh, to be helpful and make an effort to resolve the situation, but unfortunately, my experience with him was just as disappointing. His responses were unprofessional and did not help address my concerns. A dealership's responsibility to its customers should not end after the sale. Based on my experience, I WOULD NOT RECOMMEND THIS BUSINESS TO ANYONE LOOKING FOR RELIABLE CUSTOMER SERVICE, REPAIRS, OR PARTS. THERE'S NO OPTION FOR ZERO STARS BECAUSE EVEN ONE STAR IS BEING TOO GENEROUS.

On 06/06/26 my wife and I had the pleasure of working with Joel Valdez, Internet Manager for Barber…read moreHonda. With respect to the other local dealerships selling similar models, all of who "Low Balled" us on our trade in (a perfect BMW), Joel stepped up his offer to win the business. Joe in finance was also a complete pleasure to work with. Kudos to the Upper Management at Barber Honda for having such valuable employees (both have been with Barber for over 14 years, which is respectable). My wife completely Hates Car Shopping. By the end of our positive experience with Joel and Joe, my wife actually thanked them both for making this experience a positive one as opposed to heartburn, like every previous car buying experience we have had in the past.

This Honda dealership has been very helpful with my vehicle recently…read more I'm the type of Honda owner who doesn't come in until there is very little hope... believe me, I'm working on it. I took my car in for a scheduled recall repair and ended up finding way more issues that I wasn't aware of. Unfortunately, my car was in pretty bad shape and I ended up trading it for a newer Honda model, which I was really sad about, but Kyla in Service desk was super kind, thorough in explaining and very attentive with keeping me updated. I am making it a point to be an adult with this new car ;)

Edit: Corie, the Customer Relations Manager from the Jeep dealership called me after I left my…read morereview and apologized for the inconvenience. She was great and really worked to rectify the situation. I had a battery replaced in my Jeep and a few weeks later the check engine came back on. I took my car to be serviced and was told that the engine was fine, but the software needed to be updated. I asked for an estimate for updating the software and the service advisor told me that I would be charged approximately $260. I objected that the cost seemed high. Reluctantly, I told the service advisor that I needed my car repaired. When I went to pick up my car, I again told the service advisor that the price was too high and asked if there was a recall for the software. The service advisor said that there was a "technical bulletin" and she called the service manager. The service manager told me that if I didn't like the price then I should have objected when the service advisor provided a repair estimate, and that she could not alter the price afterwards. I told her that I did object to the price beforehand, but she didn't seem to care. I told her that the dealership charged too much to install software that Jeep provides for free. The service manager was unsympathetic and told me that they needed to recoup the cost to certify the techs for these kind of repairs.

Sale person friendly but all sales are friendly everywhere, make sure you read the contract at your…read morepace and double check everything, we did a trade in and agreed with price didn't notice when we signed the contract that the agreed price was short 500 dollars on our trade in. Do yourself a do dilengence with finance to read every line and keep notes on what you agreed on with sales person

They charged me $231.75 for something they should have charge according to my service advisor in…read moreVallejo. They never contacted the Vallejo dealer after I told them I have warranty on my transmission 3 weeks for them to answer the phone. Never available to take my calls! Picked up my Yukon and took it to the gmc dealer in Vallejo and they didn't charge me a dime plus offered me a rental. Bakersfield motor city gmc advisor was too lazy to even contact the other dealer about my transmission. They were worried about my air bags trying to charge me other stuff before getting to my messed up transmission!

I've bought six or seven different vehicles from Motor City Buick. They must be doing something…read moreright if I keep going back to them ha ha. This last time I went was for their service department. They are fast and efficient and if they say they need to keep your car it's for a very good reason. I had three different things not working properly on my 2019 GMC and they did research and made sure all of it was covered under warranty. I really appreciate that. I have used their oil change in the past and now they have a quick service department set up for when you first turn off of Weibel and it's very efficient and makes things go much faster.

We recently went to Sangera Subaru looking to purchase an EV…read more Our sales person Mario was friendly, honest, knowledgable, and when he didn't know something he said so and either found out or got us to a resource to answer our questions. They were extremely patient and attentive, took us on several test drives to compare vehicles as well as letting us look at the vehicles and compare them. The lobby was clean and comfortable, snacks and drinks were provided in abundance, and the AC was cool. The entire process was very low pressure, they never once tried to push us into anything or made us feel pushed. There were no drawn out speeches on extended warranties or paint protection, and in the rare instances where add ons came up, they answered question if we had them or took a "no thank you" and didn't press. from Mario to the Sales Manager, the General Manager and the Finance person we worked with, everyone was great, professional, courteous and good humored. We ended up needing to leave our first visit as my Fiance was very tired and hungry after work, but when we told them we needed to come back the next day to finalize the deal, they didn't try to stop us or anything like that. They said they understood, set us up to come in the next day when we were fresh, and said goodbye. They could not have acted more perfectly in that situation. They washed, cleaned, charged and readied the car for us before the deal was even signed so that we wouldn't have to wait or come back, which was a really nice touch of customer care and shows how committed they are. It was not a completely perfect experience but that is part of why they deserve 5 stars. There was some waiting involved. That is often the case with buying a new car and should be understandable to any adult. A couple times we felt the wait was a bit long but that is a very minor point and they made sure we were comfortable and knew where to get snacks or drinks or the rest room etc. as needed. The larger issue was that there was a bit of a mix up in their system on their inventory that could have been a serious issue, and that mix up led to some miscommunication and misunderstanding when the time came to sign the papers to buy. People make mistakes, it happens, and I don't think mistakes should be the one thing we define a business or a person on. Sangera made a mistake which could have cost us time and money and trouble- but it was caught before it was able to, AND, this is most important to me and why I consider them a 5 star dealer- they admitted it, and they worked with us to make it right. Mario spoke with management on our behalf and did everything in his power to do something for us, he was very apologetic and sincere, honest and forthcoming from the start. The sales manager came to speak with us and also immediately admitted a mistake and apologized. After we all got our perspectives On the matter out there and talked out the issue, the sales manager and Mario listened to how we felt on the matter and worked on finding out how, within their power, they could make it right, and promised that if they didn't have the power to do what needed done, they would take it up the management chain and advocate for us. They didn't need to do that however, as the two of them were able to come back to us with a compromise that was very fair and left us feeling respected and taken care of. I think that is very important to note. The sales manager we spoke to was calm, respectful, excellent in his customer care. What could have easily escalated or even ended the deal and soured that relationship, he de escalated and handled with aplomb. He took extra steps to ensure we were happy with the deal and the vehicle we were taking home before leaving things back in Mario's capable hands and returning to his office once he was assured things were all good. The finance experience was fast, it was convenient, low pressure as well and just a master class in how financing should work. totally seamless. Sangera Subaru is an excellent example of how a dealership should be. Most of our visit was flawless, waits were mostly brief or non existent, processes were well implemented and executed, staff were all friendly and professional. A mistake happened, one mistake in a very complex process, and they owned it and more importantly, stepped up to try and make it right, and did. We drove home a brand new Trail Seeker that night and have an appointment scheduled to return to the dealer and meet with their product expert who will show us all the features and options of the car and answer any questions we have about it. That's customer care that extends beyond when the ink is dry. I would recommend that anyone looking to buy, lease, or service a Subaru go see Sangera and especially ask for Mario by name.

What an absolutely wonderful experience! Went in wanting to…read moresee three specific 2023 Crosstreks that we'd seen online. Harpal brought out keys to all 3 vehicles, explained the features and sent us on a test drive. Came back, let him know that we'd discuss and get back to him. Absolutely no pressure. We went home, called him that we'd decided which one we wanted and he asked for an hour to have it completely detailed and filled with gas for us. Went back in, signed all the papers with Tiler and simple as that, we drove off in our beautiful, new Subaru! Harpal was not only enthusiastic about the product as one would expect from a sales person, but he was equally enthusiastic about the dealership itself which really made us feel that not only had we chosen the right car for us but also the right store to buy it at. If you're looking for a Subaru, go in to Sangera and ask for Harpal!

I was very happy with their service department. I took my car in for an oil change, and they were…read moredone in less than an hour and a half. I really like that they send you a video of what they did to your car and of the inspection. Everyone was super nice and helpful too.

The work done on my Mazda CX-5 was excellent. I was especially impressed with the excellent…read morecustomer service and communication from Joey Moyer and Ricardo Martinez.