Today I bought a car from Avi. I had a great experience with him and he was very helpful and kind…read more He answered all of my questions and overall I really enjoyed my time and very satisfied with the whole process -Francesco

I had a great experience with the service department at Subaru Sherman Oaks. The customer service…read morewas excellent, with great communication and updates throughout the process. Andy was especially helpful, professional, and went above and beyond to make sure everything was taken care of. He was very knowledgeable and helped me with my warranty items, making the entire experience smooth and stress-free. I truly appreciate his attention to detail and commitment to providing great service. Thank you, Andy!

I've had a varied experience with BMW as a brand, but I strongly believe in giving credit where…read moreit's due. I'd first like to thank Brian in the service department for providing valuable and candid feedback that ultimately helped guide me toward the vehicle I chose. I'd especially like to recognize Brenda, along with her teammate Edwin, in sales. Brenda listened carefully to each of my concerns, was incredibly patient as I worked through different models and colors, and took ownership of the process from my lease return through the purchase of my new vehicle. She made what could have been a stressful process feel seamless and personal. And thank you, Brenda, for the bow. It may seem like a small detail, but it meant a lot to me. After a less-than-positive experience with the brand, she managed to make this particular moment feel special. Whatever my broader experience with BMW may be, my experience with Brenda was exceptional, and she absolutely deserves to be recognized for it.

It only o spend thousands of dollars in your cars , now your charging 2 % for credit card users…read more What a cheap a...s company, it's not the money it's your cheap actions on customer that give you business I will remember that next year when I buy my new car

I want to say thank you to Josh and GM who really helped me get a great deal and get my new car!…read moreJosh has the best customer service and really welcomes you at Kia van nuys. Thank you for taking care of me!

Recently got a K5 GT from Van nuys Kia. I have to say thank you to Farid, Jacob, Angel and finance…read moremanager Russell. Everyone took great care of me. I get that it's difficult going to a dealership nowadays but if i were to get another Kia, i would come right back here without question. I didn't like the dealer add ons but they did manage to get me the payments i wanted, the rate was way better than i got from chase. Angel was my sales guy. Very rare nowadays but he's authentic and i'm glad my appointment was with him. He took care of me and showed me the vehicle i wanted. We took a test drive and that was it, i knew i wanted her. He worked with the finance people and managed to get me my rate. Took care of the vehicle before i picked it up and showed me around the functions. Overall, look for Angel, he's a honest good guy. Farid is the manager that approached me while waiting and offered me a drink and was nice enough to chat with me while my paperwork was being written up. Congratulated me in the end and also said goodbye which i appreciated. Jacob, reached out to me on the phone in the morning concerning my appointment with Angel and i appreciated him for that. Made my appointment seemless. Finally Russell. Just all around great finance manager. Got my rate and then made it way lower while i was able to get additional packages. So that was really cool. I didn't want the packages but if the terms were the same but the rate and payment went down, then i'm all for it. Thank you for taking great care of me Russell. Hopefully i got his name right. Overall, it was a great experience, my only complaints are dealer add ons and i wish i got the exact car i wanted with the additional GT1 package but it was sold and i got the 2nd best. Also the music in the showroom doesnt help but aside from that. I'd come back.

I have every reason in the world to hate Audi. And hate Audi Van Nuys. Just got a brand new…read moreelectric Q4 from there. Within 2 days was already in the shop twice for a bad electric motor(which I imagine is bad for an electric car:)). So I am in process of lemoning it. Sucks right? However, the service dept, particularly the service manager Paul Lee, was very empathetic during the entire process(I suggest if you have an issue with anything in service) going to him. He dealt with a couple things regarding the loaner car swiftly and smoothly, and in a very understanding manner. It was a pleasure dealing with him. And everyone was very empathetic to my plight. Hey, they didn't build the car! Again, easy to hate Audi, but Paul and Audi Van Nuys made me feel good about what could have been an awful time.

We had a problem with our charge port. We took it in for Service. They said they fixed the problem…read more Nope ... We had to take it in three more times before they could fix the damn problem officially It seems they do not know what they're doing?! Stay away from this place....

I had one of the best car buying experiences here overall. Thanks to Ellie for the great…read moreexperience. No haggle, straight forward with transparent pricing. They also took in my trade seamlessly on the spot. Ellie was professional, super friendly and very pleasant to work with. My car was delivered, washed, and spotless in a short wait time. I will definitely ask for Ellie every time and refer my friends and family. Ellie you are a great asset to this company; they should hire more sales reps like you! 5 stars *****

Truly so unprofessional. We attempted to look at Yukon and Acadia and their sales person Jorge was…read moreextremely unprofessional and not helpful whatsoever. Any question we would ask, he would reply with a sarcastic remark. He started making comments like "oh go to other dealerships down the street but grab onto your wallet good luck with those guys". Just making unnecessarily unprofessional remarks. When we ask if we can speak to a supervisor so maybe we can get a better deal he laughed and said "you're wasting your time here.. people don't negotiate. They just buy cars from us". This is extremely disappointing, especially coming in being so enthusiastic about possibly getting a new car. They need major important in their customer service over all. Not welcoming what so ever.

This review is specifically for the Parts Department. I recently ordered a few accessories from…read morethis dealership, and I had a really good experience. I shopped around and compared prices with a few other dealers, and this dealership had the best prices on the accessories I was looking for. Ordering was easy, and my order was processed and shipped very quickly. I also appreciated that they provided tracking information, so I knew exactly when to expect my package. I believe Sergio Jimenez was the person who handled my order, and I want to give him a special mention. He was very helpful and provided excellent customer service throughout the process. Everything went smoothly from the time I placed the order until I received it. It's nice to find a dealership that not only has competitive prices but also takes good care of its customers. Based on my experience, I would definitely order parts and accessories from them again. Great prices, fast shipping, and great customer service. Thank you, Sergio!

I originally left a 5-star review after leasing my RZ from Keyes in 2024. But I'm changing it to 2…read morestars because unfortunately my experience was so different as a returning customer. First, If you're trading in a vehicle, PLEASE get outside offers before giving your car to Keyes. They offered me only about $800 in positive equity for my low-mileage RZ and repeatedly told us I was lucky to even have that because EVs depreciate so badly and often go "upside down." A few days later, I sold the exact same car and received over $5,000 in positive equity. The primary reason we walked out was the treatment we received from the sales manager, Jimmy Amour. Roman Syed, our salesman, had been cordial, but Jimmy was arrogant, abrupt, unfriendly, and seemed irritated that we were continuing to negotiate a deal AT a dealership. He repeatedly emphasized that their $5,000 discount was an exceptional deal nobody else would give me, used language about Roman being "like family" and therefore us being family, and then pressured us by saying the offer was only good that night and essentially that if we didn't want it, we could walk. So I walked and it was the best financial decision. Within days, Lexus of Glendale treated my family and me with patience and respect and gave me nearly $8,000 off a higher-MSRP RX 350h Premium+. They also gave me the miles and the down payment I wanted. Both factors that Keyes refused to compromise on. Combined with selling my RZ separately, walking away from Keyes saved me thousands while getting me exactly the vehicle I wanted. What disappoints me most is that I was a returning Keyes customer. I came back because my first experience had been positive. I don't expect a dealership to accept every number I ask for, but I do expect respectful treatment and straightforward information rather than being told an offer is essentially unbeatable when it clearly isn't. Shop around, leverage your offers, and don't be afraid to walk away. I'm very glad I did.

For the Service Department. My vehicle needed repairs - from the moment I called to the when I…read morepicked up my vehicle, I was treated so kindly and professionally. I cannot remember having a better customer experience with ANY other company within the last few years.

Rudy was so helpful and very responsive during the online purchasing process. I was nervous about…read morepurchasing a car I couldn't investigate in person, but Rudy's guidance and thoroughness quelled my concerns. He made sure all my needs were met and concerns were addressed in a timely and kind manner. I can definitely recommend this dealer and salesperson!

I wish I could give 6 stars for this review. I recently worked with Giovani Rodrigues to replace…read morethe full brake kit on my GR Corolla and working with Giovani couldn't have gone better. Not only did he make my experience seamless and stress-free, he gave me great suggestions for additional options, as well as alerting me to how worn and dangerous my tires were, with the lack of tread. Giovani and his tech caught that very serious issue and I was able to replace all my tires at the same time. If you're ever in need of work by Toyota, in the LA valley, I could not possibly recommend Giovani at Key's Toyota Service department more. He is the best! His tech's name escapes me, but he was great too. The tech took the time to stop what he was doing and come out to talk with me about all the work. I immediately knew I was in great hands. They also completed the work so fast!! Additional, Tony Manikian, in Sales is great too. I ventured into sales to inquire about upcoming models, and the two friendly employees at the welcome desk, as well as Tony, were so incredibly nice and accommodating, even knowing I wasn't purchasing at the moment. What a great dealership.

THIS DEALERSHIP IS THE EPITOME OF WHY CAR DEALERSHIPS HAVE BAD REPUTATIONS!…read more Back story: I purchased a "Gold Certified" pre-owned vehicle from them in April 2026. I was convinced that their "highest tier" of certification translates to passing all of their multi-point inspection, meaning they guaranteed the car is in pristine condition, in and out. They basically sold me a broken car. Let me explain. I drove the vehicle about 800 miles after puchasing a car and within the 800 miles, 3 times were driven during the night time. The first 2 times of night driving were the times I began to notice the road being dark. I pulled over on the second night to inspect whether if my headlights were on or if the bulbs might have gone out. Before driving on the 3rd night, I adjusted the headlight tilt adjustments with reference to the owner's manual and YouTube. That is when I discovered that the right headlight assembly does not tilt at all. In July, 2026, I made an appointment to this dealership to have the vehicle's headlight checked. Giovanni was the service advisor that I spoke with that day. After the inspection, I was given the price for a new headlight assembly with installation that will cost more than $2200. He said that the warranty doesn't cover it and that if I have any questions regarding the warranty, that I talk to the used car sales manager. I waited about an hour for the office to open. I spoke with a woman and a man and shared my headlight issue. They both told me that the warranty should cover it because it's "mechanical". I walked back to see the Giovanni and explained to him what the two people from the used car management office had told me. He appeared like he didn't want to talk to me and told me that my car is ready if I needed more time to think about it. At this point I wanted some kind of real answers. I went to the used car office one last time and I was directed to speak with the finance manager, Wolfgang (I remember talking to Wolfgang back when I made the purchase of this car). Wolfgang had explained to me that the warranty does not cover headlights, not even if I purchased the extended warranty (I was sort of relieved that I didn't make this purchase because I remember he tried to sell me this extended warranty in which I opted out of when we were closing the deal for this car). Again, it felt like he didn't want to discuss it further and advised that I speak with Jared who's office is located next door. Jared is the Used Car Sales Manager. I approached Jared and explained my issue. Basically, all Jared had said was there was nothing that he can do and then redirected me to speak with the Service Manager, Jesus. Out of all the people I had spoken to that day at the dealership, Jesus was the most pleasant. Even though there was no resolution throughout my conversation with him, atleast he made an attempt to construct and send an email to the warranty department to ask for the cost to be covered. Although, I never received a callback from him the following day(s) either, like he said he would. I guess I'll call this as a loss. Yes, I'll take the "L". It is what it is. Keyes Toyota in Van Nuys sold me a vehicle with a broken headlight and will not honor to fix it. This is why car dealerships get bad reputations. It's people like these whom all seem friendly at first, dressed in nice pressed-up suits with fake smiles to try to sell you a vehicle, and once the deal is made, they will no longer help you.