Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Not sure if they're just temperamental yet I don't know how they've had all five stars…read more Take forever to answer inquiries and when you finally get a reply, it doesn't even reach their advertisement standards.

Luis is an amazing host! Needed a last minute car rental and same day delivery, luckily LFG rental…read morewas able to accommodate especially under such short notice. Thank you so much for your patience and prompt delivery. My daughter and I loved renting out your 2018 mustang! It was extremely clean and the color on the car was just beautiful I Will definitely rent with LFG rentals again.

The team at Enterprise rent-a-car made renting a vehicle as easy as spending a total of 10 minutes…read morechecking in and returning my rental. Streamlined process made it easy to rent a car for a week and eliminated the stress of it all.

This was one of the best rental experiences I've had, and at 54 I've rented many automobiles. Mark…read moreand the rest of his staff were incredibly friendly and very attentive. They were great about handling multiple clients in their office and getting everyone on their way. I had just made my reservation moments earlier and they had the car cleaned up and ready to go very quickly. They have a clean shop that is easy to get to with a great selection. They were hospitable and professional; and made me feel like a valued customer. I drove away in a great car after making an easy reservation online. A+ Enterprise location.

Great, excellent service here!!! In my experience everything went well, we did have to trade or…read moreexchange vehicles due to an oil change light. Then my husband left his reading glasses and were ready for pick up the following day. Overall we would be back if needed. Highly recommended.

They switched cars on me I said no it was to small then they tried to put me in even a small car…read more Stick to your request no matter if it's through your insurance or personal rental. I eventually walked out.. I talked to someone higher up on the food chain, they seem to be interested in what happened there and are moving it up the food chain.

The Enterprise rental outlet is conveniently located in the Ayres Hotel and the best part is the…read morequality service. Quality service and no lines. Hours are standard 9 to 5. They work off appointments. 7142368989. Ashley, thank you for providing great service!

Would give no star if possible. BEWARE. This location is appointment only and they never around…read more Fleet consists of whatever is left after the other co-managed locations have provided vehicles to their renters. Their solution to honoring online rentals is to have the customer uber to their Cypess location and hope they can rustle up a car by the time the client gets there. According to their service associate, any misinformation or inability to honor reservations is not their fault and clients are instructed to contact "corporate". If this were an isolated case I'd probably let it go. It isn't. Another person with a reservation was directed to this office by his insurance company. The only available vehicle for him is a pick up truck and he will have to wait an hour or more until the enterprise employee returns from picking up another client in Cerritos. I have rented from enterprise at airports for years and always get good service. The lack of accountability at community bases offices is crazy.

Power rental is a scam. I was scammed by this company. The first man I spoke with said his name was…read moreAdam and the second man said his name was Larry Young. Larry Young is the one who scammed me and then lied and said the car would be delivered within an hour. When the hour passed I called back and the line was busy. I called and texted the other number, he texted back and said he would call me today. When he didn't, I called and the number was disconnected. This company is a scam.

Their renta car service is questionable. Came to their office only to find that their office is…read moreactually a real estate agency, and when we called them they said they don't have cars and car rental is "by appointment only".

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

When using this location they are always nice it is a rather small spot. Most of the use I have had…read morewas with picking up a rental for different reasons.from getting vans to run students to games or just a larger truck than I own. It's a clean spot but sometimes they run a little behind on reservations and I have at one point been told that they sent my vehicle to a different location that I had to drive to pick up. Overall it's a good spot with good employees and they make it work.

This location tends to be busy, but Luis handles it with ease. He's fast, efficient, and friendly…read morewith everyone he helps. Even though the car we wanted wasn't available, he went out of his way to find another that worked perfectly for my family. His outstanding customer service made the experience smooth and stress-free. Thanks Luis!

The workers are pilote but they are severally understaffed, I waited over 30 minutes during pick up…read moreand another 50 minutes to drop off the rental. Their selection is very limited. If your flexible on time and the kind of vehicle your renting then, this is the place for you.

Don't waste your time. They'll take your reservation. They'll take your credit card and when you…read morearrive they'll tell you they sent you a message and there is no vehicle. You couldn't find a worse place to rent a vehicle.