This location is kind of weird. I placed an order to pickup and went inside to wait for it to be done. The location has only about 6 tables, which is really small but whatever. They have a television that plays internet videos of just people getting hurt. All that is just whatever, but I did think it was really weird when they were trying to convince the guy in front of me that he only received 7 pieces of chicken because he "bought the 7 piece bucket". Which is not a thing according to the website. So... they shorted him a piece of chicken but were doubling down that they were right and he was wrong. And then they shorted my order too. Didn't notice it until I got home, but I just found it sort of strange that 2/2 people paid for food that then got to be resold (or eaten by an employee.) So... I guess "check your order" is how I would sum up my review. read more

Hands down the WORST KFC location, or even fast food location I have ever been to. Aside from the location being absolutely filthy, it was understaffed. Oh, and the only employees there could barely speak coherent English. read more

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30 minutes waiting for one chicken sandwich meal in parking lot after going through drive through

Terrible service ! Extremely terrible service! I went there today around 1pm on Sunday February 1st the person at the drive through was a black male with glasses and was extremely rude asked us to pull up and they would bring our orders out to us so they could get the other people in the drive throughs orders . The funny thing is THERE WAS NO BODY ELSE IN THE DRIVE THROUGH!!!!!! So I went in to get my order and there was a deaf man in there they were being really rude to as well ! Who does that! Then when my order was gave to me I wasn't handed my full order and had to tell the person I needed the rest of my order no only was I giving an attitude but when they brought me the rest I was like shoved towards me ! Then I get home and daughter kids meal wasn't all the way in the bag ! This is the second time in the past 6 months I've had issues with this location but it will be the last ! read more

Every time i go there it's a bad experience. between 30-45 minutes of waiting or the food being cold every time never wasting money again at this location again read more

Went through drive thru on March 24, 2026 at KFC, 620 Boulevard, Colonial Heights, VA 23834. While placing my order at the window the person taking the order was rude and tried to over talk me. I could hardly place the order. When I went around to get my order I asked to speak to the manager. He claimed he was the manager. I proceeded to tell him how rude he was for over talking me and being in such a hurry. He stared at me as if he could kill me. He told me he was not giving me my order and he refused me service and threatened to call the police on me. I asked for the corporate number and he refused to give it to me. He continued to threaten to call the police and I told him I wasn't moving until I get the corporate number. He finally gave me the number after voicing that he was " about to lose his cool." I called corporate and nothing was done. Service was very unprofessional and beyond rude! read more

Cozy ambiance inside the restaurant, the food tastes delicious and hot, and the service is great! Staff seems like they could use another person on shift with them, but they make it work! If you want to have the worst experience ever, go at night. We went a few days ago at night... worst employee ever. We left the drive thru and went to another KFC. read more

KFC - KFC Famous Bowl - Chicken Wings Near Me - Colonial Heights, Virginia

The employees are friendly and very polite. The food is super nommy. If you don't know what that means it means the food is so good it makes you talk like a bway bee. Only thing is just clean the tables and sweep more. (Go at night if you want to ruin your day) read more

First we ordered almost $30 in food to get the shittiest service and even worse! They asked us to pull up which is fine thinking we would have FRESH HOT food.. yea that's not what we got. We ordered honey bbq wings that came out plain, ok no big deal I'll go back in and get them fixed. The lady who took them was nice and said she'll fix them yet whoever was on the cook line said very rudely "no she didn't order honey bbq she ordered plain!" Ok I'm sure I know what I ordered but ok, the lady came back around and told me "we will fix it this time for you but next time make sure you are MORE CLEAR." So I get my wings and go to eat my wrap and not only is it probably leftovers from yesterday, but it was a nonexistent piece. Like that is not a tender, that was a wrap made with a nugget. I will absolutely never be going back to that extremely unprofessional location ever again! read more

KFC - Chicken Wings Near Me - Colonial Heights, Virginia

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I placed an order for a three piece white meat at 8:20 pm. The chicken had dried out and the biscuit was rock hard. "This is unacceptable " The biscuit looks as through a bite has been taken out of it. I know at the end of the night every one wants to go home, but please give all of your customers the service that we pay for. read more

KFC - Chicken and biscuit - Chicken Wings Near Me - Colonial Heights, Virginia

Had some bbq tenders, they was burnt n dry wit barely any bbq sauce. Tasted like ribber

I had the worst experience at this restaurant. I had a cashier name Devon. She was very rude and unfriendly. The service was terrible. I would not recommend going there. read more

We ordered through the drive through. Woman was super nice. We paid and they asked us to move forward. We waited 10 minutes and watched three cars go around us before I came in. They forgot about us. The time on my receipt said 7:08. I walked out with my food at 7:29. Other then the really really long wait it was good. read more

The quality and service of this restaurant has fallen dramatically. A couple months ago, I ordered some Nashville hot chicken. It was rubbery, and all the sauce was in a puddle in the bottom of the container, as if someone haphazardly dumped it over just half of the chicken tenders. Today, we decided to try out the $20 Fill-up Box with 12 chicken tenders, 3 sides, and 4 biscuits. When I asked for it at the drive-thru, the girl said to hold on, so I assumed she was checking if there was enough chicken. About 5 minutes later, though, another girl asked me for my order again, as if I had just pulled up. I repeated the order, and she said that although the meal comes with 3 sides, you can only choose one of them. Apparently, if you don't like mashed potatoes and cole slaw, you're out of luck. So I ordered some mac and cheese for the third side. When we pulled around to the window, she gave the total and I handed her my credit card. A couple minutes later, she handed me the food without saying anything and walked away. When we got home, we realized the mac and cheese was missing. The biscuits were hard. Half of the chicken tenders were undercooked, and the other half seemed like they had been sitting under a heat lamp for most of the day. There were no dipping sauces either. Unfortunately, the other KFC in our area is just as bad. It's a shame because their chicken is great when it's prepared right. I wouldn't even mind the poor customer service if we could just get some good food. read more

Would leave no stars if I could. It's 6 pm and they have no chicken ready for the $20 fill up. Gonna be 16 minutes for the chicken. Place is ridiculous read more

Ordered 16 pieces of chicken, got home with 8. No biscuits. No gravy. No sauce for the wings. Returned to have them 'negotiate' with me on the minimum amount I should get back, saying things like biscuits and the gravy for the potatoes are 'free' so they shouldn't have to give me anything back for that. LOL, place is a joke. read more

I ordered online, for delivery. Ordered 8 piece fill up and 5 chicken tender big box. When delivery came there were no tenders. Tried calling to report it and kept getting a recording. Left message To call but no one did. My roommate drove up to store and they assured her that Grubhub had it and was delivering it right now. After about a half hour I drove up there. They refused to take any blame for not getting it in the first place and that it was now Grubhub fault and needed to get in touch them. Did that and they were helpful. Never got the tenders. I DO NOT RECOMMEND THIS KFC TO ANYONE! read more

Today my son and I went in for our first time. The cashier was very nice and helpful. Her name was Peachlynn. My son and I ordered our food and received our order fast. The cashier was sweet and helpful, especially to my son. We loved the food and service we received! Recommend this location. 5 stars! read more

I've been to Hardees, Bojangles, Popeyes all in the Tri-Cities, but this KFC keeps me coming back. The employees are actually friendly and attentive, and the food is hot and so good. They have also never been out of chicken whenever I've come by, which is not something I can say for Hardees, Bojangles or Popeyes, I've gone by at least once (multiple times for Hardees), where they were out of chicken. read more

I DIDNT REALIZE ORDERING REGULAR MEANT SOGGY. My chicken couldn't have been soggier. There was nothing enjoyable about my experience. The service was really fast although I was the only one there. Maybe other people were aware of the quality of their food. If the soggy chicken on top wasn't enough. The pool or grease making everything at the bottom extra soggy was worse. 1 STAR. WILL NOT RETURN. read more

The cashier was nice but the food was not. It had no flavor. It's as if they forgot to put the 11 herbs and spices on the chicken.

They didn't give me a full bucket of chicken. And the service was terrible. There was a dildo in my green beans.

I've been thru the drive thru several times now. I am very happy to say the food has had no mistakes, the service was quick and friendly. I will continue to come as long as they keep it up. Just wish they had better prices and choices for family meals. read more

What a joke the cashier really tried to get an attitude with me when I asked if the 12 pc meal stood at the front the whole time coughing and could then hear her talking to the other co workers about me then each coworker had to then come look at me then walk back and continue to talk about me like really if you don't like your job get a different one. The last time I was here the man upfront was super nice and the food was awesome that's the only reason I came tonight but guess what this will be the last time good job colonial heights. read more

Very disappointed with our experience with this KFC... Our family has gone to this KFC for decades and unfortunately they have really gone down hill. We ordered a 30pc meal along with a couple of their "famous bowls." The chicken was horrible like it had been under the hear lamp way too long. Our "Famous Bowls" had hardly the amount of potatoes that usually come in the meal and it looked as though someone had been eating the chicken they had thrown in the meal. Definitely not the same meal had previously gotten and loved from KFC. On top of that when I called to talk to the manager about the promblems I was met with a nasty attitude from the manager. I started to tell the manager about the order and she offered to replace the "Famous bowls" ok but I wasn't finished... Them after I had finished explaining everything that was incorrect with our order I was told "she couldn't replace my whole order" and proceeded to speak to me rudely. Mind you I never asked her to do so. Having said all this, sadly we will NOT be returning to this location. read more