This location is the closest to my house and dangerously convenient for me so I have gone to it more than I typically would. I usually only get the KFC bowl which is consistent and delicious. They have messed up my order before forgetting sides when ordering fried chicken which is frustrating because I've had to go back to get the right order. Sometimes we have no issues and sometimes the chicken is cold when we pick it up so it's really hit or miss. It's standard fast food modern decorating inside - nothing fancy. read more

I walked in about 15 minutes after opening. Placed my order and sat down and couldn't help but listen to the 2 staffers talking loudly about understaffing, bad management. I guess a regular came in and they regaled him with their tales of unfair treatment and unhappiness. I'm not a fragile flower so it was more interesting than surprising. What was surprising was how long I waited for a simple order as I believe I was the 2nd customer in. How long it took to get my order. As they obviously weren't ready to be open. Then sadly how bad the "freshly" made food was. The chicken wasn't really hot. More like lukewarm. Worse it was ridiculously greasy and the seasonings didn't taste like the flavor I've eaten for over 6 decades. My only guess is it was either reheated or cooked earlier and not held properly. The biscuit was tiny and equally didn't appear fresh. As in baked that day. Lastly the coleslaw, COLESLAW! Wilted and watery was the best thing about it. I've had slow service at this KFC before. I've been disappointed because they were out of this or that. But always just dealt with it. I'm pragmatic and grudgingly accepting that the restaurant industry as a whole is on a universal downward trajectory of late. But this is that proverbial last straw for me. Hamburg KFC you win. You're the last KFC for me. You can paint a silhouette of an old senior citizen on the outside of the building like they do in war when they eliminate something. I'm done. read more

Order the three-piece meal with potatoes and coleslaw had it delivered through doordash it's all that's in the bag is the three pieces of chicken. Called the store the girls said that I could come in at any time and she'll give me a free coleslaw and potato. That's funny when I eat chicken I eat my sides. Not a day or two later the girl was very rude read more

This place SUCKS . Takes the fast out of food . I ordered here at 7pm tonight . Only got a kids meal and a pot pie . Comes 7:30 in here waiting for my food and they tell me it takes 20 minutes to make the pot pie !? As if I didn't wait they just for my kids meal . The people that work here are rude and extremely slow . All ran by kids here and it's not good nor efficient . The food is always cold and dry . 0 STARS read more

First time at this location. Won't be back. The Boneless Bucket for One is a great concept and reasonably priced until you see/taste it. The tenders were tiny and overcooked. By the texture of them I could tell they'd been sitting out for hours. Had to go back through the drive thru because they forgot my sauces. Save yourself the hassle and go down the road to chick fil a or Popeyes. Yuck read more

So.wtes I do know why I give them another chance. I like the chicken but it seems like every time they screw up the order. This time I got the box of tenders with two side. Double fries. I open it when I get home and there is only one box of fries. It took about 25 minutes from the point of ordering. So I organized and not even so much of a sorry for the wait. To none of the people waiting there before me. If it wasn't for the chicken I would not keep checking back to see if they get better. Check your bags before you leave. I should have today but was just happy to have finally gotten my food. read more

Food was bland, either over or under cooked chicken, forgotten items. Takes too long for fast food. Entrance always closed, the staff is very polite. This KFC is ran very poorly. Great location, could be better. read more

AVOID AT ALL COSTS!!!! HEALTH SCORE 98/100? Was the person from the health department hard of seeing? Crumbs every where floor stickier than a kids lunchroom. First off ordered a famous bowl got a bowl of gravy with 1.5 pieces of chicken corn in it is hard n disgusting! The person who took my order came from behind the counter shoes were untied.. touched the bathroom door/doorhandle then came back into the kitchen without washing his hands. Shut this place down fucking terrible. read more

I went through the drive thru and picked up a 12 piece chicken bucket. Chicken was delicious. The price not so much. read more

I don't know how this place is still in business. Every time I come here they're out of everything. Almost every car that comes the drive-through gets pulled into an empty parking space out front to wait for their food which is usually a significant wait. I understand being understaffed, but this is no longer fast food. According to the time stamp on our receip, we waited for 15 minutes for 2 famous bowls, 4 piece tenders and some fries. read more

KFC - 14 minutes of waiting for a half full box of fries - Fast Food Near Me - Hamburg, New York

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Been wanting to try the crispy chicken sandwich after I saw a poll of the best chicken sandwiches. I believe KFC came in 4th. Upon entry the restaurant was clean and inviting. Was approached immediately. We were the only ones in there at the time. It only took a few minutes for our order. The sandwich was crispy, totally a regular breast, not pressed and formed. Almost too much chicken for me, but it was really good. The spicy was spicy enough without being overbearing. I loved the brioche bun. My son got the regular. We both really enjoyed our food. I ordered the mashed potatoes as a side and we shared, although KFC has always been skimpy on their serving sizes of sides. The staff was extremely friendly making it an enjoyable experience even if it was fast food. At 3.99 this was a great sandwich comparable to Chick-fil-A. read more

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I went to the KFC at 4940 Southwestern... I went to the KFC at 4940 Southwestern Blvd in Hamburg NY. I placed my order online for an 8 pc Chicken Extra Crispy. When I looked at the order it was Original Recipe. I went back into the store and said there was a problem with my order. The sales person said there was nothing they could do. When I said I didn't want my order, they picked up the bag, threw it in the garbage in front of me and told me to take my complaint onto KFC online. Never again! TERRIBLE SERVICE!!!! Date of experience: April 30, 2023 read more

KFC - Fast Food Near Me - Hamburg, New York

Yooooo this double down is absolutely banging! Fries were decent, pop was crispy, but there ain't nothing and i me nothing as crispy as this double down baaaaaabbbbbyyyyy! read more

KFC - Fast Food Near Me - Hamburg, New York

KFC was my favorite back in Indonesia. A bit luxury too. If my mom ordered it we were like so excited. Oh memory... come here 17 years ago, kind of disappointed that they kind of taste different but I still like it. Fast forward to recent years. Time to time I'll go out of loyalty until I found Popeyes. I feel Popeyes is better and closed to yummy fried chicken I remember which ironic because they are not KFC! The other thing the closest KFC is near South Gate plaza so inconvenient. When they open in front of Lowe's in Hamburg near my house, I'm super excited. We went to drive through and I actually enjoyed it. But then the latest visit it was at 8:30 at night the lobby closed at 9. When we said we want to eat there, she said we can only sit on high table! What? Seriously. We have 1/2 hrs. Whatever. Then came the food so unappetizing look. Probably old one. The leg look over cooked. Biscuit look pathetic. The thigh-is better than the leg. The mashed potatoes edible, gravy is the saving grace. Long story short I might just be done with KFC. I might just stay with Popeyes now. So long KFC it's been nice to know you. But it's been long overdue, it's time for us to go our separate way. I found something better. Good luck on your future endeavor. I won't be back. Take this 2 stars as thank you for fond memory of my childhood. read more

KFC - Inside restaurant - Fast Food Near Me - Hamburg, New York

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So gross! Overly salty! This location should cal themselves KFSodium! Yuck! The dining area was also disgusting with a few wasps flying around inside lol. Never again! read more

" 0 Stars"... burnt chicken & stale rolls...mashed potatoes were the only enjoyable item. Who trained this staff? FAIL

I just had the most terrible experience at this restaurant this evening. I went in about 5:30 and ordered a three piece meal and a large fry. I had to wait 15 minutes for fresh chicken, and when I got home and went to eat my meal. The chicken was slimy and not crispy at all. Worst service ever. read more

KFC - Fast Food Near Me - Hamburg, New York

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This location is so unimpressive! I went around dinner time and they were already out of mashed potatoes, I wanted extra crispy chicken and they said they were all out, and the chicken came out soggy and slimy!! It sucks when the Mac and cheese is the highlight of my KFC order. Not to mention the workers were very rude and even got the sides wrong the first time. I would definitely not recommend this location to anyone. read more

I ordered the 3 piece combo. I wanted original chicken. I got extra crispy(yuck). Mashed potatoes and coleslaw containers weren't even half full. Chicken and potatoes were both cold! Definitely wasn't worth the price read more

I don't know how it can be that difficult to count to three, but evidently they can't. I ordered a three piece extra crispy meal, but when I got home, after waiting in line FOREVER for the two cars in front of me, I find that I have a two piece original recipe meal. The food was good quality, but really people, how hard is it ? One, two, three. read more

I ordered a three piece meal.. the chicken was warm to the touch but dark and appeared old. New fries were over seasoned and tasted terrible. Sad to say the instant mashed potatoes were the best part of my meal. Not returning to this location read more