If you thoroughly enjoy waiting 45 minutes for 24 pc spicy chicken wings and a large fries, this place does not disappoint. If there was a 0 rating, they'd take the cake easy. Also, the workers, straight out of "I don't care land," if you don't like your job, leave. read more

I love fried chicken. We were in Kailua and stopped by for dinner last night. We got here around 7:30, but the dine in area was already closed. Only the drive thru was open. The drive thru closes at 8. We went through the drive thru and got the famous bowl and drink combo $10.49 and two piece meal $6.99. They have the two piece meal special daily at this location only. The two piece meal consists of a drum, thigh, mashed potatoes with gravy and a biscuit. The food was good. The fried chicken pieces were perfectly fried and a good size. The two piece meal for $6.99 is a terrific deal. You can't go wrong with that. read more

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While I do not go to KFC too often, this was such a pleasant experience I would love to come back to this one again! I ordered on the app and while there is no fruit punch option there, I asked at the window if I could get that instead of mountain dew. She was very nice and obliged. My nuggets were fresh and tasty (a little salty but I think that's normal). The mac n cheese was very good: creamy, cheesy, and soft. Reminds me of the premade bagged one at Disney that is very homey/tasty. My dad really liked it. The biscuit is always good. Buttery and so good with the honey sauce. There was no one in the drive thru and I was in and out so fast! If it were cheaper I would come more often but at least there are rewards on the app! read more

How do you not have chicken in the middle of dinner? No original recipe chicken at 6:15 in the evening. Shame on you. This place is called Kentucky Fried chicken in case the managers don't understand that. That means you need to have chicken ready to sell at all times. This is not the first time I've come to Kentucky Fried chicken and they have no chicken. Unbelievable Wake up and start serving people correctly read more

Chicken pot pie is so good! Love the chicken sandwich and tenders so good too! Will be back to get more chicken with my coupon from mid week! read more

Everyone wants to love KFC - we did the drive thru thing on August 25, 2024. Ordered a 4pc, 3 pc meal, Chicken strip meal, pot pie. One with slaw and mash - the other with slaw and Fries. Dipping sauces for the strips. Get home - no 4pc, no fries, no dipping sauces- it will be awhile before I return. read more

It makes me happy to post this review. I'm a 70's baby. My youth was filled with picnics to Kailua beach with homemade musubi and KFC for lunch. I haven't enjoyed their chicken for the past 25 years as it seems to have been in decline for flavor, quality and a different recipe. Fast forward to this weekend, with the new building, and what looks like new staff, the chicken was ono! Still not the old recipe. I think, but ono for what it is now. The nuggets are winnahs!!! read more

KFC - Nuggets we eat um with rice and Kimchee - Fast Food Near Me - Kailua, Hawaii

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Beyond Fried Chicken... What is it? My friends, Joyce in Arizona and Donna in Kailua, posted photos of this new plant based food option at Kentucky Fried Chicken. It looked interesting. Joyce noted that the square shaped pieces could have been thought out better from a marketing point of view. Donna said that the taste was quite good and that her mom even enjoyed them after the leftovers were heated up. Well... You can ask and wonder all you want. There's no substitute for trying it yourself, right? So, I decided to go to Donna's hometown of Kailua. It might be closer to me than Kalihi and possibly less traffic. Both places have free parking. The location in Kalihi might be crowded due to the proximity of schools. Kailua was a good choice. There was only one car ahead of me in the drive-through. The dining room is closed because of the pandemic. The parking lot was like a ghost town. The speaker system for ordering was broken, so, everyone orders at the window. I had ordered online, hoping for some kind of perk. I made an account and was offered a free chicken sandwich with a minimum $12 purchase - yay! I couldn't find Beyond Fried Chicken on the app, so, I ordered a chicken pot pie, mashed potatoes and Gravy, corn, biscuit, and a thigh (for comparison). When I got to the window, I ordered the Beyond Fried Chicken (six pieces for $8.99) and I asked for my online order. They didn't have it. I told them that I had paid already, so, the nice gal who called me "auntie", wrote down my order and efficiently gathered all of my items! She was pleasant and cheerful! I quickly drove home because the fragrance was torturing me. I guess I was rather famished... I took photos and dove in... Verdict: Beyond Fried Chicken - not bad! I ate the first piece without dipping sauce. The texture was firm enough to pass as chicken. The light batter on the outside provided enough crunch and flavor to make it a pretty good experience! I tried the barbecue sauce next...it was on the sweet side. I liked it! The ranch sauce... Not so much. Free Chicken Sandwich - yummy! The bread was nice and soft! The Mayo made it decadent. The pickles added some kick! The chicken was tender and flavorful! Pot Pie - I gobbled it up! It reminded me of when I was a little kid and our parents left us with babysitters when they went out... And they went out a lot - because they were so popular! Mom would let us choose either a TV dinner or Swanson's chicken/beef pot pie. Haha! Anyway - this chicken pot pie had chunks of real shredded chicken. The crust was nice and flaky! Delicious! The mashed potatoes and Gravy, corn, and biscuit (with buttery spread - like melted butter in a package) were normal comfort food basics. Nom nom nom! I couldn't get myself to eat the chicken thigh. The bones, veins, and knuckles are deterrents! LOL! I really don't like touching my food unless I have gloves on! Haha! So, there you have it! Those are my thoughts on Beyond Fried Chicken... And more! Let me know what you think! Go try it! read more

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Extra Crispy bucket was very good. It was even better with a 40% discount using the KFC app! Order was complete and service was good.

No toilet/bathroom to wash your hands after eating. The manager gave me wet naps to use, and I don't think they will clean and sanitize your hands. read more

-Police report made -Detective working on case -Contacted KFC in town main location office and made complaint (they could care less) This situation happened some time ago but it needs to be public knowledge now. This is a terrible place that commits fraud . From the workers to the main management office location. This situation started when I drove through with two kids after school and the cashier left with my bank card out of view . The suspects copied my card information. Because two days later I got two charges for Kailua Zippys and when I contacted zippys loss prevention they told me my card was used with the zippys app under someone named "Melvin's" account. I have a email to prove this. And if that's wasn't bad enough the thief decided to go on a shopping spree $600 at their phone company. When I contacted KFC manager hub in town, they were rude, acting like I was lying and patently disregarding this situation. I made my complaint to them over the phone and they didn't even have the courtesy to call me back. Apologized or at least refund my money for the meal where my card information was stolen. The last time I spoke with the detective he told me he saw on the footage that they did copy my card information and that they identified the individuals. When this first happened I rolled through the drive through secretly recording asked for "Melvin " and seriously asked him if he went on a shopping spree with my card. Then the young boy next to him starting saying "wow, someone else came by and said the the same thing" So I seriously think this is a common practice because the main office apparently lets their employees steal from their customers. And shame on you guys for targeting a single female with two kids. If you still decide to buy food here after reading my review use cash or make sure they don't disappear in the back with your bank card. read more

Kinda disappointed that their "sweet tea" is indeed not actual sweet tea. Their chicken was a bit on the dry side and not comparable to the other KFC on the East side of the island. read more

EVERYTHING!! The employee told me it was not her job to help me. Tossed my food on the counter and walked away... Asked for her name she became defensive. I NOT TELLING YOU MY NAME. Lucky the cook tried to resolve the issue. While im talking to him she began shouting at me.This location has been going down for years. You take my money after acting like im disrupting your day then yell at me. I was Management in kfc years ago. Im a chef now and would fire anyone who treats our customers like that. It implorable to treat people who are giving you their money lije that. It is obvious that store has no standards on food and customer service. Insults to injury all the numbers I called had mailboxes full so I couldn't leave my concern. Shining light. I called the windward store. She listened to my situation. She was helping from the waianae store but was the only one to exude true customer service and compassion. I bet her store is running with Aloha. Don't go to kfc kailua. Bring wedydys here shut them down. Such a horrible experience over 1 thigh and mash. Every encounter should be met with ALOHA and come back again. If you looking for a good dining experience this is not it. Go across the street to oh my grill where you are valued and respected. For shame! read more

Haven't been to KFC in a long time and I don't think I'll be going back. The quality, taste and size of the chicken was very disappointing. I bought a bucket and the pieces were so small it seemed like mini chicken. The taste and quality wasn't like it use to be? read more

Worst service ever. I ordered for delivery. My credit card was charged. I had my garage door open supposed to have been delivered at 7:01. I can see the garage door from my chair in my living room. The food never arrived about 815 830 decided to go looking because I looked up the order and it said it had been delivered. Found it on the ground by the gate to the front door and some ants were in the bag. No phone call to let us know it was there. Chicken was cold and Dry Quality was poor. ice was already melted. I will never use this place again and the worst part is when you call the number that is listed to the chicken place in Kailua you get a recording that goes to a legal office and each time my phone gets locked up and I have to reboot it. I looked up the number for the corporate office in Honolulu and they don't answer the phone either. Totally disgusted. I only gave it a one star because it won't let me enter anything if I don't put something there, but it deserves five zeros read more

If I could give zero stars I would. Absolute worst experience. We order our food, the girl taking our order was talking so quiet we had no idea what questions she was asking. Our order was never repeated back to us and she sent us to the window. Found out they put something completely wrong on our order, charged us for it, and when we asked them to correct it, they told us our actual order was the same price. Spoiler alert: it was not. They charged us $4 more. So they lied to us, and gave us our incorrect food. Then when we asked to speak to a manager, there was none to be found for five minutes, until some guy comes who "wasn't the manager but runs the store"? What does that even mean? We proceed to explain what happened, and that we were lied to, and he just stares at us. No response. After about 10 seconds of staring at us he goes "...So did you get your food?" I say at this point we're fine with whatever food we got, but we wanted to let you know of the situation and to hopefully train your employees to do better. He goes "Hmm... ok" ?!!?!!! Mind you it took us a literal HALF AN HOUR to get our food, cars behind us leaving in line, we were the first in line when we pulled up. Just got home to try and eat the food we didn't order... it's cold. Awesome. Never coming back. Do better and maybe have a manager on site at all times?? We're technically owed a refund but literally couldnt stand to be in that line any longer after all the waiting. read more

| just left the '11 Kainehe St, Kailua, Hawai" location. I arrived at 7:28 pm. They close at 8pm. | wanted to order (3) 8pc family meals for a group order. They said we only have (1) 8 piece left. So I went to another restaurant instead. O stars. read more

terrible service, terrible food, and unsanitary all my boys got food poisoning here. if you want to be throwing up after eating your stale burger and messed up order this is your spot read more

It's gone downhill since pandemic. Know it's a corporate pricing thing, but $22 for 8 pieces of chicken? C'mon now! Local families can't afford that. Sadly, one year or less. Bummerz. read more

It's always a hit or miss with this place, their portions are never the same, 4 chicken nugget sized pieces that were mostly breading this time like cmon read more

KFC - Famous Bowl Fill Up came with 4 chicken nuggets that were mostly breading - Fast Food Near Me - Kailua, Hawaii

We are going back to KFC they have finished there remodel it's clean, we had great service and the food was hot, fresh and delicious. Bummer that the dining room closes at 7pmBut the drive thru was open! I think that closed at 8pm. read more

Sadly, this place is just getting worse and worse every time... tonight, we order a 3pc meal and it came with a biscuit (which was smashed and looked hidden in the box) a small corn and a small mash & gravy.. we were told if we want a cole slaw, it's an additional dollar. " Oh cool!! I like our order taker, she's giving us good specials information that's not listed on the menu board!" WRONG - but I'll explain later.. So we continue our order which was simple. The pot pie combo that comes w drink and cookie. We add on an additional small cole slaw & 2 drinks. She repeats the order back to us correctly. So we drive to the window and pay for our food, she hands it to us and then says, I'll just get your your change.. upon checking for the food, we noticed our two cole slaws are missing and no forks..so we mention it. She goes and comes back, with just ONE cole slaw.. so we mention again, we ordered two. She admits she charged us for just one, so I check the receipt - she did just charge for one.. and not the dollar upcharge one. Full price as if we didn't add on to the meal like we were told.. so we end up ordering the 2nd small cole slaw that we wanted with our dinner. But no fork, so before we could even ask for a fork - as if she read our minds, she asks, "Oh you guys need forks?" What would you think?? We already asked for forks .. she that ignorant to not remember what we jus asked for.. and no, it wasn't busy.. She gave us two meals - we have mash and gravy and cole slaws in here ... but no forks. Very few people that work there are nice now.. they either grouchy or keeping your food. read more

Had to try the new Chicken Sandwich. Well, the difference from the picture to the actual item was day and night. A total fail. The pale breading fell off, the bun was stale and anemic for the filet. Go to Burger King, their chicken sandwich closer to the picture and way more delicious. Also the $3.99 advertised price is for the mainland, it's nearly twice that in paradise. read more

Went there today after ordering over the phone. I got a great deal on a 16 piece family meal. Order was ready for pickup on time. Chicken was good and sides were great. I would go there again in the future! read more

Kfc in Kailua is very good! The service is fast and their chicken is awesome! Love their coleslaw too!

Drive thru is the only option, can't even walk in. And going through the drive thru, they don't take your order until the car in front has received theirs. When pulling up to the speaker after a minute they just said we will be with you shortly. After about 5 minutes they say order when you are ready. Not the best customer service. read more

KFC - I couldn't believe that they served the chicken like this. - Fast Food Near Me - Kailua, Hawaii

*ZERO* stars!! I placed our order online, email confirmation was time stamped 4:51pm. Got to drive thru @ 5:10, they said they were just waiting on my chicken & asked me to park. The email said the order would be ready within 10-30 minutes. 5:30 & were still parked, waiting. Meanwhile, cars were coming & going through the drive thru. Finally at 5:45 I walk to the drive thru window & asked what the hold up was. He said the chicken is still cooking & there was only 1 cook in the kitchen. I asked about the other cars that came & left, he said they all ordered sandwiches only!?! Then he tells me it'll be another 20-25 minutes!!! Sure, they might be new to the whole online ordering, but I came to the drive thru at 5:10. If it takes 25 minutes to cook the damn chicken, then I should've gotten my order at 5:35!! I did not get my order handed to me until 5:50!!! 59 minutes AFTER placing the online order. 50 minutes AFTER checking in at drive thru!!! Absolutely ridiculous is an understatement. NEVER going to this KFC again. read more

So disappointed in my meal tonight! I absolutely love KFC! First off there was no original recipe left so had to go with extra crispy which isn't so bad. However, there was no flavor! No taste! No herbs and spices. WTH! It was perfectly cooked, bland chicken! I've never experienced this before at KFC!! But the employees were very polite and friendly! Chalk this one up as a bad night for Harland Sanders and hope for the best next time! read more

Dangit! Pulled up about 5 pm and all the lights were off, furniture stacked in the window. I talked to the order robot for a while, staring at the unlit menu sign. Figured the place must not have survived the Covid. But, I pulled around in the drive thru and saw the window was open, and there was a guy standing there with his hands in the till, so I stopped. I said, "Oh! I thought you might be closed!" The guy said, "No, I was just getting the money." So. I looked at the written request I was supposed to get. 3 piece original chicken with extra coleslaw. Window guy: We no more coleslaw. Me: Ok. No coleslaw? Window guy: We get coleslaw but it's extra. Me: Ok. Then. 3 piece original with a coleslaw. Window guy: We no more coleslaw, only get extra coleslaw for dollah more. Me: Ok. That's fine. 3 piece original with coleslaw and one side mash potato. Window guy: So. You like a 3 or a 6? Me: I like 3 piece original with coleslaw and one side mash. Window guy: The number 3 get coleslaw, be we no more, it's a dollar extra, or number 6, but gotta order extra coleslaw for extra. You like a 3 or a 6? Me: Man. The lights on your sign were off. Your robot microphone didn't answer. I never wen memorize the numbers on the menu sign. I just pulled around to see if you open or what. I just want 3 piece original chicken with coleslaw and side mash. Window guy: we no more coleslaw on 3 it's extra. You want number three with extra or 6? Me: *rolls up window. drives away* Did I interrupt a robbery? read more

I gotta say, everytime I visit KFC, the prices get higher and the chickens get smaller. The service was ok, nothing wrong there. And I know its not the employees fault. I ordered the 3 pc meal. 1 breast, 1 thigh, and 1 drumstick. Opened the box and the drum stick looked like a wing, the breast was the size of a thigh, and the thigh looked bite size. Whats going on with the chicken pcs? Why so small? I miss the bigger pcs. read more

Came here got in the drive through at 7:55pm there was a car in front of me ordering when I got to order next I was told "sorry we are closed" No other cars behind me either. The absolute worse service! Don't waste your MONEY cause they don't want it any way and don't bother wasting your time here. read more

I've been to different KFC restaurants several times over my lifetime. I thought, "You go to one, you've gone to them all." I was wrong. I live in Honolulu. The KFCs there are nothing to write home about. The chicken is usually overcooked and dry with only the seasonings that you can taste but the chicken is usually forgettable. The KFC in Kaneohe is better in terms of a passing grade at best. But whatever they are doing in Kailua they need to keep doing. I went there today and had a two piece meal because I was hungry and not interested in a burger and in my previous experiences there was no point buying a larger meal because I was probably not going to enjoy it. The chicken was the best I've had from any KFC. It was flavorful, moist, the crust was crunchy, and the seasonings were the frosting on the cake rather than being the cake. I spoke to Mike, the manager about the epic chicken and he gave credit to his cook whom I praised wholeheartedly. I went back to the restaurant and bought a 16 piece chicken only to have for dinner and to share with my co-workers. read more

Food is as expected. My biggest gripe is that there is no overhead shelter for the drive thru. I got soaked trying to order when it was raining. Plus the drive thru intercom is kinda junk and we both had some difficulty understanding each other. Otherwise food was tasty, although kinda pricey. The chicken tenders were good, and surprisingly their fries were crunchy and flavorful. I will be back, just not when it's raining. read more

Really awful customer service. Rude and even mean at times. I think they might want to look into upgrading their speaker system as they have such a hard time hearing your drive thru order. read more

I wish could give this this 0 star. Workers are just sitting down. My boyfriend and I went to drive through and waited 5 mins but no one responded. We got out of the car and went to go inside the store and saw workers on their phone gathered around a table, just sitting down and doing nothing. Won't recommend going here read more

I love Kentucky Fried Chicken, and I've eaten here before and liked it, but this recent visit to the KFC in Kailua was an unpleasant experience. The building and parking lot are run down and the lady was no lady. She was rude and screwed up my order. The chicken was underfed and over-cooked, but the bill was certainly big. I'll think twice about eating there again. read more

Friday 19 March 2021 Walk in is closed - service, food are great and the price is right! This is our favorite KFC! Food quality is always superior to any other KFC - no Kailua pigeons served here - nice plump, juicy chicken and tenders consistently served! We've started ordering on line and the order has always been perfect! read more

My boyfriend ordered a Twister and almost CHOKED on a chicken bone that he found inside of it. Who in the right mind makes a wrap with a BONE in it?! Good thing it didn't piece his esophagus or tear the lining of his stomach. I am never coming back here again. Ridiculous. *edit* I know that this is the manufacturer's fault and not that of the restaurant. The manager was very understanding and cooperative and will be filing a complaint. read more

KFC - A CHICKEN BONE inside of the Twister. - Fast Food Near Me - Kailua, Hawaii

The worst customer service in the entire world! Transcript: PHONE RINGS... Operator: KFC Me: Hi good afternoon is this the KFC in Kailua? Operator: Yep Me: Ok awesome, do you have a drive thru? Operator: Yep Me: ok thanks so much Operator: phone clicks to hang up What in the HELL! Just because you work in fast food, does not mean you have to be rude!!! read more

How does the food taste? I don't know. We drove off after waiting 10 mins at the drive thru intercom. There was only two cars ahead of us. I thought they need businesses during the lockdown? read more