I ordered a family packet and additional 2 large sides to take out. One of the sides (a large Coleslaw) was missing. As I stayed in a resort nearby, I dropped by a few hours later for the missing item. The experience was awkward. I stood in front of the counter for about 5 mins with nobody checked in on me. No crew greetings. No other customers. Just me standing there as if I was the only real human in the entire restaurant. Finally I got the chance to explain why I came to pick up the missing item. The lady behind the counter did not apologize at all. She just asked if I called. I said No because I stayed nearby so I just came to tell you. Then she talked to her supervisor. I had to explain the whole story to the supervisor again, who said OK I give you the coleslaw but next time you should call in advance. No apologies. No regrets. No respect. Alright, thank you so much for giving me what I paid for but you missed. read more

PAINT YOUR PARKING LOT. You appear to have an employee parking in the blue striped area and a big sign always blocking the Handicapped parking. I haven't ever been able to utilize this parking spot & I am a weekly customer. This is shameful. After 15 years of getting undercooked, pink in the middle chicken, I finally get fantastic chicken AND good service but this blocking the Handicapped parking tells me you don't want that convenient parking for customers that need it. It's annoying. read more

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Very poor customer service. Went in to pick up a online order and after standing there for 5 min the girl at register on 6/5/26 hispanic female with glasses and white tip long nails rolled her eyes after I said is there anyway I can get my online order because was taking the next person in her line. Very rude customer service. Attitude! You just lost a customer. read more

I ordered two chicken sandwhiches and right away I could tell something was off. It was then no surprise to me when I opened the buns and realized that they put a chicken tender in each one instead of a patty. They weren't even fresh either it was like eating cardboard. IM very dissapointed. read more

KFC - Fast Food Near Me - Lake Elsinore, California

I've got a chicken sandwich and it was really good. No complaints friendly service. Just moved here so this was my first experience at this KFC. read more

Continuously coming short on orders horrible customer service from the moment you walk in and I have been here on at least 15 separate occasions, picking up delivery orders as well as my own personal orders. That said I really have never had any issues with the quality of the food itself, but they do prioritize the drive-through window over anyone who takes the time to walk into the store and will leave you standing at the counter for several minutes without any acknowledgment, and I highly recommend you check the contents in your bag if you're taking the order to go since I personally on four separate occasions have had missing items if you're ordering for delivery good luck, receiving napkins, and straws are all the pieces of chicken you ordered read more

i went to kfc with my sister we were getting food until this worker "Janelly" gives us so much Attitude my sister gave her the card she Jankes it from her hand then I tell my sister she has pretty eyes then she opens the window saying "what is she looking at does she have a problem?" with the most dirtyest attitude this girl needs some help. read more

Service was VERY below average, they took awhile to take our order while place was empty(they weren't short staffed either). The cashier was impatient as if not wanting to be there. My coworker had her order messed up & cashier did not add in the first thing she asked for after trying to talk/fix the issue the lady did not accept she messed up taking her order she had to pay separately. Another coworker wanted to separate the gravy from mash they said they would charge xtra for that but didn't take into consideration certain food allergies or other things that most food service workers know. Retraining + food safety for any special request should be brought up, but even separating food should not be of any addition charge. read more

Ordered my Nashville hot tenders, forgot my ranch when I asked on the speaker to order. I pull forward and asked for my ranch again and the girl "janelly" was rude and acted like she didn't hear me and gave me attitude, she still did not give me my ranch and she kept being rude and obnoxious . You need to hire employees that are more mature and have better customer service. No wonder your yelp has such bad review and such low stars. read more

Terrible place to eat. They constantly screw up my order and the food has gone down hill. The staff are rude. Not recommended at all. read more

Standing at the door Saturday morning seven minutes after 10 the guy says they're not open very rude

The workers were preoccupied with chatting with each other rather than take my order I ordered inside two k 3 big boxes and it comes with two breast and one wing or two thighs and a leg I prefer all white when I got home I had one breast one thigh in both boxes called and tried to explain my problem was very rude and told me to take the servay on my receipt if I had a problem wow ya I have a problem now I just wanted the two breast and two wings I was owed and paid for and Thay could have back Thier two thighs I've had nothing but problem with that store I'd leave a 0 if I could read more

I go in weekly when doing my laundry as the laundry mat is across the street. The staff is ALWAYS very very kind to me I love that it's KFC/Taco Bell. Clean building. Positive energy and staff! read more

Everything was good and hot. The order was correct. I was really nervous to try this location because of the bad reviews but we thought it was all good! The service was fast and friendly. read more

The food I got it was pretty good. Make sure you check your order! I ordered a tender combo and they forgot to give me fries. I didn't realize until I got home and was very disappointed. read more

KFC - Fast Food Near Me - Lake Elsinore, California

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Ordered full meals, $50 charged for delivery and when the food arrived at my home the order was wrong. I ordered mashed potatoes and gravy (large) and there was no condiments included. It was a truly simple order and they didn't even try to make it correctly. I tried to call and let them know but no one answered. My last time of using this restaurant. Food is really expensive and then not even able to get the right order...sad read more

The employees are rude food is cold chicken strips are thin and rubbery they don't give cutlery or dipping sauces no butter or honey for biscuits.....I will never waist my money here again .....go to jack in the box read more

It is 4:30pm and this location has NO CRISPY CHICKEN? This seems to be a recurring issue at this store. I stopped patronizing thus store for this same issue but I thought things may be different but, same experience. Done with this location. read more

Worst KFC I've ever been to. Ran out of chicken, terrible customer service, and my butter and honey was inside my gravy. read more

KFC - Place is terrible!! My butter and honey inside my gravy. I called and told the manager but she could careless! - Fast Food Near Me - Lake Elsinore, California

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Check out the picture I posted of the #NashvilleSpicyChicken I just purchased from the Lake Elsinore KFC. You can see the delectable clump of spices in the corner and the scrumptious lake of oil upon which these unevenly seasoned and anemic "tenders" rest. The pièce de résistance, though, is truly that lone pickle--the very end of the cucumber that sacrificed its life for this satisfying meal. Thanks, @KFC! read more

KFC - Yum, yum... - Fast Food Near Me - Lake Elsinore, California

walked inside used the restroom and then an hour later i had to go again and i was still around then i was denied service untill i bought something...thats so disrespectful when they knew i was just in there and they let me without buyying something the first time read more

I googled to see when they close and the website said 10:00. I get there at 9:50 and they tell me they are closed. This to me was terrible service. Thank goodness Del Taco was open. read more

They no longer offer Hot Wings. This is terrible. Out of every KFC location I've been to, this is the only location where I've seen this. Typical Lake Elsinore, so sad. This is part of the reason why I have to drive to distant cities to enjoy different food options. You can't even get standard fast food choices here anymore. Popeyes and Dell Taco it is from here on out. read more

Okay, so before my review, this was a one star business, and normally you want to stay clear of a place with a one star review, but I survived the workweek, and was feeling risky on a Friday night! Plus I figured, one one-star review isn't a fair judgement; that's keeping so much business away by just one person's opinion (no offense to the first reviewer). If they truly sucked as a business, okay then - one star is warranted. But they didn't suck, and my family and I didn't get sick, and I certainly had a good experience in store. All the staff at the counter were very kind and helpful and patient while I spoke with my wife on the phone to figure out what we wanted. All the stuff the last reviewer said they "didn't have," they had, and we got it and it was yummy. We wound up getting chicken (go figure!) extra crispy and original recipe, mashed-taters and gravy, macaroni, and the "new" beans with (more) chicken sides. The chicken was good, just like the chicken you get from any other KFC establishments and the sides were fantastic! We absolutely recommend the mac & cheese and the beans with (more) chicken. We were filled for the night and satisfied with our meals. And the next day, I was happy to be alive and well, as was my family! So don't let the one one-star review dissuade you from stopping in. It's a good store with good food and deserves a chance. I give it 4 out 5 chicken breasts! read more

Bree is amazing and has the absolute best customer service. I appreciate the entire staff for doing their very best during this difficult time. Lines are always long which means they are doing something right. read more

Food is average! However if you get the privilege of being helped by Chrissy you will have a great experience! He is such an excellent employee with an outstanding personality!! He is what makes coming here so worth it! With everyone he sees, they are receiving 100% of his amazing personality. read more

This kfc also has a Taco Bell so it's got a lot of food to choose from which is great for people who want both kfc or Taco Bell or both, in my opinion both are great to eat I love both kfc and Taco Bell also employees are pretty great! read more

This place was what I expected as far as food goes (I've had KFC & Taco Bell before) But what truly amazed me was the customer service of every single employee.. All were polite, helpful and went out of their way for not just us but the rest of the customers even Spanish speaking ones.. Given all employees there are Caucasian- one in particular tried incredibly hard to help Spanish speaking guest... Everyone here seems incredibly young and extremely happy.. Had a great experience here with these happy people.. read more

Chicken was not even edible, the potatoes were watery, and the biscuit was very dry. the girl at the window was not nice at all.. read more

From the point we got in the drive they until we left it was seriously a half hour with only 8 cars in line. All they could say was "sorry for the wait." read more

They forgot my drink multiple times and I was the only person in line. The food would take very long even if I was the only person in line. Thought it would be fresh since I was the only person in line, but I got stale food. Thanks. read more

Quick update because I didn't know her name Chrissy you are amazing. Her bubbly personality is so wonderful it's impossible not to smile. She makes me want to return and tell everyone to visit this location... read more

I like the place. Always friendly with good customer service, food tastes good. They are equal to any customer no matter if they speak spanish or english and that is something really nice so people doesn't feel awkward in the place. read more

First off, we chose this location due to them being open 30 minutes longer than the other KFC. 1) We ordered 3 things from KFC's menu and 2 things from the Taco Bell menu. - When I asked the lady what the difference was between the regular soft taco and the supreme soft taco...her response was "honestly, I don't know." How does somebody work there and not know the menu and what the differences are between items? 2) I asked for two large orders or Wedge fries, a popcorn chicken GoCup and two regular soft tacos. She quoted $16 and some change which we thought was a little higher than it should be. So when I pull up to the window, before I could ask her she rudely says "we don't have enough for 2 large.." I'm looking at her confused then realize she's probably talking about wedge fries so I say 1 is okay. I notice her talking to other employees in the background then She brings us our order. Our wedge fries were less than half..the box was filled to fit nearly a small when we ordered a large. We return to tell her that we paid for a large but got nothing close to that. She just says "oh we dropped fresh wedges after you left, we'll fill it up." So we pull up and she tops it off and we leave. We learned our lesson: bad customer service, employees aren't trained, the place needs better management. read more

I've been to this location a few times now and every time I am impressed. Service is super fast and friendly and the food is always fresh and delicious. My visits are always through drive thru. Each time Marianne (sp?) has been the DT person. She is awesome! She multitasks like a maniac :) and is sooooooo friendly! She always double checks the order to make sure everything is there. I worked for McDs for over 20 years once upon a time (crew to store manager to HR/Training Director) so I know how challenging DT can be. Marianne is a star and this location's restaurant manager has it goin' on! Big kudos! read more

This again was bad and when I thought it couldn't get worse I saw the butter did not look right at all

I appreciated job service, but I don't know who the trainer is but it looks like everyone is training themselves. It was the girls first day and she looked alone. Food came out with 4 times more gravy than their was potato lol at least they tried... I hope read more

I keep giving this place chances but no more. They ALWAYS forget something in my order and with a car full of kids it is not easy to go inside, very irritating. I get it is fast food, it is not rocket science to make sure everything is in the bag before it is passed to the customer. No hot sauce for the hot wings, really??? read more

This place is absolutely unorganized...not only did they forget my togo order completely...they didn't give us the right order. I wanted chicken tenders and got the chicken on the bone. I tried to call but no answer. The customer service was just unexceptable.. i am very upset and hungry. I would never reccommend this place. read more

Worst KFC/Taco Bell ever. 9:30 pm...closes at 10:00. They have no white meat chicken, no mashed potatos, no biscuits. I was told that KFC should be closed already...they close at 9:00...but the Taco Bell IN THE SAME BUILDING CLOSES AT 10:00?????? Where is the sign that says that? Had I seen that sign BEFORE I got stuck in the drive through. Unbelievable. Im not interested in spending my $ at this location again. read more