The Fix Kicks - Where the Sneaker Game Feels Like Home…read more I still remember the first time I stepped into The Fix Kicks in Santa Clara it was like walking into sneaker heaven. I opened that door and boom instant chills. I was surrounded by walls full of heat: Jordan 1s, Yeezys, Dunks, pairs I'd only ever seen on Instagram. Then I turned the corner and saw the Funko Pop wall, and I swear, it felt like I was in the middle of a dream. But here's where the story gets even better. It wasn't just the shoes or the collectibles it was the energy. The vibes. The people behind the counter weren't just employees they were sneakerheads like me. They greeted me like I'd been coming there for years, asked me what I was into, chopped it up with me like we were homies. From that very first visit, I knew this wasn't your average shop. This was family. Since then, I've bought kicks, sold pairs, and each time I leave, I walk out with a smile. Not just because of the shoes but because of how I was treated. They take care of you at The Fix Kicks. They're real ones. Fair prices, honest deals, no funny business just a team that truly loves what they do and puts their heart into every interaction. It's rare to find a spot like this. They've created more than just a store they've built a community. A place where sneaker culture is alive, respected, and celebrated. So if no one's told y'all yet: Fix Kicks, I'm giving you your flowers today. Thank you for the good vibes, the unforgettable experiences, and for always holding it down for sneaker lovers like me. Much love to the whole team y'all are legends.

The owners and staff are nice and welcoming. The store is big for a sneaker store and they also…read moresale clothes for all the hype beasts out there. They have a good selection of shoes both new and used. Only downsides is when you try to sale shoes they're offers are lower than what you think is fair or what other shoe stores would offer you, they don't offer more much more if you're interested in trading in for credit. They do have there $100 and under sales that have some good value, but for the most part all shoes are priced over market by a decent amount.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Overall, the experience wasn't too bad. Here are a few things to help understand what it will be…read morelike. This was our first time shopping at DSW, but it won't be our last. First, If you have a common size, it's hit or miss if they will have the shoes you want. I'm a pretty common size for men, and there was one pair of shoes, out of nine that could have been shoes I would have purchased, that had my size. Next, they have very tiny benches in each isle. The problem is that most isles only have one of them; often leaving you without a place to sit and try on the shoes. There also isn't anywhere to place boxes that you're trying, except for the floor. I'm a bit older, and that really just isn't an option. When I was helping my daughter try on shoes, it was very awkward. The last thing I will mention, from this trip, is that they have no rain boots for kids other than very small ones for toddlers. Other locations may have some, but this location didn't. One note on this is that I asked an employee where they had them and he went to five different boots and after the forth time, I had to tell him he wasn't looking at rain boots. He finally looked at me and simply said, "You'll have to ask up front." What this tells me is that they do not invest in training of their employees. I imagine they cover mandatory topics, but they clearly do not make them competent shoes sales people. I don't necessarily expect that, but I would expect them to teach their employees the basics. If you know these things about their operation, you'll have a better experience.

Liz was awesome! Super helpful and patient. I came in with recommendations from my podiatrist, and…read morehonestly, I hate buying new shoes. They're expensive, and when you need them for comfort and support, you really don't want to get it wrong. I spent over an hour here and never felt rushed once. Liz took the time to answer questions, help me try different options, and even helped me order a different color. The store started getting really busy, and there were a few customers complaining, but she handled everything like a total pro while still making sure I felt taken care of. Great customer service is hard to find these days, and she absolutely delivered!

I highly recommend the Footwear etc. store in Los Altos! Roman and Ariana helped both my friend…read moreand I to find shoes that fit our troubled feet. They were both so knowledgeable, patient and kind. It was a pleasure to shop there! It's the place to go for hard-to-fit feet!

I've bought a few Brooks shoes from a different location before. This is my time at this location…read more Came in looking for court shoes, Kevin was very knowledgeable, patient, extremely helpful. With all the credits & discounts, I couldn't pass the deal. Thank you so much, Kevin!

I have to be honest. I've never really gotten proper help in a shoe store until I walked into Road…read moreRunner Sports. Conner and Christopher completely changed my expectations of what that experience can be. As a business owner, I recognize and appreciate excellent customer service, and these two went above and beyond. They were patient, knowledgeable, and never once made me feel rushed. I got my feet scanned to find the best fit, and when I had my pick of brand, Conner recommended a different one. I trusted him, and wow, am I glad I did. The comfort and support are like nothing I've felt before, which is everything when you're standing 10 to 12 hours a day. This is the kind of store where people actually listen and care about finding you the right shoe, not just making a sale. I will absolutely be returning, and I'm already spreading the word to friends and colleagues. Conner and Christopher, you guys are the real deal. Thank you!

This is my favorite sketchers location. Since we were eating lunch next door, we decided to stop…read moreby. They had a huge selection of women's shoes. They are, by far, the most comfortable shoes. They had a buy one get one 50% off sale. I found two pairs of shoes in no time and tried them on. They fit perfectly. There was only one customer ahead of me at the checkout. So I didn't wait long at all to purchase my shoes. The young man that helped me was so sweet. I purchased the two pairs for a really good price. I recommend coming here if you are looking for comfortable stylish shoes for a great price.

Good customer service as always at this warehouse outlet! I would recommend to anyone!read more

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

These guys are AMAZING! Michael in the Ski and Snowboard section is the man!…read more I was really desperate to get my skis prepped and ready for the weekend, and was striking out all over town before finding Sports Basement and having my prayers answered. They got me in and taken care of and had the skis in really excellent condition, I was so thankful in the moment there and also in general because NOW I KNOW WHERE TO ALWAYS GO FOR ANYTHING AND EVERYTHING SPORTS RELATED :).

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

This was a planned stop 49 miles south of and en route to Sn Bruno and San Francisco…read more My wife is very active and I figured part of her birthday week and present would be a nice stop at this Factory store. She did not know till we parked by the store. Pros - A) Big store and a huge selection of shoes B) Great prices C) They did have shoes in extra wide ( for me) D) The best part - Joshua at the checkout - stellar, classy, took ownership, fun, solid, amazing skills, a natural people person and hopefully one day the president/ owner of his own company because he has it all. Kalevee- what a sweet, kind, hardworking and focused individual who was so patient and went back to the warehouse 3 times looking to find us the best fits and options. Another silent superstar who lead by example and his superior actions. E) We did pick up 3 pairs at great bargains. They applied the Nike app discounts as well. Thanks again Joshua. F) Loved the apparel section G) Line moved very quickly for a busy Saturday afternoon. Cons - none store related. Just a very tight parking lot with small spaces ( we had a big SUV) and crazy Tesla drivers speed racing vying for parking. Do please park 400 feet away and walk. This was a great shopping experience.

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

5 stars for customer service - special shoutout to Alex for being super patient with me…read more I originally came into the store to help my friend choose a couple items and because I wanted to buy my bf a sweater. I ended up eyeing a pair of Yeezys I've had my eye on for a while but could never find in my size and also wound up asking about a bunch of Supreme Products. Alex was super kind, helping me eyeball my size in the shoes I've been looking for and was super, super patient with me. I had a couple questions about some Fanny Packs / Hip Bags they were selling and he answered all of them; even when I was getting distracted by other products and the buzz around from the store. He wasn't pushy at all about me buying any products / items and he still answered all of my questions without making me feel like I was wasting his time or anything. I ended up buying the Yeezys and a 49er hoodie. It's customer service like his that's going to keep me as a repeat customer.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

I stopped by with my son, and asked if we could measure his feet…read more The clerk said they "threw out the tool". Then I asked what shoes were about a 13.5 (one size bigger than his previous) and she just pointed to the kids area.

Eduardo +Taven excellent over the top all star service!!!!!walked out of there with my new Nikes…read morefeeling even better than when I came in store ;I was already doing extra well !!!!