It was a lucky day when Brett of Kilter Mechanical arrived to work on my AC unit. The AC had never worked wonderfully. It was okay and we staggered on. In June 2015 it quit working. Two separate companies checked it over, replaced a part or two, checked the output temperature before they left, then informed me everything was good. Hurrah! Except by late afternoon the AC didn't seem to be working at all. Here's how Brett of Kilter Mechanical was different. He is an engineer. He noticed that there was a gap that let in hot air, that there were grease stains in a certain area which probably meant that there was a leak in that area, that someone had installed a new motor which was already running over capacity, meaning that it would probably break down sooner, and that what we'd assumed was a one stage AC motor had wires running out of the back. Early on he said to me, "I was thinking about your AC problems last night and I think that there is something else going on." That is the first time, living in Arizona for more than thirty years, that anyone has said that they'd been thinking over my AC problems in their free time at night! That's when I realized I was working with someone completely different than the usual AC repairman. Brett arrived at my house on time, on the days he said he'd be there. We were twenty four hours away, the home warranty company and me, from changing out the old AC unit for a new unit. Nobody could figure out why the AC unit was not cooling properly. Then Brett called, "I think it's a two stage engine not a one stage engine. That's why it's not working as it should. And, I'm sure you need the right platform to get your system working and then everything should be okay! Next, Brett replaced the wrong thermostat unit with the correct one. Now my house is happy and cool and comfortable! Hey! Brett worked it all out! I'd be happy to call on him anytime. Actually, I think I' d like to call him first the next time the AC or the heater quit working properly. read more

My technician was extremely professional and knowledgeable. He went above and beyond my expectations and if I need additional work, I will be calling back! Thank you! read more

After doing extensive research and getting the opinion of many of my neighbors, we chose Kilter Mechanical Cooling and Heating to help us when our 2nd floor AC stopped working.They were on time, polite, full of useful information, and didn't attempt to up-sell! They even checked our first floor unit for free (per my request), just to make sure there weren't any issues lurking in the near future. We will definitely call them next time our AC starts acting up. :) read more

Is there a 10 STAR option? We were having issues with our AC called out 4 companies to give us an estimate. Brett the owner came out, he was kind and incredibly patient with all my questions. He answered the phone at 7:00 at night when we had a question about the bid. He was by far the most competitively priced and did an amazing job quickly to get out AC back up and running. The office gal was amazing, she was so nice and responded to us quickly with any questions we had. I am so thankful that we found them and that they made a stressful situation better. We had a thermostat that fried, we ordered a new one to match, once it arrived they even came back the following week and put it in for us! Thank you so much! You all were so helpful, professional, and you can truly tell you care about your customers! read more

One of our two 18 year old units stopped working a few weeks ago and Kilter was available to come out almost right away. The tech that came over was very friendly and professional. The second unit failed this last Friday and Kilter was not available until the next day so we had someone else come look at the issue and misdiagnosed the problem completely. He told us we had heat pumps and that it would make more sense to just replace the units. The guy was very friendly, seemed knowledgeable and genuine, so we trusted him and spent the rest of the weekend getting quotes on replacement. When Brett from Kilter came over, he first asked to look at the issue rather than jump right into providing a replacement quote. He, along with the others who came, confirmed that it was NOT a heat pump, AND, he figured out the true problem was not a refrigerant leak but a bad circuit. He replaced the circuit board and saved us from unnecessarily spending $7k+ to replace that unit. We know we will need to replace them soon, but having the time to really shop around and plan it out is all thanks to Brett's mindful and honest service. HIGHLY recommend calling him FIRST! read more

I am an out of town home owner, they were able to get to my property within the hour to diagnosed and solve the problem. There was no extra charge other than the trip fee. Excellent customer service too. read more

I used Kilter to repair a blown motor in my A/C unit and I was very impressed with their service. It was bar none, the best repair technician experience I have received and I would highly recommend them. They responded quickly to my request for a quote and had some one over the very next day to fix my issue. The technician, Greg, we fantastic. He was very honest about what was wrong with my A/C unit even got it working temporarily until the replacement parts were shipped. He even let me know that I didn't have to replace the part if we didn't want to. He did a fantastic job. I will use Kilter again for any A/C units I have and will recommend them to everyone. read more

Worked with Brett to get a quote on 2 x 3 ton systems. Liked the fact he was not a sales person and gave honest and clear answers to our questions. His cost was very comparative with the other quotes we got. In fact most of the other companies promoted installation setups as their advantage over other companies that Kilter already does. The install was GREAT. What I thought was a simple install, they started at 7:30am and completed at 10pm that night. I was impressed that they took their time and did a good job and did not rush to make a 5pm deadline. They had to rebuild a lot of the builder grade duct work and installation, which was part of their installation ( the other companies put in line items on the quotes to cover these costs and at twice the cost of doing the work). Brett and team even came back to go over the system to make sure it was working correctly and the system setup/ thermostat with us at a time of our choosing. I was very pleased with our decision of going with Kilter and would highly recommend them to anyone getting a new system or any work on their AC. read more

Hands down, these guys are the best. Not only do they know their stuff but they go above and beyond to provide phenomenal service. Our AC unit in our guest house wasn't working at 4pm on a Friday and we had people coming to stay that night. I called Steve and he said he was in the area and could be there in 10 mins. After diagnosing the problem Steve called Brett to see if they could track down the part they needed on a Friday evening. During the process they spotted that one of our other units was over heating and fixed that too. Several hours later and well into their Friday evening, everything was fixed and our bill was incredibly reasonable considering the short notice and time of day. Honest, fair and hard working. So rare these days. Thank you! read more

After 2 other AC/Heat companies misrepresented themselves, services and fees, we were fortunate to call Kilter Mechanical to check our non cooling AC Unit. The owner, Brett Monik, listened and arranged an appt within 24 hrs. To our surprise he called us back with a same day appt! He understood the consequences of no AC in the Valley of the Sun. Greg Harris is the capable Technician that came to inspect our cooling problem. He immediately diagnosed the problem and corrected it. We were amazed. His success in fixing our Unit was not because it was "simple"! It was because of Greg's knowledge of his profession. He conducted himself with friendly and non-stressful manners. Needless to say, we give the Kilter Mechanic Team 5 Stars! Thank you for your honest and fine service. read more

Phenomenal service. I am very thankful for Steve's visit in particular. He is sharp, professional, and determined to get the job done right (even if that means getting into an attic). Additionally, he was very knowledgeable and helpful, informing and guiding me on an array of questions and identified issues. As a result, I plan to stick with Kilter for all future Heating & Air needs. read more

Brett was our savior! Really nice, professional guy, he was here within an hour of us calling and repaired our issue quickly. Fair pricing, honest and reliable. We found our new AC/Heating go to company. read more

My husband and I use Kilter for our AC needs for our restaurants and they are the absolute best. They always do a great job and they never overcharge. We usually get a few quotes for repairs and Kilter always gives us a fair and true price. I highly recommend them for any of your AC needs. Personally, we want to say thank you to Kilter for always being honest and doing a great job! Thank you! read more

Brett was great! I had another company come out because my AC unit would not turn off. The other company told me I had to replace the unit because the coils were frozen solid. I turned off the unit for 3 hours and then ran the fan for 2 hours when Brett showed up he said everything the coils were defrosted and the unit looked fine, no problems, no leaks, nothing needed to be replaced. He just checked everything over then replaced my filter because it was dirty. Brett saved my 7K! ALWAYS get a second opinion. read more

This company was great. They were at my house within 1 Hour of my Yelp Inquiry. They were able to get my repair done for a thousand less than a competitor who came to my home. Both Steve and Gregg were very friendly and helpful, and I would definitely recommend and use them again. They are fair, and affordable. A+ read more

Great customer service, quick repairs, and good prices! We will definitely be using Kilter in the future!

After 4 days with half of our AC system on strike and 3 fairly useless A/C service providers, Kilter Mechanical has solved our issue. They are actually fixing it now. Previous providers either could not diagnose or repair it. Steve from Kilter Mechanical rocks! He was professional, interested in understanding my problem, clear in his intentions, and most importantly, FIXED THE PROBLEM! While other companies focused on what could not be done, Steve and Kilter focused on the solution. I highly recommend Kilter for your AC repair needs read more

My home warranty company found Brett after the previous technicians failed to get there and I'm really glad that happened. Not only was he able to diagnose it and figure out how to repair it, this guy was responsive. How many times do you call service people who either don't answer their phone or never call you back? Brett is actually very attentive and a hard worker to boot. After the first repair fixed the issue, an hour later a second part broke. My renters called him right back, he came back after hours, figured out this issue and got everything going within a day again. My renters were super happy with him and he was great when I talked to him. I will call this man when any AC issues arise for me at my house or my rental in the future. read more

Brett fixed my heat pump quickly and for a good price. He even fixed a few connections that the installer had left in a dangerous condition. He gave me a clear and detailed quote before doing the repair. I highly recommend. read more

We had a tough-to-diagnose problem that two other companies bailed on. Then Steve from Kilter came out and within an hour he had a solution. Amazing. We ended up asking him to finish a re-install and set up of the AC unit in our hallway closet. Everything went great. These guys know their stuff. We will be calling them first from now on. read more

I have had several AC companies come out to my home via my home warranty. However, none of them compare to Kilter & specifically Steve the general manager. He not only called me within an hour of my request but it was on a SUNDAY! Also, we needed a certain part so our AC would work again and he drove all over the Valley to find it and came out that day to install it. I will never use another AC company again. Steve & Kilter have my business for life. read more

Prompt, efficient, friendly. Had issues with both of our HVAC units. Kilter responded through our home warranty company. We worked with Steve. Steve knows what he's doing and put in major efforts to ensure that the units worked as they should and that we were happy. Top shelf service. Highly recommended. read more

Great service, submit their request to yelp, get the responses within 10 minutes. They send people within next hour, AC is fixed within next couple hours. Very professional and polite. read more

As usual my A/C system decides to take a dump smack dab in the middle of summer. Contact my home warranty company and they send someone out, that can't get there until5 days later, just to have them do a crappy patch job and only manage to keep the house cool for 3 days. I contacted home warranty again and this time I told them I could not wait another couple days to have somebody out to fix the problem. They searched around and finally set me up with Kilter. Within no more than 2 to 3 hours I had a technician at my house working on my system. He was extremely knowledgeable and very pleasant and stayed here for close to four and half hours making sure everything was fixed correctly this time and the air was blowing cold. It doesn't surprise me to see 55 reviews with a five star rating for this company, they deserve it. I will never use any other HVAC company for any of my future needs, these guys have earned my business. read more

Brett has rescued me many times... even late on weekends. He fixes problems that other HVAC people have only temporarily fixed (I never found out the other company didn't really fix it until I switched the system from heat to A/C or vice versa). Once HE fixed it, no other calls were necessary. Six years ago I finally needed a new system. Brett and Steve got it installed quickly and my bills dropped considerably (I went with Brett's recommendation). Six years later I am still not having any issues and I'm still saving on bills. read more

I have been using Kilter Mechanical for my personal home and a building I manage since 2015 and there is NO ONE ELSE I would use. Both Brett and Greg are beyond professional, punctual, knowledgeable and thorough. I can be out of town and call with a tenant issue and they respond quickly, diagnose the issue and get it repaired!! I NEVER have to call them back for the same issue and my tenants all love them! The building has had a few complicated issues, but Brett and Greg have worked through them and my 28 units are working great!! I cannot tell you all the problems I had prior to finding Kilter Mechanical! Can't say enough wonderful things about Kilter Mechanical . . . you're nuts to use anyone else!! read more

This company is a real diamond in the rough. They are pleasant to deal with and excellent prices on service plans. I had such a great interaction with them that I have already begun recommending them to friends. The service tech could not have been friendlier and more knowledgable about air conditioning units. read more

I have worked with Brett on numerous occasions both professionally as a Realtor and personally. He is always extremely prompt, professional, and knowledgeable. I will continue to use him for HVAC repairs for my home, my rental properties, and will not hesitate to refer him to my clients buyer or selling a home. read more

Wow. SO thankful for Brett at Kilter! Answered courteously and promptly to my request for a quote, communicated when he would be arriving and provided honest, FAST service with a professional and friendly demeanor. Literally everything you could ask for when your AC decides to konk out in the middle of the AZ summer! No sales pitch, just top notch service all around. I'm so glad I found him! THANK YOU Brett! read more

We called the scheduler in the mid afternoon on a Monday and we had a technician out early the following morning (8:30). He called beforehand and arrived on time. Chase was courteous and after getting the details about my issue, promptly got on the roof and assessed the issue. It was determined that it was an incorrect wiring set up in my Nest Thermostat unit. He quickly changed the wiring to the correct configuration (easy to do on the Nest), then went back on the roof to make sure it was working properly and the unit was in good shape. Since it was a simple fix, it fell within the service call charge and was complete within 30 minutes. I appreciate that he gave an honest diagnosis and dealt with a simple issue and got our A/C working again. Will use Kilter again in the future! read more

They came diagnosed the issue and had my AC running same day! Greg was my service person so great! So happy with this truthful knowledgable company will never use anyone else!!!!!! read more

Very quick to respond, and extremely affordable with both their initial quote and their final bill. Also went above and beyond in seeing additional related issues to my furnace problem, and solving them quickly, efficiently and affordably. Would highly recommend their services. read more

This company is so wonderful. Bought a house yesterday and AC went out today. They totally saved us. They were here in less than hour fixed the problem at a great price. We have dealt with a few AC companies and this is the first honest company we have came across. Thanks Kilter for saving our day!! read more

Professional and honest company!! The owner came out for my emergency fix within the hour!! I will be using them for all my AC needs from here on out. read more

I have had nothing but a/c issues for the past four years, every summer, even in the winter! I had a new unit installed a year and a half ago, and still nothing but issues. Today, this company came out 2 1/2 hours after being contacted on a Sunday, and finally fixed the issues. I have had MANY companies come out and "fix" my issues but I finally feel like this time it is actually fixed. Thank you SO much. You will be my a/c company going forward and I will refer you to everyone I know and on social media! read more

So happy with Kilter service. Brett could of easily just told me to call a roofer, but out of the goodness of his heart he investigated the roofing issue and explained it to me so I could understand. I would trust this company to give good and honest service! read more

Excellent and professional service. I called Kilter to see if they did "tune ups" like companies that advertise on the radio. I am so glad I checked the reviews of these companies that advertise as they were not that good. Researched and found Kilter, which has all 5 star reviews. Talked with the owner, was very informative and he let me know that there tune up was only $80. Greg, the service manager was there the next day. Greg went way above and beyond what I expected for servicing, spent 1.5 hrs. I probably saved a lot of money by getting this service, I will never call anyone else. Highly, highly recommend. read more

One word sums Kilter Mechanical up " EXCELLENT" it is refreshing to work with a company in the valley that is honest, hard working, and goes out of their way to provide excellent customer service, joined together with their overall knowledge is a winning combination. I looked at numerous companies to install a new Trane system in my home, and Brett (Owner) was easy to do business with and no hard sales tactic....just the honest truth of what was needed to do the job. I would highly recommend this company !! read more

I can't even say enough about how wonderful this company is. All of the reviews are spot on. My air went out last night and i waited till they opened at 8:00am to call. It is now 9:52am and my air is back up and running. Greg the technician explain everything to me and why it was down and was extremely thorough. Yes it was a minor fix but the level of service and quickness was absolutely amazing. I will be calling them for all my future needs. Thank you Greg!!!!!! read more

This company is amazing. My town house has vaulted ceilings on the second floor and in the past I have had several companies look at my air unit on top of my roof and refused to help me. This company has no problem with where my ac unit is and how steep the roof is. They also have given me amazing same day service on New Year's Eve when I know they probably wanted to start their holiday. They are thorough and know what they are doing even going as far as fixing things that other companies did incorrectly to make sure that my 33 year old ac/heater combo was working well. read more