Brought in for some repair and routine service. Very nice to deal with, let me know all the costs…read morein advance. Well done and right on time.

I brought my car in for an estimate from a minor fender bender and was shocked by how we were…read moretreated. The receptionist's behavior toward me and my family was blatantly unprofessional and came across as openly racist. From the moment we checked in, her tone was dismissive and condescending, and she made remarks that made us feel unwelcome and disrespected. On top of the disrespect the office was disgusting, smelly and very dusty. I will not be returning, and I strongly urge management to address this behavior immediately so no one else has to go through what we experienced.

Found his service on yelp and based on feedbacks,I reached out to him to get brakes checked. The…read morecomments about him are on point. He is very helpful. Honest. Trustworthy. Great customer service. Fast and efficient.

Richard has always been my BMW mechanic right from day one. Overhauled my 2009 BMW 48i xdrive and…read moreand also works on my VW touareg as well. Very efficient, helpful and very caring. Very experienced in BMW and other European cars. I highly recommend him to anyone looking for a good and better service.

The shop owner claims I showed up before they finished working on the vehicle. This is not true…read morethey told me my car was ready and that it was just being taken on a test drive. I arrived at the shop 20-30 min after that phone call and found that the car would not start when I arrived. As mentioned previously the car was running and was driven to their shop and had to be towed out. The owner states they would like to handle this offline. As stated they will not return my calls and in the time it took to write that response he could have called me but did not. They did not charge me (I would hope not after damaging my car and performing unauthorized work) but it cost me $1200 to just to repair the damage they caused. The receipt is attached. I don't want anything from them at this point beyond admitting their mistakes and an apology for damaging my car and lying to me about it. But I know that's not going to happen so I just want to warn others to beware of this shop. Use their services at your own risk.

I'm still trying to figure out how they got my car cleaner than how I received it during initial…read morepurchase. Their detailing job was phenomenal. They earned 5 stars because although there were some inconvenient and frustrating scheduling discrepancies that occurred regarding my pick up date, they rectified the situation. The customer service was great. It was easy to get an appointment and connect with my insurance company to get the damage fixed. It has been my intent to call them to see how much they would charge to solely detail my car in the near future because it was that shiny all over and so spotless inside. Job well done for getting my vehicle back in superior shape.

Today has been the second time my Exhaust Hanger has broken…read more since Kustom Mufflers touched my car, both sides. Had to tie the shit up just to make it to a shop for repair. Didn't find out until today my exhaust system was nearly butchered. Patchy weld job, and broken/missing parts. Exhaust has been rattling since the job was done. Quality of work is shitty. I'll be getting a new setup somewhere else

This is the place where you need new muffler or exhaust!! Don't look anywhere!! Kustom Muffler is…read morethe best shop in the metropolitan area. Robert and Pedro always make you feel welcome with a smile. They are very professional, knowledgeable and very informational about any work. Incredible service from the front to the back. I could not be happier and look no further if your in the DMV, you will not regret it! Highly recommend this place. P.S : Im planning already to have 2 another vehicles to have exhausts upgraded. Thank you so much, Rob & Pedro!!!

I visited Thoroughbred auto for the Maryland inspection and was greeted kindly and had a wonderful…read moreexperience with the employees. They were quick and didn't take long at all for the inspection. They gave us copies of the quoted repair work needed to pass since they failed us. They gave us two versions- cheaper parts ($1,800) and more expensive parts ($2,400). We needed work done on the steering column which honestly I never noticed had any problem but apparently there were tons of issues. We took the quotes to another mechanic we heard about and told them what needed to be done (without giving them thoroughbred's quoted prices) and the other mechanic quoted us at half the amount. So needless to say we took the repair work elsewhere. I took off a star because it seems Thoroughbred is pretty overpriced and price matters a lot to me when it comes to work on my car.

Would not recommend. Took our car in for Maryland Safety Inspection and it failed because the…read moreparking brake did not hold the car. Was informed it needed new rear brake rotors for it to work, so we authorized $576 in work - $209 in parts for two new rotors and $354 in labor to replace rotors and adjust the parking brake cables. They informed us after that this did not fix the issue and that they adjusted the cables as much as they could. They said it would be an additional $876 to replace both cables - $176 for parts and $700 for labor. I asked what cables they are using and they confirmed they were the Febi Bilstein cables which you can buy a set of for $27.38 online. 530% parts markup. I asked them about this and they said they could drop the parts price to $140, which is still a 400% parts markup! The situation felt fishy so we did not authorize the work and picked up the car. I Googled how to adjust the parking brake on the car, clicked the first link, and followed the instructions. Cost me $0 in parts and was extremely easy and now the parking brake held. Took the car back to the shop for re-inspection and it passed. Either they are incompetent and do not know how to adjust a parking brake cable, even though I was able to do it myself quickly by following the first result on Google, or they are trying to make a quick buck, which seems very possible considering the 530% parts markup on the cable. At the end of the day they made $576 off of us (plus $110 for the inspection) replacing rear rotors that likely didn't need to be replaced to fix the issue anyways. Very glad we didn't authorize $876 in a "fix" that was not needed. At least they were very friendly... can't say I will be bringing any of our cars back here.

The folks at this garage are very nice, and helpful. They did a great job on my car for a…read morereasonable price.

Of course I'll refer this company Very professional,…read morereasonable pricing, fast service and they let me bring my own part for the install. When a mechanic tells you "oh no we don't take customer parts" that means they don't believe in the mechanics ability NOT to mess it up and the part you buy comes with a 30 warranty so if the part fails then you take the part back to where you got it from they are not responsible so no liability on their part. Great job guys stop by and go see the gang. Great guys

Chaotic customer service and pretty pricey services.They don't pick up the phone regularly enough…read moreeither.

I had an amazing experience here! I brought my car in to have them review recommendations that…read moreanother shop gave me to get $3,000 worth of work done. Kevin was incredibly nice, worked efficiently, and gave me his honest assessment that I only needed to do about 5% of what the other shop told me I needed, which saved me thousands of dollars. He also took the time to explain everything to me to make sure I wasn't worried about not getting the services. All the other staff were also incredibly nice. I would highly recommend, even if you need to drive a ways to get here, it's worth it.

This review is for the auto service side of the business (brakes, transmissions, etc.), not the…read morebody shop (paint, collision, etc.). Unfortunately, our experience with the team here was disappointing. There appeared to be a lack of internal communication, which created confusion and unnecessary complications during a time-sensitive situation. We initially brought in our vehicle and received guidance from one of the mechanics on how to proceed. When we returned at a later time to pick up the vehicle, we encountered a different staff member who was unprofessional and released the vehicle without providing a quote for the recommended services. Subsequently, another staff member took an approach that directly contradicted the original plan discussed, which ultimately made things more expensive and confusing. When we returned once again, we were given a paper quote that was significantly higher--by several thousand dollars--than what was originally communicated via text. Due to the inconsistency, poor communication, and overall frustration, we chose not to move forward with their services. It was a costly and stressful experience, and we would not recommend this shop to others.

This is a business with honest people. A couple weeks ago, in a Saturday morning, I brought my…read more2012 Toyota RAV4 for checking of some suspicious noises when braking. The technician did a free of charge inspection and told me there is nothing wrong with the brakes. I am glad now I can drive the car with confidence. While waiting in their office, saw many technical certifications on the wall of the owner and technicians working there. Impressive.