Our golden absolutely loves to go here! She gets excited when we pull into the driveway and has to…read moregreet all of the folks behind the counter. We love it too! She looks terrific after each appointment ! We couldn't be more satisfied with the exceptional grooming work they do! You can tell they love their work!

We are extremely frustrated with our last grooming visit and feel other pet owners should be aware…read moreof what happened and stay away from Mr. Scott's Dog Grooming. Our dog is a double-coated Pomeranian, and we have always been very specific about her grooming. On a previous visit, she had a few severely matted areas. Before removing the hair in those areas only, the groomer called and asked for our permission to shave them and we agreed. This time I brought her in and asked for the same basic short trim and clean-up she normally gets. Scott said that she is matted underneath and he will try to comb those areas out. When I picked her up, I was shocked to see that he had given her a puppy cut which is basically a shave of her entire fur and hair leaving her coat extremely short. I was never asked for permission and I would never agree to this because Pomeranians are never supposed to be cut so short. Any good groomer knows that the hair and fur might not grow back the same like it was. I was so shocked I literally had no idea what to do. We've been using this groomer for more than 20 years with all of our dogs. When I asked him what brush I should use he picked up a brush and said we already went over this like he was trying to school me. He was so aggravated at doing his job. Also, they charged me $95 for shaving her which is totally ridiculous. Because of their lack of communication and horrible attitude/customer service I strongly suggest to be very cautious about getting your dog groomed there.

I always drive past this store as it's kinda tucked away off the intersection. I was on my way home…read moreand remembered my kitty needed some food. This location was in the same direction as my home so I decided to stop by. Pros: I do like how the store is clean and easy to navigate. As far as I could tell there was only one person working the floor, but he was friendly. Con: the only con I found here and unfortunately it's common amongst most pet stores is most items are catered to dogs. This isn't to say that their cat selection is small, it is a pretty decent size but the options still felt somewhat limited. But on the bright side I did see a sign that stated "more cat food coming soon" so that's promising. I'll have to come back to check on the new inventory updates!

Unsafe & terrible customer service. Every couple of years I look forward to shopping here. We fly…read morein from Los Angeles to visit family in the area. Today was the last time I will shop here. I walked in the door and there was a medium sized OFF LEASH dog following someone around about ten feet from the owner or employee, not sure. I asked to leash the dog. They said "oh don't worry" then I said my dog is not safe around off leash dogs. Not true but I don't trust people who feel that off leash animals in a pet store are safe. This is beyond unprofessional. The store employee told me not to worry about it. Um... what? Maybe this is an Illinois thing? I don't know this dog, mine is on leash. That's not a safe way for dogs to meet. So basic. I should not have to ask- in a pet store to put a dog on leash. I proceeded to ask where the leashes were ironically, and really felt uncomfortable - I was interrupting a conversation between two employees or an employee and a customer (person in purple scrubs who looked like they worked there.. I'm really not sure, but after having to insist that I did not want to bring my dog in with an off leash dog, the whole experience was pretty terrible. Honestly, I'm so disappointed. I look forward to going to the store every time I visit the state and I will just find another one. At minimum I should feel like my dog is safe while I shop. Oh lastly I asked to use the restroom and was told it was out of order, and they did not have a public bathroom - meaning that they had a private one that we were not able to use. Which seems fine unless of course the public one is out of order. No suggestion of an alternative. I can't believe I drove 45 minutes to go to this store. The store itself looked pretty bad. Most of the shelves were half empty. They had some cute toys, but I'd say 50% of the hooks were empty. So much for supporting small businesses. At least at Petco I'll have a bathroom, dogs will be on leash, and someone who works there might actually help me find what I'm looking for.

I absolutely love Gail's Groomerie. The staff is always very friendly and most importantly the…read moreGroomer, Lana always does an excellent job at grooming both my pups! There was one occasion when I had waited until the last minute to schedule an appointment only to find out they were booked and, unfortunately, I had no other choice but to take my pups to a different groomer in Naperville and I have to say, I was very disappointed due to the quality of work they did on both my pups. I will never again take them anywhere else! I now make sure to book well in advance to be certain that I get them both in for an appointment. My pups are always very well taken care of and, Lana always does an excellent job of making them look, dog show ready. See for yourselves!

Paid a lot on money only to my dog's back looking like shaved sheep on a farm…read more Doodles get knots that can cause issues, I get that, but that's why I go to a groomer. If I wanted them shaved to nothing I would have cut them myself.

I have been using Wigglebutts for a few months now and am very pleased. My labradoodle is not a…read morefan of being bathed and groomed but the staff are very gentle with her. She gets a great haircut. Thank you, Karen!

I've now been patronising Wigglebutts for a few years in order to save my dog's neck (we suspected…read morethat he has a collapsed trachea--now confirmed by xray) but decided after the latest xray that it was not a good idea to even have him groomed, as I don't know if it will contribute to his very small airway being cut off. Instead of expressing even the least bit of comfort, or maybe ideas of how he can be groomed without touching his neck area, the owner (who has been grooming him every 6-8 weeks for the last couple years and her company groomed him during covid for two years), texted back nothing when I explained he's not doing well, and X-rays have confirmed that his breathing passage is the size of a straw, so now he's going on lifetime meds to try to keep the passageway from collapsing completely. All she did was text back, a day later, "confirmed, cancelled" WOW. I mean, I've been tipping her and paying her $130 for grooming Sammy a total of 4-5 years, tipping her $20-30 each time, and that's the response. I guess every dog and owner is no one to her. Tells me something about the caring inside her soul. I suppose she probably does not want the liability to trim him, but at least some words of comfort would have been business like and appropriate.

Nikki the owner is nice but still doesn't know what your dog needs. Her groomers are lacking…read moreskillsets needed yet charged to you. Place smells like a kennel and no AC for dogs while being groomed. Don't take your dog here .. Nikki tried to fix what her so called trained groomers never completed. Example, nail trim and dremeled, following basic instructions I had given to check in girl. The list is endless. I will definitely be notifying the BBB. $110 wasted on this dump of an establishment. Nikki is nice, the owner, but her facility is a dump..YIKES!!!!! ​

The staff is always kind and informative. We have a mini golden doodle and his cut was always done…read morecorrectly. The prices were very reasonable. I do wish they posted their prices on their website or have the staff to give you an estimate total when dropping off. I wish I had a picture to post of his cut but my son is in all of the pictures I have, lol.

My puppy is a 9-month Shorkie 16lbs I had read reviews &…read moredecided to try. I was AMAZED that Coalton went right to him and the owner handed me the leash & off I went. I was nervous as (I had gone to a different place 3 months ago and it was the worst experience for my puppy and myself & he only was 1/4 groomed). The owner called me and I picked up my very happy puppy. Coalton cut is exactly what I had asked for. I honestly am so incredibly happy with Chariot of the dogs & I will only go here from now on Thank you for taking care of my baby & making this a wonderful experience

My pups look awesome whenever they visit. He treats them well and works to get them done asap.read more

I have been using The Groom Room for over a year now for my two Golden Retrievers. We have been…read moreusing groomer Kim Foster for much longer (since 2006). There is not one other person that I would trust my dogs with more than Kim. She is extremely talented as a groomer, but is also just an amazing human and always has a smile and a kind word.

I want to give a big THANK YOU to Kim from the Groom Room. Kim has been grooming our Maggie…read more(golden doodle) for almost a year. My family and I have always been impressed on how great Maggie looks after Kim grooms her. Kim's professionalism and customer service is exceptional and appreciated with the care and expertise she gives our Maggie. Earlier this week, Kim stayed with Maggie for an additional "hour and a half" after the Groom Room closed while I was dealing with the stress of work, and my wife stuck at the orthodontist with my daughter. I knew Maggie was in great hands with Kim (taking Maggie outside). Kim's patience, welcoming, and uplifting personality with merit customer service was greatly admired. Of course, I will be bringing Maggie back in the future to see Kim.

Krysta is an A1 groomer‼‼ She came to my house for around 15 years to groom my babies…read more 5 groomer

We have been with All Star for about 2 years and the team is awesome!! We have a miniature…read moreschnauzer who is a little anxious when it comes to grooming but the team always makes her feel at home. They even carry her in when she's not feeling it lol