Absolutely flabbergasted at how this establishment is ran. Where do I begin? I don't understand how it's possible to give another customer someone else's order. I get that people can have the same name, but what's the point of asking for a phone number to pick up an order if you're only relying on names? I had asked my wife to pick up my order since I've been working a lot and needed my clothes for work. When she arrived, she was told that my order had already been picked up. My wife explained that wasn't possible because I was at work. Despite this, they insisted that I had someone else pick it up and wouldn't listen to what she was saying. She assured them it wasn't possible since it's just the two of us, and I was clearly working at the time. At this point, another worker gets involved and asks to see a picture of me. I think that's an absolutely insane thing to ask, basically assuming my wife is lying. They hadn't been too apologetic too. My wife calls during this and explains to me the situation. I ask what can they do to remedy this? One worker asked the other, "Are you sure someone in the family didn't already pick it up?" The other worker admitted their mistake, saying, "No, I messed up--I gave the order to someone else." Shocked, my wife asked what they planned to do about it. They told her to give them until Friday. Frustrated by the lack of clarity and the conversation going in circles, my wife requested something in writing. Please see the attached photograph. Not only did they give away my order; one of the workers insisted my wife was essentially lying - taking no accountability on their end. They offered no solution; no type of peace of mind and nothing for their mistake. The next 2 days; I waited to see if they would call me or text me - and it was radio silence. I get the text message today that my order is ready; so I head over. When I checked in, the worker apologized once, saying they were sorry for giving my order to someone else. That was it--no coupon, no credits, nothing. The ultimate slap in the face was being made to pay. Excuse me--what? You lose my order and can't even do the bare minimum to make it right? Instead, they applied a discount (even though I had already used a 15% discount when I dropped off my clothes). I wasn't about to argue, but this was absolutely ridiculous and incredibly disappointing customer service. It's not about the money, it's about the principle! I'm frustrated at how they handled this situation. I had just started using their service but unfortunately they lost a customer. read more

Kona Cleaners - Dry Cleaning Near Me - Eastvale, California

They provided quick and excellent service. The staff was helpful and friendly. Their prices are are very competitive.

I do not recommend this place it takes very long to get just something hemmed and the service is bad I will not return here again read more

I want to spotlight Omar for being a terrific Brand Ambassador of the Kona Cleaners Cave experience! I dropped in a few months ago to clean my Favorite Denim Jacket and Omar was so friendly, professionally focused, and inviting. I love the playfully fun jams he plays on the radio to create a relaxing and mindfully breezy mood, it makes running errands feel a lot more socially energizing and enjoyable. Omar does a wonderful job in keeping the Kona Cave extremely clean, tidy, and elegantly inviting too!! I love the gorgeous Fish Tank they have in the front and all the clear Communication Kona displays that advertises all their helpful services. read more

Prices are ridiculous. 6 shirts two pants, suit jacket came to $85! They charge $9.50 per shirt that's not cotton. First and last time I will go there. I should have paid attention to their reviews. What a rip off. Will go to small family owned cleaners next time- prices are way less. read more

Brought my suits and dress shirts here for the first time. To my surprise when I got home I noticed they had glued barcode stickers to the inside of my shirts and suits. No one ever asked for my permission. I will never go there again and do not recommend. This is unacceptable. read more

This Kona cleaners is the best! They have excellent customer service with friendly smiles and so helpful to my family's needs. We are a regular customer there and they make us feel like family. The dry clean is excellent and I have my son's uniforms dry cleaned with military pressed! read more

Absolutely HORRIBLE customer service. They lost my daughter's dress that we needed for a cruise tomorrow. They have zero ability to escalate issues on a Saturday because "the manager doesn't work weekends". I was also told that even if they did call, she wouldn't answer. I'm sorry when you are open for business on a weekend day, you need to provide your staff the ability to resolve customer issues. I will NEVER use them again. Not for losing the dress, but for not providing the level of customer service that I expect from business' that I frequent. read more

Customer service is friendly and orders done on time . However I feel like the pricing is really high. 2 pairs of jeans and a tshirt was $26.00. I may have to look elsewhere. read more

I would give 0 stars if I could. My husband dropped off a white dress to get some wrinkles out for family pictures on Saturday (4/19). When he went to go pick it up the guy working there said it's considered a wedding dress and normally they charge $400 and was going to discount it to $83. This WAS NOT discussed during drop off. My husband dropped off the dress and they said it would be ready the next day. So the guy there stated they send off the items and when it got to the factory they categorized it as a wedding dress. There was no communication and they expected us to just pay that. It's a scam. So my husband said he wasn't going to pay that amount and to call someone. The guy called the owner and over the phone the owner had an attitude and said it's considered a wedding dress. Again it's not a wedding dress, it's just a nice white dress for family pictures. After lots of complaining and fighting they were able to charge us for a cocktail dress. This was unacceptable and we will not be returning to this dry cleaners. They need to be specific with customers and call before doing the service if we are ok with that price. $400 and $83 was ridiculous. I didn't even pay $83 for the dress!!! This dry cleaners is scamming people and just making up prices because how did it go from $400 to $83?! Makes no sense. read more

Won't be coming here again. Dropped off 8 100% cotton dress shirts and a 3 pants for press only. We were never given an invoice or receipt when leaving. The guy said it was 20% off but not sure what the price was. Ok??? Came to pick them up and the bill was $75! They said they charged me dry clean prices and discounted 20% off even though laundry shirts cost less than that. Then the manager Karla claimed we were rude to their poor employees when we wanted to know why we were charged so much, even though she was not there to witness it. We still have yet to get a receipt or invoice of any kind. If you have to drop off your clothes here, make sure to get a receipt. EDIT: Karla replied and made a lot of accusations and insulations even though she was not there. The only time race was brought up is to describe the person who took out clothes, after being asked what the person LOOKED like. Also no price was ever given or told to use at the time of drop off. Worst still, we did not get a receipt or an invoice of any kind to prove what the price was at the time of drop off. So anything your employees say is pure hearsay. If you know what that even means. read more

I came to Kona to have two outfits altered for my mom's 90th birthday back in March. Elvie, the seamstress on duty, was swamped with work at the time, but graciously fit my pieces into her schedule. She did excellent work on a tight turnaround and my mother and I will be eternally grateful to her for the service she provided. Additionally, Karen, was able to get both outfits cleaned and ready 72 hours earlier than expected! The customer service at Kona is the best! read more

If you like paying too much for fresh wrinkled shirts, this is the place for you! I have had bad experiences with this place and vowed never to return; however, my wife made a mistake and took six of my shirts in to get dry-cleaned. When I picked them up, I was told the total was $51 which was difficult to believe, but I paid it and went home. Once I got home, I unwrapped the clothes and saw how badly they were pressed and noticed the sleeves were twisted and wrinkled. I immediately took them back (which was less than 5 minutes after picking them up) and was told they didn't look that bad and I should have told them I wanted the sleeves done. I might not be very smart but I always believed sleeves were part of a shirt. This time, it was a mistake to bring my clothes here, and will not come back in the future. If YOU bring your clothes here, that's your mistake, the other reviews here have also warned you. read more

Ridiculously overpriced. $76 dollars for a set of bedsheets is beyond crazy. $8.95 for regular dry cleaning. Definitely not worth it. I will not be patronizing any Kona Cleaners anywhere. Going back to my mom & pop non franchise cleaners. read more

I went to get some pants and shirts for dry cleaning. Manu was very helpful ... she was friendly, polite and very professional. I was very happy that they were able to remove the stain from one of the pants. Will definitely bring all my dry cleaning needs there read more

Asked for military creases on a shirt. upon getting home after picking up I noticed it was not done. I called them first thing this morning to see if they can correct this issue since I needed it for a company event for 6am tomorrow (Saturday). Was told they could not help me since they send out to 3rd party to clean and press clothes and can't get back until 24hrs later. Just moved here from Chino hills and was looking for a quality cleaners service. Definitely not this place. read more

I used kona for the first time. I was pleased with their prices as well as their service. I liked getting a text when the cleaning was ready to pick up as well as an email showing the cost if service. read more

Dropped off my dress for tailoring on Monday to be picked up on Wednesday and it was ready by Tuesday even better. Yovany did a great job with altering my 3 layered tulle dress and he also tightened it from the back as it was loose. Will def use him in the future for any needed alteration work. read more

Kona Cleaners - Dress - Dry Cleaning Near Me - Eastvale, California

We have our items delivered and three times they have given us some one else laundry. Don't know what to say but if it happens again won't call them. read more

This is definitely one of the best cleaners I ever experienced. Manju was so friendly and helpful on locating all my laundries and also help with fixing my button very efficiently. This shop is 100% recommended. Cheers. read more

A small hiccup! The staff took care of me had it done right next day just in time before we leaving town. Dropped off few pieces for dry cleaning and a pair pants for length alteration that wasn't done. It was our 1st time but will definitely go back again because the staff were super friendly, helpful and accommodating. Great customer service before and after! Go experience yourself!! read more

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Have been a customer of Kona Cleaners since we moved here over 3 years ago. Staff is very responsive and efficient. Pick and delivery is very timely and the dry cleaning is well done Highly recommend this business! read more

Went in for a repair on a cami dress. One of my straps came off on one end. They had told us it would be done by Wednesday, which was great since I needed it for Christmas Eve (Sunday). They did not call us to let us know it was ready so my husband called on Thursday to get an update. They said it was fixed on Wednesday but for some reason shipped it elsewhere to get it pressed. Now it's Saturday and still no dress, and they're closed on Sundays. I don't understand why they had to send my dress elsewhere when they said i would be able to retrieve it on Wednesday. Very disappointed as I now have to look for another outfit last minute for the holidays. read more

Do not go here! the Manger today said" oh yes I read your yelp review " with a smerk on her face she stated oh yeah you owe us because I we made a mistake on charging you for a item I picked up . U can't pick up dry cleaners without getting charged !!! She was Passive aggressive behavior . with her body language placing her hand on her face while leaning on the counter then smirked when I left. Don't go here ! Don't trust them with your clothing.only 1 start for the other Employees have been nice and kind thank you Kylie and the other younger gentleman. Been a customer since 2004. Not anymore . read more

Brought in a jacket that was a gift from my father with a super minor stain to be cleaned, at first they assured me they could remove the stain no problem. After I got the jacket back from being serviced, I realized they ruined the jacket. What originally was a minor stain turned into a not only one but multiple major black marks all over the jacket. When I brought back the jacket, the employee agreed the jacket was ruined and initiated a multi-week process to determine what happened to the jacket which I thought was extremely unessecary. Kona did NOT communicate with me AT ALL throughout this process ignoring what was going on. I reached out to them to see what was happening with my jacket every single time we communicated. After patiently waiting and multiple phone calls, they attempted to restore the jacket to the condition it was in before I brought it in. Not only did the original stain I brought the jacket in for remain but there are now multiple new random dark marks throughout the jacket. The employee gave me a "sorry". This was my first and last time ever bringing an article of clothing to a kona cleaners to be "cleaned" AKA ruined. read more

I had my son's baptism clothes dry cleaned only to discover a black stain that wasn't there when I brought it in. They made it dirtier, instead of cleaner. I didn't take it out of the plastic until the night before the baptism, but I called to see if they could do anything to fix it before 3 pm, before his baptism. The person said no. No apology. No concern. No offer to rectify the situation....After this review, I do appreciate the business manager's empathy and concern. Luckily, we were able to get it out on our own before the baptism. read more

Kona Cleaners - Dry Cleaning Near Me - Eastvale, California

Some of these 1 star reviews are so stupid they make my brain hurt. Dropped off my suit and 4 shirts, they said they would be ready around 3pm Friday. Got said email at 3pm Friday saying they were ready for pickup. Everything looked fantastic. Thank you, Kona read more

As a regular customer, I'm giving five stars on behalf of the younger employees who work there. My clothes are cleaned quickly and well and the younger employees are always courteous and friendly. Major bad vibes from the alterations guy, though. That man either has no personality, hates his job, hates the world, or all of the above. Learn how to smile and be friendly or go work in the back where your bad vibes won't spread. read more

Pls never come to this place! After 2nd redo, new stains been added. It's getting ridiculous now.I bet the cleaners never check their "work" before sending back to clients. really dk how they run business like this. Here is not for cleaning, it's for destroying! read more

Kona Cleaners - Sneakers - Dry Cleaning Near Me - Eastvale, California

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Worst customer service ever. Management is deceitful. Maria (manager) is a waste of time and needs to be replaced ASAP. Don't bother voicing your complaints as she has no clue how to fix issues. I've used this location for years (when it was previously called Boston Cleaners) and never had any issues. The location has since been purchased and changed into "Kona Cleaners"; and problems run amuck in this establishment now. I received an email in early December from Maria (the manager) with a coupon for "25% off all dry cleaning and shirt laundry services" with an expiration date for 12/9/17. Twenty five percent off is a great incentive so I decided to take in some laundry. When I went in on 12/7/17, I ran a bill of $50 and some change. When I showed the clerk (Alexis I believe) my coupon, she hesitated and said something to the effect of, "I think you can only use this coupon for drop offs"- basically implying that I could not use this coupon AND pay now. Red flag #1. Nowhere in the email and/or coupon does it mention "VALID FOR DROP OFFS ONLY". How the clerk came to this conclusion is a mystery. I presume she was just being difficult for the sake of being difficult. Unshaken by her attitude, I remained silent while she figured out what buttons to press. After a few minutes she gave me a new total of $45.76. Red flag # 2. My original total was $50 plus. The coupon is 25% off. The new total is $45.76. How does that make sense? Even a 4th grader will tell you $5 off of $50 is 10%, not 25%. When I told her the discount she gave me was not equal to 25%, she responded defensively and quickly with "The computer does everything" - as if to say the situation was now out of her hands and that I should accept a moronic excuse for an explanation. Reluctantly I paid the $45.76 anyway since I had already spent a great deal of time in the store for something that should take no more than a few minutes. When Alexis offered a receipt I told her I would need it to explain to the manager this misstep. The air was tense in the store by now and even the nice lady who I believe is the seamstress was quiet with embarrassment. Within 5 minutes of leaving, I received a call from a "Carla" representing Kona Cleaners (I imagine Alexis called her manager or customer service). I explained the situation to Carla to which she replied with, "that coupon expired yesterday." Red flag # 3. The date was 12/7. "Yesterday" (see Carla) would be 12/6. The coupon clearly states VERBATIM "valid today through 12/9/2017!" I told Carla the error on her part and that the coupon was still good, and would be for another 2 days still. Where Carla got this information is also a mystery, but it seems Kona Cleaners associates are reading information entirely different than from what they are sending out to customers. After another several awkward minutes of deliberation, Carla assured me that: 1) My 25% off coupon would in fact be honored and my new total would reflect that ($35.74). 2) The original amount that I was charged ($45.76) would be refunded within 7-10 business days. It's now been almost 1 month since the incident (12/7/17) and there has been no refund. That means I've been charged twice ($45.76) and ($35.74) for the same transaction. Not only are these people running this store incompetent, but they are also crooks. Take your business elsewhere (there's a new place that opened by Smart & Final across town). I will be paying the store a visit and updating this review. read more

Kona Cleaners - Dry Cleaning Near Me - Eastvale, California

Kona is a very dependable and reliable service. They always have my items ready next day. They are cleaned and pressed and if I need tailoring they are accurate with the measurements. I looked for a cleaners for months and when I found Kona, I found a gem. Love, love, love them. The Team Leader, Maria Gonzalez is attentive, considerate and patient. She gets it right every time. She knows who I am and my grands and greets us welcomingly every visit. I appreciate that she has taken the time to get to know me and how I like my clothes done. Thank you Maria and your team. read more

I was very dissapointed with their customer service and whoever is in charge of advertisement. I took in my patio cushions to be cleaned because a coupon and return date I received. An email advertisement I received from Kona, stated I would receive my cushions by June 4 if I turned them in by May 28. When I turned them in, my ticket stated I would receive them by June 1st. To my dismay, I didn't get a phone call until the 11th saying they were ready to be picked up. I wanted to speak to the manager and she offer me $10 off a $42 bill. Very unscrupulous practice!!!!!!! She said I needed to show them the email, so they can do more. I guess my ticket didn't mean anything. read more

Kona Cleaners - Here's my ticket stating June 1, 2022, since I deleted the email. - Dry Cleaning Near Me - Eastvale, California

Fast and Friendly service. First time using. Will definitely go back. I was in a jam and needed shirts pressed for a funeral. They had them done next afternoon. Thx team! read more

I took a jersey to get cleaned and a hat they had me sign a form because the jersey had autographs and I was ok but the hat was a diferente story didn't sign a form for the hat what I got back was a joke I couldn't believe what they done with it that's why only one star never going back. read more

Kona Cleaners - Dry Cleaning Near Me - Eastvale, California

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I had dropped a pair of suits to be dry cleaned. A few minutes later, I get a call from the store, saying that they found $90 in one of the pockets. May be this is one of those things that should be normal. But one thing I can say, is that this is an honest, hard-working business. Hats off to Super; you really have earned my respect today. I would be more than happy to be a returning customer. read more

So I received a text message to review them and I'd get a Starbucks gift card. I did so and to this date haven't received ANYTHING. I called and they said they'd get back to me and nothing. read more

I come here for uniform service. They alwAys a do a good job considering my job is dirty, they always have them ready within 2 business days which is a plus. The prices aren't the best but the quick turn around makes up for it . My go to place for uniform dry cleaning. read more

I really like This cleaners , Using their app makes it very convenient , the 24 hour drop off is amazing, The communication and their follow up is great, and they always do such a great job. The reason I give them a four-star instead of a five star is because they are a little pricey compared to other cleaners. Other than that their service is amazing and their staff is always friendly! read more

Very good dry cleaners! A little pricey but sign up for emails and you'll get helpful coupons pretty often. My new go to dry cleaners!

I don't even want to give one star. This place is horrible. When I took my shirts for alteration they told me it would be $18 each. Then they told me it will take about 2-3 weeks, which I agreed. 2 weeks later the Altailor called and confirmed my shirts will be ready in a day or two, however after I called them 3 days later. They told me it won't be ready for another week. I asked them why, but all I got was the date they put on the ticket is 3 weeks later and I shouldn't call them before that date. I just don't understand why they have different sayings with the Altailor. And the manger's attitude was so rude, she blamed me calling them before the due date. When my shirts are finally ready for pick up. Things happened again. First they told me the price is $25 instead of $18. Then they told me the sample shirt I left for them isn't here, so I will have to come back again and pick that up. I'm really regret about wasting my time and money in this horrible place. Please don't ever come here for any reason! read more