Always a good experience at Krispy Kreme. Today, it happened to be the "Hot" donut sign lit up when I was there. I wasn't even standing in line yet when the worker grabbed a "hot and fresh" donut right of the conveyor with wax paper and hands it to me. Amazing experience! Staff is patient and excited to be there. The chocolate with sprinkles donut was my favorite. The original glazed donut is a great choice. The cream filled donuts are a knock out as well. I was a little disappointed the Peanuts Santa tasted stale or day old. The location was clean on the inside including the restrooms read more

Krispy Kreme - Chocolate cream donut and Peanuts Santa - Donuts Near Me - Columbus, Ohio

Came by this Krispy Kreme, the workers are all so kind and nice there. They gave us a free original glazed, apparently this is what they do in all the locations. So cool! Service was excellent, so glad we stopped by here before our day of shopping. The ny cheesecake donut was delicious, so worth the calories. Definitely stop by if you're in the area! read more

First time I got exactly what I ordered without having to get a replacement. Today was get a free coffee with purchase due to spring forward clock change. read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

The closest KK to me in this one in Polaris- and I'm glad that it is. I did the Dad thing: decide on a Saturday morning that I'll get donuts for the family and anyone else who comes to the house. Apparently, that was the same idea as everybody else in Columbus as it was packed. But the cool thing was as all of us were waiting for our donuts. The manager would pull a fresh donut right after it, and gone underneath the icing waterfall, and hand it to everybody in line. That was the best donut I have ever had! Good service, great price, and I can't wait for next Saturday to do this all again read more

Krispy Kreme had a promotion for free coffee, with purchase. I got Cinnamon rolls, and they were good. The free coffee was pretty good also. read more

Krispy Kreme - Cinnamon Rolls - Donuts Near Me - Columbus, Ohio

Pretty good Krispy Kreme. Location is kosher which is my dad goes out of the way to this one. Donuts tasted fresh but not as fresh as when they are hot. read more

One customer in line in front of me. Waited 15 minutes for them to get checked out and they couldn't make it happen. Incompetence stacked upon incompetence. read more

I did like how the young ladies greeted me when I walked into the establishment. She asked me, could she help me, so I read off the list of donuts that my daughter wanted me to bring her. The service was pretty quick, even though I had to wait for a older lady to cash me out, because the young lady didn't have a register. read more

Been to this Krispy Kreme several times. The first few were fine, but the last three times I've been there, the latte machine has been broken which is the main reason I like to go here. It's been over two months and it still isn't fixed. It's especially frustrating when the app lets you order it and then you show up just to be told it's broken and they can't fulfill your order. read more

We ordered the Harry Potter donuts dozen with the sorting hat donut, not only did they let us order the Harry Potter donut dozen when they didn't have it, but when I ate the sorting hat donut the custard that was supposed to be colored with one of the house colors, IT DIDN'T HAVE ANY COLOR!! I'm not one to complain about restaurants and stuff, but this really pissed me off. read more

Fresh and crispy and never disappoint. Do Wish they had fresh yogurt type smoothies tho.

Meh. This was my first, I repeat first time ever going to a Krispy Kreme in Ohio (I've lived here almost three years), and I was sooo let down. The sound, I don't even know if it was music or machinery, but I couldn't hear (I have a problem with that anyway), so I couldn't understand the two very busy young employees mumbling through their masks. I was left to my own devices, perused the display case, and when I was ready, I signaled to one girl, to which she signaled to me with an upheld finger to wait. Hmmph! I held up two vaccine cards, and she put two Original glazed doughnuts into a bag and thrust it at me. M'kay, I was looking at the other doughnuts and asked for the glazed blueberry cake, which she put in another bag and then asked me hurriedly what else I wanted. I was good, just trying to get out of the place as fast as I could. The doughnut costs $1.49, so I gave her $1.50, to which she opened the register, picked up a penny, and asked, "Do you want this?" M'kay, "No, you keep it." was my response. I won't be back. read more

Krispy Kreme - Display case - Donuts Near Me - Columbus, Ohio

I love this location. The donuts are always fresh tasting. The staff is nice. The drive-thru is fast and the inside is super clean! P.S if you visit when the hot light is on you get a free original doughnut (which are the best). read more

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This used to be my go-to location however the last two trips, the donuts have not been fresh and anything chocolate glazed has been done with such a light brush it doesn't even taste like chocolate. Don't waste your time, go elsewhere read more

I went to the drive thru and she kept rushing me kept repeating "hi welcome to Krispty kreme how can I help you" in such a rude way . And I told her gimme a minute and she kept saying it till I picked out a random item and then I went to the window where she had me wait for like 10 minutes for 2 coffees and when I received them I felt one lighter and I open my cup and saw how much she gave me I was like what wow I was in deep shock and I had order a latte with whip cream THIS WAS ALL FOAM AND REST COFFEE. I will never come here again bad service and horrible place I see why no one comes here anymore. read more

Krispy Kreme - Vanilla Latte - Donuts Near Me - Columbus, Ohio

Only drive thru is open - ok No one answered speaker - not ok Drove up to window and she refused to help me and wanted me to drive back around and get into long line - poor customer experience! read more

went at 8, they close at 10. lady on drive though was mad she had to do her job and was sighing and getting an attitude the entire time we were trying to figure out what they had. didn't even get one thing in until she sighed right into the microphone, we just drove off. don't ever come here unless you want attitude and huffing and puffing over nothing. read more

consistently cancels orders and no one answers the phone no matter when or how many times you call about getting a refund after they have canceled. read more

#1st $13 for 6 donuts. #2nd the car in front of me pulled away upset yelling #3rd didn't get what I ordered #4th I was talking to the drive thru associate and she turned away to continue whatever order she was working on. #5th thirteen bucks for donuts I should at least get a smile and thank you. Furthermore, there was nothing hot or fresh about these donuts kk boast so proudly about. The marshmallow cream filled I got had chocolate on them gross. I'm sorry they are called vanilla filled these days... I would get over the $13 if they (the basic glazed) were hot or fresh (obviously old with that sugary wet bottom they get from being too old) let let alone I didn't get what I ordered either. At least thank me and hand me something slick to ease the pain of the job I just received. The $2.49 half dozen at the local gas station is better than what I got today. I have loved kk for decades. SO DISAPPOINTED. Won't be back. read more

Love that they are open later for a late night sweet treat. Krispy Kreme isn't my first place to go to for donuts but that doesn't mean they are bad. They are just super sweet and sugary. Order through the drive-thru or go inside to order. There were a lot of to-go orders ready to be picked up. Krispy Kreme usually has some great deals on donuts as well! read more

Every time I've come in, staff has been friendly and helpful! I love Krispy Kreme's donuts because they're soft, slight crunch, and plushy. Their dough is light and fluffy and the glaze is just right. Prices are a bit high for donuts though because they're high quality and delicious. I love the variety of flavors and donuts they offer! Their coffee is pretty good too. I like this location because there's free WiFi, bathrooms, a drive through window, and tables to eat at. You can see the donuts being made, smell the sweet cakes, and enjoy the fresh made taste, when the light is on! If you have their rewards, you can get a free donut and coffee during your birthday month! read more

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Drive thru experience I stopped in everyday for a week during COVID-19. Every time we went a different person helped us. Sometimes the service was ok and other times it was so so. I tried nearly every donut on the menu and my favorite was the chocolate iced with cream filling. The donuts are ok, it's sort of like fast food donuts to me. read more

Krispy Kreme - Chocolate iced w sprinkles, Oreo cookie. - Donuts Near Me - Columbus, Ohio

We stopped in several times during national donut week, and tried several of the different flavors. The thing I love about Krispy Kreme is that the classic flavors haven't changed since I was a kid. That's nostalgia in a box! We did try some of the newer flavors. I really liked the strawberry sprinkle donut. The Oreo didn't do it for me. Birthday cake was great, but a little over the top! read more

Krispy Kreme - Two chocolate sprinkle donuts and an Oreo donut - Donuts Near Me - Columbus, Ohio

When the sign in the window is lit up , get in to the Polaris location !Plenty of every kind, but the glazed raspberry are my go to ! Recommended. read more

Is 0 stars an option? This was the worst and most disgusting experience we have ever had anywhere. The teenagers working in there must have been high beyond belief or something. We had to repeat our order 4 times at the station then we pulled forward and they STILL didn't know what we wanted so they asked AGAIN. One teenager who was getting the donuts was looking into the bag and breathing on them as he threw a temper tantrum because he grabbed the cream donut not the Boston cream donut. Needless to say, we did not eat what they gave us. As for the teenager who kept saying, "I got you, I got you." Into the headset while we ordered...no, you don't "got us". Worst experience ever. Replace employees immediately. read more

Krispy Kreme - Is this even coffee? It looks like water at the bottom. I was not about to drink it. - Donuts Near Me - Columbus, Ohio

Out of glazed donuts! Property is mismanaged Manager was rude and unapologetic about being out of glazed donuts! Unable to use their promotional gift card read more

They used to be our go to for years but no more. Service is terrible at this location. If you try to use a coupon they always try to tell you it's online only even if it clearly states it's not. On 2 different occasions they didn't scan my rewards and refused to fix even with receipt. I know the cost of everything has gone up but not only have they raised their prices but the donuts have also shrunk. $20 for a dozen donuts that don't even fill the box, yikes! read more

We stopped in at the drive thru to pick up some of the original glazed. They kept the drive thru moving along efficiently. The staff person at the window provided top notch, friendly customer service, which was much appreciated. The donuts smelled wonderful and tasted just as good. We would definitely use this location again! read more

I asked for a dozen donuts. They were suppose to give me at least 3 chocolate glazed with sprinkles. They didn't even give me the full amount of donuts! I was short 4 FRICKEN donuts ! They also touched my donuts with bare hands ! No gloves or anything! I am so angry and will never be back. I made them repack my donuts with gloves. This is ridiculous and totally unsanitary. read more

Krispy Kreme - Donuts missing! 4 of them! - Donuts Near Me - Columbus, Ohio

The hours say they open at 6 am. I placed a mobile order for 6:45. The doors were locked and there were employees walking around inside. We tried the drive through as well, nothing...why was I able to place a mobile order if they weren't even open when they said they were? read more

This is definitely a place you want to take children. The donuts are delicious, there's a wide variety and best of all, they get to see them in production. We used to take our kids and friends' children here all of the time before they opened the new shop on East Broad Street. Getting one fresh out of the fryers is an added bonus, miles ahead of microwaving them. I can't try to describe the taste other than saying they honestly do seem to "melt in your mouth". But beware, once you have one freshly made, you may never purchase a package from a grocery store or gas station again... Added bonus if you go when their "Hot and Fresh" sign is lit. You get a free donut! read more

Krispy Kreme - I know that everybody loves glazed, but I need my assortment... - Donuts Near Me - Columbus, Ohio

I have given up ordering here. Got only half the order this time and only half of that was correct. You are lucky to get 50% of what you ask for. Just not worth it read more

At 11am we got day old, hard barely kreme filled donuts. (Get out your magnifying glass to see the half tablespoon of kreme. I picked off the stale part which was almost all of it). The glazed looked like they forgot the glaze and they were hard. We have a hot logic heater in the car so we put them in there to mimic hot light conditions and hope for the best. All we got were blobs of oil soaked grossness which is what they smelled like before going in anyway. All of this and the pleasure of paying over $6 for 4 pathetic donuts. The ones in the grocery store are fresher. This used to be the best location and now they're just as bad as the others. Not to mention the kid serving us barely grunted at us. Off to Honey Dip we go. read more

Krispy Kreme - Stale and sad - Donuts Near Me - Columbus, Ohio

3 times now I have stopped at 6:30am to pickup donuts. Lights on and people working but no one to answer drive thru . Terrible way to do business. Managers and employees to lazy to change business hour or help customers . Will not stop again read more

We stopped by this location to get a dozen donuts including their new Halloween donuts. These donuts never disappoint! The Halloween donuts have incredible detail that you won't find anywhere else. My toddler loves them. I'm a fan of the traditional glazed. You can't go wrong with them when they're served warm and right out of the machine. read more

Krispy Kreme - Halloween donuts - Donuts Near Me - Columbus, Ohio

How hard is it to take a fresh doughnut off the belt?? I've been going here every Friday as a treat at the end of the week, I go between 7am-9am which is when the hot lights on. I used to get fresh original glazed doughnuts every time I went and for the last month I've gotten doughnuts that are as hard as a hockey puck and feel days old. Not to mention they gave me a custard filled doughnut instead of cream filled. I could handle the long wait and slow service but it isn't that hard to make the right order... read more

I'm watching 10 employees do miscellaneous odd jobs, sweeping up. Taking out trash. But there's a line wrapped around the corner? It's doughnuts. How long do they take to ice?!?! Cashier acts like she has an attitude problem. In my opinion, they all need to be fired. If you don't want to work. Or you want to do a half-ass job. Stay wherever you came from read more

I placed an order through UberEats and did not receive strawberry chill drink. When I called them I was told they were unable to make it for some reason. I was told they usually just refund it but because I ordered through Uber Eats I would have to contact them. Now when this has happens with other restaurants they would call me and tell me and initiate the refund without having to go through UberEats. This store really needs to work on proactive customer satisfaction. read more

Last week my order was wrong and when I got home I found the product was stale. I talked with manager. Went back a week later and not only did they get my order wrong, the products were stale and in fact looked like had been refrigerated and thawed. Maybe they're told to sell the older goods to drive- thru since people don't normally sit there and check things out. This has been a reoccurring thing at this store and Ill be taking my business elsewhere. read more

Krispy Kreme - Donuts Near Me - Columbus, Ohio

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This location has THE best employees. I went in to pick up an online order yesterday morning when I realized I placed it for the wrong location. Gold and Janice were SOSOSO incredible!! they offered me a donut while I called the other location to cancel and my order was ready by the time I was off the phone. They didn't skip a beat and made my entire day with their kindness. Genuine customer service like this is hard to come by, this location is so lucky to have them. read more