I placed my online order at 6:45A to pick up at my local store. Due to Nat'l Donut Day remote orders were not available for pick up at the drive-thru (annoying but understandable). The problem that arose was after entering the store to find that none of the online orders had been prepared and Noone was manning the online counter so the online orders pick up line was about 20 people deep. W hat should have taken 15 minutes tops turned into a 45-minute wait (for a for a small iced coffee). When I finally got my beverage at 7:30 AM I was told they could not make my order because the expresso machine was broken. When asked if I could get a refund or credit, the managersaid "Its just a dollar". I reiterated that I needed my money back for the expresso shot that Krispy Kreme charged for but did not have available. The manager helping me then walked away without saying anything and disappeared in the back. After about 10 minutes, I was not sure what was going on so I waited until the other manager (pictured below) ion the floor was in between customers to wave and get his attention. Instead of coming over to see what I needed he yelled that "he could not help me because he was busy". He then said he was "not answering any questions". For a second I thought someone was plunking me because the whole encounter was so bizarre and surreal. The first manager was M.I.A. and the second manager had just declined to come over and me. I don't know which was more upsetting - the fact that he refused to help me without knowing what I needed or that he literally yelled it within earshot of everyone. It turned out the first manager had gone in the back issuing a refund for the expresso shot, but had not communicatd this to me before just walking away. To add insult to injury, when I asked for my free donut to go with my drink - the manager replied, no. I was so over this situation and was running late for work after being at Krispy Kreme for so long that I just left. I decided that later write a review on the company's site documening my experience. In the past, associates at the Gaithersburg/Rockville, Maryland location have been professional, accommodating and very friendly. This new management and crew has no clue about customer service and lacks basic organization, communication, and common sense skills. Unfortunately, I wasn't the only frustrated customer targeted as another customer had ordered 12 dozen donuts but only received 11 dozen. He simply asked the manager for his last box and was rudely told "You got every box you ordered". When the customer presented his bags for the manager to recoun, the manager said he was busy and didn't have time to count the boxes. At the customer's insistence, the manager gave him the missing dozen. No apology was offered. I love Krispy Kreme but if this is an example of what to expect from now on, I will be giving my future business to Dunkin' Donuts. Their donuts may not be as good but Ive never had a bad experience there. Maybe Krispy Kreme should send their staff to Dunkin' Donuts for training. read more

Krispy Kreme - Krispy Kreme manager who said he was too busy to stop, answer any questions or help out. - Donuts Near Me - Rockville, Maryland

There is nothing like watching your donut being made. Watching the dough rise and cook to a gold brown followed by a wave of sweet glaze to finish it off. That is what you can expect when you visit this location. Freshly made donuts by super friendly staff. The restaurant is always clean and smells bakery-fresh. Enjoy . read more

I picked up a couple dozen donuts for customers today. I pre-ordered them to avoid being late to my first meeting and they had them ready when I arrived. They have some super cute holiday assortments available right now as well as a 16 pack of mini's which is a really great option for bigger groups that might not want a whole one. read more

Wowzers, a line from here to China for the beloved Krispy Kreme! Yes, I was kinda hesitant to wait in such a long line but my fat tail did. You can't beat a hot donut. 4 stars because they had at least 5 ppl working and the drive through was pretty slow. How hard is it to pack donuts? I guess maybe I shouldn't judge but if they have lines like hot chains why not have people out there taking orders like other chains do? The kids working were nice. read more

Krispy Kreme - Driving Thru - Donuts Near Me - Rockville, Maryland

Just love their doughnuts! I found the best way to keep them fresh is to put the whole box in the freezer and give them a quick zap in the microwave (15sec.) just before consuming. read more

First, it was delivered by a DoorDash driver who didn't knock (hotel) and left the bag on the floor outside my door! Then it didn't have the secured seal across the boxes. How do I know my order wasn't tapered with? read more

Krispy Kreme - Krispy Kreme delivery by DoorDash! - Donuts Near Me - Rockville, Maryland

Went in for the free dozen donuts and there was a long line of people picking up the same thing. I thought the manager was going to be mad, but when it came to my turn, she tried to hand me a dozen and a box of 3, but I backed away thinking it was someone else's order. She said "do you want your donuts?" I asked "what is the small box?" She said "I'm giving you 3 free donuts because you had to wait so long, but if you don't want it...." She is super nice! read more

Always light, fluffy and delicious. And all of this yumminess comes in at only 190 calories per donut! Practically a diet food!

I chaperoned a few youth students on a church trip to King's Dominion and stopped by my local Krispy Kreme to get them a treat. The drive-thru line wasn't long at all. We planned on taking two cars so I wanted to make sure that each had the same dozen assortment to choose from. Please note that Krispy Kreme conducted the "Scary Sharies" promotion during my visit. Pros - I receive promotional emails from Krispy Kreme and it seems that they have a promo going on every weekend. This weekend was the "Scary Sharies" promo: buy 1 dozen donuts and get a Halloween-themed dozen assortment for $1 more. - The awesome staff: Jay-la was working the drive-thru during my visit and she was very patient with my request. I asked for the staff to mix the regular dozen glaze and Halloween assortment in both boxes so that the youth students had a variety to choose from. It took awhile but she understood my request and delivered. - The quality of Krispy Kreme donuts never wavers. Consistency is their name. The size of the donuts. How each bite melts in your mouth. The amount of glaze that's on each donut. Cons - None. The youth and parents/chaperones were all fans! Most had seconds. Thank you, Krispy Kreme! read more

Krispy Kreme - Safety first. Scary sharies promo. - Donuts Near Me - Rockville, Maryland

The hot sign is a lie. The app stated the hot sign was on, on the window hot sign was on. So one can assume donuts would be hot right? Nope. I placed a big order and was expecting hot delicious donuts for co workers and myself. It wasn't. Was it busy? No. I got there early in the AM. Very disappointed that the donuts were not hot. It was sitting out for a while,.cuz you can tell when donuts are fresh . Drive thru: not busy, it moved swiftly. My turn, I pay and this young girl starts handing me items one by one?! All drive thrus put your stuff in a bag! I asked for a bag and she says it's 5 cents. I didnt ask for one at the speaker. Ok charge me lol I'm i to carry juices, donuts and my belongings in to work like that? Ive been here a couple of times. The service is decent but they are always running out of speciality donuts and the hot sign is on as much as it use to be..Sigh. read more

I came here the other morning because I had a coupon for 2 dozen donuts. I got the regular glazed donuts because you can't go wrong with that. Krispy Kreme is the way to go when you're looking for a nice soft and delicious donut in your life. This place is very clean and the workers are fast and nice. I would definitely be coming back. read more

Krispy Kreme - Dozen Original Glazed Doughnuts - Donuts Near Me - Rockville, Maryland

Gone downhill... FAST Donuts: varieties are limited. Customer service: cashier guy will open your box, cough in it, leaving it wide open while ringing you up. Wtf? read more

Today we had a bad experience at this location and due to poor customer service and inability to deliver as promised. With the Krispy Kreme Happy Hour deal(only available 5pm-7pm), we went in at 6:15 hoping to beat the last minute rush. We were told that since the donuts werent ready yet, we'll have to come back in 45 mins. The worker we spoke to promised to take care of this and refused to take our payment early before the time this deal was available has lapsed. When we get back, there was a huge line and the worker who promised to honor the deal was no where in sight. The worker that rang us up decided to not help us even though we were there before 7 and took a call just so we would be past the promotional time and when asked if they could accommodate since we were waiting for over 45 minutes they refused to give us any sort of discount. Poor management. We've been going here for years to bring donuts to the elderly and hoping the discount would sweeten the deal. Instead, we had to leave disappointed and empty handed. We couldve bought the donuts for full price, but the honor system here is broken. read more

Its not easy to find a Krispy Kreme nearby so we could not believe our luck while visiting the Rockville area to find one and we immediately went in (there is a drive thru) and ordered some strawberry donuts with coffee. Delicious...they didn't last long and we regretted not picking up several more for our trip home. read more

See all

Love the doughnuts from here! I grabbed 2 dozens since they had a promotion of buy-one-get-one free. The original glazed doughnuts are airy, soft, and fluffy. They are slightly sweet but not overly sweet. I could eat 4-5 in one sitting because they just feel so light! This is my go-to place if I need to grab some donuts for an event since it's a quick pit-stop. read more

Stopped by to pick up a few dozen for an event. The young lady who helped us was so nice and fulfilled our order perfectly. I don't come here often, but these addictive donuts are so good. The regular glazed have gotten smaller throughout the years and the flavor choices seem to decline, but still way better than anything at DD. read more

We ordered 3 dozen donuts and coffe for a baby reveal today. We picked the order up on time with fresh coffee and all the fixens. Staff was very polite. The donuts are fresh and delicious!! Thanks!!! read more

Clean, not busy, and you get a perfect view of the miracle of glazed donut production. Krispy Kreme has been a business that I wish would have stayed popular. There is no donut like it. The bread is so airy, and not too sweet. I often wonder why some of the people would ask me why Krispy Kreme is so popular. I would say those types of people may not have even tried a Krispy Kreme donut, or maybe simply prefer chewing on bread that you like to fight. There really is no donut made like a Krispy Kreme donut. In addition, this particular location is spacious, comfortable, and it even has a drive thru. You even get to watch glazed donuts going through a waterfall of glaze and can only fantasize how great it would be to be a Krispy Kreme donut bathing in glaze, knowing you would satisfy a hungry tummy, or even contribute to a life experience. I will be back. read more

Krispy Kreme - From the fryer to the glazing. - Donuts Near Me - Rockville, Maryland

I ordered Valentine's doughnuts online on February 3rd for Valentine's Day. I show up. The pick-up line is growing. People look unhappy. Some are popping off. Employees are saying, "I'm sorry, we are human. We have been slammed." They are complaining amongst themselves about rude customers. The manager comes out to speak to me. He does not make eye contact, and proceeds to say the order is not ready. I can return to pick up my order if I would like. I ask if the reason the online orders aren't ready for anyone is because online orders weren't prioritized. He simply says they have been slammed and are backed up. Doesn't make eye contact. No ***** left to give. I don't pop off, and just ask if I can purchase other doughnuts. I pick 3 dozen random doughnuts from the display case, and jet. My kiddo and her classmates were disappointed. Never again. read more

Service and quality of donuts is good, however, this is the third or fourth time this location was unable to process my coupons. It's nice to receive coupons but disappointing - borderline deceptive - when this branch in particular repeatedly says it cannot process them and I end up paying full price every time. read more

I'm totally writing this for my Mother because this donut just looks overly sweet and I'm not that girl. Now that's just my opinion & looks can be deceiving. She said the s'mores donut was so good not overly sweet & it was kinda warm. She also said that she would get it again. It was a chocolate cake donut marshmallows on top with chocolate drizzle. Needless to say my Mother enjoy her chocolate treat 10/10. It really did look delicious I just don't like marshmallows. But I'm so glad she enjoy herself but them original glaze donut OMG now that's my kinda donut delicious maybe next time highly recommend ENJOY read more

Krispy Kreme - Smore's chocolate cake donut - Donuts Near Me - Rockville, Maryland

I remember going to my orthodontist appointments around the area as a kid and headed straight to Krispy Kreme right afterwards (every dentist's worst nightmare haha). Glad to see that this location is still doing well after 15+ years! There's a glass window inside where you can watch the donut-making process and there's usually a line inside the establishment compared to their drive-thru that's generally fairly empty. There's also limited outdoor seating available as well! I highly recommend downloading the Krispy Kreme app to accumulate points with every purchase and to get notified of rewards! This past Saturday I came in to quickly redeem a free Original Kreme filled donut. I'm personally not a fan of Boston Cream so I didn't enjoy the filling. However, the donut itself was incredible! The donuts here are amazingly fresh, warm and light! My top 3 favorites are: The chocolate iced custard filled, glazed raspberry filled and glazed lemon filled! Seriously one of the better donut chains that you have to visit at least once! read more

Krispy Kreme - Original Kreme Filled - Donuts Near Me - Rockville, Maryland

Happy national donut day!!! With the free donut for having been vaccinated, we got two donuts each for free! The original glazed made fresh is always melt in your mouth good and fluffy. Their custard filled and Oreo cookies & kreme are also so satisfyingly sweet! read more

Krispy Kreme - Original glazed, custard filled, Oreo cookies & kreme - Donuts Near Me - Rockville, Maryland

Called the store because the app and the website gave me an error message. I explained that I had tried to order but received the error message, and later noticed two confirmation emails (so the order went through twice). The person I spoke to at the store told me I was wrong, because there was only one order in my name at the store. I told her I had two emails and she said, "That's not what you said." She said to call corporate to fix the problem. I asked her name, and she refused to give it, stating she had no obligation to give me her name since I "wasn't the police". Worst customer service I believe I have ever experienced. If I was the franchise owner, there is no way that person would work for me. This phone call took place on June 2nd at 5:53pm, if that helps to identify the person who needs customer service training. read more

The best donut shop anywhere. Duck Donuts, I'll take a pass. Dunkin Donuts, nothing is made fresh. Nothing is better than eating fresh hot original glazed donuts on the spot. They have other donuts that are brought in, which are okay. The dining room is large, serves coffee, sodas, and also has unglazed donuts too (cake donut). Kids love watching the donuts go through the conveyor belt, well me too. They even have a drive through too. Join their rewards programs and get some freebies after spending some $. read more

Worker in a camo KK hoodie at the rockville maryland location was laughing at me and in my face and giving me attitude when I was just picking up doughnuts. Don't know what his deal is. I asked him what the issue was and he kept laughing saying "I'm a smiley person" but he was clearly being sarcastic and taking the piss out of me. Don't know why kids can't act like a professional for one second without their ego being more important. Hope that kid learns to treat people with respect and stops BSing. Not sure if the dude was being racist tbh. The reason review is two stars instead of one is for the kind worker I spoke to on the phone named Karen who handled the situation, brought it to the attention of the GM had the employee written up. Karen - thanks for being awesome. read more

I'll be real, I only went to this Krispy Kreme recently because they were giving out free dozens of donuts to healthcare workers! First of all, thank you KK for looking out. Second of all, donuts make everyone happy and the world go round despite the high calories and addictive potential! The 24 glazed beauties I picked up were distributed to healthcare workers who really appreciated it. The world needs businesses like Krispy Kreme, especially in unprecedented times such as these. read more

Krispy Kreme - Donuts Near Me - Rockville, Maryland

See all

I visited this Krispy Kreme location to pick up mini donuts for my grandson's 7 year old birthday party. We had done a phone order with a scheduled pick up time. The order was one 16 count box of mini glazed donuts & one 16 count variety box of mini donuts with icing. When I arrived it was 3 minutes past noon (my scheduled pick up time). I had only a short wait in line to get up to the counter. When I did get to tell the young person helping me he said my order wasn't ready! He got 2 boxes and began to fill them with glazed & iced donuts. We had also ordered one donut with sprinkles and strawberry icing for the candle. Everything was fine until they ran out of one flavor of mini donuts, the strawberry iced ones. I requested that the missing donuts be the kind with icing not more of the mini glazed ones (but there were no more mini donuts with icing in the store). After checking with his manager to see if there were any more mini donuts with icing in the back he said the box could be completed with a regular size donut with strawberry icing. This was agreeable to me. My order was bagged up and I was out the door. The Krispy Kreme donuts were a huge hit with all the children at the party! They are lighter and sweeter and the glaze coating goes all the way around the donut! Then when the icing is added it's a double treat. Krispy Kreme donuts are my favorite! Until next week be kind to each other. #Krispykreme @yelpdc #donuts #glaze read more

Krispy Kreme - A bountiful choice of delicious donuts with the menu board in the background. - Donuts Near Me - Rockville, Maryland

See all

Krispy Kreme Donuts are extremely good and actually they are a problem because you can't just eat one, it's very easy to eat a whole box of glazed donuts whenever you feel like it. You drive by and that donut sign is on that says HOT DoNuts and you can smell them! Wow such a trick, but a good one, these donuts are so delicious and the customer service is fantastic as well. I will continue my business with Krispy Kreme read more

See all

I ordered one dozen donuts for a St Patrick's Day Party. The cashier quickly completed my order and rang me up in record time. He helped me scan my rewards program number. Service was friendly and asked if I wanted a cup of coffee with my donuts. Store was clean and Krispy Kreme hats were available on the tables. Drive thru option is available. Amply parking as well. read more

Krispy Kreme - Donuts Near Me - Rockville, Maryland

Today I ordered through Krispy Kreme online with the ordering platform. I order a customized dozen donuts with st. Patrick's day donuts. I called the store a rude employee answered the phone and said we a busy. And I can't speak to the manager. And to call back tomorrow. I am like no you can't just treat a customer and a loyal customer just like that!! read more

Krispy Kreme - My order online which should come. - Donuts Near Me - Rockville, Maryland

See all

Nothing can beat their original glazed donuts!!! Specifically when the hot sign is on!! Their cream filled donuts are also great. My favourite is Oreo cream filled. read more

Krispy Kreme - Original Glazed Dozen - Donuts Near Me - Rockville, Maryland

See all

This was my first visit to a Krispy Kreme in Maryland. I was disappointed to begin with because the hot light was on in the app but the donuts were not hot. Secondly I wanted to try a lot of the different donuts and they only had the original and chocolate covered. The cashier was aloof and had little to no interest in helping. I doubt I will return. read more

I expect that for the amount people that frequent this restaurant you might think they would have a toilet seat in the men's room . This is a health code violation read more

Krispy Kreme - Great Donuts just don't use men's room expecting a toilet seat - Donuts Near Me - Rockville, Maryland

Delicious donuts! Love this location because it has a drive thru. The donuts are always fresh and warm. I'm a big fan. read more

Krispy Kreme - Donuts Near Me - Rockville, Maryland

They stop making everything hours before the store closes, they stop accepting online orders and they aren't helpful at all over the phone. Awful service and experience. Maybe other locations are better, but this location has thoroughly disappointed us on multiple occasions. read more

I came here the other night to get a half dozen donuts... Well, why did I do that, I also ordered a caramel latte. Both the donuts and the coffee were cold. By the time I ordered, I saw some fresh donuts coming around the belt. I had to wait several minutes b/c the guy who gave me my order quickly ran from the window. The young lady told me that they had already done the glaze and the minis were on the belt. Thanks, I honestly would've preferred the minis since they were hot versus the cold glazed they gave me, which, honestly, seemed a day old. It looked like everyone was a bit confused as to what they were suppose to be doing. Just wish the customer service was a bit better. read more

I was visiting so we stopped here since my nephew loves donuts and I wanted to try the key lime flavors. Big store. Sign up for their app and they have promos on there. SYOY! read more

Krispy Kreme - Key lime, key lime filled & free vaccine - Donuts Near Me - Rockville, Maryland

See all

If I could give zero stars I would, extremely rude employee, I waited inside for 15 minutes trying to get help with my baby and two elementary aged children, because i had a question on how the online tried to increase t order from 16.99to 21.99 when I went to check out. The middle aged African American lady all of the attitude (ughhh and smacked her lips at me) in the world and said she wasn't in charge of that and to call corporate... even my children were disgusted by her attitude and couldn't understand why she was so reluctant to help us. Hands down the worst customer service I have ever seen, I work in a bakery and if anyone ever acted like that they would at minimal get a write up... never again will I ever go to a krispy cream, I ended up leaving and getting donuts elsewhere. DO NOT GO HERE! Beware!!! read more

BP brought over a dozen donuts to share with family for St. Patrick's Day! They were green and glazed to perfection! The donuts did not taste any different than the original glazed, but they were green through and through (so not speckled or white inside). I love how warming them up for 7-8 seconds at home makes them taste like they are fresh from the store even if they are not. BP even made me a fried egg sandwich at home using a sliced donut as the buns! Breakfast of champions! read more

Krispy Kreme - Reese's ($1.69), cake batter (overrated at $1.69) Choco cake, original, and Eclipse chocolate donuts! 8/21/17 - Donuts Near Me - Rockville, Maryland