The staff here are very friendly. I would definitely recommend as it is one of few supermarkets in Addison!

I took a LONG walk here! I'm sweating! I got $1.89 ice cream on sale no diary and no sugar in the clearance section! Good deals! Easy checkout! Ambiance is just like any other grocery store! Next to target. read more

I quit going to this store because of the poor management, poor service at deli, stockers blocking aisles with their carts, and rude employee at the self checkout. I tried the store again to see if things got better and they have. All new management, no rude employees, and quick service at the deli. For years the guy at the deli counter would say come back in 20 minutes to pick up your order. Thank you for finally turning this store around. read more

I visited this location this morning to hopefully find 15 small flower arrangements for an event, and I did! On top of that, I was helped by a very sweet woman named Carla who helped connect me to a worker in the produce department, Conner, who went above and beyond to get me an empty box to put my flowers in. THANK you to these two staff members who had an awesome attitude on an early Tuesday morning! read more

Kroger - Grocery Near Me - Addison, Texas

Very unclean and staff not friendly. This location could also use some upgrades . They need a total redo on customer service.

I had a very bad experience in this Kroger after I tried to used an offer that said" buy two get one free" for a 12pk coke box but when I saw my receipt the full price of the 3 boxes i bought was charged, when I asked why or if there was a mistake showing the cashier the photo of the deal i took I was told that I needed a Kroger card and that it was my fault, but in the photo Which I will attach below the poster clearly does not say that a card is needed unlike the poster for six packs above it that does mention the requirement of a card so yeah very disappointed and also very misleading deals read more

Kroger - The sings - Grocery Near Me - Addison, Texas

Online shopping and $10 delivery charge. Looking for baby formula, Kroger shows it's in stock for delivery only. Weird how they have on for online orders and I can't shop for it in person????? They want that extra $10! Their shopper indicated the formula was out of stock and only stated that I'll be refunded. Doesn't confirm the amount. And when I requested the amount, I didn't get a text back. I just want to make sure the $10 delivery charge was included. Then it states that it will take 3-7 business days to receive the refund!!!! What! I need that money to get formula elsewhere!! So upset!!!! One of the reasons why I don't pre-tip online. No product, no delivery, no tip. I'd rather tip in person AFTER I get the service. Don't care for the way Kroger does business with their community. read more

Always clean, staffed & pretty transparent of store. They have a pharmacy at this location and I often have my prescriptions called in here as well. read more

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Bad customer services. The guy who work at customer service center is super rude and racism to the women.

Great store good produce. Friendly morning crew. They offer Apple Pay & Kroger Pay. Very convenient.

Pharmacy,Mr. Razi ,Mr.Thai and miss Lexi are very professional and Friendly. Customer for long time and never have any issues. Very good people. read more

Pharmacy - 4 people working and only one register open with a line forming . An hour after they're done with lunch. Come on!

Jeremy was kind enough to take time out of his busy schedule and assist the checkout process. Jeremy and workers like him are the backbone to America's economy. Definitely deserves a raise to Jeremy. Last night, I was doing a much-needed grocery run( been busy past weeks). I ended up getting a full shopping cart worth of groceries. All cashiers stations were shut down for the night, and I didn't want the task of ringing a full cart in self checkout. read more

We have been shopping at the Addison Kroger off and on for many years, and even though the store and parking lot are both a bit crowded, we overlook it because this is the location that is closest to us, and the staff have always been friendly and helpful. We decided to do a pick up order yesterday, and that was a really bad experience. My husband went to pick up the order, and the girl was back and forth into the store. She took my husband's debit card, then came out saying she needed his pin #. The same with another card we were using. After a long wait, and lots of confusion, my husband was able to head home with our groceries, including ice cream, in tow. I had asked for no substitutions, but evidently they didn't care. It's like they just grabbed whatever was in the vicinity of the item I wanted. Not only that, all of our groceries felt like they were covered with a sticky lotion. I'm not sure what that could have been. My husband went back to the store to complain to the manager, who gave him a $15.00 credit. We won't ever do a pick up order with Kroger ever again. We'll stick with Walmart, as much as I don't care for them in general. Their ordering process is much smoother, and their app is much more user friendly. read more

I'm not too sure what this Kroger used to look like but passing by this location multiple times I noticed they did listen to the reviews and renovated the location. From my experience the store has plenty of fresh items. They have Boar's Head, which I absolutely love. I got some sand which meat and cheese from this deli. It is a small location, which means less people. That is always nicer than waiting in the long lines in bigger grocery stores. They have a large beer and wine selection. I mean what else do you want? Just think of this place as a small neighborhood grocery store. read more

Kroger - the front of a kroger store - Grocery Near Me - Addison, Texas

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I had a long morning due to the newborn not sleeping. Decided to run to my favorite grocery store to get some groceries for dinner and brought the newborn with. Everything was fine, the baby was sleeping and the store was very calm until I heard what I thought was the building coming down, in reality it was a bald headed cashier "Scott" and his atrocious rendition of the song "My Girl" ECHOING throughout the store. I couldn't believe it. But what should you expect with a manger like Chuck. P.s. the baby was woken up :( read more

Just don't. Do yourself a favor and go to the one off Frankfort. Thank me later. I'm surprised this store is still open honestly

Went to Kroger in Addison on May 20, 2022. Guy with long black hair working the first register was very rude and not customer service friendly! I will not be going back to that location. I shop there every day and I was very disappointed with the service! Groceries are already expensive the least we could get is great service. read more

Purchased a lemon for 89 cents and charged to my American Express card. While in parking lot I saw on app that $1.89 was charged instead. Went back inside and spent 8 minutes waiting in line at customer service only to be told this was an issue I should take up with the credit card. I pointed out that the receipt was barely legible & asked ____ to print me a better looking one so I can dispute with American Express. She gave me $1 just to get rid of me. read more

This Kroger is the worst I have every been too. The grocery carts need to be replaced most of them have bad wheels. I have seen the manager try to shut the store down early on Christmas eve and saw customers yelling at him, since the website said the store would be open. The stockers continually block the aisles. I must say that there are some good employees that work there, who are friendly and kind. The pharmacy has gone done hill with the new pharmacist (Mr. Razi Choudhry). He negligence has delayed my heart medicine. He has removed my phone number from my account so I cannot refill my prescriptions. He has been rude to my wife on multiple occasions. He refuses to take paper scrips for my adhd medicine. This guy will eventually get what he deserves. I have switched my prescriptions to Tom Thumb and will no longer shop at this Kroger. The rest of the Kroger around town are great. read more

Can someone from Kroger corporate please bump this store up on the list for renovations?!? This is a great location for a grocery store with really only Target close by and a Tom Thumb down the road. But my GOD this store is gross and old. Please clean the store out and update it. read more

Ham, no burger. Peanut butter, no jelly. Kool aid, no sugar. Y'all never have anything at this location. Wth. Every single time.

This Kroger sucks :( Most recent example: Water refill machine inside the store is broken (again), and literally no employee has any idea when it will get fixed after asking for a couple weeks. I then asked one employee that was manning the register, "do you think you'll know WHEN it might have a repair eta a week from now?" Answer from employee: "No promises." What?! You can't even commit to asking management over a week? I escalated to the phones for management, here's what happened: -"AG" answers their phones and was rude when I tried to ask to speak to a manager. Obviously not trained to be on phones at all. -"Brandon" says he's a manager, tells me the machine will probably never get fixed as all of Kroger will probably pull the machines soon, all this internal drama and shenanigans... THE NEXT DAY THE WATER WAS FIXED! :( Other reasons: Store Manager uses internal loudspeaker to direct employee workflow and shill 'promotions'; produce is very weak/gross compared to local Kroger's and other competitors; coupons are really only good on sat and fri, but they will be way out of that product before you get off work (no rainchecks I've been told many times by customer service after the checkers all THINK I may be able to get one); I saw a lady after she was accosted at this location started screaming security - I never saw an employee do anything; I could go on... Avoid unless you need the minimum :'( read more

This Kroger is very unorganized and dirty and doesn't feel clean! It's very very stuffed and not spaced out!

Absolutely garbage. The manager James is ok. However, there is a female manager in the front office that doesn't give anyone her name and she is absolutely useless. James likes her but she is useless. I have written to Kroger corporate and they haven't done anything to fix the problem. She is a total pompous a-hole. She is ABSOLUTELY USELESS. read more

This Kroger is a dump. From the moment you walk into the entrance there's tables of random shit that is on sale that you can't even really shop because it's literally in the only path of entry/exit to the store. It's a small, poorly laid-out store. Frequently out of stock on at least one or two things on my list. In a time when social distancing is so important, this store still has tons of large displays in the middle of aisles that put people right up on top of one another. It's a mess... a grocery garage sale. The one star is because it has a fuel center where I can use my rewards points. read more

I will start by saying that Kroger does indeed have cheaper prices than Tom Thumb on some regular shopping items. However, this store needs some management interjection and care. I would give this location a 1.5 star vote, but you cannot give half stars when writing a review. I went to this location on a weekday (late in the afternoon) and there was literally NO shopping cart. It wasn't busy and there were quite a few frustrated customers looking for carts. I do find that their carts regularly are very OLD, warn, in the parking lot and not in the store. The produce is quite mediocre and I only buy what I really need, but ONLY if it is good. Their citrus seems okay on the regular but I do find that tomatoes and avocados vary...either very under ripe or over ripe. Not the place to go for seafood, fresh meat or deli. If they have a good deal in meat, you are likely better off being sure it can be, or is, frozen. i find that mark downs on items are generally because they need to move the product off the shelf. The store overall is not very well maintained and check-out can be a challenge. It seems they are always encouraging self-check out in order not to open more than a line or two. More time could be spent on cleaning this location. To boot, I did have a cart person run a stack of carts into my car and scratch the paint to the primer. When I went to the manger and asked what to do, he simply stated that the cart person was special needs person and how could I consider filing a claim? I am sorry, I absolutely LOVE that you employ special needs staff and it is one of the things that actually makes me happy when I am going through check out. However, for your management to use that as an excuse is unacceptable. Would recommend y'all have regional management visit this location and make some adjustments. I would imagine that this location has quite a bit of a customer base and should focus on retention. Exiting this location is not the easiest either. You can sit at the light next to Taco Bueno for quite some time before being able to exit onto Marsh. Enjoy y'all! read more

I went to this Kroger twice. There is this older lady working there she's very rude. She will be yelling at people because she doesn't want to do her job. She is very aggressive and loud. I had a horrible experience at this Kroger and feel and am traumatized by this lady. I will be going there afina to make sure I report her to the manager if she acts aggressive or yells at me read more

We're new here to Texas. We're used to going to the market in Calif and having a wide variety of produce that's VERY good and true to size. Came here the other day to get some lemons. I have to say we were shocked and couldn't help from laughing at these lemons that were the same size if not smaller than a lime! It's not just the lemons, it's a lot of other produce that we've noticed that are not up to par. I've also noticed that they don't have a lot of other items that are on my shopping list. Overall it's just not a good market to come to. The checkers are not all there and helpful or friendly as well. read more

Kroger - These lemons are the smallest and saddest I've EVER seen! - Grocery Near Me - Addison, Texas

Well this Kroger definitely needs some management help. This store is poorly ran and hope that they catch on quick. Last week no carts and I had to grab my own along with 3 other people as well. I worked at Kroger as a kid and had to get carts and bag groceries, but now as a customer there's no cashiers so we get to do that saving your guys some labor. Yeah I work for you for free. Then as customers, we have to get our own carts. I'm capable without a problem but your guys are providing the service and lacking in the customer service department. I'm sure you get complaints but you guys work there not the customers. Thanks. On to the next. read more

Be careful shopping at the Kroger Pharmacy at Beltline and Marsh. They don't accept GoodRx coupons. GoodRx show the prescription $47 they charged me $70. Just imagine how the ripping off the elderly people that don't understand how to use the apps. I'm a few days out from having a total knee replacement and the pain medication they supposedly ordered never came in. I never received a phone call from them telling me they couldn't get it. I believe the store is run by a bunch of kindergarteners! read more

This is my neighborhood Kroger. It's an ok Kroger. It has all of the staples but doesn't have some extra specialty items that you may find at other Kroger's. One thing that I like about this Kroger is that if I see something in the advertisement and come here, they will usually have it. I've been to other Kroger's that are out of the items that are in sale. I think this Kroger could do better with adding more options that are already cooked and adding more food options. read more

Convenient when I need to run errands while I'm at work and have other places to go on Beltline. The store is old and while it keeps the shelves well stocked the store is set up in a little confusing way because of it's age. It is nice that it is a bigger store. They seem to be staffed well and can easily check out. read more

This location is a joke. Been coming to this location for 16 years and it has went straight down hill in last couple years 2 cashiers today and they depend on self checkout and even that line backs up 8 people deep at times and barely works. Avoid this location like the flu a xtra drive to another location is well worth it. read more

1st time here, Friday/ not busy. Very friendly staff and the self checkout lady was sweet enough to check my groceries without even taking out of my cart #love. Since no one else was at any of the other ones. Love Kroger read more

Kroger - 1st time here and they're putting up a new sign - Grocery Near Me - Addison, Texas

This is the junkiest, dirtiest Kroger I have ever been in! Looks like Ross where product is thrown just anywhere! Maybe needs new management?? read more

I'm from Cincinnati and I have NEVER been in Kroger that has expired food on the shelves until I walked into this one. Once I bought meat that had a good through date set out 7 days but the stench was horrible, returned. Then Sunday 1/31/2021 I was looking for buttermilk it had good through date of 1/26/2021 ALL of them. I've never seen such a thing. I guess the expectations of the national stores aren't the same as back in the hometown. read more

Worst Kroger ever. First off there pharmacy doesn't open until 9. So if you have a job good luck ever catching them before or after work to grab your medicine. Decided to just be late to work and run to the pharmacy at 9 am when they open and of course the one worker who is supposed to open is stuck in traffic and is running late. This Kroger never has any fresh fruit, everything you see on the shelves expires in a few days. No one seems to care about customer service. Disappointing for a neighborhood Kroger needless to say. And the manager John could give two fucks about your problem so don't ask for his help. read more

Came in here to get a few items and it felt really run down and old. They didn't have the strawberry mini cakes that then other locations have. I may stop by here for milk or something small if I need to but I dOubt I'll be doing my primary shopping here. read more

Some people call this grocery store chain Krogers. There is no 's' on Kroger. So STOP calling it KROGERS! This Kroger was big, bright and conveniently located next to Target. I went in for coffee creamer and found a little set up of 25 cent postcards. This Kroger has a very small selection of coffee creamer and didn't have my favorite so I will have to go to another grocery store. They also didn't take my Ralphs card but said that Albertsons cards worked! Funny, since Ralphs is part of the Kroger brand. Oh well. I discovered I like Kroger as much as I like Ralphs....which isn't enough to even write a review. read more