This is a smaller body shop and sometimes that can be a crapshoot, but this one was excellent!!…read moreNothing against the big chains, but I was able to deal directly with the owner, Matt, and felt like my car was going to more personal attention. The workmanship was great and Matt communicated well with me throughout the process. The cost was also 40% less than the big guys.

Outstanding experience from start to finish. The service, quality of work, and follow-up were…read moretremendous. Matt, the owner, is extremely professional and clearly takes pride in making sure everything is done right. The value you receive for the quality of work is top-notch. I highly recommend him for any of your collision repair needs.

The best in Charlotte! Great work with fair pricing is the name of their game and they play the…read moregame well. Shoot, maybe they invented the game. I came here on a recommendation from the owner of H&H Automotive, another great business, so I knew I was going to be treated well. I wasn't steered wrong. I needed a new door handle installed for my Yukon. I'm thinking it's going to cost $500. I don't know anything about auto body repairs. But I was invoiced for less than half of that. And the work was completed in a few hours. I might break something on one of my cars just to deal with them again lol. Ask for Andrew...

I was referred to McClure Collision by Mazda who said that's who they use for their repairs, I felt…read moreconfident in my decision to take my car here for minor repairs from a another car causing fender and wheel damage. The appraisal with Jorge and scheduling of the repair was the easy part, I was told it was pretty simple and straightforward and it would be done within a day. When I dropped the car off as scheduled I asked when to pick it up and was then told it would be a couple days, no biggie as I had a car rental. On the 2nd day after communication back and forth I was told the car would be ready by the the end of the day. When I got to the shop I did a visual of the cars repair and at first all looked good but after closer inspection the wheel repairs were less than quality work, Jorge assured me that their person would be in touch and schedule with me the corrective repairs- after 2 additional phone calls , and 2 follow up emails over a period of 1.5 months to inquire on when this would be addressed I have yet to be contacted. I want to give a better review because this is a family owned business and I had a good experience with the front office staff and Jorge was knowledgeable and professional, but I honestly can't because even Jorge acknowledged the work wasn't up to par.

Larry from L & P Auto Body Shop is outstanding to work with, he is incredibly professional…read more I brought my car to Larry for shocks replacement, the cost is reasonable, lower than other places. My car is running great after the repair. Highly recommend their services for anyone in Chatlotte, NC or vicinity area. Thanks, D

Bobby and team at L&P did a great job fixing my car. They were reasonably priced and efficient…read more When I went to pick up my car it had been detailed as well! They were so nice and professional. I highly recommend L&P.

I just picked up my Ram truck from Starnes today, and I couldn't be more pleased with their work…read more Their president, Casey Starnes is a stickler for detail and the entire staff has embraced his perfectionist philosophy. I highly recommend Starnes for any and all your auto body repairs.

Excellent customer service at Starnes! Beautiful body repair on my rear end/bumper. I was rear…read moreended & they worked with the insurance company right away to fit me in and get me into a rental. Deidre and two very nice gentlemen helped me when I dropped off my car for repair and were extremely friendly. I left feeling confident leaving my BMW with them!

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

From the owner: Welcome to Primes Auto Service — Your One-Stop Automotive…read moreDestination. Located in the heart of Charlotte, Primes Auto Service is your full-service automotive repair and collision center, proudly serving local drivers, fleets, and national accounts. Whether you’re here for a quick service or complex repair, we deliver precision, speed, and unmatched customer care. We Do It All Under One Roof: • NC State Inspections (including emissions & safety) • ADAS Calibrations for advanced vehicle systems • New & Used Tire Sales • Tire Mounting, Balancing, & Flat Repairs • Wheel Repair & Refinishing • Complete Auto Body & Collision Repairs • Aluminum Panel Repair & Paint Work • Frame Straightening & Insurance Work Welcome From preventative maintenance to full body restorations, we’re equipped with the tools, technology, and team to handle it all — fast, affordable, and done right the first time. Why Choose Us? At Primes Auto Service, we don’t just fix cars — we build trust. Our team is committed to honest diagnostics, transparent pricing, and top-quality workmanship backed by years of experience and the latest repair standards. Conveniently located | Fleet welcome | OEM diagnostics | We accept all major insurance

My car was ready earlier than expected and the results were impressive! Very cooperative and the…read moreprice was reasonable. My car looks like new and the door part matches perfectly. I highly recommend Rodsons for your car repair work.

I can't say enough great things about Rodson's Automotive--look no further. Seriously. Their…read morepricing is extremely competitive, they move quickly, communicate clearly, and genuinely work to provide solutions. I hope I don't have any more fender benders, but if I do, this is the only place I'll go. I pulled in late Wednesday evening and was back in my car just two days later. Outstanding work--thank you!

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Replied quickly with professional responses, hard to distinguish between the scams and real…read moreprofessionals. No questions on the professional services here. Great job!

Super friendly and informative. I received a quick text every day, informing me of the progress on…read moremy car.

I am writing this formal complaint and public notice to document a series of severe issues…read moreconcerning the repair of my vehicle at Caliber Collision under the management of Branch Manager Dawn and repair lead Josue. What should have been a standard auto body repair taking approximately one week turned into an unacceptable multi month ordeal defined by repeated damage to replacement parts, a total lack of quality control, unexplained mileage and fuel depletion, and unresolved unauthorized charges billed directly to my personal credit card. Throughout the repair timeline, Caliber Collision contacted me on several separate occasions to inform me that my vehicle was fully repaired and ready for pickup (this occurred over 4 times). Upon my arrival each time, I discovered new, glaring damages inflicted on the vehicle while under your shop's care. These damages included dented, scratched, and mispainted replacement components. Notably, brand new bumper assemblies ordered specifically for my vehicle were damaged during the repainting and installation process itself. Furthermore, the physical fitment of the components was severely compromised. Following one of the supposed completions, the bumper fitment was misaligned to the point where I could place my entire hand into the gap between the bumper and the body panel. Additionally, the front grill was scratched, and paint was left with visible, dried drip marks across the surface. Releasing a vehicle with such obvious misalignment and cosmetic defects poses serious safety concerns regarding panel detachment and demonstrates that no pre delivery quality control inspection was ever performed by Josue or the repair staff. To compound these concerns, I was informed that despite ordering and billing for brand new replacement parts, certain original parts were retained and reinstalled on the vehicle on a precious repair. It also took over a month for Caliber Collision to perform the mandatory camera safety system calibrations, unnecessarily prolonging the entire repair timeline. Furthermore, when I surrendered my vehicle to Caliber Collision, the gas tank was over half full, reflecting more than 150 miles of driving range. When the vehicle was finally returned to me, the gas tank was completely empty. Although I was informed the car was taken to a local Nissan dealership for camera calibration, that facility is located merely five miles away. The substantial increase in odometer mileage and total depletion of my fuel reserves suggest unauthorized personal usage or severe negligence while my vehicle was in Caliber's custody. They did put the gas back to half a tank, upon pick final pick up. Because Caliber Collision failed to properly execute the repairs on the initial attempts, my auto insurance policy's maximum 30 day rental car coverage was exhausted. Branch Manager Dawn explicitly assured me both verbally and in writing that Caliber Collision would assume full financial responsibility for all rental charges extending beyond the 30 day insurance threshold due to the shop's delays. Despite Manager Dawn's explicit guarantees, Enterprise Rent-A-Car continuously billed my personal credit card. While a temporary refund was initially issued after Enterprise confirmed Caliber's financial obligation in their system notes, those identical unauthorized charges were re-applied to my credit card as of July 27, 2026. Repeated attempts to contact Manager Dawn regarding this matter have gone completely unanswered. I initially refrained from escalating this matter publicly because I believed Manager Dawn acted with integrity to resolve these misfortunes. However, the recurring financial harm to my personal account and subsequent lack of communication necessitate formal action. Caliber Collision must immediately contact Enterprise Rent-A-Car to settle the outstanding split balance and ensure all unauthorized charges billed to my credit card are permanently reversed. Additionally, I require written confirmation of a zero balance from both organizations, a detailed explanation regarding the vehicle's excess mileage, and full documentation verifying the origin and warranty of all installed parts. If these matters are not fully resolved within five business days, I will submit this formal record alongside my receipts and financial statements to the State Attorney General's Consumer Protection Division, the State Bureau of Automotive Repair, and my auto insurance carrier for investigation into improper billing practices and quality failures